Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... See more
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Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently through... See more
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... See more
Simple and transparent. Miles really went the extra mile to get everything turned around quickly, which I really appreciated. Strangely enough, I even ended up with a Miles (MLZ) number plate. Over... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.4
Excellent
707 reviews
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Excellent customer relations
Bridget dealt with everything, polite, friendly, overall excellent customer service from start to finish.
April 8, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Donna Louise, thank you ever so much for your kind words. We are delighted to hear that Bridget provided you with polite, friendly, and excellent customer service throughout your experience. It is always our aim to ensure every customer feels valued and well looked after from start to finish. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the highest standards. We very much appreciate you taking the time to share your experience. Kind regards, Leeds Audi Team
Just excellent professional servicing…
Just excellent professional servicing by Leeds Audi.
April 2, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Susan, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our servicing to be excellent and professional. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
I would just like to acknowledge what…
I would just like to acknowledge what an excellent service I received from Leeds Audi regarding my RS Etron GT. The Vehicle had stopped charging and when I reported the fault on Monday morning , Sean very promptly responded by booking an appointment within 2 hours to inspect the vehicle to sort out the problem.On arrival Sean was very professional and immediately came over to the vehicle to inspect.Sean and John the Technician then underwent checks on my vehicle to establish the problem.Whilst waiting in the Service reception the Staff were very friendly,nice and polite.Within 2 hours the Vehicle was charging and avoided a lot of stress with the vehicle having less than 50 miles to go! A massive thank you to Sean,John and the excellent team at Leeds Audi. Top dealership. 10/10.
March 30, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Robert, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sean, John, and the team provided prompt and professional service to get your RS Etron GT charging again so quickly. It’s wonderful to know our staff made you feel welcome and supported during your visit. Your positive feedback means a great deal to us. We truly appreciate your recommendation and look forward to assisting you in the future. Kind regards, Leeds Audi Team
Miles was superb from start to finish
Miles was superb from start to finish. Professional sales at its very best and every single detail was as exceptional as my RS3. Highly recommend Audi Leeds
March 27, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words, Michael. We are delighted to hear that Miles provided such a professional and exceptional experience throughout your purchase. It’s wonderful to know that your RS3 is meeting your expectations and that every detail was to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Audi Leeds. We hope you continue to enjoy your new car for many miles to come. Leeds Audi
Great service which was clear and fair
Great service which was clear and fair
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Steve, thank you very much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that you found our service clear and fair, as we always strive to provide the highest standards for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and continuing to meet your expectations. Best regards, Leeds Audi Team
Genuinely helpful discussions from…
Genuinely helpful discussions from sales team & efficiently managed. We felt we had a fair deal. The handover of our existing car was very smooth & the unveiling of our new A1 in the showroom was a nice touch. We wouldn’t hesitate to use this company again.
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words and for taking the time to share your experience with us. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Friendly reception
Friendly reception. Service fine. Car valet excellent/ Communication good.
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Tom, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our reception friendly, the service satisfactory, and the car valet excellent. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Personalised service
Personalised service.
No pressure to buy.
Would recommend the team.
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Samantha, thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you appreciated the personalised service and felt no pressure during your visit. It’s wonderful to know that you would recommend our team – your support means a great deal to us. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Five star service as always from Audi…
Five star service as always from Audi Leeds. Prompt help from staff. My car was only in for some Recall work but was washed and vacuumed when I collected it.
March 24, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mrs Sanderson. Thank you very much for your kind words and for taking the time to leave us a five-star review. We are delighted to hear that you received prompt assistance and that your car was well looked after during the recall work. It’s always our aim to provide excellent service and ensure your vehicle is returned to you in pristine condition. We truly appreciate your continued trust in Audi Leeds and look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Great Service!
All you want when you're taking your car in to a garage is that you get well looked after, swiftly and get a professional job done. This placed ticked all the boxes and more.
March 23, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Stephen, thank you very much for your kind words. We are delighted to hear that you felt well looked after and appreciated the swift, professional service provided by our team. It is always our aim to exceed expectations and ensure every customer leaves completely satisfied. Your positive feedback means a great deal to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Very rare these days you get the level…
Very rare these days you get the level of customer support, professionalism and absolute first clsss service to the level that we received with our recent RS Etron GT purchase - Alyssa Hodson at Audi Leeds was absolutely amazing from initial enquiry all the way through to handover and leaving the dealership with the car, She made the whole experience easy and enjoyable - Having bought many cars over the years she should be the blueprint of how this should be done.
March 24, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you Simon, for your wonderful review. We are delighted to hear that Alyssa provided such exceptional support and professionalism throughout your RS Etron GT purchase. It’s fantastic to know she made the entire process enjoyable and straightforward. Your kind words truly mean a lot to us, especially coming from someone with extensive experience in buying cars. We will be sure to pass on your compliments to Alyssa. Wishing you many happy miles in your new Audi!
Purchased of Audi approved car.
Purchased an Audi and part exchanged our car, Mevish was our principal contact, along with Oliver and Libby, all of whom made the transaction go very smoothly, with a very pleasant and efficient approach. Would highly recommend the dealership.
March 23, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Bob. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mevish, Oliver, and Libby provided a pleasant and efficient service throughout your purchase and part exchange. It’s wonderful to know the transaction went smoothly and met your expectations. Your recommendation means a great deal to us. We hope you continue to enjoy your new Audi and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Miles & Kim were really knowledgable
Miles & Kim were really knowledgable, helpful & patient with us as we traded in our old car for a new one- a really positive experience
March 20, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Caroline, thank you ever so much for your kind words. We’re delighted to hear that Miles and Kim were knowledgeable, helpful, and patient throughout your trade-in experience. It’s wonderful to know that your visit was a positive one, and we truly appreciate you taking the time to share your feedback. Your support means a great deal to us, and we hope you continue to enjoy your new Audi for many miles to come. Best wishes from all of us at Leeds Audi.
Paul was great at handover
Paul was great at handover, I had never driven an automatic before and was quite nervous. He made me feel at ease and even let me drive round the area for a test drive, to ensure I was confident with the car, before the drive home. Would definitely recommend!
March 18, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words. We’re delighted to hear that Paul made you feel comfortable during the handover and helped build your confidence with driving an automatic. It’s wonderful to know you appreciated the opportunity to take a test drive before setting off. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back to Leeds Audi in the future. Safe driving!
First service experience at an Audi…
First service experience at an Audi dealership (Audi Leeds) & was very happy with everything.
Warm, friendly greeting at reception, comfortable work stations where I could work whilst waiting for my car to be returned after service.
Excellent, thank you
March 18, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mark, thank you very much for your kind words and for choosing Audi Leeds for your first service experience. We’re delighted to hear that you found our reception warm and friendly, and that the comfortable work stations allowed you to work with ease while your car was being serviced. Your positive feedback means a great deal to us, and we’re pleased to have met your expectations. We look forward to welcoming you back in the future. Best regards, Audi Leeds Team
great service as always from the team
March 17, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear akga - Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive great service from our team. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Picked up my new car today and I’m so…
Picked up my new car today and I’m so happy with the experience. Olly, Bailey and Sam were all really organised, helpful, and genuinely understanding about my past issues with cars. They made everything feel easy and stress-free.
So glad to be back in an Audi — I’d honestly forgotten just how nice they are to drive. 🙏
March 18, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you so much for your kind words Vicky. We’re delighted to hear that Olly, Bailey and Sam made your experience enjoyable and stress-free. It’s wonderful to know you’re loving your new Audi and rediscovering just how brilliant they are to drive. Your satisfaction means a great deal to us, and we’re thrilled to have you back with Audi. Wishing you many happy miles ahead in your new car! If you ever need anything, please don’t hesitate to get in touch.
Repairs completed to a high standard
Repair works carried out to a very high standard. Very happy with the end result. No complaints and good customer service.
March 11, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Myles, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the repair works were carried out to a high standard and that you are very happy with the end result. It is wonderful to know that our customer service met your expectations. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We look forward to welcoming you back in the future. Kind regards, Leeds Audi Team
Great service from Miles
Miles handled the sale of my new car and exchange of my old one seamlessly. He was personable, professional and conscientious. He called me up past 5pm which was appreciated since I work normal office hours and ensured I was informed throughout the process. I hope when I am ready for my next car, Miles is around to handle the process.
March 9, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Georgia, thank you very much for your kind words. We are delighted to hear that Miles provided such a personable and professional service throughout your car purchase and exchange. It’s wonderful to know he was able to accommodate your schedule and keep you well informed at every stage. Your satisfaction means a great deal to us, and we look forward to assisting you again when you are ready for your next vehicle. Best wishes from all of us at Leeds Audi.
Dropped car off at 0850 for service
Dropped car off at 0850 for service, asked to pick to pick up by 4pm, staff member confirmed this would work. Arrived to pick up car and was told work hadn't been done. Received video of work that needed completing at 4.34, including illegal tyre. This work then needed to be done. Brought keys out at 5.30 (after waiting 90 minutes beyond pick up time). Confirmed that tyre still needed changing as lease company wouldn't approve. Lease company confirmed that Leeds Audi had not submitted a request / followed incorrect procedure
March 10, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
We sincerely apologise for the inconvenience and frustration caused by the delay and miscommunication regarding your vehicle’s service and tyre replacement. We understand how important timely and efficient service is, especially when dealing with lease company procedures. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, so we can discuss your experience further and work towards a satisfactory resolution. Your feedback is important to us.
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