Sytner Group - Maranello Maserati Ascot Reviews 

130
TrustScore 4.5 out of 5

4.4

High Street, SL5 7HP Ascot, Berkshire, GB


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Rated 1 out of 5 stars

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... See more

Company replied

Rated 5 out of 5 stars

Great service excellent experience from start to finish! I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, he... See more

Company replied

Rated 5 out of 5 stars

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... See more

Company replied

Rated 5 out of 5 stars

I purchased my 3rd Maserati yesterday from Lisa Jackson and Paul Eaton at Maserati Ascot. Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • High Street, SL5 7HP, Ascot, Berkshire, United Kingdom

  • 01344 293 793

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.4

All reviews

(130)

12,428 reviews in the last 12 months

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Rated 5 out of 5 stars

Maranello were a pleasure to deal…

Maranello were a pleasure to deal with......polite, professional and the best bit was that they were fun too !!
Nothing was too much trouble for Lisa who was a joy !
If only all car purchases could be like this :)

June 1, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Julia, Thank you so much for the kind comments about Lisa and the team! We hope you are enjoying your beautiful car and look forward to seeing you again soon. Team Maranello Maserati

Rated 5 out of 5 stars

A great experience through Maranello - thank you

I can highly recommend Maranello. I’ve just bought a car through them and I have to say the service was excellent from the first phone call, to visiting the showroom for a test drive and collecting my new car. The whole process was an enjoyable experience rather than just a car purchase. They went above and beyond. A very welcoming environment and warm service. I’d like to add that Adrian Jones was outstanding.

May 14, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Alz, Thank you for your 5 star review and comments. We appreciate your feedback and thank you for highlighting Adrian, I will be sharing with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

Above & beyond

Above & beyond!
Excellent service from the minute I contacted the garage till the final pick up and even after. Adrian went absolutely the extra mile as I went to look for a Levante and wanted to trade in my absolutely fantastic Ghibli.
Adrian was over the moon seeing my car and the deal was done really perfectly and most of all really fair (and better then their closest competitor)
Even after the sales he helped me really well with managing my new private plates, all as a free service, even making the plates & sending them. What more do you wish for!
Customer for life! Thank you Adrian, thank you Maranello Maserati.

April 29, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Ray, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

such a welcoming garage and the staff…

such a welcoming garage and the staff soo helpful and made me so relaxed. the service was amazing and could not be more helpful. handover was smooth and great fun
my salesperson lisa was fantastic , both professional and friendly and as this is my first maserati she made the whole experience brilliant

April 26, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Sarah, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

Fab Transaction

Lisa the Sales Specialist, was very knowledgeable about the car l wanted. She gave me all the relevant information and after my decision was made, found an exact fit for my needs. On the day of purchase, everyone at the showroom was very kind and patient, answering all my technical questions as though they were trained mechanics! All in all, a fantastic experience!

April 8, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Marilyn, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Perfecto

First class service all round from initial contact to collection of our Maserati
after sales follow up communication excellent
this is our second car purchase from Marenello and will certainly be back again

February 18, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Angela, Thank you for your 5 star review and comments. I will ensure the rest of my team receive a copy of your feedback as I am sure they will be just as delighted to read this. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Excellent service

Excellent service
I dealt with Adrian who was 1st class

January 18, 2021
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear Mr Ward, Thank you for your feedback and comments about Adrian. I will ensure he receives a copy of your feedback. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Mark sold me a Lavante

Mark sold me a Lavante. I have had my eye on this car for about 3 years. It is just what I wanted and outbeats my expectation as a car - could not be prouder to own her.
Mark did a great job to explain everything, give me all the finance options and did a good deal with me (with the support of his manager)
On the day of picking her up, Mark did a great job in a helping me surprise my daughter with a big reveal. It was great fun and very special - thanks guys!!!

November 3, 2020
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Miss Philpot for your for 5 star rating and fabulous comments, your feedback is really appreciated. I will certainly pass on your comments with my thanks to Mark and the team. Kind regards, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

My whole experience from beginning to…was the best

My whole experience from beginning to end was simply the best.
The team took my brief and translated it into the perfect vehicle for me in both style and performance.They are the consummate professionals with passion for their brand.
I will recommend Maranello Maserati Egham to anyone.

October 28, 2020
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Afternoon Sue, thank you for 5 star rating and fabulous comments, your feedback is really appreciated. I will certainly pass on your comments with my thanks to the team. Have a great weekend. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Right from the start i was given…

Right from the start i was given excellent service from Adrian. His part exchange price didnt quite match up so i sold to another company.

His hand over of the car at the Edinburgh showroom was great and i couldnt fault him in any way at all.

Faultless so lets hope the Maserati lives up to this as well.

October 12, 2020
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr McGhee for your 5 star rating, it is really appreciated and I will make sure I share the feedback with Adrian and the team. Kind regards Paul Eaton - Sales Manager - Maranello

Rated 5 out of 5 stars

Probably the best car dealership I have…

Probably the best car dealership I have ever visited. Made to feel welcome from the start. The sales team are very patient and spend a lot of time with you, making you feel at ease and understanding any concerns. Nothing was too much trouble, very professional and they remain in contact after purchase. Have recommended this car dealership to other friends based on this outstanding quality of service. Would definitely purchase future cars from them.

September 14, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star rating, I really appreciate your comments and commitment to a future purchase! I will share with Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

Rated 5 out of 5 stars

Dear Sytner Group,

Dear Sytner Group,
The experience of buying our Maserati Levante with Maranello group Egham was a seamless process. Salesperson Mr. Ray Francis is an outstanding sales person who cares of customer needs and simultaneously giving advise to cater for customer needs and demand. He was equally supported by Paul Eaton, who is an amazing person with a niche to understand customer requirements with genuine support towards the best deal they could offer that moment.
Overall we have to say we had a FIVE STAR experience and very satisfied customers.
Highly recommended.
Many Thanks
Kind rgds
Rajdeep

August 31, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Trivedi for your 5 star rating, I really appreciate your generous comments and will share with Ray and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

Rated 5 out of 5 stars

Great all round experience

Post retirement, having enjoyed premium company cars (usually German!) for more years than I care to remember, this was my first experience with Maserati. The Maranello team, with Mark Parsons on 'point' as sales lead, where always very professional, attentive, understanding and fun to deal with. They made the whole process seamless and hassle free - many thanks, guys.

August 21, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Broome for your 5 star rating, I really appreciate you comments and will share with Mark and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

Rated 5 out of 5 stars

Lisa Slater was exceptional

Lisa Slater was exceptional. The whole process was handled extremely professionally and cannot thank her enough.

August 18, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Cannell for your 5 star rating, I really appreciate you comments and will share with Lisa and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

Rated 5 out of 5 stars

Super Smooth Experience

Excellent Experience. Working with Lisa to select and purchase a new car was a super smooth process.

July 21, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Brewerton for your 5 star rating, I really appreciate you comments and will share with Lisa and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

Rated 5 out of 5 stars

A wonderful experience from start to…

A wonderful experience from start to finish. Ray Francis looked after my family and I - I can safely say the treatment was 7 star! Without Ray's expertise and friendliness I doubt we would have purchased the car that we did. Amazing!!!

July 14, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Armstrong for your 5 star (7star!) review, we really appreciate your super comments and will share with Ray and Team Maranello. Many thanks, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

A wonderful and friendly service

A wonderful and friendly service
Helpful and positive advice

July 8, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Mr Dhaliwal for your 5 star review, we really appreciate your comments and will share with Ray and Team Maranello. Many thanks, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

Resolutely Professional

Resolutely Professional
From my first email through to the purchase of my car, I was treated really well and my business appreciated. It was simple and honest engagement.

July 3, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Thank you Paddy for your 5 star review, we really appreciate your comments and will share with Ray and Team Maranello. Many thanks, Paul Eaton - Maserati Manager

Rated 5 out of 5 stars

Very well organised (car serviced…

Very well organised (car serviced during lock-down) Kept up-to-date with cars progress.

June 23, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Dear David, thank you for your 5 star rating and fabulous feedback. This is really appreciated and during these difficult times I know it will help me motivate the team. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Nothing to add.

June 16, 2020
Unprompted review
Sytner Group - Maranello Maserati Ascot logo

Reply from Sytner Group - Maranello Maserati Ascot

Morning David, thank you for your 5 star rating and I guess 'nothing to add' sounds good... I will share your feedback with the team. Regards Howard Managing Director - Maranello Sales

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