From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to dea... See more
Company replied
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... See more
Company replied
Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received th... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
212 Narborough Road South, LE3 2LD, Braunstone, United Kingdom
- 0116 242 1300
4.3
Excellent
888 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrific service from Hakim who went…
Terrific service from Hakim who went above and beyond to give us a great experience in buying our Audi.
September 3, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
We are delighted to hear that you had a terrific experience at Leicester Audi, Mark. It is always our aim to provide exceptional service to our customers, and we are pleased to hear that Hakim went above and beyond to ensure your satisfaction. We take great pride in our team's dedication to delivering a top-notch experience, and we are glad that it was reflected in your recent visit. Thank you for choosing Leicester Audi, and we hope to see you again soon.
10/10 from the moment I walked through…
10/10 from the moment I walked through the door.
I was made to feel very welcomed and a genuine friendly atmosphere.
Big thank you to Theo who was a pleasure & who knows his cars,
Well done Sytner my 2nd purchase in four years.
1st from Nottingham
2nd from Leicester
I will be back.
August 30, 2025
Reply from Sytner Group - Leicester Audi
Thank you for your glowing 5-star review, Mrs Gillian Langford. We are delighted to hear that you had a fantastic experience at Leicester Audi. Our team takes great pride in providing a warm and welcoming atmosphere for all our customers. We are pleased to hear that Theo was able to assist you with your purchase and showcase his knowledge of our cars. It is an honour to have you as a returning customer, and we look forward to welcoming you back in the future. Thank you for choosing Sytner and Leicester Audi.
The service we received from Hakim…
The service that we received from Hakim Bolitrab was exceptional. We travelled to Leicester from Swansea to pick up our Audi and the vehicle was exactly as described by Hakim.
Fantastic service and would fully recommend Audi Leicester.
August 30, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your glowing review, Stephen. We are delighted to hear that you had a positive experience with our Leicester Audi dealership and that Hakim Bolitrab provided exceptional service. It is always our goal to accurately describe our vehicles and provide excellent customer service, so we are thrilled to hear that we met your expectations. We appreciate your recommendation and hope to have the opportunity to serve you again in the future. Thank you for choosing Audi Leicester.
Outstanding service from start to…
Outstanding service from start to finish. Hakim reassured us the day before and knowing we were travelling from south wales. He didn't fail our expectations and his level of service towards us was second to none. He is an asset to the Audi name.
August 30, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your glowing review, Laura M. We are delighted to hear that you received outstanding service from our team at Leicester Audi. We are proud to have Hakim as a part of our team, and we are pleased to hear that he provided you with reassurance and exceptional service. We agree that he is an asset to the Audi name. Thank you for choosing Leicester Audi, and we hope to see you again in the future.
Hakim Boutrab very good service
Hakim Boutrab very good service, very happy, lovely car, very helpful lovely gentleman
August 30, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your glowing review, Iris Doe. We are delighted to hear that you had a positive experience with Hakim Boutrab at Leicester Audi. It is wonderful to know that you received excellent service and that you are happy with your new car. We are proud to have such a helpful and lovely gentleman on our team. Thank you for choosing Leicester Audi and we hope to see you again in the future.
Hakim Boutrab fantastic experience…
Hakim Boutrab fantastic experience Hakim was very welcoming even after the delay on me arriving at the rail station presented my new car in showroom condition
August 28, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Steve, Thank you for your kind words, I'm really pleased to hear that Hakim provided you with a fantastic experience at Leicester Audi. Looking forward to seeing you again. Many Thanks Andy
Hakim Boutrab
Hakim Boutrab
First Class service
Attention to detail
Would recommend
August 28, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your kind words. I'm delighted that Hakim provided you with such a great service and we really appreciate your recommendation. Many Thanks Andy
20yrs loyal custom
20yrs loyal custom and this is the rubbish Leicester Audi sold me as an “Audi approved” car. Serious modifications undisclosed, high voltage cables moved, car faults popping up. They had it back 2wks and assured me the “Master tech” has signed it off. Had it back 48hrs and more power system faults. Now their legal department says I have to give them a chance to try and fix it again. £50,000 car, mis- sold and unusable. Safe to say I will be leaving Audi after this, DO NOT trust “Audi approved” it’s just a slogan to sell used cars at a premium.
June 4, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Thomas, We're really sorry to hear of your disappointment. It's good to hear that we have managed to bring this to a satisfactory outcome now.
Hakim Boutrab went audi garage what a…
Hakim Boutrab went audi garage what a lovely helpful guy.go see him he will help you.I was made to feel very special.He went above and beyond and we ended up buying a new audi.Thank you Shaun and Jo
August 13, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your kind words, Joanne. We are delighted to hear that Hakim provided you with exceptional service during your visit to Leicester Audi. Our team takes great pride in going above and beyond for our customers, and we are thrilled that you felt special and well taken care of. We hope you enjoy your new Audi and we look forward to welcoming you back in the future. Thank you for choosing Leicester Audi.
Thank you gurdeep sohal for my q3
August 13, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Charmaine Tomlin, Thank you for taking the time to leave a 5-star review for Leicester Audi. We are delighted to hear that you had a positive experience with us and that Gurdeep Sohal was able to assist you with your Q3. We take great pride in providing exceptional service to our customers and it is always a pleasure to receive such positive feedback. We hope you continue to enjoy your Q3 and we look forward to welcoming you back to Leicester Audi in the future. Best regards, Leicester Audi Team
Do not use Leicester Audi
1. From the day prior to the vehicle being delivered, I was hounded with phone calls asking for documents to be signed immediately, not even having the chance to read through the Terms and Conditions. I was told I would be sent through a copy of all documents that had been signed, something I am still waiting for.
2. The car was delivered with marks on 2 doors, something they categorically denied, however, the delivery driver had taken a photo before he left the garage and had even showed this to a staff member . A tyre cap was also missing.
3. When I was looking at the Q4, I specifically said that the car had to have the automatic parking feature, the same as my previous vehicle. After repeatedly telling the garage that I was unable to find this on the car, they eventually told me the car didn't have this option. Too late to return the car! I was sold a vehicle with a feature missing that I specifically requested.
4. If it hadn’t been for the delivery driver pointing this out to a member of staff when he came to collect the car, we would have received the vehicle minus the back shelf.
6. A member of staff had ticked every box on the delivery form, some of which wasn’t even relevant to this vehicle, one being that we had been provided with a battery health report which we did not get. I was told I would be provide with a copy, however, later I was informed that they couldn’t do this!
7. Emails were ignored, I had to chase up what was going to be done about the marks on the doors and I also had to chase up getting another battery health report carried out - my nearest Audi dealer being over 1 hour away.
I contacted Andrew Whelpton who was away and asked Rob Clarke to contact me.
I purchased my car online and it should have been hassle free, however, this being my 4th Audi, it's been the worst experience and I definitely would not recommend using this dealership.
May 1, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
We are sorry to hear about your experience with our dealership. We would like to invite you to contact our Head of Business, Andrew Whelpton, at andrewwhelpton@sytner.co.uk to discuss this further. We value your feedback and hope to make things right. Thank you.
The Business Lounge was private and…
The Business Lounge was private and quiet
August 4, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your positive review, Master. We are delighted to hear that you enjoyed our Business Lounge and found it to be private and quiet. We strive to provide a comfortable and professional environment for our customers, and we are glad that you were able to experience that. We appreciate your support and hope to continue exceeding your expectations in the future. Thank you for choosing Leicester Audi.
Recent service department visits
Ive been a customer of Leicester Audi for 10 years now and this is my 3rd Audi.
I’ve had a few routine service visits recently as I’ve stuck probably a little too long with a Q7 that barely got used during lockdown.
On each of my recent visits I’ve been managed by Riyaz Patel who has truly owned me as a customer and ensured that my requirements have been captured, prices confirmed, provided availability slots to give me the opportunity to select the most convenient, kept me upto date with progress and ensured it’s handed back in time with appropriate paperwork & clarification of work completed.
I’ve found Riyaz to be the consummate professional.
I should also add that on a recent visit I had the pleasure of being greeted in the customer area by the recently new HOB Andrew who was a breath of fresh air as well.
August 2, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Mark Wright, Thank you for taking the time to leave such a glowing review for Leicester Audi. We are delighted to hear that you have been a loyal customer for 10 years and that you have recently had a positive experience with our team. We are pleased to hear that Riyaz Patel has provided you with exceptional service during your recent visits. Our team takes great pride in ensuring that our customers' needs are met and we are glad that Riyaz has been able to do so for you. We are also happy to hear that you had a positive interaction with our new HOB, Andrew. We strive to provide a welcoming and professional environment for our customers and we are glad that Andrew was able to contribute to that. Thank you again for your kind words and for choosing Leicester Audi. We look forward to continuing to provide you with excellent service in the future. Best regards, Leicester Audi Team
Customer Service at its best
After experiencing communication issues prior to getting work done by the Service Dept, I was finally sorted by Ben Vaughan who turned things around and made sure my vehicle was sorted quickly and i was kept informed along the way. Sitting waiting for your vehicle can sometimes be tiresome but I am pleased to say, this wasnt the case. With regular updayes and complimentary coffee, I walked out with my car serviced, cleaned inside and out and most important of all, a very happy customer. Thank you Ben and the Audi Servicing team.
July 31, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Gary and Paula Lord, Thank you for taking the time to leave us a 5-star review for your recent experience at Leicester Audi. We are delighted to hear that Ben Vaughan was able to turn things around for you and ensure that your vehicle was serviced efficiently and to your satisfaction. We understand that waiting for your car can be tedious, but we are glad that our complimentary coffee and regular updates helped make the experience more enjoyable for you. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, The Leicester Audi Team
Just been into Audi Leicester to…
Just been into Audi Leicester to collect our new car. Sales executive Hakim was great and made the whole experience special. Thank you and looking forward to many years of happy motoring.
July 31, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
We are delighted to hear that you had a positive experience at Audi Leicester, Scott. It's wonderful to know that our sales executive, Hakim, made your car collection special. We appreciate your kind words and are thrilled to have you as a part of our Audi family. We hope you enjoy many happy years of motoring with your new car. Thank you for choosing Leicester Audi. We look forward to serving you in the future.
Happy customer 😊
Very happy with my new car and the service I received. Sales executive, Hakim Boutrab, made the whole experience easy, hassle free and couldn’t do enough to keep us happy!! Thanks Hakim 👍🏻
July 31, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your positive review, Jane D. We are delighted to hear that you are happy with your new car and the service provided by our sales executive, Hakim Boutrab. We take pride in making the car buying experience hassle-free and it is great to know that Hakim went above and beyond to keep you satisfied. We appreciate your kind words and hope you enjoy your new car. Thank you for choosing Leicester Audi.
Went to get tyre pressure checked
Went to get tyre pressure checked. Had first class service from Ryan. One happy customer
July 26, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
We are delighted to hear that you had a positive experience at Leicester Audi, Mrs Wendy Hammond. It is always our aim to provide first-class service to our customers, and we are pleased to hear that Ryan was able to assist you with your tyre pressure check. Your satisfaction is our top priority, and we are glad to have made you a happy customer. Thank you for choosing Leicester Audi, and we look forward to serving you again in the future.
Hakim B was amazing with customer focus…
Hakim B was amazing with customer focus first
July 25, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your kind words, we are delighted to hear that Hakim B provided you with exceptional customer service. Our team at Leicester Audi takes great pride in putting our customers first and ensuring their needs are met. We are glad that Hakim's focus on customer satisfaction was evident during your visit. We will be sure to pass along your positive feedback to him. Thank you for choosing Leicester Audi and we look forward to serving you again in the future.
Very happy with my purchase and Gurdeep…
Very happy with my purchase and Gurdeep who sold me the car was brilliant throughout so thank you once again to him and the members of the finance team I spoke to!
July 25, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you for your kind words, Jack. We are delighted to hear that you had a positive experience at Leicester Audi and that Gurdeep provided excellent service throughout your purchase. Our team takes great pride in ensuring our customers are satisfied with their experience. We appreciate your support and look forward to serving you in the future. Thank you for choosing Leicester Audi and we hope you enjoy your new car.
Thank you gurdeep for your help again
July 25, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Denise Hodgson, Thank you for taking the time to leave us a 5-star review for your experience at Leicester Audi. We are delighted to hear that Gurdeep was able to assist you once again. Our team takes great pride in providing exceptional customer service and we are glad that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Leicester Audi. Best regards, The Leicester Audi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.