Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... See more
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
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This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
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Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
309 reviews
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Excellent levels of communication
I had my Maserati Levante serviced here. Prior to the service, I had a very useful conversation with the service manager prior to the service .
They kept me informed at all stages the essential repairs required and the costs involved. I never once felt that I was being subjected to marketing pressures from the team for repairs that were not immediately required.
I have decided to service my Maserati at this centre rather than any other, given the professional service I received from them.
November 17, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Arun, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director.
Big thanks to Frankie & The Team at GP
Had a great afternoon and evening in the car, already getting used to it and opened it up a few times, its quick….! It’s surpassed my expectations as has the buying experience which is down to you and your team.
I walked into the dealership dressed like a tramp from memory and I was greeted like I was a in a Tux. From the moment we met you have been faultless, you are a credit to GreyPaul. You made the whole buying process so easy and relaxed whilst also being highly professional when discussing the boring stuff such as money tax etc etc. The handover was great, my mates were all very impressed and we all had a genuinely great time. And you found my passport !!!!
So thanks for helping me realise a dream that was 30+ years in the making. Hopefully the first purchase of many with you 👍👍
November 8, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Jon, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Annual MOT
It was just an MOT. Saturday opening would be useful. Couldn’t drop car until 8am
November 7, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Noel Thank you for your feedback. We are open on a Saturday but unable to guarantee MOT slots as they are completed off site. Please do not hesitate to contact me. Kind Regards Stuart Hood.
The service was outstanding and…
The service was outstanding and accurate. Timing was excellent.
October 31, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Amin, I’m delighted to read your kind words about Graypaul Birmingham and Frankie. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Tris. Thank you for your kind words and great star rating of Graypaul Ferrari Birmingham. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Collected my new Ferrari 296GTB from…
Collected my new Ferrari 296GTB from Graypaul Ferrari Birmingham yesterday. I would like to pay special thanks to Frankie Dearing who went above and beyond to make it a fantastic experience- looking after me and my father making it a very special occasion. The car was as specified and perfectly presented. I would highly recommend if anyone is fortunate enough to seek out Frankie and her team at Graypaul and make your supercar dreams come true. Thanks, Frankie you are wonderful.
October 23, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Bishop , I’m delighted to read your kind words about Graypaul Birmingham and Frankie. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Hotham. Thank you for your kind words and great star rating of Graypaul Ferrari Birmingham. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
From booking to the work being…
From booking to the work being completed to collecting the car everything was first class and I was treated as a special customer.
October 3, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr & Mrs Humphreys, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Professional and courteous as ever
September 29, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Snee, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Very friendly staff and a pleasure to…
Very friendly staff and a pleasure to deal with.
October 4, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Garry, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
First class service.
October 2, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Kevin. Thank you for your kind words and great star rating of Graypaul Ferrari Birmingham. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great Ferrari service centre
Great communication throughout my recent service. Warren the service manager is always upbeat and clear in his comms. Quality job from start to finish.
September 28, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Porte, I’m delighted to read your kind words about the team at Graypaul Birmingham and extremely pleased to hear you had such a great experience. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
The team at Gray Paul Birmingham are…
The team at Gray Paul Birmingham are incredible. From my first interaction with my Saleman John, it was clear this was a very customer focused and centric business. All parts of the dealership take the time to introduce themselves and build a relationship with you, making this my best car buying experience yet. I’ve run some very large scale sales and customer service teams in my career and it’s nice to see a car dealership able to deliver a great buying and aftercare service. Well done Gray Paul team.
September 26, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Adam, I’m delighted to read your kind words about the team at Graypaul Birmingham and extremely pleased to hear you had such a great experience. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Outstanding Service
Outstanding Service - fully understood all the issues and points - excellent
September 12, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning William, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Perfect service
September 11, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Pat, Thank you for your great star rating and feedback! If there is anything else I can help you with please don't hesitate to contact me. Kind regards, Stuart Hood
Always fantastic service from John and…
Always fantastic service from John and the team!
September 8, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Karl, I’m delighted to read your kind words about John and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Still a great dealer
Graypaul Birmingham’s service over many years has been excellent. Whatever is required they always try to help - thanks!
August 22, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Edmiston, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director
Good Service
The servicing department all ways delivers an excellent service. Customer interaction is all ways a good experience.
August 3, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Alan, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent experience recently with…
Excellent experience recently with Frankie. My third car from Graypaul and my partners first (Which alone says it all about my confidence in the Graypaul group) Frankie was welcoming, professional and supportive from start to finish. I’ve dealt with most to the top dealerships in the country and she honestly puts them to shame. Really appreciated the effort she put into my partners handover. I’m sure we’ll both be back soon.
August 4, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Rudi, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great customer service
August 2, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Michael, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
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