I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... See more
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I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a... See more
Company replied
Really poor experience with car left in a worse state than when it was taken in Poor and incorrect communication
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Royal Scot Road,Pride Park, DE24 8AJ, Derby, United Kingdom
- 01332 546800
4.4
Excellent
990 reviews
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Paul has been fantastic all the way…
Paul has been fantastic all the way through this transition to my new vehicle, communication has been good.
August 19, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your glowing review, Ronnie! We are delighted to hear that Paul provided you with excellent service during your transition to your new vehicle. Our team at Derby Audi strives to maintain good communication with our customers, and we are pleased to know that this was reflected in your experience. We appreciate your feedback and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Derby Audi.
Joel was top notch
Joel was top notch, couldn’t have asked for any more. Loving the car.
August 16, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your kind words, Joshua! We are thrilled to hear that Joel provided you with top-notch service during your visit to Derby Audi. Our team strives to go above and beyond for our customers, and we are delighted to know that you are loving your new car. We appreciate your support and look forward to serving you again in the future. Enjoy your new ride!
Service Department are useless!
Sales side all good but now our A3 is nearly 1yr old & needs a service, this side off the company is a completely farce, rang derby audi but you get put through to a call centre who don't have a clue, was promised a call back as systems were down but this never materialised, after 7 phone calls i gave up & went out my way to book the service with Leicester Audi who seemed more helpful despite it being the same franchisee!
August 16, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Dear r j, Thank you for taking the time to leave a review for Derby Audi. We are sorry to hear about your experience with our service department. We take all feedback seriously and would like to apologize for any inconvenience caused. We would like to invite you to contact our Head of customer services , at simonfroy@sytner.co.uk. He will be more than happy to assist you with any concerns you may have regarding your A3's service. We value your business and hope to have the opportunity to make things right. Thank you for choosing Derby Audi. Sincerely, The Derby Audi Team
We were at Pride Park
We were at Pride Park , Derby ( Sytner Audi ). We were allowed time to view cars uninterrupted and then approached by Ashlee. He was chatty and knowledgeable and listened to what we were looking for . He did not try and sell us anything other than what we had expressed interest in . He was generous with his time , test drives and being able to open and view cars. In fact he was enjoyable company as well as doing his job well. We settled on an A1. Chris then took us through the paperwork - he was efficient and polite . We picked up the car the next day at the appointed time - Ash had ensured it was in pristine condition - he was accompanied by Elly going through the sales process - she patiently uploaded the Audi app , lending me a charger in the process. Overall a fun and rewarding experience - thankyou
August 8, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your glowing review Virginia! We are delighted to hear that you had a positive experience at our Derby Audi dealership. Our team takes pride in providing excellent customer service and we are glad that Ashlee, Chris, and Elly were able to assist you in finding your perfect A1. We hope you enjoy your new car and we look forward to seeing you again in the future. Thank you for choosing Derby Audi.
Really good customer service
Really good customer service. Paul went above and beyond to ensure that I could view the car and answered all questions. He was friendly and personable. The buying process was efficient and I was impressed with the price offered for part exchange of my car. I would recommend this garage to anyone looking to buy a new car!
August 10, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your positive review Liz. We are delighted to hear that you had a great experience at Derby Audi. Our team takes pride in providing excellent customer service and we are glad that Paul went above and beyond to assist you. We are also pleased that you found our buying process efficient and were happy with the price offered for your part exchange. Thank you for recommending us to others. We hope you enjoy your new car!
Excellent buying experience
Just bought an A4 from Sytner Audi and I have to say it was a very polished customer experience. The car itself was 2 years old but I felt like I was buying brand new from the way I was treated. The very minor scuffs on the car were completely removed as promised, and the finance and drive away insurance paperwork were all handled efficiently and smoothly. Special thanks to Paul for arranging a test drive from my home so as to check whether it would get on to the drive. I would certainly recommend this dealership, a very friendly, efficient and professional buying experience.
August 7, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your glowing review Stephen. We are delighted to hear that you had a polished customer experience at Derby Audi. Our team takes great pride in providing top-notch service to all of our customers, whether they are purchasing a brand new car or a pre-owned one. We are glad that you were impressed with the condition of your A4 and the efficiency of our finance and insurance processes. We will be sure to pass along your kind words to Paul and the rest of our team. Thank you for recommending us, and we hope to see you again in the future.
Excellent service from start to finish!
Loved the personal welcome and being allocated to a member of the team. Reception staff were very friendly as well.
August 1, 2024
Reply from Sytner Group - Derby Audi
Thank you for your kind words Kathryn. We are delighted to hear that you enjoyed your experience at Derby Audi. Our team takes great pride in providing a personal and welcoming service to all of our customers. We will be sure to pass along your compliments to our reception staff. We hope to see you again soon for all of your Audi needs. Thank you for choosing Derby Audi.
New vehicle
Great experience everything went smooth
Richard Horobin & Paul Philips a great amount of knowledge on the vehicle being sold
August 5, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your positive review MR S THORNHILL. We are delighted to hear that you had a great experience at Derby Audi and that everything went smoothly. Our team, especially Richard Horobin and Paul Philips, take pride in their extensive knowledge of the vehicles we sell. We are committed to providing our customers with the best service and we are glad to know that we have met your expectations. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Excellent service
Excellent service. Johal was excellent, helpful and knowledgable. Chris was great with finance advice. All in all a great experience and so glad I have gone back to an Audi dealership. I absolutely love my new car.
July 30, 2024
Reply from Sytner Group - Derby Audi
Thank you for your glowing review Kate! We are delighted to hear that you had an excellent experience at Derby Audi. Our team, especially Johal and Chris, are dedicated to providing helpful and knowledgeable service to our customers. We are thrilled that you love your new Audi and we are grateful for your decision to return to our dealership. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Audi S3 purchase with distance…
Purchased an Audi S3 using distance buying. Great experience all round, car better than I could imagine. Special thanks to sales executive Billy Thompson who ensured I was looked after throughout the ultra smooth handover.
July 26, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your glowing review Brian! We are thrilled to hear that you had a great experience purchasing your Audi S3 from us. Our team at Derby Audi takes pride in providing exceptional service to our customers, and we are delighted that Billy Thompson went above and beyond to ensure a smooth handover for you. We hope you enjoy your new car and look forward to serving you again in the future.
Outstanding customer service
I am fleet manager looking after 75 leased cars and booked an Audi A3 Sportback in for some repairs and service items with Audi Derby. Gareth in the bodyshop department was outstanding right from first communication and has kept me up to date throughout the process and accommodated our requests perfectly
August 1, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your positive review, Samantha. We are delighted to hear that you had a great experience with our bodyshop department at Audi Derby. Our team takes pride in providing excellent service and keeping our customers informed throughout the process. We are happy to have accommodated your requests and we look forward to continuing to provide top-notch service for your fleet in the future. Thank you for choosing Audi Derby.
the staff were all fantastic most…
the staff were all fantastic most helpful very friendly excelent service from start to finish explained everything in detail and taken time with me and sorted everything out for me
I would like to express my gratitude to James Turnbull and Bailey Millington thank you so much for all your help
July 31, 2024
Reply from Sytner Group - Derby Audi
Thank you for your kind words, Mr Baker. We are delighted to hear that our staff provided you with excellent service and took the time to explain everything in detail. We will pass on your thanks to James Turnbull and Bailey Millington.
Paul dealt with us and was fantastic
Paul dealt with us and was fantastic, from start to finish. The whole process was very stress free and we would definitely be a returning customer.
July 30, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Lisa. We are delighted to hear that Paul provided you with excellent service throughout your experience with Derby Audi. Our team strives to make the car buying process as stress-free as possible, and we are thrilled to know that we have succeeded in your case. We look forward to welcoming you back as a returning customer in the future. Thank you for choosing Derby Audi.
Pretend to value customers until a sale is made
Further update: Received a call from the Sytner dealership, never received a touch up pen again despite the reply on this review. Still having ongoing issues with the car that have been mis-diagnosed several times and one 'fix' made the problem temporarily worse. Still no known fix for one of the problems with the car.
Updated to reflect a realistic review after buying a car from Sytner Audi (Derby). Everything was excellent up to purchasing the car, team were very useful. After they had made the sale the service fell very short. Requested a touch up pen for the vehicle after finding some scratches that weren’t seen on collection. Told on 4 or 5 different occasions that it was being sent, to never receive it, so gave up. Something very small but enough to ruin what started off great. Just an example of another dealership happy to appear like they’ll go to a lot of effort to help, to only do the opposite once the sale is done. Very disappointing.
Also would not recommend buying an “approved used” Audi etron. Had numerous problems in the first year of ownership for such an expensive car, one of which was fixed to only start breaking again 6 months later. The cost to maintain the car outside of any warranty will be very high, and the effort to get problems fixed that are clearly covered by the approved used warranty is far more than it should be. Last Audi, buy a Skoda instead if you want value and quality for your money.
July 27, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Christian - Thank you for taking the time to share your experience with us. We are sorry to hear that you did not receive the touch up pen, I will look into the matter and give you a call. I can see that the car has not been back to Derby Audi since collection, if you require issues to be looked at I am more than happy to get the car booked in to Derby Audi. I will call you shortly to discuss further. Thank you for your continued support
Good communication and efficient service
July 26, 2024
Reply from Sytner Group - Derby Audi
Thank you for your positive review, Chris! We are glad to hear that you had a good experience with our communication and service. We strive to provide efficient and effective service to all of our customers. We appreciate your feedback and hope to see you again at Derby Audi.
Excellent used car purchase experience
July 26, 2024
Reply from Sytner Group - Derby Audi
Thank you for your positive review, David. We are delighted to hear that you had an excellent experience purchasing a used car at Derby Audi. We appreciate your support.
Amazing experience
Recently bought a car with help from Paul and Bayley. They were really professional and couldn’t help more. They really make you feel special!
July 20, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your kind words, Charlotte! We are delighted to hear that Paul and Bayley provided you with excellent service during your car purchase. Our team at Derby Audi strives to make every customer feel special and we are glad that we were able to do so for you. We appreciate your support and look forward to serving you again in the future. Happy driving!
Really good Customer Service both from…
Really good Customer Service both from Paul & Derby Audi.
Paul went out of his way to help & inform me at all stages of buying a new car.
I got treated like a VIP.
Thank you all.
July 20, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your kind words Kevin. We are delighted to hear that you had a positive experience with our team at Derby Audi. Providing exceptional customer service is our top priority, and we are glad that Paul went above and beyond to assist you throughout the car buying process. We strive to treat all of our customers like VIPs, and we are grateful for your recognition. Thank you for choosing Derby Audi, and we hope you enjoy your new car.
Out of this world …
The service was excellent and Steph explained everything nothing was to much trouble a throughly can’t believe the service and professionalism I received.👍👍
July 17, 2024
Reply from Sytner Group - Derby Audi
Thank you for your glowing review Robin! We are delighted to hear that you had an excellent experience at Derby Audi. Our team takes great pride in providing top-notch service and we are glad that Steph went above and beyond to ensure your satisfaction. We appreciate your kind words about our professionalism and we look forward to welcoming you back for all your future automotive needs. Thank you for choosing Derby Audi!
Really straightforward process well…
Really straightforward process well informed at all stages. Looked after by Paul brilliantly really pleased thank you.
July 12, 2024
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review Kelvin! We are delighted to hear that you had a straightforward and well-informed experience at Derby Audi. Our team, especially Paul, takes great pride in providing excellent customer service and we are glad to know that you were well taken care of. Thank you for choosing us and we hope to see you again in the future. Drive safe and enjoy your new car!
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