The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more
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Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more
Company replied
I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more
Company replied
Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom
- 0131 629 0342
4.9
Excellent
248 reviews
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Good and reliable
January 17, 2024
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Jaffery, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
Fabulous service as always
Fabulous service as always! Excellent customer service taking time with the small but important details.
Thank you again.
December 26, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
Terry is first class!
December 19, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
Friendly efficient service
November 23, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Hogarth, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
Terry in the service department is just…
Terry in the service department is just so professional and helpful
December 1, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Alessandro, Thank you for your 5 star review and feedback. Kind Regards Team Graypaul Edinburgh
Car pick up and return on time
Car pick up and return on time, work garried out after clarifications and discussions.
November 30, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Wilkie, Thank you for your review and feedback. Kind Regards Team Graypaul Edinburgh
All the staff at Maserati are always so attentive.
All the staff at Maserati are always very courteous, have time for you, and nothing is a problem. It was great to talk to the technician direct about my service and car in general.
Overall, I look forward to servicing my car-catching up with the staff who treat you as a valued customer and are genuinely interested in you.
Excellent.
November 17, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Ball, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
Service Review
Louise and the service team provide an excellent and customer focused service. Nothing is too much trouble.....
October 25, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Shirreffs, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business
Great experience with Graypaul Edinburgh.
Ordering a new Ferrari from Graypaul Edinburgh was indeed a great experience! Professional sales people, extensive consultation re trim and colours, and a very nice showroom environment to make all those spec choices too. Really looking forward to taking delivery of the new car.......
October 5, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Northscot1, Thank you for your 5 star review and comments. I am delighted to read your feedback and will ensure the team receive a copy. We look forward to seeing you soon. Kind Regards Dominic Bell Head of Business
Chris amazing well done
Chris
was as usual great on handling the car , Alan who picks the car up is fantastic
October 11, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business
Graypaul Ferrari Edinburgh
Terry service manager always provides a cheerful, engaging and effective service. Great comms and I was made to feel a valued customer.
October 9, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Lindsay, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business
New car purchase
Sales staff were very knowledgeable and helpful, without being overly pushy. Happy to talk and discuss competition offerings without attempting to degrade. Delivery options and price very reasonable and we have been delighted with our purchase. Many thanks
September 15, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Hume Thank you for your feedback and I am delighted to hear that you are happy with your purchase. We'll look forward to welcoming you back to Graypaul Edinburgh in the near future and please let us know if we can be of any further assistance in the meantime. Kind Regards Dominic Bell Head of Business
Quality service again
Excellent pickup and return of car by very pleasant driver, service desk very helpful as usual.
September 6, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr Atkinson. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass on your kind comments to the Aftersales team . We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
The staff were very professional and…
The staff were very professional and helpful and friendly.
The car was serviced to a excellent standard and on time.
August 10, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good afternoon Mr Garnham. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass on your kind comments to the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Made welcome from the moment you walk…
Made welcome from the moment you walk through the front door. Staff are engaging,upbeat and organised. Great service.
July 23, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr Nicol, thank you for your great review and five-star rating. The team will be delighted to read your kind comments and look forward to seeing you in the showroom again. Kind Regards, Dominic Bell – Head of Business
Professional
Professional , courteous and do exactly what they said ,
Highly recommend for service
July 3, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Vaseem. Thank you for your fantastic feedback. I will certainly pass on your kind comments to Kevin, Terry and the team and we will look forward to welcoming you to Graypaul Ferrari Edinburgh again in the near future. Kind Regards Dominic Bell Head of Business
Good customer service at Maserati Edinburgh.
Great service, pick up and drop was perfect as we live about 35/40 minutes drive away. We also got a courtesy car while the car was having its first service. Terry was very helpful @ Edinburgh even though my car has a recall and has to go back 🙁.
June 6, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr Maclean, thank you for your great review and five-star rating. Terry and the team will be delighted to read your kind comments. Kind Regards, Dominic Bell – Head of Business
Terrible experience with the sales team
Given a different impression of the F430 which I bought and I expressed my great disappointment to Ferrari Edinburgh. I get pushed from one sales to another and offered 500 in compensation and literally asking me to F*** off. This is not how you treat your returning customers who has been buying supercars from you.
Till date (after a few weeks) I am still waiting for the return process. Written in multiple emails and get ignored.
Mr. Darren Edwards, I will be contacting you to share this unpleasant experience with you.
April 26, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Chao, I am really sorry to read about your recent experience with our Ferrari Dealership. I believe our General Sales Manager has been in touch with you regarding this matter, however please do not hesitate to contact me if you need further assistance. Kind Regards Dominic Bell – Head of Business
As always the service provided by…
As always the service provided by Bentley was excellent as you would expect.
A minor point but I find their telephone service confusing, you call Bentley Edinburgh and they answer Lamborghini or Ferrari but never Bentley, the impression being that their Bentley franchise is unimportant.
May 15, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning Mr Petrie, thank you for your review and five-star rating. I have passed your comments on to the team regarding the telephone system which should now be resolved. We look forward to welcoming you into the dealership in the future. Kind Regards, Dominic Bell – Head of Business.
Service department at Ferrari is the…
Service department at Ferrari Edinburgh is the best I used at any dealership throughout my history of car ownership . I value there efficiency and honesty and the attention to customer requirements .
Also enjoyed the sales departments attention to my current requirements
My only observation is the phones could often be answered quicker front of house
April 26, 2023
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Good morning. Thank you for taking the time to leave a 5* review. It is very much appreciated. I shall pass on your kind comment to Kevin, Terry and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
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