Sytner Group - Graypaul Ferrari Edinburgh Reviews 

248
TrustScore 5 out of 5

4.9

Fort Kinnaird,Midlothian, EH15 3HR Edinburgh, GB


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Rated 5 out of 5 stars

The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more

Rated 5 out of 5 stars

Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more

Company replied

Rated 5 out of 5 stars

I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more

Company replied

Rated 5 out of 5 stars

Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom

  • 0131 629 0342

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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4.9

All reviews

(248)

12,144 reviews in the last 12 months

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Rated 5 out of 5 stars

The car was returned in excellent…

The car was returned in excellent condition fully valeted at no extra cost

June 5, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Taylor, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Darren Delicata Ferrari Roma K1 XDD

General excellent service and communication from Louise and Terry

May 2, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Delicata, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

A very rewarding experience

Your staff were professional, friendly and well presented which made my visit an extremely pleasant experience.

April 18, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr McCallum, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Absolutely 1st Class Service from…

Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to collect me. Was very grateful for this gesture. Even managed a chat with everyone and lovely coffee. Many thanks to you all. Delighted with car as well John Rushbrook

April 17, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Rushbrook, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Louise was fantastic

Louise was fantastic. Nothing was too much trouble, including opening the dealership early so I could drop off the car.

April 10, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Middleton, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Great Customer Service

Louise really looked after us well, the team did a great job on my car with a tight time line. I really appreciate the effort of the team at Graypaul Edinburgh

April 10, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Bain, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.

February 26, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Tekleab, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Zack an Gregg were fantastic to deal…

Zack an Gregg were fantastic to deal with it went very well , handover was excellent

March 8, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Brannagan, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Always a great customer experience

I’ve been a customer at Graypaul, Edinburgh for just under 3 years and really appreciate how valued they make me feel. Whether it is purchasing a vehicle or having one serviced they are friendly, efficient, trustworthy and knowledgeable. A big ‘thank you’ to Zac C. in the Sales Team and Terry and Steven in the Service Team who always represent the Graypaul/Ferrari brands in the most professional and accomplished manner. A pleasure to deal with.

February 29, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Slater, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

I have bought 2 Maseratis from the…

I have bought 2 Maseratis from the fantastic dealership, from sales to service and after care including the front of house reception this dealership is second to none, I have previously owned 2 Porsche and an Audi R8 for me the Italian manufacturer are leaps and bounds above and have an excellent group of very well managed and very courteous team promoting a fantastic selection of exclusive cars. Greypaul went over and above the contracted agreement and myself and my wife had an amazing couple of days in Edinburgh while our Grecale was having its first service.

March 5, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Very good service Really good service especially from…

Really good service especially from Terry, whilst the issue to a while to establish Terry kept me fully informed and arranged the car to be delivered.

February 9, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Andrew, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Amazing team - Edinburgh

What this company does well is it treats all customers the same regardless of the car value. They are friendly and always consider the kids. Garage is flexible, always get a great curtosy car and pricing is good. Please never stop the collection and drop of service.

February 9, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Great service friendly and professional…

Great service friendly and professional staff made buying a car a pleasurable experience even delivered it to my workplace

February 6, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Kelly, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Professional service department staff

Professional service department staff, competent hands on technicians in the workshop.

January 29, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Lansdell, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Good service.

February 6, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Rob, Thank you for your 5 star review. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Bentley Edinburgh

As always the full team at Bentley Edinburgh gave exceptional service.

February 1, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Stewart, Thank you for your5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 2 out of 5 stars

company was asked to fix TPMS system…

company was asked to fix TPMS system fault returned within ten minuets of driving car , broke/ forced open glove box cover and left in a broken condition , car had been delivered with glove compartment in a closed condition, also altered original quotation and were extremely excessive in costings

January 31, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Good Morning Sir, I am sorry to hear that your recent experience with us has not met expectations. We would appreciate being able to speak to you about this further at your convenience and shall contact you separately. Kind Regards, Dominic Bell, Head of Business

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