I was told the courtesy car was not available even although I had booked it. My car now moves forward immediately from a stop position at junctions and traffic lights. Also when stopped on a slope,... See more
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Heather, the sales manager, was truly supportive and professional as she guided me through the best options for my current car contract and a new Audi A3. Her assistance made our decision much smoothe... See more
Company replied
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... See more
Company replied
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Trident Business Park, HD2 1UA, Leeds Road, United Kingdom
- 01484 350000
4.5
Excellent
492 reviews
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A few problems
I was told the courtesy car was not available even although I had booked it.
My car now moves forward immediately from a stop position at junctions and traffic lights.
Also when stopped on a slope, and key taken out, the car now moves forward or backwards a few iinches. I hope these will be rectified at my next visit when my media system, which has been showing initialising, will be updated
September 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Heather, Sales Manager at Huddersfield Audi
Heather, the sales manager, was truly supportive and professional as she guided me through the best options for my current car contract and a new Audi A3. Her assistance made our decision much smoother, and I wholeheartedly recommend Heather if you're considering buying a new car or continuing your journey with Huddersfield Audi.
September 11, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you so much for your kind words and wonderful recommendation. We are delighted to hear that Heather provided such supportive and professional assistance throughout your car contract and new Audi A3 purchase. It’s always our aim to make the experience as smooth and enjoyable as possible. Your feedback is truly appreciated, and we’re thrilled you had such a positive journey with Huddersfield Audi. We wish you many happy miles in your new vehicle!
Good service
Good service, regular updates on the repairs and friendly staff. Would definitely use again.
September 9, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you very much for your kind words, Dawid. We’re delighted to hear that you appreciated our service, the regular updates throughout your repair, and the friendly nature of our team. It’s always our aim to provide a reassuring and straightforward experience for all our customers. Knowing that you would choose to use Huddersfield Audi again means a great deal to us. We look forward to welcoming you back whenever you need our assistance. Thanks once again for your lovely review.
I booked my S3 in for its 3rd service &…
I booked my S3 in for its 3rd service & 1st MOT 2 weeks before its 3 year manufactures warranty ran out. I specifically asked in writing for the car to be properly test driven as there was a droning noise coming from the rear.
When we picked the car up I was told everything was OK & the car had passed its safety check. I asked if it had been test driven & was repeatedly told the car was fine.
So we went on holiday & the droning was still there! When we came back from holiday they couldn't get me back in to look at the car with a courtesy car for a month! When we did eventually get the car back I insisted a technician come out with me for a test drive. Within half a mile he told me a rear wheel bearing was failing & needed replacing. As the car was now out of warranty this was chargeable!!
So Huddersfield Audi either didn't do as I asked when it was in for its service & let me run around in a potentially dangerous car or they did know, but didn't want the cost of putting it right under the warranty!! Either way it's shocking service when you have spent £40k on a car with them. Take your Audi to an Independent garage, I will next time.
June 8, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Mr Tilford, we are genuinely sorry to hear about your experience and understand your frustration. It is always our aim to provide thorough and transparent service, especially when safety concerns arise. We apologise if you felt your concerns were not fully addressed during your visit. Your feedback is important to us, and we regret any inconvenience caused. Thank you for sharing your thoughts, as it helps us reflect on how we can improve our customer experience.
Your tel services for customers trying…
Your tel services for customers trying to
Ring in, is not good for customer relations.
August 18, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Narinder, Thank you for sharing your feedback. We apologise for any frustration caused by the telephone services you experienced when trying to contact us. We understand how important clear and efficient communication is in building positive customer relations. Your comments are valuable and help us recognise areas where we may fall short. Please be assured that your feedback is taken seriously, and we appreciate you bringing this matter to our attention. Kind regards, Huddersfield Audi Team
Spot on can’t complain at anything done…
Spot on can’t complain at anything done everything professional and been a great service
August 21, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you very much for your kind words, Dean. We’re delighted to hear that you found our service professional and that everything was spot on for you. It’s always great to know that our efforts have been appreciated and that we could provide a great experience. Should you need any assistance in the future, we’ll be here to help. Your support means a lot to us, and we look forward to welcoming you back to Huddersfield Audi again soon.
Courtesy car
Yes, very helpful but with an unforeseen but avoidable hiccup.
August 14, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Chris, thank you for your kind words and for recognising the helpfulness of our team. We sincerely apologise for the unforeseen hiccup you experienced and appreciate your understanding that it was avoidable. Our aim is always to provide a smooth and satisfying experience for all our customers, so your feedback is invaluable. We hope to have the opportunity to welcome you back in the future and deliver the exceptional service you expect from Huddersfield Audi.
Terrific customer service and work…
Terrific customer service and work carried out efficiently.
August 5, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Martin, Thank you ever so much for your wonderful review. We are thrilled to hear that you found our customer service terrific and that the work was carried out efficiently. It is always our aim to provide a seamless and pleasant experience for all our customers. Your kind words mean a great deal to the entire team here at Huddersfield Audi. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Huddersfield Audi Team
Excellent service from Tom at…
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please.
No pressure and excellent service from start to end
July 31, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Joanne, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Tom provided you with excellent service throughout your experience, from the test drive to receiving your new Audi ahead of schedule. It’s great to know that you felt no pressure and were thoroughly pleased with everything. Your kind words truly mean a lot to us, and we hope you continue enjoying your new Audi for many miles to come. Best wishes, Huddersfield Audi Team
Terrible experience at Huddersfield…
Terrible experience at Huddersfield Audi. my car showed a fault like and was diagnosed as the driver select mechanism in the gearbox was faulty. They allegedly repaired this to the time of £900! upon driving the car away there was a huge cluncking and rattle noise retuned to Audi who said nothing wrong it’s “backlash”. Never heard of this and my car is sounding worse than when I dropped it off with them. Not happy I do not believe they have fixed the original fault properly and if they have they have produced another fault. Stay clear of this dealership not up to Audi standards. official complaint lodged with Audi uk.
August 3, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
We are sorry to hear about your dissatisfaction with the recent service at Huddersfield Audi. We appreciate your feedback and understand your concerns regarding the driver select mechanism and the subsequent noise you experienced. Audi strives to maintain the highest standards, and we regret that your experience did not reflect this. Thank you for bringing this matter to our attention, and we hope your concerns are resolved satisfactorily.
Well looked after by Jemma walker and…
Well looked after by Jemma walker and they reached the right agreement thankyou
July 31, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear James. Thank you very much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that Jemma Walker was able to assist you effectively and that the agreement reached was to your satisfaction. It’s always our aim to provide excellent care and service to all our customers. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future. Kind regards, Huddersfield Audi Team
Great service throughout
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and checked regularly to ensure our comfort. We would highly recommend the service.
July 28, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Beverley - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt fully informed throughout the service and MOT, and that you were comfortable while waiting with us. It’s wonderful to know our team looked after you well and provided ample refreshments. Your recommendation means a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Huddersfield Audi Team
Amazing service
Although we didn't buy from this dealership, we came for a health check on a car we'd bought from another Audi dealer
Chloe Wainwright was absolutely amazing in the way she treated myself and my wife and we couldn't thank her enough, she is a credit to Hudddrsfield Audi
July 8, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you very much for your kind words, David. We are delighted to hear that Chloe provided such a positive experience during your visit, even though you hadn’t purchased from us. It’s always our aim to offer the highest standard of service to all customers, and it’s wonderful to know Chloe made you and your wife feel valued. Your feedback is truly appreciated and serves as a great encouragement to the whole team here at Huddersfield Audi. We hope to welcome you again in the future.
I've just brought a car from here and I…
I've just brought a car from here and I couldn't have asked for a better service. I was seen to by Bradley and he was nothing but helpful and patient with me (even when I was making his life a lot harder than it needed to be). He made the whole experience as easy as possible and really was a stand up guy. Thank you very much.
July 14, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Mia, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Bradley provided such helpful and patient service throughout your car purchase. It’s wonderful to know he made the process straightforward and enjoyable for you. Your feedback truly means a lot to us, and we’re thrilled you’re happy with your new car. Wishing you many happy miles ahead! Best wishes, The Huddersfield Audi Team
Great and helpful staff
June 30, 2026
Unprompted review
Excellent service.
June 26, 2026
Unprompted review
Chloe was very helpful with sorting out…
Chloe was very helpful with sorting out my Mmi issues and kept me updated throughout.
June 26, 2026
Unprompted review
Bought online - delivered to the door.
My wife and I recently purchased an Approved Used Audi A6 e-tron Avant from Huddersfield Audi, and the entire experience was excellent from start to finish.
Our sales representative, Jonathan, was an absolute pleasure to deal with. As we live in Scotland, the whole transaction was completed remotely, but Jonathan made the process incredibly straightforward and stress-free. He was friendly, professional, responsive, and kept us informed throughout every stage of the purchase.
The car was delivered to us exactly as described and presented in fantastic condition. Buying a car without visiting the dealership in person can feel daunting, but Jonathan’s honesty, communication, and attention to detail gave us complete confidence throughout.
We’re absolutely delighted with both the car and the service we received. A big thank you to Jonathan and the team at Huddersfield Audi for making the experience so smooth and enjoyable. We would happily recommend them to anyone considering an Approved Used Audi purchase.
June 25, 2026
Unprompted review
Bad customer service
If I could give zero stars I would.
The level of professionalism and customer service is altroses.
Never have we been treated so badly by a car dealership.
I would recommend anyone contemplating buying an Audi or after sales use another dealership.
You will save yourself a lot of headache.
June 25, 2026
Unprompted review
The customer service and handover
The customer service and handover we received from Sophia was excellent , as was Bradley when we first visited store. They both represented the store very well. The only negative point would be the overly complicated paperwork. The numbers provided were not easy to follow once you left the showroom. We understand that things have to be shown in a certain way for the store, but a more customer friendly versions would be helpful for the customer.
June 22, 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Mrs Carter, thank you for your kind words regarding Sophia and Bradley’s service; we are delighted they represented the store well. We appreciate your honest feedback about the paperwork and understand how it may seem complicated once away from the showroom. Your comments are valuable, and we are grateful you took the time to share your experience. Should you have any further questions or require assistance, please do not hesitate to get in touch. Kind regards, Huddersfield Audi.
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