I booked my S3 in for its 3rd service & 1st MOT 2 weeks before its 3 year manufactures warranty ran out. I specifically asked in writing for the car to be properly test driven as there was a dronin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... See more
Company replied
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... See more
Company replied
Although we didn't buy from this dealership, we came for a health check on a car we'd bought from another Audi dealer Chloe Wainwright was absolutely amazing in the way she treated myself and my w... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Trident Business Park, HD2 1UA, Leeds Road, United Kingdom
- 01484 350000
4.5
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service from start to finish
Brilliant service from start to finish. They made the whole process super easy and I felt comfortable throughout. Special thanks to Harpal who assisted me from my first viewing of the car, to a test drive , to handing over my brand new car. I’m very happy with my new Audi.
October 2, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing review, Laura. We are delighted to hear that you had a brilliant experience with us at Huddersfield Audi. Our team takes great pride in providing exceptional service and making the car buying process easy and comfortable for our customers. We will be sure to pass on your special thanks to Harpal for his assistance throughout your journey with us. We are thrilled that you are happy with your new Audi and we look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
Great experience
I dealt with Robbie at Audi and he really looked after me. He was very quick and efficient in getting the car sorted for us. He even arranged delivery to us and followed up after to make sure we were happy.
The car came as described and overall our experience with Audi Huddersfield was amazing! Thanks guys
September 25, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing review, Mr Mohammed Amin. We are delighted to hear that Robbie provided you with exceptional service at Audi Huddersfield. Our team takes pride in being efficient and ensuring our customers are satisfied. We are pleased that the car met your expectations and that you had an amazing experience with us. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Audi Huddersfield.
Huddersfield Audi have again been…
Huddersfield Audi have again been excellent in looking after there customers including myself again.
September 18, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, David Brierley. We are delighted to hear that Huddersfield Audi has once again provided excellent service to our valued customers, including yourself. Our team takes great pride in ensuring that our customers receive top-notch care and attention. We are committed to upholding the highest standards of customer service and we are honoured to have your continued support. Thank you for choosing Huddersfield Audi. We look forward to serving you again in the future.
On arrival I asked for the tyres to be…
On arrival I asked for the tyres to be checked due to the TPS light coming on, and the front tyres being close to wear marker, on collection when I asked about the tyre check, I was told they hadn’t been looked at, now I have to book in somewhere else to get these seen to.
Not great service.
September 18, 2025
Reply from Sytner Group - Huddersfield Audi
Dear Mr. Williams, Thank you for taking the time to leave a review for Huddersfield Audi. We are sorry to hear about your recent experience with our service. We would like to apologise for the inconvenience caused by the TPS light and the front tyres not being checked during your visit. We understand the importance of proper maintenance and we regret that we were not able to provide you with the service you expected. We would like to invite you to contact our Head of Business, Nigel Conroy, at nigelconroy@sytner.co.uk, to discuss this matter further. We value your feedback and we are committed to improving our services to ensure that our customers receive the best experience possible. Thank you for bringing this to our attention and we hope to have the opportunity to make it up to you in the future. Sincerely, Huddersfield Audi Team
Have used Huddersfield Audi for my cars…
Have used Huddersfield Audi for my cars mot for the past 4 years and the team are always polite and courteous and keep me up to date on any work the car requires, before always returning the vehicle back with the complimentary wash and vac.
September 13, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your kind words, Paul. We are delighted to hear that you have been a loyal customer for the past 4 years and have consistently received excellent service from our team at Huddersfield Audi. We take pride in keeping our customers informed about any necessary work on their vehicles and ensuring they are returned to you in top condition, with our complimentary wash and vac. We appreciate your support and look forward to continuing to provide you with exceptional service in the future.
Reply from Sytner Group - Huddersfield Audi
Thank you for your kind words, Kathryn. We are delighted to hear that you had a great experience at Huddersfield Audi. Our team takes great pride in providing exceptional service to our customers, and it is always rewarding to receive positive feedback. We strive to maintain high standards and ensure that every customer is satisfied with their visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
Good choice of quality vehicles
Good choice of quality vehicles. Knowledgeable salesman and delivered what they said they would.
September 9, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your positive review, Mark. We are delighted to hear that you had a good experience at Huddersfield Audi. Our team takes pride in offering a wide selection of high-quality vehicles and providing knowledgeable service. We are committed to delivering on our promises and ensuring customer satisfaction. We appreciate your recognition of our efforts and look forward to serving you again in the future. Thank you for choosing Huddersfield Audi.
From start to finish the whole…
From start to finish the whole experience was excellent. The staff were very attentive and courteous. A shout out for Gemma who remembered us from a previous purchase and took time to speak with us.
September 9, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, Steve! We are delighted to hear that your experience at Huddersfield Audi was excellent from start to finish. Our team takes great pride in providing attentive and courteous service to all of our customers. We are especially pleased that Gemma made a lasting impression on you and took the time to speak with you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
confident that you are dealing with experienced people.
You can rely on excellent service, communication and be confident that you are getting first class experience .
September 9, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, Lorraine! We are delighted to hear that you had an excellent experience at Huddersfield Audi. Our team takes great pride in providing top-notch service and clear communication to our valued customers. It is our goal to ensure that you feel confident and satisfied with your experience at our dealership. We appreciate your trust in us and look forward to continuing to provide you with a first-class experience. Thank you for choosing Huddersfield Audi.
Very professional friendly service from…
Very professional friendly service from the team in Huddersfield
September 9, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for taking the time to leave us a 5-star review, Richard. We are delighted to hear that you had a professional and friendly experience with our team at Huddersfield Audi. Our goal is to provide top-notch service to all of our customers, and we are glad to hear that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Huddersfield Audi.
Annual service
Took our car for a service and received the usual excellent high standard of customer service at Huddersfield Audi. Would not go anywhere else even though we live 80 miles away now
September 9, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing review, Glen. We are delighted to hear that you continue to receive excellent customer service at Huddersfield Audi. It is an honour to have your loyalty, even though you now live 80 miles away. We are committed to providing top-notch service to all our customers, no matter the distance. Thank you for choosing us for your car service needs. We look forward to welcoming you back in the future.
Excellent trouble free service…
Excellent trouble free service delivered by efficient courteous staff.
August 30, 2025
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, Pearl. We are delighted to hear that you had an excellent experience at Huddersfield Audi. Our team takes great pride in delivering efficient and courteous service to our valued customers. We are pleased to know that your visit was trouble-free and that our staff met your expectations. We appreciate your support and look forward to welcoming you back for all your future automotive needs. Thank you for choosing Huddersfield Audi.
Poor customer service
Very disappointed with the service at Huddersfield Audi. I booked my Audi A6 in to diagnose a whistling noise on cold starts — an issue I even provided a video recording of. Despite this, they were unwilling to investigate further because the noise wasn’t present at the time of the appointment. I was told the only option was to leave the car with them for several days without a courtesy car, which is simply not practical.
I took a day off work specifically to get this checked under warranty, yet no real help was provided. I asked to speak with the manager, Elliot, but was told he was too busy to spare even a few minutes. The lack of professionalism and flexibility was very disappointing. I’ve now had to take my car elsewhere. Based on this experience, I wouldn’t recommend Huddersfield Audi.
July 28, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Jamil Ahmad, We are sorry to hear about your disappointing experience at Huddersfield Audi. We apologise for any inconvenience caused during your visit. Our team strives to provide exceptional service to all our customers and we regret that we were unable to meet your expectations. We understand your frustration with the whistling noise on your Audi A6 and we regret that we were unable to investigate further during your appointment. We would like to assure you that our technicians are trained to diagnose and resolve any issues with precision and efficiency. However, we do require the vehicle to exhibit the issue during the appointment to accurately diagnose and fix the problem. We are sorry that our manager, Elliot, was unable to speak with you during your visit. We would like to invite you to contact our Service Manager, Elliot Atkinson, at elliotatkinson@sytner.co.uk. We value your feedback and would appreciate the opportunity to address your concerns and regain your trust. Thank you for bringing this matter to our attention. We hope to have the chance to make it right and restore your confidence in our dealership. Sincerely, Huddersfield Audi Team
Approved used warranty missing?
Initial sales process was fine, although the vehicle was a bit rushed at the preparation stage but they did compensate (financially) for those items.
Trouble came later when I needed to rely upon the 2 year approved used warranty - it was not valid and or on the vehicle.
It wasn't a case of disputing what was covered by the warranty just that the nationwide 2 year warranty was not in place on the vehicle and I had a £3k repair bill with no safety net covering any of the costs.
A bit of 'trades description' here and I am fighting to get the issue recognised by the dealership or Audi UK - both have walked away signposting my to the Motor Ombudsman - who are a industry quango (funded by the members who par-take in it!) so unlikely to get any joy there.
In summary the vehicle was sold with a two year warranty, I needed it at month 18 and it was not valid/applied to my vehicle (basically did not exist).
May 16, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you for bringing this to our attention, N Baldwin. We are sorry to hear about your experience with our dealership and the issues you faced with the warranty. We understand the importance of having a valid warranty for peace of mind and we apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Nigel Conroy, at nigelconroy@sytner.co.uk to discuss this matter further. We value your feedback and hope to resolve this matter to your satisfaction. Thank you.
Took my Audi E-Tron to Huddersfield for…
Took my Audi E-Tron to Huddersfield for a MOT and a software recall. Staff were really friendly but was unimpressed with having to wait over four hours when I specifically asked for a ‘waiting appointment’. I called the dealership on the Friday before my appointment to try and work out times but never received a call back. I was also disappointed that I had to ask staff for updates throughout my wait.
June 16, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Harry Binns, Thank you for taking the time to leave a review for Huddersfield Audi. We are glad to hear that our staff were friendly during your recent visit for your Audi E-Tron's MOT and software recall. However, we are sorry to hear that you had to wait for over four hours despite requesting a 'waiting appointment'. We apologise for any inconvenience this may have caused you. We would like to invite you to contact our Head of Business, Nigel Conroy, at nigelconroy@sytner.co.uk, to discuss your experience further. We value your feedback and hope to have the opportunity to improve your experience in the future. Sincerely, Huddersfield Audi Team
Disgraceful service
I travelled over 1.5 hours to view an £86,000 Audi RS7 at Huddersfield Audi, expecting a premium experience. Instead, the car was filthy, covered in dust, with visible scuffs and dog hair/saliva throughout the interior—completely unacceptable for a high-value vehicle.
Staff were unprofessional and dismissive. Robbie Blake attempted to rub damage off with his thumb and spit, and when I raised concerns, he accused me of being confrontational and walked away. There was no apology, no hospitality, and no effort to resolve the situation.
When I asked about a test drive, Mike Greenwood,the sales manager seemed more focused on the price than the customer experience, giving the impression that I wasn't a serious buyer—even though I came prepared to purchase outright.
This experience was embarrassing, disappointing, and far below the standards expected from the Audi brand.
I was compensated £100 for my travel cost and inconvenience but this does not make the experience acceptable
The vehicle in question is still for sale with Audi Huddersfield MK73 CDX , I strongly recommend not buying this vehicle as it has not been treated as the type of car it is
May 19, 2025
Unprompted review
Excellent professional and friendly…
Excellent professional and friendly service provided, by Heather (Carrington). Worth travelling from Cheshire for, especially when an Audi dealership is 2 miles from our door!
From reception when you call to leaving with our new car, everyone we met was very friendly and attentive.
Cannot speak highly enough of Heather, whose customer service and lovely approachable manner are second to one. Thanks Oliver (Moss) - finance. Thoroughly explained financial aspects, and was once again professional yet very friendly.
5 star all the way!
March 24, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, C DM! We are delighted to hear that you had an excellent experience at Huddersfield Audi, and that our team, especially Heather and Oliver, provided you with professional and friendly service. We are proud to have customers like you who are willing to travel from Cheshire for our dealership. We appreciate your kind words and will continue to strive for excellence in all aspects of our service. Thank you for choosing Huddersfield Audi.
David social visit.
As always a smiling face and fantastic customer care from saria on reception.
March 20, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you for taking the time to leave us a 5-star review, David. We are delighted to hear that you had a positive experience at Huddersfield Audi. Our team takes great pride in providing exceptional customer care, and we are glad that Saria's smiling face and attentive service left a lasting impression on you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
Good service
Great experience overall, particularly amazing customer service from Ateeq, explained the process well and was extremely helpful and professional.
March 19, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you for your kind words, Humaira. We are delighted to hear that you had a great experience at Huddersfield Audi. Our team takes pride in providing exceptional customer service, and we are glad that Ateeq was able to assist you with your car buying process. We appreciate your recognition of his professionalism and helpfulness. We strive to maintain high standards and it is an honour to receive such positive feedback. Thank you for choosing Huddersfield Audi. We look forward to serving you again in the future.
30 day exchange plan
We purchased a car from here around 6 weeks ago and the sale person Heather Carrington was amazing she did everything to help us . We had just one small problem that wasn’t the garage fault just the manager for been a little unfair . We purchased the car on the 30 day exchange plan if you return the car for any reason in the 30 days or less there will exchange the car for one more has long has it’s the same price or more. So we had the car two days we had a problem so we told the garage we want to exchange the car for a different car there said fine I told them there is a car you have it’s £5000 more but we are prepared to pay the extra . So there came back to me after a few hours and said you can’t have that car . I said why not there said where losing money on the car there is a black car there said I said no I want the white car.anyway I was stupid because I offered them even more money £500 pound more it was the only way there was going to let me have the car. So I got the white car which I was pleased but after a few weeks I looked at this 30 day exchange plan it doesn’t say anything about paying more for the car than what it’s advertised for . Don’t get me wrong I offered them the extra I felt I had no choice . I have spoke the customer service and the manager but there is nothing there can do . But garage was very nice and I would buy from them again and Heather was wonderful maybe next time I should be more careful and there did exchange the car which was good of them . Maybe the manger should of been a bit more fair ?.
But like I said I don’t hold the garage responsible I will watch what I am doing next time .
January 22, 2025
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Paul Mason, Thank you for taking the time to leave a review for Huddersfield Audi. We are glad to hear that you had a positive experience with our salesperson, Heather Carrington. However, we are sorry to hear about the issue you faced with our manager during the exchange process. We understand your frustration and we apologise for any inconvenience caused. We will make sure to review our 30-day exchange policy to ensure that it is clear and fair for all our customers. We appreciate your feedback and we hope to have the opportunity to serve you again in the future. Thank you for choosing Huddersfield Audi. Best regards, [Your Name] Huddersfield Audi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.