Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... See more
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
Company replied
This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
Company replied
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
309 reviews
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Wonderful service Graypaul Birmingham!!
I would just like to say thank you again for making my service so easy. It’s been a fantastic experience from start to now. Thank you for your professionalism.
July 27, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning James, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director.
gave me a different price for the…
gave me a different price for the service and collection of my 458 on
the phone and i was then charged a different price......
also they inflated the price for my mot from been £40 to £54!!!! i have the evidence of this !
July 19, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Karim, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. I have asked Daniel Hobson our Aftersales Manager to investigate and come back to you. Kind Regards Stuart Hood
Great communication & service.
July 19, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Trudi , thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director.
Exceptional service
The sales process was very thorough and personal, ensuring that all our needs were met and on collection, the entire family was made to feel special and excited about the occasion. All the team are incredibly welcoming whenever we visit the showroom. The overall experience, pre and post sale (including events and general visits) is just exceptional.
July 5, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Sally, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Easy service
Given a good choice of date/time slots for booking car in. Welcomed on arrival. Car taken care off. It was ready before I expected. Car was cleaned and staff were friendly. All round great experience
June 27, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mel, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
The service and the service manager…
The service and the service manager were excellent along with the receptionists but I’m not impressed with the salesman as I’m still waiting for my appraisal of my own car from nearly a month ago as I was potentially interested in a new sf90.
July 5, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Tobin, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. I believe that George Matanovic has contacted you to discuss? Kind Regards Stuart Hood
Very good service
Very good service, including arranging transport for my car for its service and MOT. Easy, straightforward and reliable.
June 27, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Jack, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Good communication and customer…
Good communication and customer service. Honest appraisal of my query about paintwork improvement. Fair rates. Nice showroom with frequent invites to events!
June 26, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Daniels, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
5 star service
June 25, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Hewitt, thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director.
The whole team are outstanding
The whole team are outstanding! I am serious Outstanding. Dan McGillen represented your Brand in an outstanding way thank you
June 20, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Jonathan, I’m delighted to read your kind words about Dan. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Staff experience first class from…
Staff experience first class from booking to collection
June 15, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Edwards, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
I use sytner solihul on a regular basis…
I use sytner solihul on a regular basis for spares and have had dealings with most of the guys in the parts department.
I have found one particular guy in the parts department very helpful and extremely knowledgeable his name is kelvin he’s so polite and professional I have actually requested he deal with my query sometimes called only last week for assistance and he was most helpful
Just like to say he’s a credit to your company
June 5, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Terry, thank you for taking the time to share your wonderful feedback regarding your experience with our parts department. We greatly appreciate your continued support and loyalty. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood, Managing Director.
total wast of my time no call backs…
total wast of my time no call backs told by service team quote "[it gets done when it gets done!"] then when I made a complant the service team manager Lisa told me she would call me back by the end of the day to give me an update however she did not to this day called me back total lack of customer service no communication unacceptable!
June 8, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr Laffan I am sorry to read your review. We take each customer's feedback seriously and therefore carried out an initial and immediate investigation to ascertain what had happened. Unfortunately, we couldn't find a record of your visit to us at Graypaul Ferrari. Could I trouble you to check if it was perhaps another Solihull based dealership? Kind regards Lara Hanrahan Head of Customer Experience
Great service and team
May 28, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Wilbert, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
prompt well coming in the show room
May 23, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Nick, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
The great team did as they always do
The great team did as they always do; listened & provided fantastic service. Thank you
May 22, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Richard, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Just a little dissapointed
Booking in process and car collection, very good.
Video Car check very good, however the 2 recommendations for replacement were later described by the service department as minor and not necessary to repair. "lets look at them at the next service" (When of course the warranty has expired.)
Front left tyre to be investigated for slow pressure loss. Diagnosed as bad sealing and repaired? I'm still losing pressure on return.
April 27, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Chris, Thank you for your feedback and great star rating. In order for our service team to contact you, can I please have your contact details? Kind Regards Stuart Hood
Amazing experience with Graypaul Ferrari..
The whole process with Graypaul Ferrari Birmingham from negotiations, through to take over and delivery was the epitome of professionalism and excellence in service . That’s exactly why I am a longstanding (25year+) Sytner client through now many of its brands and why I chose Sytner when I wanted a Ferrari. I think it’s fair to say I may have reached, if not are at, the pinnacle of the brands, model, and team!. Thank you so much, it has been a real pleasure.
April 13, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Phillips, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
The attention to detail and helpfulness…
The attention to detail and helpfulness of all the staff made buying a car pleasurable.
April 6, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Canfield, Thank you for your great star rating for Graypaul Birmingham. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Efficient booking procedure but not good confirmation
Efficient booking in procedure, but it took a while to get email confirmation - I had to chase twice
I have still not has written confirmation that the upgrade was done
April 2, 2023
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning, Thank you for taking the time to leave a review of your experience with Graypaul Birmingham. I appreciate your positive feedback regarding our efficient booking procedure. However, I am sorry to hear that you faced some issues with getting confirmation about an upgrade you requested. I will ensure that such issues do not happen again in the future. The team will follow up with you directly to provide written confirmation of the upgrade and address any other concerns you may have. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Kind regards, Stuart Hood
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