Sytner Group - Graypaul Ferrari Edinburgh Reviews 

I arranged a time with the service department for the collection of my car but it was not available when I called. The person on duty told me he had not been advised that I was collecting my car. Found this very inconvenient as I had to wait some time before my car was ready.

Always a first class service with Greypaul Ferrari , only a MOT this time, but experienced the usual high standards of attention to detail, professionalism and friendliness i usually get every time I visit.

Faultless from start to finish.

I had a problem with the car which meant I couldn't make the original date of the service appointment. That was no problem to Graypaul - my service booking and courtesy car were held over until the following day.

An exemplary experience - as always.

Many thanks in particular to Terry, who was responding to emails whilst out of the dealership in an effort to help me

Good feedback with video and digital report on the service.
Losts points on not carrying out the only piece of work I asked them to do to the car resulting in me having to take the car in myself to rectify or have Gray Paul pick the car up and have it away for a day again.

Wonderful service
Terry from service could not do enough to help

Excellent customer service.

Very Friendly and great service. All staff are a credit to the dealership and to the brand of Ferrari

job done, good communication

Everything was well organised ,staff obliging and courteous,
courtesy car ready for me. Kept up to date on progress.
Picked up my own car at 5pm - all ok

Great friendly and personal service, as always.

My Maserati was in for its 20k mile service and I was blown away with the professional and courtesy experience. Previously, my cars were serviced by another Maserati dealership, and I had not realised what I was missing. My car will always be serviced here in the future, and I will also purchase my next vehicle here. Thank you, Greypaul.

Louise was outstanding friendly extremely helpful courteous and polite. She kept me update at all times nothing short of excellence. Megan on reception was again outstanding very helpful full of information. It’s easy to say you have an amazing team at Maserati and I hope we continue to deal with these ladies for a long time. My car was handed back beautiful and clean and the technician was very informative. Terry topman very knowledgeable about the brand. Please can you make sure Louise and Megan get my feedback. Good staff is easy to find excellent not do you easy but have exactly that.

Louise Burns coordinated the service perfectly - the dates, the pick up etc. No fuss, no hassle - really good all round.

Service advisor was very helpful. All work was carried out as described and kept up to date all along.

The staff (sales & service) are very helpful & friendly & a pleasure to deal with.

Personal Service and efficient staff

Terry and the whole team were excellent as expected

Had an unexpected issue when booking the car in for it's recent service but was very pleased with Graypaul's handling of the problem. A refreshing change from other dealerships.