On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... See more
Company replied
I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked aft... See more
After a recent poor experience with a local Audi garage, the team in Leeds went above and beyond. Particular credit to Alex, whom ensured my car was available in a timely fashion as I had a work commi... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.4
Excellent
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was great because the…
My experience was great because the audi team in the show room made me feel welcome and appreciated.
Also they couldn't do enough to provide a good service.
Also I am happy with the result of my health check on my car and they cleaned my car.
Thank you very much audi
January 16, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Ronald, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team made you feel welcome and appreciated during your visit. It’s wonderful to know you were pleased with the health check and the cleanliness of your car afterwards. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Reply from Sytner Group - Leeds Audi
Dear Wendy, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that Oliver and Libby provided you with excellent service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a great deal to the entire team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Great service
I recently purchased a car from the Wakefield branch. Harry and Emily were really friendly and helpful. Had a query regarding the service history of the vehicle and this was dealt with very quickly. Would definitely recommend and purchase in the future.
January 2, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Laura, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Harry and Emily were friendly and helpful throughout your purchase. It’s great to know your query regarding the service history was resolved quickly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Wishing you many happy miles in your new car! Best regards, Leeds Audi Team
Very poor experience with the service department
This review only concerns my experience with the service department of Leeds Audi as I did not buy my car through them.
My experience with Leeds Audi has been dire. My 2 year old in warranty Q4 etron broke down on 19/11/26 and was towed to Leeds Audi. After making initial arrangements, I heard nothing from them until I followed up with them at 4 weeks. I had noted from my Audi app that the car had not moved location - it was sat in the car park - when I called to ask about this I was informed that the equipment to move the car (skates) were really hard to get hold of which had delayed it being taken into the workshop. Miraculously less that 48 hours after my phonecall the skates seemed to have appeared and my car was moved. After yet again sitting for another week (5 weeks with Audi at this point) I chased again and was told there was a shortage of technicians to work on it however I have later found out that the delay was due to the fact that I was not in an Audi courtesy car at that point (a courtesy car triggers a daily fee for the dealer) so my car was just left and not prioritised.
When the car was finally plugged into the diagnostic equipment and the fault was found the part was ordered, however we were now into the week of Christmas which meant it was obviously delayed and they were not sure if it was in stock. No further contact from anyone until I get a notification through my lease company that the car would be ready Friday 09/01/26. I waited for contact, heard nothing until 17.00 when I was called and advised there were extra nuts and bolts that they didn't realise they needed so the car would not be ready until Monday. I have to say I was slightly suprised by this as after all, nuts and bolts are probably a fairly important part of fixing a car so how could they not know they were needed or be in stock? It would be similar to me in my job going to give someone an injection and not realising I needed a syringe and a needle. Monday comes and goes with no contact until I call Wednesday morning (14/01/26) when I am told the car will be ready to collect and I finally get it back 8 weeks after it went in.
Dealing with the service manager was also just as dire. I'm not sure if he hates his job, his life or just people in general but every interaction with him was unpleasant and awkward which seemed to be his tactic to ensure you get off the phone quicker to get rid of you. His favourite phrase was 'I'll call you either way' and then he would proceed to not call at all. Obviously being warm and polite is no longer a requirement for working in customer service and neither is doing what you say you are going to do.
I would not have even minded if the car had taken 3 weeks to be repaired as I understand sometimes things take time and parts need to be ordered but 8 weeks total and 5 weeks without the car being touched at all and being given very lame excuses is absolutely disgraceful. Overall, a very disappointing experience and sadly if I had not already ordered my next Audi it would be enough to put me off getting another one.
January 14, 2026
Unprompted review
Audi A3
Picking up our new car was super straightforward and easy. This is the second time we have used Leeds Audi for a car and will continue to use them in the future.
January 10, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Megan - Thank you very much for your kind words and for choosing Leeds Audi once again. We are delighted to hear that picking up your new car was straightforward and easy. It’s always a pleasure to welcome back returning customers, and we truly appreciate your continued support. We look forward to assisting you with any future motoring needs and hope you enjoy every journey in your new vehicle. Best wishes, The Leeds Audi Team
MOT work done competently and service…
MOT work done competently and service with a smile.
January 9, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Tim - Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that your MOT work was carried out competently and that you experienced service with a smile. It’s always our aim to provide a friendly and professional service to all our customers. Your positive feedback is greatly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back to Leeds Audi in the future. Best regards, Leeds Audi Team
The whole experience was excellent
The whole experience was excellent, mainly facilitated by my service advisor (Simmy). I cannot fault any part of the process. Simmy has looked after me for a long while now and has always met and exceeded my expectations. He is always prepared to go the extra mile. This is rare these days and should be celebrated by Audi.
January 6, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear David, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Simmy has consistently provided you with exceptional service and gone the extra mile to exceed your expectations. It is wonderful to know that his dedication and commitment have made such a positive impression. Your feedback is truly appreciated and serves as a great encouragement to the whole team here at Leeds Audi. Kind regards, Leeds Audi Team
The process of getting my first car was…
The process of getting my first car was made easy by the helpful staff members Nikki and Sam, they talked me through all questions I had, highly recommend!
December 31, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you so much Andrew, for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that Nikki and Sam were able to assist you throughout the process and make getting your first car straightforward and enjoyable. It’s wonderful to know that their support and guidance met your expectations. Your recommendation means a great deal to us, and we hope you continue to enjoy your new vehicle. Wishing you many happy miles ahead!
1 week to sort a common fault!
Disappointed with the amount of time taken to sort out my issue. It took 1 week to replace the selector lever fault with Audi and warranty team especially without a courtesy car. I could have taken it to my local Audi jct600 yet I travelled to Leeds from Bradford hoping for a better service. Seems there is a common fault and a recall on this issue which I was not told about.
December 23, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Shamas, we apologise for the delay and inconvenience you experienced with the replacement of your selector lever. We appreciate your feedback regarding the communication about the recall and understand your disappointment, especially without a courtesy car. We strive to provide the best service and regret that this was not reflected in your visit. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your concerns further. Kind regards, Leeds Audi Team
Excellent and Professional Service
My faith in excellent customer services has finally been restored. Everyone I came into contact with from the reception to service staff were helpful, professional and courteous. Well done to all the staff at Audi in Leeds. You are a credit to the company.
December 20, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Karen, thank you ever so much for your kind words and wonderful review. We are absolutely delighted to hear that your experience with our team at Audi Leeds has restored your faith in excellent customer service. It means a great deal to us that you found everyone helpful, professional and courteous throughout your visit. Your praise is truly appreciated and will be shared with all the staff. We look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Had a really good experience and a…
Had a really good experience and a massive thank you to Alex, you were fab
December 22, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you so much for your kind words Ol. We’re delighted to hear you had such a positive experience with us. Alex will be thrilled to know he made such a great impression and that you found his assistance fab. It’s always our aim to provide excellent service and ensure every customer feels valued. Your feedback truly means a lot to the whole team here at Leeds Audi. We look forward to welcoming you back in the future. Thanks again for sharing your experience!
Very good service from all staff…
Very good service from all staff involved at Leeds Audi aside from the difficulty reaching for 8am appointment.
December 17, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Adil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service helpful. It is always our aim to provide a positive and supportive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Thanks for the great service and great…
Thanks for the great service and great customer service.
December 10, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear BHEKITHEMBA Malaba, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with both the service and the customer care you received at Leeds Audi. It is always our aim to provide an excellent experience for every customer, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
First class service from meet and greet…
First class service from meet and greet to receiving the vehicle back
December 5, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mickmoran, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service from meet and greet through to receiving your vehicle back to be first class. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Leeds Audi. We look forward to welcoming you again in the future.
Love Leeds Audi
Love Leeds Audi. Great service, helpful welcoming staff. Reliable efficient service.
Top marks to the cleaning team too.
December 4, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Tracey, Thank you ever so much for your wonderful review. We’re delighted to hear you found our service reliable and efficient, and that our team made you feel so welcome. It’s lovely to know the cleaning team received top marks too – they work hard to keep everything spotless. Your kind words truly mean a lot to all of us here at Leeds Audi. We look forward to welcoming you back again soon. Best wishes, The Leeds Audi Team
Efficient check-in and good…
Efficient check-in and good communication. Also glad I took out the service plan - it would have been an expensive oil and air filter change!!
November 28, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you, Steve, for your kind words and positive feedback. We’re delighted to hear that you found the check-in process efficient and our communication clear. It’s great that the service plan provided good value, especially with the cost of oil and air filter changes these days. We always aim to make servicing as straightforward and cost-effective as possible for our customers. Your support means a lot to us, and we look forward to welcoming you back to Leeds Audi in the future.
I must prase Simmy Majid he is so very…
I must prase Simmy Majid he is so very helpful and knowledgeable, and if he doesn't know he will find out.
We have a Audi dealership 2 miles away from my home I drive to the far side of Leeds just to see him and his colleagues
November 1, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Howard, Thank you ever so much for your kind words. We are delighted to hear that Simmy Majid and the team have provided you with such helpful and knowledgeable service. It means a great deal to us that you choose to travel across Leeds to visit us, especially when you have a dealership so close to home. Your loyalty and support are truly appreciated, and we look forward to continuing to assist you with all your Audi needs in the future. Best wishes, Leeds Audi Team
The staff were very helpful and…
The staff were very helpful and professional particularly regarding some parts which needed replacing on the car I purchased.
November 19, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear J P, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team were helpful and professional throughout your purchase, especially regarding the parts that needed replacing. It is always our aim to provide excellent service and ensure our customers feel supported every step of the way. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We hope you continue to enjoy your car. Kind regards, Leeds Audi Team
Again Bridget was very knowledgeable…
Again Bridget was very knowledgeable and advice was perfect
November 7, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.