Sytner Group - Bentley Leicester Reviews 

251
TrustScore 4.5 out of 5

4.6

Watermead Business Park,Syston, LE7 1PF Leicester, GB


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Rated 1 out of 5 stars

My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... See more

Rated 5 out of 5 stars

A warm welcome and no waiting to meet the workshop head. The work was completed to time and is of a cery professional standard.

Rated 5 out of 5 stars

I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more

Company replied

Rated 5 out of 5 stars

2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom

  • 0116 367 2232

4.6

Excellent

TrustScore 4.5 out of 5

251 reviews

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4.6

All reviews

(251)

11,871 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service

July 31, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Service and MOT

It was only a service and MOT but everything was carried out on time by polite and professional people .

June 24, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Bell, thank you for your 5 star review. I am delighted that you had a great experience with us. The team will be glad to hear your comments. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Clear and timely communication

I appreciated being updated but not inundated when getting my car serviced. Steve communicated perfectly from hand over of the courtesy car to payment of the bill

June 12, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Maclean, Thank you for your 5 star review and comments about Steve; he will be delighted to read this. Kind Regards Team Bentley Leicester

Rated 5 out of 5 stars

Superlative service

Work arranged at very short notice. (Usual) friendly and professional greeting from staff on arrival. Excellent coffee. Work completed in record time.

June 6, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Graham, Thank you for your loyalty and for taking the time to leave such great feedback. We look forward to seeing you again soon. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Lovely accommodating people

Lovely accommodating people

June 5, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Coley, Thank you for your 5 star review and comments. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Made welcome

Made welcome. Attention to my requirements. Given space and freedom to roam the showroom while provided with the drink of my choice in a relaxing professional atmosphere.

May 9, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear TGW, thank you for your 5 review. I am delighted to hear that you had an enjoyable visit to Bentley Leicester. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Everything was easy

Everything was easy, collected on time and returned promptly.

April 22, 2025
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Reply from Sytner Group - Bentley Leicester

Dear Mike, Thank you for your 5 star review and comments. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

As always a pleasure to deal with

As always a pleasure to deal with, Adam Causer looked after me well along with his team. car was collected and dropped off when they said. Car also was cleaned better than last time, so it arrived back cleaner than it went.

April 17, 2025
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Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review and comments. Adam will be delighted to read this. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Lamborghini Leicester Service

Lamborghini Leicester, is the best dealership I have the pleasure to deal with.
Always kept informed, nothing too much trouble and feels like your popping in to see an old friend, instead of a business transaction.
Of all Super Premium Brands and high value cars this is a great place with people you can trust.

April 15, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Mann, Thank you for taking the time to leave such great feedback. We really appreciate your comments and continued loyalty. It's lovely to hear you feel like you're visiting "friends" and we look forward to seeing you again soon. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Polite

Polite, prompt, appropriate service.

March 13, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review, comments and continued loyalty. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

excellent service and throughout the…

excellent service and throughout the whole process.

March 9, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. T, thank you for your 5 star review. I am delighted to hear that you had an excellent experience with us. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Excellent honest and professional…

Excellent honest and professional service, great job team Leicester.

February 18, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. Lindsay, thank you for your 5 star review. I am delighted to hear that you continue to have an excellent experience with us. We look forward to welcoming you back to the dealership again in the future. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Fantastic service collected car took…

Fantastic service collected car took for not even valeted for me the delivered back to my house the next day

February 18, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. Martin, thank you for your 5 star review. I am delighted to hear that you have had an excellent experience with us. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

First rate as always

First rate as always

February 4, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Kev, thank you for your 5 star review. I am delighted to hear that you continue to have an excellent experience with us. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Well looked after by Kimberley

What made my experience the best is the way
All the staff make you feel like a big part of Bentley it feels like a big Bentley family . I loved my experience and would recommend Bentley Leicester to anybody

January 26, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. Hall, thank you for your 5 star review. I am delighted to hear that you have had an excellent experience with us. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Adam

Great as always

January 23, 2025
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Krothe, Thank you for your 5 star review and comments. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Lewis made an offer for my BMW I3S via…

Lewis made an offer for my BMW I3S via the Motorway app. A great experience in it's own right (for anyone looking to get a good price on their car).

From start to finish, Lewis has remained professional, pleasant and very informative. We engaged via WhatsApp most of the time and spoke when needed, but his methodical approach to things, along with him keeping me updated at all times, really made the whole experience brilliant.

After being a diehard BMW fan for the last 30 years, I'm trying Tesla this time around, but know, that when I'm ready to get back into German cars again, that I will pick up the phone and speak to Lewis for some great advice.

January 6, 2025
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Simon, thank you for your 5 star review. After reading your kind words I believe that your feedback was meant for another dealership. We are here to help should you decide to consider a Bentley one day in the future! Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Wilson, Thank you for your 5 star review. I am delighted to hear that you received excellent service at Bentley Leicester. Kind Regards, Sean Cook - Managing Director

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