Sytner Group - Maranello Maserati Ascot Reviews 

130
TrustScore 4.5 out of 5

4.4

High Street, SL5 7HP Ascot, Berkshire, GB


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Rated 1 out of 5 stars

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... See more

Company replied

Rated 5 out of 5 stars

Great service excellent experience from start to finish! I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, he... See more

Company replied

Rated 5 out of 5 stars

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... See more

Company replied

Rated 5 out of 5 stars

I purchased my 3rd Maserati yesterday from Lisa Jackson and Paul Eaton at Maserati Ascot. Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • High Street, SL5 7HP, Ascot, Berkshire, United Kingdom

  • 01344 293 793

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.4

All reviews

(130)

12,382 reviews in the last 12 months

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Rated 5 out of 5 stars

Punctual and courteous.very helpful…

Punctual and courteous.very helpful with vehicle exchange and documentation.

December 13, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Tomalin, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

"Adrian was very knowledgeable and made…

"Adrian was very knowledgeable and made the car-buying experience smooth and stress-free. He answered all my questions with patience and provided honest advice. I never felt pressured, which I truly appreciated. He also followed up after the sale to ensure I was satisfied. Highly recommend working with him!"

December 5, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Quinlan, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

This review is for the service…

This review is for the service department in Thorpe, especially Paul,Aden and Anthony, these gentlemen were so helpful and professional, they gave me regular updates on my car, any queries I had were looked into and answered promptly. The service provided was up and beyond my expectations, can't thank them enough for their help

October 30, 2024
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Challis, Thank you for your 5 star review and comments. We will ensure the team receive a copy of your feedback as they will be delighted to read this. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

First class sales team…

The team at Ascot Maserati were all excellent and professional in achieving customer satisfaction. From my initial enquiry to completion of the sale process Adrian Jones especially was superb and ensured both my wife and I were comfortable with every aspect.

July 6, 2024
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Burton, Thank you for your 5 star review and comments. Kind Regards Maserati Ascot

Rated 5 out of 5 stars

Lisa was great

Lisa was great. she's was very proactive and great to deal with. So far so good with the car as well tx

June 22, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Hector, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

Thoroughly professional team from…

Thoroughly professional team from beginning to end. No pressure, relaxed and informative.

June 5, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Murray, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

I have bought 4 cars with the team at…

I have bought 4 cars with the team at Sytner. Lisa(Sales)and Neal(Finance) are an excellent team to work with. Lisa in particular has been helpful over the years and as such it’s obvious as to why I keep coming back. Great team and great brand. Love it !!!

May 17, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Wilby, Thank you for your 5 star review and comments. We will ensure the team receive a copy of your feedback as they will be delighted to read this. We look forward to welcoming you back again soon. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Just brilliant!

Lisa made the whole experience enjoyable, smooth, efficient and painless - just brilliant!

May 10, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments about Lisa, she will be delighted to read this. Kind Regards Maserati Ascot

Rated 5 out of 5 stars

I dealt with Nicola at the Ascot…

I dealt with Nicola at the Ascot dealership.
Nicolas was very helpful and informative from first discussions right through to aftersales help. This includes Neil and the whole team at Ascot Maserati.
Five stars from me.

May 9, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Speed, Thank you for your 5 star review and comments. We will ensure Nicola and the team receive a copy of your feedback as they will be delighted to read this. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Patrick, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 4 out of 5 stars

Excellent service

My car was collected and delivered back to me punctually. I was kept informed of progress and consulted about work to be done. But it is very expensive.

May 7, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Williams, Thank you for your review and comments. Kind Regards Team Maserati Ascot.

Rated 4 out of 5 stars

Patient & accommodating team

Adrian and the team very patient and accommodating at a point when my diary was manic and made it difficult to talk on the phone at regular points. Contact via WhatsApp may have made things easier than email … but a minor point.

March 25, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your review. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

First class service and seemless…

First class service and seemless experience.

March 23, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Matt, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

Professional sales staff

Lisa the sales lady was very good and knowlegable

January 11, 2024
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Hubbard, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

Rated 5 out of 5 stars

Can`t fault the service

Can`t fault the service, we were very well looked after by Adrian.
Also, excellent coffee.

December 7, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Reeves, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Lisa made everything so easy from…

Lisa made everything so easy from selecting the right car to handover. thanks

October 13, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr King, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Sales to a salesman

Staff were attentive, friendly and knowledgeable, making the whole purchasing experience seamless.
Lisa, went the extra mile in her dealings with me and my partner.

September 29, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Reed, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Great Experience

Really enjoyed dealing with Adrian and Neil. A great experience all round!

September 20, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Lias was fantastic through out the…

Lias was fantastic through out the process of buying the car

September 25, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Brown Thank you for your 5 star review and comments. Kind Regards Team Maranello

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