We went to Bentley Manchester looking for a second hand Bentyga. We were introduced to Pamela Boyd who royally looked after us. Pamela’s technical knowledge and her way of explaining everything in lay... See more
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Pamela and the team at Sytner Manchester were an absolute delight to deal with, five-star service from start to finish! Extremely professional, welcoming and attentive throughout. The whole exper... See more
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I was greeted at reception and offered a drink. i was then introduced to Keaton the manager dealing with my car. The car was serviced and the stop start fault rectified. There was however another fau... See more
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I'm bewitched by Bentleys. We are on our 4th & we absolutely adore them. The craftmanship of the interiors, the beauty and power of the exteriors; the growl of a GTC engine. But equal to all of... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Mobberley Rd, WA16 8GT, Knutsford, United Kingdom
- 01565 220347
4.6
Excellent
382 reviews
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Excellent customer service and work…
Excellent customer service and work completed on time and to a great standard
March 1, 2024
Reply from Sytner Group - Bentley Manchester
Good Afternoon Mr Mitchell , We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Many thanks to Jan at Bentley…
Many thanks to Jan at Bentley Manchester. Superb advice and support as he took us through the journey of buying our new Bentley. We are delighted!
January 30, 2024
Reply from Sytner Group - Bentley Manchester
Good Morning Margaret , We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester.
Confidence in my car after an excellent service.
A truly great team of professionals with very high standards. Well done and thank you!
January 19, 2024
Reply from Sytner Group - Bentley Manchester
Good Morning Peter, We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester.
Reply from Sytner Group - Bentley Manchester
Dear Mr Woodyer, Thank you for your 5 star review and comments. Kind Regards Team Manchester
Had a couple teething problems after…Maclaren 720s four year service
Had a couple teething problems after service on a Maclaren 720s but service manager sorted for a technician to come to my home address a day later
Andy head technician called a massive thank to him. Very punctual and sorted the problem out straight away he was very polite it’s down to him that I will give your team ten out ten
Very happy to recommend to everybody
November 20, 2023
Reply from Sytner Group - Bentley Manchester
Good Morning Steven, We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester.
Had several services and MOT’s carried…
Had several services and MOT’s carried out at Bentley Manchester and been relatively satisfied.Sadly my car had corrosion bodywork repairs carried out here last year and the problems returned within 10 months and less than 800?miles yet Bentley Manchester refused to rectify this unless it was at my expense.To charge over 5k for 2 rear quarters to be blown in (not replaced or stripped back) and not back up their work is an absolute insult.I would strongly recommend looking elsewhere for any paintwork as any future problems will not be guaranteed! My car is currently being stripped in a bodyshop,looking into what work has actually been carried out on these panels which I will forward to Sikkens.I will post findings on McLaren life in due course
November 7, 2023
Reply from Sytner Group - Bentley Manchester
Hello Simon, We are sorry that your McLaren has suffered some corrosion and that your car is now out of Warranty due to its age which is the reason that any repair cost would now be your responsibility. The team here remain committed to assisting you in the future with all service related matters. Regards, Team Manchester
Reply from Sytner Group - Bentley Manchester
Good Morning Michelle, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
devliver time…
devliver time was very poor if my company was as bad
we would have lost alot of work
we have ford aprox 30years
and kawneer Runcorn40 years
October 11, 2023
Staff very attentive and knowledgeable
October 10, 2023
Reply from Sytner Group - Bentley Manchester
Good Afternoon Keith , We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
POSITIVE EXPERIENCE
Sometimes there's a little hiccup when dealing with a business. In these instances, it is the way the business deals with it that defines the outcome of the customer experience. This was one of those times, where a miscommunication threatened to leave me with a sour taste in my mouth. However, the service manager stepped up and went beyond the call of duty to resolve the error, at some considerable financial cost to the company. That restored my dented faith in Sytner Manchester and I'll be using them again in the future.
October 6, 2023
Unprompted review
Reply from Sytner Group - Bentley Manchester
Good Afternoon , We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Great customer service
Great customer service. Head and shoulders above other main dealer service departments.
September 28, 2023
Reply from Sytner Group - Bentley Manchester
Dear Mr Norton, Thank you for your 5 star review and comments. Kind Regards Team Manchester
Josh was very informative and patient
Josh was very informative and patient. They listened to my needs and tried to deliver. The process was fairly easy despite a couple of complications (our doing). The period from order to delivery was impressive. I was a little surprised that delivery was not done via a trailer! However, the whole experience has been good.
August 29, 2023
Reply from Sytner Group - Bentley Manchester
Good Morning Paul, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Reply from Sytner Group - Bentley Manchester
Dear Mr Leigh, Thank you for your review and comments. Kind Regards Team Manchester
Steve in Rolls Royce service is…
Steve in Rolls Royce service is exceptional. Attention to detail and nothing too much trouble
Well done again!
August 28, 2023
Reply from Sytner Group - Bentley Manchester
Dear Mr Amphlett, Thank you for your 5 star review and comments. Kind Regards Team Manchester
World class service
Excellent service all round
Jan in sales. Matt/Jack in service
These guys know what they’re doing and go above and beyond for their clients.
I would highly recommend.
Cheers Team Bentley
July 28, 2023
Unprompted review
Reply from Sytner Group - Bentley Manchester
Good Morning, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Excellent customer service
The service was excellent from listening to requirements and providing great advice
August 15, 2023
Reply from Sytner Group - Bentley Manchester
Good Morning, We're delighted to read your kind words about Bentley Manchester Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Team Manchester
Ask for Leigh Taylor when booking …
I always get dealt with by Leigh Taylor who’s attention to detail is second to none and always ensures your experience is a pleasure (besides the costs which come with owning a McLaren!)
Obviously you can go to specialists for the same service but I come here because of Leigh. Very happy
July 27, 2023
Reply from Sytner Group - Bentley Manchester
Good Morning Ian, We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating. If there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Wonderful organisation with top class…
Bentley Manchester Ltd
(A delightful company with top class customer services).
Recently I had reminder from it's service department for my Bentley Bentayga.
It was smooth operation from booking to receiving it back after service. Thanks to service manager Mathew Williams 🙏
Jan Cassy (sales Executive) is a true gentleman to whom we have trusted to supply us with Bentleys over 20 years.👍
We also buy Range Rovers from another Sytner Group company known as,
Guy Salmon Land rover and Jaguar dealership in Stockport in the leadership of Charls Crosly with similar customer services.
In our experience Sytner Group is on a next level for customer satisfaction in car dealership.👌
July 14, 2023
Reply from Sytner Group - Bentley Manchester
Good Afternoon Mohammad, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Delighted. Thank you Jan
I needed assistance in having pads fitted and car prepared for Saturday morning. Spoke to Jan in sales and he and the service team had the car ready in record time for Saturday am pickup. Came with complimentary chocolates. Thank you team. Highly recommended. Mark
July 12, 2023
Reply from Sytner Group - Bentley Manchester
Hello, we are very sorry to hear about your dissatisfaction. Our Managing Director Jon Crossley would be very happy to discuss your experience and establish a way that we can regain your confidence in dealing with our team. We look forward to that opportunity. Regards, Team Manchester
Excellent Service
Excellent professional, competent service received, the staff are very friendly and welcoming.
July 10, 2023
Reply from Sytner Group - Bentley Manchester
Dear Debra Thank you for your 5 star review and comments. Kind Regards Team Manchester
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