The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more
Company replied
I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more
Company replied
Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom
- 0131 629 0342
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've just bought my frist Lamborgini…
I've just bought my frist Lamborgini from here and I must say that the experience was unreal from start to Finnish.
We dealt with Lewis and he was fantastic, very assertive and knowledgeable.
The communication was brilliant and nothing was a hassle for any of the team !
When collecting my car the team were excellent and gifted my young boy a Lego set ( Lamborgini of course ) along with other bits and bobs which I thought was lovely of them.
All the team were great and went above and beyond from stepping foot in the showroom to doing the reveal of the car !!
Fantastic experience .

Reply from Sytner Group - Graypaul Ferrari Edinburgh
First Ferrari for me.
It was a pleasure dealing with Garypaul Ferrari Edinburgh dealership.
Thanks to Zachary Daines spoke on the Monday and car was delivered by the Friday… the car was exactly has described and also got a full tank of petrol. Can’t be bad compared to other dealerships.
Once again thank you guys.
Regards
RAV

Reply from Sytner Group - Graypaul Ferrari Edinburgh
As always a great 5 star service !!

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Faultless Experience
The whole process from booking my vehicle in for its service until its return was faultless. I was contacted a couple of days before the service to run through what needed done and a couple of days after to everything was done to my satisfaction. The confidence that instilled in me cannot be overestimated

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Confirming expectations!
I had received my yearly service telephone call from Georgia and we arranged for the vehicle to be picked up on a Monday. Neil arrived that morning with a text prior to arrival, Niel is a lovely guy and you know your car is in safe hands with him.
The service was carried out and video forwarded onto me by the technician to confirm the car was all in order. Georgia then called to confirm everything was in order and mot had also been carried out meaning we were all good to go in this years adventures. Niel managed to drop the vehicle off one day earlier which was my preferred day and the car was in perfect condition.
Many thanks Ferrari Edinburgh for once again giving the service you would expect.
Both the service manager girls were…
Both the service manager girls were excellent and provided a smooth, professional service.
Thanks
Peter Stirling

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Maserati service experience
All the staff we talked to were very friendly and attentive as always
They kept us informed with what was happening with our car and even with the inconvenience of the storm last Friday, made sure the car was ready to be collected as arranged on the Saturday.
The fact we make make an annual 290 mile round trip, proves how much we value your services and the staff are a large part of that.
Thank you very much, hope to see all next year if we still have the car.

Reply from Sytner Group - Graypaul Ferrari Edinburgh
As usual the team at Lamborghini were…
As usual the team at Lamborghini were first class and couldn’t do more to help
Laura and Amanda in the service department do their company proud !!

Reply from Sytner Group - Graypaul Ferrari Edinburgh
The entire team at Graypaul- most…
The entire team at Graypaul- most especially Luke Gallagher- have been incredible. They have been helpful, understanding, efficient, and have absolutely gone above and beyond for me. I could not rate them more highly, or recommend them more strongly.

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Excellent service from Graypaul…
Excellent service from Graypaul Edinburgh as always.
Zac C is an excellent point of contact and knows and does his job excellently.

Reply from Sytner Group - Graypaul Ferrari Edinburgh

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Maserati Edinburgh - sales (LUKE)
Maserati Edinburgh sold me a car that was actually better than advertised. Their sales approach was fair, honest and relaxed, but more importantly it was easy and straight forward.
They completely put my mind at ease with regards to a warranty and potential issues all of which made the buying exsperience stress free. (Audi - BMW and especially Mercedes need to take some advice off this garage)
The hand over was easy, everything was explained throughly and I enjoyed and felt comfortable knowing everything was done 100% by the book.
I was very happy with the entire deal and process. Maserati Edinburgh was a pleasure to do business with, Luke there has always come back to the emails I’ve sent him and answered all my questions with a great detail. He took care of absolutely everything for me.
Very Very happy overall and couldn’t fault anything at all.

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Professional service with great…
Professional service with great technical product knowledge and advice, could not be happier.

Reply from Sytner Group - Graypaul Ferrari Edinburgh
From arrival at the dealers to
From arrival at the dealership to leaving Paul talked me through the car and its features with great knowledge. I didn’t have a lot of time to spend and we noticed a couple of thing that were not just right and Paul was able to get it sorted. The only thing that wasn’t visible at the time was that the Wipers are worn and leaving two lines on the windscreen which is annoying. I’m sure all will be sorted as the dealership is very professional. Although quite a distance for me to travel I’m sure I will continue to do further business with Edinburgh

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Everything good and everything was fine and…
Everything and everything was fine and all went as planned

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Great friendly service
Great friendly service and first class with customer support and putting the customer first.

Reply from Sytner Group - Graypaul Ferrari Edinburgh
Extremely happy with customer service!
Extremely happy with customer service!
Very competent and thorough, and most helpful with appraising car care.

Reply from Sytner Group - Graypaul Ferrari Edinburgh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







