Sytner Group - Graypaul Ferrari Edinburgh Reviews 

248
TrustScore 5 out of 5

4.9

Fort Kinnaird,Midlothian, EH15 3HR Edinburgh, GB


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Rated 5 out of 5 stars

The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more

Rated 5 out of 5 stars

Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more

Company replied

Rated 5 out of 5 stars

I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more

Company replied

Rated 5 out of 5 stars

Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom

  • 0131 629 0342

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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4.9

All reviews

(248)

12,084 reviews in the last 12 months

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Rated 5 out of 5 stars

I've just bought my frist Lamborgini…

I've just bought my frist Lamborgini from here and I must say that the experience was unreal from start to Finnish.
We dealt with Lewis and he was fantastic, very assertive and knowledgeable.
The communication was brilliant and nothing was a hassle for any of the team !
When collecting my car the team were excellent and gifted my young boy a Lego set ( Lamborgini of course ) along with other bits and bobs which I thought was lovely of them.
All the team were great and went above and beyond from stepping foot in the showroom to doing the reveal of the car !!
Fantastic experience .

April 30, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Barry, Congratulations on the purchase of your first Lamborghini and welcome to the family! We really appreciate your feedback and look forward to seeing you again very soon. Kind Regards Team Lamborghini Edinburgh

Rated 5 out of 5 stars

First Ferrari for me.

It was a pleasure dealing with Garypaul Ferrari Edinburgh dealership.
Thanks to Zachary Daines spoke on the Monday and car was delivered by the Friday… the car was exactly has described and also got a full tank of petrol. Can’t be bad compared to other dealerships.
Once again thank you guys.

Regards
RAV

April 4, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Phagura, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Faultless Experience

The whole process from booking my vehicle in for its service until its return was faultless. I was contacted a couple of days before the service to run through what needed done and a couple of days after to everything was done to my satisfaction. The confidence that instilled in me cannot be overestimated

February 21, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Taylor, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Confirming expectations!

I had received my yearly service telephone call from Georgia and we arranged for the vehicle to be picked up on a Monday. Neil arrived that morning with a text prior to arrival, Niel is a lovely guy and you know your car is in safe hands with him.
The service was carried out and video forwarded onto me by the technician to confirm the car was all in order. Georgia then called to confirm everything was in order and mot had also been carried out meaning we were all good to go in this years adventures. Niel managed to drop the vehicle off one day earlier which was my preferred day and the car was in perfect condition.
Many thanks Ferrari Edinburgh for once again giving the service you would expect.

February 13, 2025
Rated 5 out of 5 stars

Both the service manager girls were…

Both the service manager girls were excellent and provided a smooth, professional service.
Thanks
Peter Stirling

February 7, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Stirling Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Maserati service experience

All the staff we talked to were very friendly and attentive as always

They kept us informed with what was happening with our car and even with the inconvenience of the storm last Friday, made sure the car was ready to be collected as arranged on the Saturday.

The fact we make make an annual 290 mile round trip, proves how much we value your services and the staff are a large part of that.

Thank you very much, hope to see all next year if we still have the car.

January 25, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mike, Thank you for your 5 star review and comments. We look forward to seeing again soon. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

As usual the team at Lamborghini were…

As usual the team at Lamborghini were first class and couldn’t do more to help

Laura and Amanda in the service department do their company proud !!

January 22, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Nicolson, Thank you for your 5 star review and comments. We will ensure the team receive a copy as they will be delighted to read this! Kind Regards Team Specialist Edinburgh

Rated 5 out of 5 stars

The entire team at Graypaul- most…

The entire team at Graypaul- most especially Luke Gallagher- have been incredible. They have been helpful, understanding, efficient, and have absolutely gone above and beyond for me. I could not rate them more highly, or recommend them more strongly.

January 14, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Matt, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

10/10

Great job time after time!

January 8, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Chiara, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Superb service

One day all garages will treat their customers like Graypaul.

January 6, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Excellent service from Graypaul…

Excellent service from Graypaul Edinburgh as always.
Zac C is an excellent point of contact and knows and does his job excellently.

January 4, 2025
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Francis, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

The service was quick and no hassle

The service was quick and no hassle
Thanks.

December 17, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Kayes, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Maserati Edinburgh - sales (LUKE)

Maserati Edinburgh sold me a car that was actually better than advertised. Their sales approach was fair, honest and relaxed, but more importantly it was easy and straight forward.

They completely put my mind at ease with regards to a warranty and potential issues all of which made the buying exsperience stress free. (Audi - BMW and especially Mercedes need to take some advice off this garage)

The hand over was easy, everything was explained throughly and I enjoyed and felt comfortable knowing everything was done 100% by the book.

I was very happy with the entire deal and process. Maserati Edinburgh was a pleasure to do business with, Luke there has always come back to the emails I’ve sent him and answered all my questions with a great detail. He took care of absolutely everything for me.

Very Very happy overall and couldn’t fault anything at all.

December 5, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Evans, We are delighted to read your feedback and really appreciate the time you have taken to write this review. We will ensure the team receive a copy of your feedback as they will be delighted to read this. We hope you enjoy your stunning new car! Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Professional service with great…

Professional service with great technical product knowledge and advice, could not be happier.

November 29, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr McCullough, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

From arrival at the dealers to

From arrival at the dealership to leaving Paul talked me through the car and its features with great knowledge. I didn’t have a lot of time to spend and we noticed a couple of thing that were not just right and Paul was able to get it sorted. The only thing that wasn’t visible at the time was that the Wipers are worn and leaving two lines on the windscreen which is annoying. I’m sure all will be sorted as the dealership is very professional. Although quite a distance for me to travel I’m sure I will continue to do further business with Edinburgh

November 21, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Gregg, Thank you for your 5 star review and comments. Kind Regards Graypaul Edinburgh

Rated 5 out of 5 stars

Great friendly service

Great friendly service and first class with customer support and putting the customer first.

November 21, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Barrett, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

Rated 5 out of 5 stars

Extremely happy with customer service!

Extremely happy with customer service!
Very competent and thorough, and most helpful with appraising car care.

November 12, 2024
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Reply from Sytner Group - Graypaul Ferrari Edinburgh

Dear Mr Morgan, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh

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