Sytner Group - Maranello Maserati Ascot Reviews 

130
TrustScore 4.5 out of 5

4.4

High Street, SL5 7HP Ascot, Berkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... See more

Company replied

Rated 5 out of 5 stars

Great service excellent experience from start to finish! I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, he... See more

Company replied

Rated 5 out of 5 stars

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... See more

Company replied

Rated 5 out of 5 stars

I purchased my 3rd Maserati yesterday from Lisa Jackson and Paul Eaton at Maserati Ascot. Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • High Street, SL5 7HP, Ascot, Berkshire, United Kingdom

  • 01344 293 793

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(130)

12,428 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service but just a shame it took…

Great service but just a shame it took over 1 month from the original date to get my service done but what they did eventually was fantastic

September 21, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Apted, Thank you for your review and feedback. We take all comments on board and will ensure this this is fed back to the team. We look forward to welcoming you back again soon. Kind Regards Team Maranello.

Rated 5 out of 5 stars

The initial salesperson and subsequent…

The initial salesperson and subsequent colleagues were extremely helpful and professional.

September 12, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear MC, Thank you for your 5 star review and comments. Kind Regards Team Maranello.

Rated 5 out of 5 stars

We bought a used Maserati Levante and…

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impeccable.
Lisa is an amazing person to deal with, her customer service is excellent.
The car although used,was presented as new. It was immaculate inside and out. Absolutely love it.

August 3, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Morning Mr Simms, thank you for you 5 star rating and fabulous comments. You have described exactly what we hope to achieve, I will certainly thank Lisa for a good job. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Brilliant experience!

It was a pleasure purchasing my car from your dealership. Lisa was extremely helpful and knowledgeable. She enabled me to speedily obtain just the right vehicle for my requirements which I am delighted with. Fingers crossed that your after-sales service can match her efficiency!

August 8, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Good afternoon Pauline Thank you for taking to leave us a 5 star review and I've forwarded your comments on to Lisa who is delighted. Kind regards Lara Hanrahan Head of Customer Experience

Rated 5 out of 5 stars

Excellent service through the whole buying process

Adrian was excellent from the moment we entered the dealership to final collection. He was attentive and worked hard to make the deal work and then managed the process very well.

July 21, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for taking the time to leave us a review and 5 stars! I've passed your comments on to Aden too. Kind regards Lara Hanrahan Head of Customer Experience

Rated 5 out of 5 stars

Great Service

Every effort was made to accommodate our needs and requirements, especially when we wanted to add some optional extras to our chosen vehicle. Our requests were accommodated without question and actioned extremely quickly, many thanks to Mark Parsons. In addition, all relevant paperwork was also handled seamlessly and every effort made to action as much as possible on line, many thanks to Neil Fradgley. We felt that Maranello Maserati Egham pulled out the stops to accommodate and facilitate the purchase of our vehicle given our extra requirement, many thanks

July 20, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Good morning Keely Thank you for your wonderful review and the shout outs! We love sharing them with the team and are delighted that you had such a great experience. Kind regards Lara Hanrahan Head of Customer Experience

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Car fully as described and quality had over. Highly recommended. Lisa was wonderful.

July 5, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr McGlaughlin, Thank you for your 5 star review and comments about Lisa. Kind Regards Team Maranello

Rated 5 out of 5 stars

Just purchased my 7th Maserati

Just purchased my 7th Maserati, 5 of which were purchased via Maranellos Egham. The brand and the service makes me feel as if buying something special.

June 30, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Afternoon Mr Walker, thank you for your feedback and continued support for Maserati and our business. All the best Howard Managing Director - Maranello

Rated 5 out of 5 stars

Lisa and team at Sytner did a great job…

Lisa and team at Sytner did a great job of explaining the vehicle and the associated finance agreements. I have had 4 cars from Marinello Egham in the past and they have always looked after me extremely well. I therefore went into this transaction with a lot of confidence.
They again went above and beyond. Having picked up the car and driven just 3 miles from the showroom I was involved in a near miss with a truck and sustained a puncture and damaged wheel. The team got me back on the road with a new tyre and will repair the wheel. They would accept no payment. ‘
“We do not want you having a bad experience when you take a car from Marinello.”
Say no more.
Kevin

May 31, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for you 5 star rating and wonderful feedback. As you know I was involved and aware of the whole experience. From a really unfortunate start it was a pleasure to meet you and get to know you. Thank you for your continued support of our business, from someone as successful as yourself it means such a lot, thank you. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

A seamless experience.

The whole experience from start to finish was seamless. The dealership is very close to home which made it easier

April 6, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Afternoon Thomas, thank you for your 5 star rating and kind comments. I will pass on your feedback to the team, with my thanks for a good job. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous from the day we walked into the showroom ( we thought we were just looking and walked out a few hours later with an order for a new Grecale Modena ) to the day of collection . I cannot fault the experience

March 30, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Melanie, thank you for your 5 star rating and fabulous feedback. I will pass this on to the team with my thanks. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Maserati Egham

From initial contact, to receipt of fantastic vehicle, brilliant customer care & professional service throughout. Lisa, Neil & the team, thankyou very much

February 14, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Stuart for your 5 star review and comments, we will share with Lisa and Neil. Kind Regards Team Maranello

Rated 5 out of 5 stars

Really great experience with Egham…

Really great experience with Egham staff. Always very friendly and helpful and the car handover was super pleasant and informative.

January 7, 2023
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Morning David, thank you for your 5 star rating and feedback. This is really appreciated and I make sure I thank the team. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

A great experiance from the first time…

A great experiance from the first time I visited the showroom until I collected the car I bought.

September 30, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Afternoon Andy, thank you for your 5 star rating and kind comments this is really appreciated. i will make sure i share your feedback with team Maranello with my thanks for a good job. Regards Howard Managing Director - Maranello.

Rated 5 out of 5 stars

My second Maserati from Maranello Egham…

My second Maserati from Maranello Egham and once again the end-to-end purchase process was both flawless and a pleasure.

September 2, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Martin, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

From when I first walked I was welcomed…

From when I first walked I was welcomed professionally and with courtesy. I was met by Ray Francis who could not have been more helpful. He was patient, knowledgeable, and passionate about the vehicles he was selling. The service provided was first class.

August 17, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Giovanni, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

People by from People

Several weeks ago we put a call in to the garage at Egham , we gave our details and our request for vehicle type and style. We received a prompt call from Lisa at Sytner and she struck up a relationship with us to help find what we required.
Needless to say she was friendly and professional at all times, this made us feel confident to only deal with Lisa until she could find us a perfect match of car.
Lisa worked extremely hard and from meeting her to receiving my car took 3weeks!!!
Having spent the last year visiting garages and being very disappointed with the staff at other garages, we are thrilled to say Lisa was amazing and this was the reason we bought from Sytner.

August 8, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Dennis Thank you for your 5 star review. Kind Regards Team Maranello

Rated 5 out of 5 stars

Maserati Levante Modena S

A real pleasure buying my Maserati Levante from Maranello. From start to finish the service was excellent and the team went the extra mile to secure the car Spec that I wanted. They also came in with a competitive price on my Part X which made my life a lot easier.

July 22, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Rose Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Great experience in buying and taking…

Great experience in buying and taking delivery of my Maserati staff are really lovely people would recommend every time 5 stars all the way

July 22, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Excellent service and attention to…

Excellent service and attention to detail very helpful couldn’t have had a more pleasant experience all staff excellent

July 20, 2022
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Towns-Wadey Thank you for your 5 star review and comments. Kind Regards Team Maranello

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look