Having spent 6 weeks (!) unsuccessfully trying to get some security wheel studs direct from Maserati, I phoned Nottingham and James sorted me out straight away: They arrived in the post the very next... See more
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I changed my mind over a weekend after having experienced high pressure sales techniques to get me to sign when they knew we needed to hurry home. I was extremely apologetic but despite being willin... See more
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Well done to Sytner Nottingham. Its the people that make the experience and not the cars per se. Georgia, Gareth, Ellie, (Elle), Lee and David were all instrumental in making a soul very happy. When b... See more
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Georgia was excellent. She was engaged, communicative, non-judgemental and well informed. In experiences with other premium clear dealerships, they have on occasion been overly aloof and self-importan... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Ln, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8036
4.7
Excellent
48 reviews
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Fantastic customer experience
Fantastic customer experience, looked after like a five star hotel.
July 17, 2025
Reply from Sytner Group - Graypaul Maserati Nottingham
Good Morning Carl, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson, Head of Business.
Great customer service and up to date…
Great customer service and up to date information at all times
April 8, 2024
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Heidi, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
A Fantastic Team
A really fantastic friendly first class team, what more is there to say :-)
January 7, 2024
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Mr Field, Thank you for your 6 star review and comments. Kind Regards Team Graypaul Nottingham
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear MV Thank you for your 5 star review and comments. Kind Regards Team Graypaul Maserati Nottingham.
Maserati Levante Trofeo - Very Happy Customer
Georgia Snowden at Graypaul Maserati Nottingham was amazing and excelled in customer service. From the initial call to the brilliant video footage and detailed description of the car to the seamless handover Georgia was absolutely first rate. Very proud of my new Levante Trofeo and extremely pleased with the high level of professional care and customer experience, especially as the transaction was conducted over long distance.
August 30, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Mr Craig, Thank you for your 5 star review and comments, Georgia will be delighted to read this. We hope you enjoy your new Maserati and look forward to welcoming you back again soon. Kind Regards Graypaul Nottingham
Reply from Sytner Group - Graypaul Maserati Nottingham
Good morning Suzanne. Thank you for taking the time to leave such a lovely review - we really appreciate it. Kind regards, Lara Hanrahan Head of Customer Experience
Always a pleasure to visit Graypaul…
Always a pleasure to visit Graypaul Maserati in Nottingham.
July 6, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Carl, thank you for your review. It is always a pleasure to see you as well and we look for ward to seeing you soon.
Georgia was excellent
Georgia was excellent. She was engaged, communicative, non-judgemental and well informed. In experiences with other premium clear dealerships, they have on occasion been overly aloof and self-important and consequently lost a sale of a high-end car. Porsche (twice) and Range Rover (twice) have both failed on this front. Georgia was the opposite and consequently secured the sale of a beautiful Maserati. She was a pleasure to deal with.
June 6, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Duncan, thank you for your kind words and it was a delight to read how well Georgia had looked after you. I hope you are enjoying your new Maserati. Thank you once again.
Great parts / product support
Having spent 6 weeks (!) unsuccessfully trying to get some security wheel studs direct from Maserati, I phoned Nottingham and James sorted me out straight away: They arrived in the post the very next day! They even didn't charge for postage! I've also previously called them for guidance on my Ghibli on a couple of occasions and they've always provided excellent advice - even though I didn't buy the car from them. When a company does the small stuff well, it's always a good sign!
May 19, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Nottingham
Hi Philip, just a short note to say thank you for the five star review, it's really great to learn that James was able to assist you with the wheel studs and that the team have been on hand to advise you with your Ghibli when needed. Thanks again, Kind regards, Anna Ratcliffe, Marketing Manager.
Very good experience with Graypaul…
Very good experience with Graypaul Nottingham - good communication and attitude “to get things done”. Would be very confident using them again, and recommending to others to use.
May 5, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Good afternoon Karen, just a short note to say thank you for taking the time to share your thoughts regarding your experience here. I'm really pleased to learn that we have delivered a five star service and that you'd recommend our dealership to others. Thanks again and we look forward to seeing you again in the future. Kind regards, Anna Ratcliffe, Marketing Manager
Great service
April 12, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Good afternoon Martin Thank you for taking the time to leave a five star review regarding your recent experience with Graypaul Nottingham. I'm delighted to learn that we have delivered a five star experience and I will be sure to share this with all of the team here. Thank you once again and have a great week. Kind regards, Anna Ratcliffe, Marketing Manager.
Mind over matter
Well done to Sytner Nottingham. Its the people that make the experience and not the cars per se. Georgia, Gareth, Ellie, (Elle), Lee and David were all instrumental in making a soul very happy. When business gets personal; now that is success! 🔱
April 6, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Good afternoon Zedd, just a short note to say thank you for taking the time to provide such wonderful feedback regarding the purchase experience of your Ghibli here at Graypaul Nottingham. It's fantastic to read that so many members of the team were instrumental in delivering the five star experience. We look forward to welcoming you in the future and I wish you many miles of happy motoring in your Maserati. Kind regards, Anna Ratcliffe, Marketing Manager.
Beware... although Initially a great service when buying…
Initially a great service when buying at Maserati Nottingham, purchased a Levante from there, but be warned, as it is apparent according to the Management team, the Levante is the fastest depreciating car there is. After 16 months of ownership I was looking to change, and had a value in November 2022 of £38k but as it needed 2 tyres and a major service could only offer me £36k, 10 weeks later, less than a 1000 miles more, I took the car to Maserati had the major service, New tyres all round and apparently after doing what they said it needed now only worth £32k??? As based on their current sales portfolio they have for sale, they work on a £8 to £10k margin. Offered Less than the online, webuy, motorway companies. Even though used car prices are high, remaining high. I also mentioned the expensive paint protection applied when I bought it to ensure a higher than normal value when we decided to sell... turns out not worth it, so if you buy one, please save your money and avoid the sales speak re this gimmick, it makes NO difference Lovely cars, but if you buy one keep it a long long time
March 1, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Nottingham
Good morning Tim, I am very sorry to read your review and learn of your disappointment, a member of the team will reach out to today to discuss your comments and try to resolve this with you. Kind regards, Anna Ratcliffe, Marketing Manager.
I changed my mind over a weekend after…
I changed my mind over a weekend after having experienced high pressure sales techniques to get me to sign when they knew we needed to hurry home. I was extremely apologetic but despite being willing to negotiate to lose some deposit i was told i would have to forego the complete £3000 holding deposit. I therefore had to take the car. Utterly horrible experience.
Then when we got the car home the rear number plate fell off.....
February 13, 2023
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Mr Elliot, Thank you for taking the time to share your thoughts regarding your experience with Graypaul Maserati Nottingham. We are of course extremely disappointed to read your comments and I understand that senior management have been in touch today to discuss this in greater detail with you. Here at Graypaul Nottingham we take pride in delivering a first class service at all times, we are therefore so sorry to learn that you do not feel we have met our usual five star standards. Thank you once again for your feedback. Kind regards, Anna Ratcliffe, Marketing Manager.
Very professional throughout
December 23, 2022
Reply from Sytner Group - Graypaul Maserati Nottingham
Thank you for your 5 star review and comments. Kind Regards Team Nottingham
Great service and great knowledge
December 1, 2022
Reply from Sytner Group - Graypaul Maserati Nottingham
Thank you for your 5 star review and comments. Kind Regards Graypaul Nottingham
Great Experience
The whole experience, from initial call to collection of the car was great. James and Gareth were friendly and helpful at every stage, with any queries promptly dealt with. It was a pleasure dealing with Nottingham Maserati.
August 27, 2022
Reply from Sytner Group - Graypaul Maserati Nottingham
Dear Mr Allen Thank you for your 5 star review and comments. Kind Regards Team Nottingham
very helpful staff always polite know…
very helpful staff always polite know what they are talking about and do not try any hard sell tactics
June 27, 2022
Reply from Sytner Group - Graypaul Maserati Nottingham
Good afternoon Mike, just a short note to say thank you for sharing your thoughts regarding your experiences with Graypaul Nottingham. It's great to read that our team are always helpful and polite and I will be sure to share your comments. Thank you once again. Anna Ratcliffe, Marketing Manager.
Excellent customer care and service
Excellent customer care and service, keeps us coming back to Mini. Thank you Matthew
December 30, 2021
Reply from Sytner Group - Graypaul Maserati Nottingham
Thank you for your 5 star review. Kind Regards Team Graypaul Nottingham
2nd time visiting and purchasing from…
2nd time visiting and purchasing from Nottingham ...travelling from Sheffield
Grat service from friendly knowlegable staff ....i would have no hesitation recommending sytner nottingham
November 13, 2021
Reply from Sytner Group - Graypaul Maserati Nottingham
Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Nick Jessop Head of Business
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