On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... See more
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Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... See more
Company replied
I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked aft... See more
After a recent poor experience with a local Audi garage, the team in Leeds went above and beyond. Particular credit to Alex, whom ensured my car was available in a timely fashion as I had a work commi... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.4
Excellent
677 reviews
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Professional and courteous
The body shop Team did an amazing job on my car, led very well by a personable young man who went out of his way to be extremely helpful, and very professional
November 7, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Jim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our body shop team provided you with such a high level of service and professionalism. It’s wonderful to know that the young man leading the team made a positive impression by being both personable and helpful. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Leeds Audi. We look forward to welcoming you back in the future.
I booked the service early because the…
I booked the service early because the car heating had stopped working (blowing out only cold air) which needed sorting. The car service was done on the day but when I was called to say it was ready I was told that they hadn't had time to sort the heating. I could have left the car to be collected the next afternoon but that wasn't a possibility for me so I have had to book it in again.
November 6, 2025
Reply from Sytner Group - Leeds Audi
Dear Amanda, Thank you ever so much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that your visit was excellent and that you felt well looked after throughout. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future and hope every experience remains just as positive. Best wishes, The Leeds Audi Team
Service
I waited for my car for its service but was not booked as a wait visit.
It did not make a difference as it was changed at the dealership to a wait and I did not have to wait long.
Just as good customer focused experience as always and kept up to date on progress and a follow up call to see if I had any issues of which there was none. Thanks again Audi service team at Leeds and Rebecca looking after everyone as always knowing her regular customers.
October 28, 2025
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with our service team at Leeds Audi was as good as always. It’s wonderful to know that Rebecca and the team were able to look after you so well and keep you informed throughout. Your continued support means a great deal to us, and we look forward to welcoming you back for your future visits. Thanks again for choosing Leeds Audi.
Reply from Sytner Group - Leeds Audi
Dear Michelle Andrea Mckenna, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you consistently receive fantastic service at Leeds Audi. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the very best. Kind regards, The Leeds Audi Team
Not the best.
Despite being contacted by three people they still haven’t confirmed the quote for routine work. They don’t really listen.
October 28, 2025
Reply from Sytner Group - Leeds Audi
Thank you for your feedback. We apologise that your experience did not meet expectations and that communication was not as clear as it should have been. At Leeds Audi, we strive to listen carefully and provide timely responses. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, who would be keen to discuss your concerns further and ensure your experience is improved. Your satisfaction is important to us.
Rob from start to finish did his best…
Rob from start to finish did his best and provided an excellent service during the process of my car exchange and purchase of my new car. He couldn’t have done enough for me and made my experience as easy as possible.
October 18, 2025
Happy to have done business with Audi Leeds once again!
We were taken care of by Hamnah who is a bright bubbly young lady. She organised for me to drive her car A3 SB as we were looking to upgrade our A1 Sportback black edition she was so helpful. Then we met Liam who was also helpful. On collection of the car we were delighted with its presentation, the colour & wheels were perfect. We were joined by Alex who did some paperwork with me & set up my Audi on my phone, then Oliver asked me to sign some documents both were great couldn’t do enough for us a really good experience with very nice staff. Happy it all went well thank you all thank you.
October 16, 2025
Great service ready on time 👍
October 18, 2025
Simi was very helpful & made the…
Simi was very helpful & made the experience easy as always.
October 9, 2025
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Ms OBrien. We are delighted to hear that Simi provided you with excellent service during your visit to Leeds Audi. Our team takes great pride in making the car-buying experience as easy and stress-free as possible. We are glad that Simi was able to assist you in finding your perfect vehicle. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Leeds Audi.
Always a great customer experience at…
Always a great customer experience at Leeds Audi, plenty of staff on hand to assist and deal with any matter professionally and quickly.
October 7, 2025
Reply from Sytner Group - Leeds Audi
Thank you for your glowing review, C Freeman. We are delighted to hear that you consistently have a great customer experience at Leeds Audi. Our team takes pride in providing professional and efficient service to all our customers. We are pleased that you have noticed the efforts of our staff and their dedication to ensuring a positive experience for you. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leeds Audi.
Various visits from end of July to end ofcSeptember From the moment you walk in you are…
From the moment you walk in you are looked after for sure. Whether it’s updates ,coffee ,tv or newspapers
Simmy has always been first class. And I’ve seen a lot of him because the car has been in for warranty work a few times now !
October 4, 2025
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, David. We are delighted to hear that you have had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional service to our customers, and we are glad that Simmy has consistently gone above and beyond to make sure you are well taken care of. We apologise for any inconvenience caused by the warranty work, but we are honoured to have had the opportunity to serve you. We look forward to seeing you again soon.
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Boris. We are delighted to hear that you had a smooth experience at Leeds Audi. Our team takes great pride in providing attentive service to our customers. We are also pleased to know that you were impressed with our valet service. We strive to maintain high standards and it is an honour to receive such positive feedback. We hope to see you again in the future and continue to provide you with exceptional service. Thank you for choosing Leeds Audi.
Always excellent service as you would…
Always excellent service as you would expect from Audi .
September 30, 2025
Reply from Sytner Group - Leeds Audi
Thank you for your glowing 5-star review, Ms Garlick. We are delighted to hear that you consistently receive excellent service from our Leeds Audi dealership. Our team takes great pride in providing top-notch service to all of our valued customers. We appreciate your loyalty and trust in us to meet your expectations. We will continue to strive for excellence and look forward to welcoming you back for your future automotive needs. Thank you for choosing Leeds Audi.
Great service from Mikes & Derek
Great service from Mikes & Derek, & actually all the Staff. Great deal also. Need need to shop any further than local. Thanks all.
September 27, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Paul. We are delighted to hear that you had a great experience with our team at Leeds Audi. Our staff, especially Mikes and Derek, take pride in providing exceptional service to our customers. We are glad that you found a great deal with us and appreciate your loyalty to our local dealership. We look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Car Service
Good meet and greet by Bev and Maxine who also looked after me while the car was being serviced. Good information re timelines and good handover at the end.
September 26, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review, Mark. We are delighted to hear that you had a positive experience at Leeds Audi. Our team, especially Bev and Maxine, are dedicated to providing excellent customer service and ensuring a smooth and informative experience for our customers. We are glad that you were well taken care of during your car's service and that you received helpful information about timelines. We hope to see you again in the future. Thank you for choosing Leeds Audi.
Nikki was great had a good laugh with…
Nikki was great had a good laugh with he gave 10/10 service, would come back again and buy from nikki
September 24, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your fantastic review, Mani! We are delighted to hear that you had a great experience with Nikki at Leeds Audi. Our team takes pride in providing top-notch service to all our customers, and we are thrilled that Nikki's sense of humour added to your overall satisfaction. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Leeds Audi, where we strive to honour our customers with exceptional service.
Absolutely fantastic service
Absolutely fantastic service, made life really easy and stress free for my first brand new car. We had a lot of laughs with Nicky very relaxed and easy to talk to thank you
September 20, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your glowing review, Emma! We are delighted to hear that you had a fantastic experience with us at Leeds Audi. Our team, especially Nicky, strives to make the car buying process stress-free and enjoyable for our customers. We are glad that you found our service to be top-notch and that you were able to have a few laughs along the way. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leeds Audi.
MOT experience
Nobody communicated with me to let me know my car had passed its MOT. I just got a visual health check video. I went to wait at the garage and even though they knew I was there, I got a text telling me my car was ready for collection.
September 18, 2025
Reply from Sytner Group - Leeds Audi
Dear Jill Pearson, Thank you for taking the time to leave a review for Leeds Audi. We apologise for any inconvenience caused by the lack of communication regarding your car's MOT results. We understand the importance of keeping our customers informed and we will ensure that this is addressed with our team. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, to discuss your experience further. We value your feedback and hope to have the opportunity to improve your experience in the future. Best regards, Leeds Audi Team
Mot…
What’s the point of booking appointments for your mot, I booked for 9am and my car won’t be ready until the afternoon, when booking the appointment I said I would have to wait with the car, Audi customer service used to be outstanding, recently it’s extremely poor. The 3 stars are for the lovely lady that keeps making me drinks and making sure I’m ok
September 5, 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Laura, Thank you for taking the time to leave a review for Leeds Audi. We are sorry to hear about your recent experience with our service. We understand the frustration of having to wait longer than expected for your car to be ready, especially when you have made an appointment. We apologise for any inconvenience this may have caused you. We take great pride in providing exceptional customer service and we are disappointed to hear that we have not met your expectations on this occasion. We will make sure to address this issue with our team to ensure that we continue to provide outstanding service to all our customers. We are glad to hear that our lovely lady has been taking good care of you during your wait. We hope that you have enjoyed your drinks and that you are comfortable while waiting for your car. Thank you for your feedback and we hope to have the opportunity to make it up to you in the future. Best regards, Leeds Audi Team
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