Sytner Group - Maranello Maserati Ascot Reviews 

130
TrustScore 4.5 out of 5

4.4

High Street, SL5 7HP Ascot, Berkshire, GB


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Rated 1 out of 5 stars

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... See more

Company replied

Rated 5 out of 5 stars

Great service excellent experience from start to finish! I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, he... See more

Company replied

Rated 5 out of 5 stars

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... See more

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Rated 5 out of 5 stars

I purchased my 3rd Maserati yesterday from Lisa Jackson and Paul Eaton at Maserati Ascot. Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • High Street, SL5 7HP, Ascot, Berkshire, United Kingdom

  • 01344 293 793

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.4

All reviews

(130)

12,428 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been dealing with Adrian Jones who…

I've been dealing with Adrian Jones who was very accommodating at first introduction, giving that we just turned up with no appointment. He gave us time with no rush to make a decision and we ended up purchasing a car in one visit.
I would highly recommend Adrian and Maranello Maserati Egham.

May 6, 2022
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Lorraine, Thank you for your 5 star review and comments. I will ensure Adrian receives a copy of your comments as he will be delighted to read this. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Excellent

Excellent service. Friendly , knowledgeable and interested in customers needs.

February 16, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Keith, Thank you for your 5 star review and comments. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Third Maserati I've bought from them

Third Maserati I've bought from them, as before very helpful passed on some good offers and secured sale quickly. Will be back for fourth. David, Marlow

February 3, 2022
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Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Amazing cars, Amazing service, 10/10 experience always

I can honestly say Marenello has become my go to garage, I have brought two cars from there, pre ordered a new one and sent clients and colleagues there who have all brought cars.
I wouldn’t buy from anyone else.
I have never been made so welcome or made so comfortable buy both Adrian and Hamza when buying both cars with no pressure whatsoever. The service from start to finish is absolutely second to none.
Il be in again very soon to see Adrian for another car and to continue with my pre order

December 31, 2021
Rated 5 out of 5 stars

Great customer service

Great customer service - offer car collection from home, always clear about what needs doing and the costs, helpful and polite staff

December 24, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service

David in service kept me fully informed throughout the time my car was in

Highly recommend

December 16, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Ms Evans, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Impressed

Booked my Ferrari in for a service with a pick up and return on a covered truck. An issue occurred in the process which was resolved and I even received a call from the MD, Howard R,to sort things out, so rating now changed to "impressed".

November 30, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Afternoon Mr D, thank you for our constructive conversation, really appreciated. I am pleased the issue is all resolved and we look forward to seeing you again in the future. Kind Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Great service from expert sales folks

Great service from expert sales folks. They have a clear passion for their cars, and very confident in their understanding of customer requirements.

November 29, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. Kind Regards The Team at Maranello Egham

Rated 5 out of 5 stars

Great service as always

Great service as always
Professional and polite

November 22, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Mo, Thank you for your 5 star review and comments. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

First class customer experience….

First class customer experience led by Ms Lisa Slater Sales Executive Maserati Maranello. Lisa was incredibly professional, polite and efficient. No hard sell but conducted the engagement with precision and transparency. Franco Ashenhurst who provided the financial advice also did an outstanding job. He was clear and concise in his explanations about each product and highly professional.

This is the second occasion I have purchased a new Maserati from this dealership based upon the acquisition of a world class product (Levante) and a competitive negotiation process underpinned by a truly exceptional customer service.

Regards Kevin Sirjuesingh

October 26, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Sirjuesingh, Thank you for your 5 star review and comment! I hope you are enjoying your beautiful new car and look forward to welcoming you back again soon. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Granturismo MC purchase

I recenly purchased a Maserati Granturismo MC from Maranello Maserati in Egham.
The process from start to finish was exemplary with a competitive part exchange valuation, and choosing my next car.
They are efficient, professional and most of all friendly.
I'm happy to have them as my local Maserati dealership.
Special thanks goes to Adrian Jones.

October 22, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Hasan, Thank you for taking the time to leave a 5 star review and comments. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Great way to buy a car

Great experience, I made and enquiry online about a specific car over the internet, I was contacted by email and then by phone immediately. I was given a detailed description on the vehicle, I explained I lived up north and could not just pop in and view the car. The Sales person Adrian Jones suggested on a video which he sent to me a very detailed one, on seeing this i decided to go through with the purchase and to be honest it was the easiest process to buy a car that i have been through. I Told Adrian we would travel to London the night before and he recommended places to stay and restaurants to eat in not far from the dealership excellent recommendations. On the day everything went seamlessly as we had all ready done the deal. Nice touches with a tour around the dealership all the( beautiful Ferrari's. ) and endless lovely cups of coffee, So a big thankyou to Adrian and his team for making it an enjoyable purchase.

October 20, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Joyce, Thank you very much for your kind feedback about Adrian. I am delighted to read about your experience and look forward to welcoming you back again very soon. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

A friendly and professional team that…

A friendly and professional team that really helped guide me through the process of buying my new car.

October 7, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Smart, Thank you for your 5 star review and comments. We hope you are enjoying your new car. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Great Experience

I thoroughly enjoyed the experience of visiting Maranello Maserati. The viewing and test drive facilitated by Lisa was first class and throughout the whole process of my purchase Lisa was excellent.

August 16, 2021
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Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Patten, Thank you for your kind comments about Lisa- she will be delighted to read this. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Dealing with everyone was a pleasure

Dealing with everyone was a pleasure. Lisa a stand out joy in the process and just made the experience fun and easy. Thank you!

August 15, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mrs Bresciani, Thank you for your kind comments about Lisa- she will be delighted to read this. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Superb customer service

Superb customer service from Lisa, my sales person. Really went above and beyond to give a personal and bespoke service.

July 12, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Many thanks Matthew for your 5 star rating and fabulous review of Maranello and your sales person Lisa. Great to hear from Lisa that you are enjoying Maserati Levante! Best regards, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

Fantastic experience

Unlike so many franchise dealers, Marenelli Egham are fantastic. Really nice people and a pleasure to deal with. Lisa Slater was amazing. Very communicative and really knows her stuff. Super friendly staff. Highly recommended.

June 12, 2021
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star rating and fantastic comment. I know Lisa would first to say it is a team effort but I will certainly pass on your comments with my thanks for a good job. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

I first met Ray 4 years ago in…

I first met Ray 4 years ago in connection with the possibility of purchasing a Levante, and had a test drive. As circumstances changed, I finally seriously considered a change this month, June 2021, and again made contact with Ray. We had another test drive and I decided to purchase a Levante. Ray was excellent to deal with, was not high pressure and the delivery process was carried out and completed in a very professional way.

June 10, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Sewell for your 5 star review and comments. We appreciate your feedback and thank you for highlighting Ray, I will be sharing with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

A refreshing change

We found the whole experience a refreshing change from other similar Car Dealerships. Being some distance from a Maserati Dealership I had concerns about living with any purchase but these fears were allayed after an initial conversation with the Service Dept & then subsequently the Sales Team. We thought that the Sales approach was friendly, frank & honest without any pretentious overtones. Our thanks to Adrian & Paul in Sales for the service we received with their time & effort in guiding us throughout the purchase.
I am very pleased with my new Maserati !

June 8, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. We appreciate your feedback and thank you for highlighting both Adrian and our Service Department, I will be sharing with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

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