The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more
Company replied
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Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more
Company replied
I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more
Company replied
Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom
- 0131 629 0342
4.9
Excellent
248 reviews
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Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good afternoon Lady Tammique Waters- Rothschild. Thank you for taking the time to leave a review. It is very much appreciated. I shall pass on your kind comment to Terry and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Good communication with Terry and…
Good communication with Terry and Technician. Good video of car. Happy with loan car. Treatment was good in showroom when we were there.
April 19, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Roy. Thank you for taking the time to leave a review. It is very much appreciated. I shall pass on your kind comment to Terry and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
I arranged my Maserati to be serviced …
I would like to update my review from the 5th April after writing a review regarding my service experience with graypaul Maserati I have since had a reply and most of the issues have been satisfactory sorted in fact I feel that they had gone further than expected
April 5, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good Afternoon Mal I would grateful if we could discuss your recent experience in more detail and will contact you separately to do so. Kind Regards Dominic Bell Head of Business
Efficient
Efficient, punctual and thorough service, very clear outline of issues encountered and associated.
March 29, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Alan. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass on your kind comments to the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Amanda Blus was very helpful
Amanda Blus was very helpful, before and during my service with Lamborghini.
March 27, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr Bogie. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass on your kind comments to Amanda and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good afternoon Sir Peter . Thank you for taking the time to leave a 5 star review about your recent experience at the dealership. I shall pass on your kind comments to Chris and the team. We look forward to seeing you in the showroom. Kind Regards Dominic Bell Head of Business
The level of service is second to none…
The level of service is second to none and was well informed at every stage of service/work being carried out. The car was picked up and delivered in a timely and professional manner and I would highly recommend this company.
March 15, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr Rennie . Thank you for taking the time to leave a 5 star review about your recent experience at Graypaul Ferrari Edinburgh. I shall pass on your kind comments to Kevin and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
I was made to feel very welcome and had excellent service.
I was made to feel very welcome on my arrival to drop my car off and an excellent courtesy car was waiting for me. The service and MoT of my car were successfully completed and it was ready for my collection as planned. All in all it was a very pleasant experience.
February 10, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear valued client, thank you for taking the time to leave a 5 star review about your recent experience when you came in for a service and MOT. I shall pass on your kind comments to Kevin and the team. Kind Regards Dominic Bell Head of Business.
Exceptional service at Graypaul Ferrari Edinburgh
Terry and the service team at Graypaul Ferrari Edinburgh, went above and beyond when my GTC4 Lusso was recently serviced. The level of care and attention to detail was superb. Great communication and updates.
Best Ferrari service experience I have had in many years. Big thank you Terry & the Team
January 10, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr McCracken. Thank you for taking the time to leave a 5 star review about your recent experience. I shall pass on your kind comments to Terry and the team. Kind Regards Dominic Bell Head of Business.
Annual Service
All work carried out as I requested and easy to book and staff friendly and helpful
December 5, 2022
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Montgomery, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
Friendly and welcoming environment with…
Friendly and welcoming environment with knowledgeable and helpful staff. Always look forward to visiting the showroom.
November 10, 2022
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Hello Mr Davidson, thank you for fantastic review and five-star rating. We are delighted to read about your experience at Graypaul Ferrari Edinburgh. We will be sure to pass your kind words onto the team. If I can be of further assistance do not hesitate in contacting me. Kind regards – Dominic Bell – Head of Business.
Great service as usual
The annual service on our car was carried out as efficiently as ever and the staff were perfect. They provided us with a lovely courtesy car and everything went well.
September 7, 2022
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mrs Thain, just a short note to say thank you for taking the time to leave a five star review and such kind words about our team. We look forward to seeing you again soon. Kind regards, Dominic Bell – Head of Business
Very prompt efficient professional…
Very prompt efficient professional service conducted in a short timescale, and involving quite complex paperwork.
I have not experienced this level of service from other dealers
September 1, 2022
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Ewing, Thank you for your 5 star review and comments. Kind Regards Team Edinburgh
everything went smoothly and efficiently
August 9, 2022
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Bruce, Thank you for taking the time to write such a great review about your recent experience! I will ensure the team receive a copy of your feedback as they will be delighted to read this. Kind Regards Dominic Bell Head of Business
Thought I would give Lamborghini…
Thought I would give Lamborghini Edinburgh another chance after the first visit which was disappointing due to complete lack of support when there was a campaign released to resolve the issue, however the second visit went smoother, and Holly was fantastic kept me up to date with every step.
July 26, 2022
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Will Thank you for your 5 star review and comments. We are delighted to read that you had a memorable visit and will ensure Holly receives a copy of your kind comments. Kind Regards Team Edinburgh
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Leonard, Thank you for your 5 star review and comments. Kind Regards Team Edinburgh
A big thanks to David and service ream…
A big thanks to David and service ream at Edinburgh Ferrari for very helpful and prompt service . Took the hassle out of an altercation with a large pothole and got my car back on the road quickly and without any inconvenience . As usual a first class customer experience.
Many thanks
April 17, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Graham B, Thank you for taking the time to leave a 5 star review and comments about your recent experience regarding your vehicle coming in to the service department. I am sure that David and the team will be delighted to read your feedback. We look forward to welcoming you back again soon. Kind Regards Dominic Bell Head of Business
Used Cali T
I recently purchased a Cali T from James Robertson at Graypaul. The whole process was a pleasure from agreeing the deal to organising collection and, after sales support. Highly recommend the chaps in Edinburgh.
April 2, 2022
First class service from Graypaul…
First class service from Graypaul Edinburgh. Having dealt with many car dealerships,I can honestly say the service and level of care I received from Kevin has excelled my expectations .I am thrilled and can’t thank Kevin enough .Fabulous dealership with fabulous staff
March 15, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Miss Collins. Thank you for your 5 star review. I shall pass on your kind comments to Kevin and the team who will be highly delighted to hear they provided a 1st class service whilst you were in. We look forward to seeing you in the showroom in the future. Kind regards - Dominic Bell - Head of Business
I would like to thank you for your… great service
I would like to thank you for your excellent service and a refreshing experience by your staff
Keep up the excellent work
March 15, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr Camino. Thank you for your 5 star review. I shall pass on your kind comments to the team who will be highly delighted to hear they provided a 1st class service whilst you were in. We look forward to seeing you in the showroom in the future. Kind regards - Dominic Bell - Head of Business
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