Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... See more
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
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This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
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Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
309 reviews
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Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Chan, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Dealership personnel
Contact and communication has always been good and the team in the service department are always positive and happy to help.
Staff in the dealership are courteous, welcoming and polite.
June 17, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Russ, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
"Good Afternoon, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director."
Good service and attentive staff
Good service and attentive staff, particularly James Smith
May 10, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning, I’m delighted to read your kind words about James and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Five Star Service - Graypaul Ferrari
From the moment I placed my order with Graypaul Ferrari, the experience has been outstanding.
When the time came for the vehicle's first service, their level of care and attention to detail was excellent. The vehicle was returned to me not just serviced, but factory fresh, courtesy of a first-class valet. The cherry on top is Ferrari's commitment to excellence, offering seven years of free maintenance—a testament to their dedication to their customers and their vehicles. Graypaul’s communication and explanation of the service process were excellent. In a world where taking a vehicle for service often feels like a chore, Graypaul and Ferrari make it an enjoyable experience.
My time with Graypaul Ferrari has been nothing short of extraordinary—a testament to the enduring legacy and commitment to excellence that defines the Ferrari brand. My thanks again to the team at Graypaul.
May 4, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Collingwood, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service
The service team I dealt with, namely Hayley and Warren, couldn’t do enough. They were informative throughout and the car came back immaculate after the valet.
May 2, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Matt, I’m delighted to read your kind words about Graypaul Birmingham's Service Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
From start to finish my experience with…
From start to finish my experience with Graypaul Maserati has been excellent. Danni was absolutely fantastic and couldn’t do enough for me. I recommend the Maserati dealership to anyone and once again thanks for everything and the car is fantastic
Thanks
April 18, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Paul, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service (as always)…
Excellent service (as always) everything done and on time - courtesy car excellent !
March 18, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Legg, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Don’t waste your Time !
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They made us feel uncomfortable, as if we were seeking charity. Whether purchasing a new or used car, all buyers should be treated equally and with the utmost respect.
March 26, 2024
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Kahn, we are genuinely sorry and surprised to hear that you feel this way. We do not believe that this is a culture we have in our business. I would ask you to contact a member of the management team so that we can discuss this further 0121 7012458.
Visited Graypaul for my annual service.
Visited Graypaul for my annual service.
Warren in the service dept once again went above and beyond with great service as always.
March 8, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Chloe, I’m delighted to read your kind words about Warren and Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
As always very professional team at…
As always very professional team at Ferrari Birmingham
Especially Hayley in service and the transport team who collected my car.
February 23, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Cooke, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Lack of Support
Went in for service on the 13th - problem found - serviced and repaired by 16th - cannot get it back to me until 29th
February 22, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Fairs, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. I have already spoken with our Service department to see if we can return your car any earlier. Unfortunately, we only have one transporter due to a driver being off ill. If we do get a cancellation we shall of course try and return the car earlier. Kind regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Strong, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
After 7 years as an Aston Martin…
After 7 years as an Aston Martin customer, i tried Ferrari, this was my first time at Graypauls and that was 2 years ago. since taking ownership of the California T, i and it have been thwart with problems leading to a constant back and forth spanning nearly 2 years. as i had had enough of it I attempted to hand back the reigns and have another try with a different car/model.
This however was not going to happen at Ferrari, not until i have finished my 3rd year with a lame horse, (pardon the pun).
The day to day contact with all at Graypaul was fantastic from a customers point of view, However there is a constant flow of miscommunication from senior management, there is a lot corporate can take from the people they employ.
Treat your customers with a little more clarity and respect.
February 1, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr O'Meara, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail stuarthood@sytner.co.uk so that I can investigate this for you? Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning David, I’m delighted to read your kind words about David. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
worth a visit
Friendly helpful staff, work completed on time and budget, superb showroom - pleasure to visit even if 120mile round trip!
January 11, 2024
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Stuart, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent customer service experience…
Excellent customer service experience overall. All staff very professional and helpful. Outstanding valeting team which made my Levante look like new again! Keep up the great work.
November 27, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Tonna, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Communication
Communication. keeping me updated on progress of vehicle as it went through servicing/mot and warranty issues.
November 21, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Levett, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director.
From entry to exit at Greypaul you feel…
From entry to exit at Greypaul you feel special.
Nothing is ever any trouble they make you feel so comfortable
November 22, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Alex, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
First rate customer service and…
First rate customer service and attention to detail- good quality biscuits also !
November 21, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mark, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
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