Sytner Group - Maranello Sales Reviews 

341
TrustScore 4.5 out of 5

4.4

Tower Garage, TW20 0AX Egham, GB


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Rated 5 out of 5 stars

Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... See more

Company replied

Rated 1 out of 5 stars

Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... See more

Company replied

Rated 5 out of 5 stars

My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... See more

Company replied

Rated 5 out of 5 stars

Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

341 reviews

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4.4

All reviews

(341)

11,871 reviews in the last 12 months

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Rated 2 out of 5 stars

Very poor communication and level of…

Very poor communication and level of service. Slow to progress ... 1-2weeks has turned into 2months and the car is still not due back until 6th Sept at the moment!

August 9, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Morris, I am really sorry to read your comments, with factories closed and holidays, delays particularly this time of year can happen. That said, that is no excuse for poor communication. I have spoken to the team to find a solution to completing your car sooner. We will come back to you. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Everything was as promised having been…

Everything was as promised having been badly let down by Sytner’s Jaguar dealership a number of times it was refreshing to have some customer care delivered

July 23, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Denton, Thank you for your 5 star review and comments. Kind Regards Maranello Sales

Rated 5 out of 5 stars

I had an amazing experience buying my…

I had an amazing experience buying my 812 with jack at maranello. He was very attentive and didn’t miss any details and was a great experience , I would definitely buy another car from jack again

July 15, 2024
Unprompted review
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Reply from Sytner Group - Maranello Sales

Dear Mr Perks, Thank you for your 5 star review and comments about Jack. We will ensure he receives a copy of your feedback as he will be delighted to read this. Kind Regards Team Maranello

Rated 5 out of 5 stars

Paul at Marinello in Thorpe was…

Paul at Marinello in Thorpe was excellent as always.
A bit frustrating that there wasn’t the higher car available , which was booked some weeks before , but this was nothing to do with Paul.

July 1, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Kehoe, Thank you for your 5 star review and comments. We value all feedback and will discuss the comment regarding a courtesy car with the team. Kind Regards Team Maranello

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always
Very helpful staff

June 21, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mo, Thank you for your 5 star review and comments. Kind Regards Maranello Sales

Rated 5 out of 5 stars

Great service thank you

Aden did a great job looking after me and keeping me informed of progress. Thank you!

June 24, 2024
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Reply from Sytner Group - Maranello Sales

Dear Andrew, Thank you for your 5 star review and comments, Kind Regards Team Maranello

Rated 5 out of 5 stars

I have had my Maserati Levante serviced…

I have had my Maserati Levante serviced at Egham for a few years and the experience has always been exceptional.

Antony in the service department always looks after me and is extremely knowledgeable but most importantly is always very fair - I would not hesitate to recommend this company for any Maserati work big or small.

June 21, 2024
Unprompted review
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Reply from Sytner Group - Maranello Sales

Thank you for you 5 star rating and kind comments. We will thank Antony and the team for a good job and we remain grateful for you returning and supporting our business. Regards Howard

Rated 2 out of 5 stars

Normally excellent, but not this time.

Normally happy with the service, but something went seriously wrong their end this time. Now being resolved and they are taking responsibility, but quite frustrating.

June 19, 2024
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Reply from Sytner Group - Maranello Sales

Afternoon Andrew, I am really sorry we did not this right first time. Classic cars can always be a challenge but that is no excuse for poor communication. I am pleased we are now getting this sorted out and I am sure we will get it right. All the best Howard Managing Director - Maranello

Rated 5 out of 5 stars

Haooy customer

Called me to tell me the service was due. Arranged to collect the car and deliver it back
Very flexible on timing
Happy with the service.

June 17, 2024
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Reply from Sytner Group - Maranello Sales

Dear John, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Everything just as expected

Everything just as expected - a very smooth experience from start to finish.

June 12, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Sanders, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

prompt response

prompt response, efficient service, helpful staff Paul Withers

May 30, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Cheng, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Ferrari Egham Service

Incredibly helpful and knowledgeable team in customer services who went beyond the norm to assist me and made my experience enjoyable. Special mention for Mandy at Egham Ferrari CS.

May 24, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Rowson, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Very friendly and professional service…

Very friendly and professional service especially from my service advisor Paul Withers who looked after me from start to finish.

May 8, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Tonna-Barthet, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Service from Paul above expectations

Service from Paul above expectations. Always try to accommodate even when workshop extremely busy.

May 9, 2024
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Reply from Sytner Group - Maranello Sales

Dear Peter, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Rated 5 out of 5 stars

Maserati collection, service and return.

The collection, service and return of my Maserati Ghibli was faultless. The car was returned on time, as advised, and spotlessly clean.

April 26, 2024
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Reply from Sytner Group - Maranello Sales

Dear Mr Vincent, Thank you for your 5 star review and comments. Kind Regards Team Maranello Aftersales

Rated 5 out of 5 stars

I had a great experience with your team…

I had a great experience with your team on the day my car was serviced. The front of desk were very professional. Evan down to the lady that called me on the phone today. Shame was very polite and professional. Thank you for a great experience. See when it’s time for my next service.
Kind regards Phil Pounder.

April 22, 2024
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Reply from Sytner Group - Maranello Sales

Afternoon Phil, thank you for you 5 star rating and fabulous feedback. I will make sure we share this with the team with our thanks for a job well done. Regards Howard

Rated 5 out of 5 stars

New Ferrari Purchase...

I recently bought a Ferrari from Maranello Egham and couldn't be more pleased by the entire experience, it was simply first class and that was before I even set eyes on the car in person. A special mention must also go out to Theo T. who I dealt with and he arranged everything for me in a very timely manner. So much so that he not only arranged delivery of the car to my home in Northumberland but personally came up to do the handover himself which for me is going above and beyond as it's a circa 600 mile round trip so 'Thank You' for this Theo, you've certainly got a customer for life with me. Outstanding!!!

March 30, 2024
Unprompted review
Sytner Group - Maranello Sales logo

Reply from Sytner Group - Maranello Sales

Dear Paul, thank you for your 5 star rating and fabulous feedback. Super feedback and I will certainly thank Theo and the team. All the best Howard

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