From the moment the booking was made, to driving away, everything was done very professionally. On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They... See more
Company replied
Hello North Wales Audi, having decided to look for an Audi and choosing Llandudno, we came across Paul Dixon. Paul was great in helping with our search from start to finish, he was never pushy, very f... See more
Company replied
It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This contin... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Huge thank you to Dan from the service…
Huge thank you to Dan from the service team , amazing customer care and they even gave my car a wash! Thank you
May 7, 2024
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Marie. We are delighted to hear that Dan provided you with excellent customer care and that your car was given a wash. We strive to provide the best service possible and it's great to hear that we have achieved this. We hope to see you again soon at North Wales Audi.
Reassuring to find a top rate Audi dealer
I’ve owned and driven Audis for many years.
In recent times I’ve been concerned that some Audi dealers had lost their way!
This experience with North Wales Audi has restored my faith.
Efficient, professional, friendly.
Apryl was a ‘ no bull ‘ sales person.
The whole process from enquiry, through test drive to collection was excellent.
Your showroom was equally top rate.
Very happy with the new car.
April 22, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, John. We are delighted to hear that your experience with North Wales Audi has restored your faith in the Audi brand. We are proud to have Apryl as part of our team and we are glad that you were pleased with the whole process from enquiry to collection. We hope you enjoy your new car and look forward to seeing you again soon.
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mr Owen. We are delighted to hear that Dan provided you with an excellent experience.
Excellent service
Email received confirming time of service and where to go as it could be quite daunting not knowing where the service department could be in a large building.
April 5, 2024
Reply from Sytner Group - North Wales Audi
Dear Mrs Roebuck, thank you for your 5 star review of North Wales Audi. We are delighted to hear that you had a positive experience with us. We are glad that you received an email confirming the time of your service and where to go. We understand that it can be daunting to find the service department in a large building, so we are pleased that we were able to make your visit as stress-free as possible. We hope that you will continue to choose North Wales Audi for all your servicing needs. If you have any questions or concerns, please do not hesitate to contact us. Once again, thank you for your kind words and we look forward to seeing you again soon. Kind regards, North Wales Audi
Reece Hughes from the service…
Reece Hughes from the service department was so helpful, friendly and professional. He kept me updated every step of the way and made sure my car was ready at a time convenient for me! Thanks Reece!
March 29, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words about Reece Hughes from our service department. We are delighted to hear that he was so helpful, friendly and professional throughout your experience. We understand how important it is to keep our customers updated and ensure that their car is ready at a convenient time. We are glad that Reece was able to provide you with such a great service and we hope to see you again soon. Thank you for choosing North Wales Audi.
Michael and Kane were very professional…
Michael and Kane were very professional and informative about the process of purchasing my first Audi! The experience was very thorough and nothing was too much to ask.
March 28, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Miss Roberts. We are delighted to hear that you had a positive experience with Michael and Kane. At North Wales Audi, we strive to provide our customers with the best possible service and we are glad that we could meet your expectations. We hope that you enjoy your new Audi and that you will come back to us for any future needs. Thank you for choosing North Wales Audi.
An enjoyable & professional visit
Frank was genuine , professional & helpful in every way . Mark who drive me to & from town was lovely in every way . Sooo much better than some of my previous visits
Sadie was also involved in organising my visit .. she’s always on the ball & professional & helpful too
March 21, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mary. We are delighted to hear that you had a positive experience with Frank, Mark and Sadie. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing North Wales Audi.
prompt polite attention.Car brought to…
prompt polite attention.Car brought to door when ready,much appreciated in wind and rain!
March 20, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind review Oliver. We are delighted to hear that you had a positive experience with us at North Wales Audi. We understand how difficult it can be to get to us in wind and rain, so we are glad that we were able to bring the car to your door. We strive to provide prompt and polite attention to all of our customers and we are glad that we were able to meet your expectations. We hope to see you again soon. Thank you for choosing North Wales Audi.
Exceptional Customer Service at Sytner NW Audi
As a returning customer at Sytner NW Audi, I would highly recommend this group for their excellent service provided both during and after the sale. The team including Michael, Kane and Mark are very knowledgeable, friendly, and not pushy, which made me feel comfortable and they also have a wide selection of vehicles to choose from, and made the buying process smooth and efficient.
The team at NW Audi priorities customer satisfaction and go above and beyond to make sure customers are happy with their purchase. I would highly recommend this dealership to anyone who is looking to buy a car.
March 15, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Siobhan. We are delighted to hear that you had a positive experience with us at Sytner NW Audi. Our team is committed to providing the best customer service and we are glad that you felt comfortable and well looked after. We strive to make the buying process as smooth and efficient as possible and we are glad that you were satisfied with your purchase. We are grateful for your recommendation and we look forward to welcoming you back in the future.
Most helpful friendly and professional.
March 7, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Paula. We are delighted to hear that you had a positive experience with us at North Wales Audi. Our team strives to provide the highest level of customer service and we are pleased that you found them to be helpful, friendly and professional. We value your feedback and we look forward to welcoming you back in the future.
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Miss Jones. We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide the best service possible and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your Audi and that you will come back to us for any future needs. Thank you again for your review and for choosing North Wales Audi.
MoT and service
Booked my MoT in plenty of time. Dropped the car off the day before so they could start first thing in the morning. The Audi cam video explained everything clearly. Got the car back after some extra repairs were needed for the MoT and all work, admin and personnel were excellent. They even cleaned the car!
February 26, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review of North Wales Audi. We are delighted to hear that you had a great experience with us. We strive to provide the best customer service and are pleased that you found our Audi cam video helpful. We are also glad that you were happy with the extra repairs that were needed for the MoT and that our staff and admin were excellent. We are especially pleased that you noticed that we had cleaned your car. We hope to see you again soon.
all round great service as always.bit…
all round great service as always.bit annoyed i didn't get an audi cam of the work.
March 4, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review Brian. We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide the best service possible and are sorry to hear that you didn't receive an Audi cam of the work. We will make sure to look into this and ensure that this doesn't happen again. We hope to see you again soon and thank you for your continued support.
Took my Audi R8 to North Wales Audi for…
Took my Audi R8 to North Wales Audi for a routine oil service 20/2/24 at a cost of £980. Radio silence for almost a week. Received a phone call to say that the expansion tank had exploded whilst the technician was "revving the car to 3000rpm for 2 mins" to heat the oil up for the oil change. Refused to take responsibility and wanted to charge an extra £660 to replace the expansion tank. As far as I am concerned, the car has driven fine for the last 2 years and drove 30mins, over 26 miles to drop it off with no issues. Now had to collect by hiring a trailer, van and driver. So car went in fine, came out broke. Legal letters sent. Cannot verify if any other damage has been caused to the engine from overheating. Car has been abused, mistreated and the service not provided with reasonable care and skill.
EDIT 28/2/24
Before Tony changes his response to my review, I have copied & pasted it here with my responses which clearly show a lot of contradictions & unwillingness to provide vital information:
Hi Mr Evans, .... before replacing the oil and filters in this model of car it, is essential that the oil is at operating temperature before being removed from the car, it was only before the car had reached operating temperature that our Master technician noticed a crack in the expansion chamber for the coolant that was starting to leak, at no point was there an explosion
(REPLY - your service adviser’s words of explosion, not mine. I was also told that your technician couldn’t see the expansion tank or a crack without removing engine panels? It was also confirmed when I collected the car that he did not know where the coolant was coming from as he hadn’t removed the expansion tank?!
So did the car get up to operating temperature or not? If it didn’t, then how was the service carried out correctly if it is “essential” to be at operating temperature to remove the oil? According to your reply, “before the car had reached operating temperature”….”he immediately abandoned the process”? )
As soon as Our master technician noticed the coolant leak, he immediately abandoned the process and we reported our findings to you, it was only when the car was warming up did the fault fault in the tank become apparent.
(REPLY -This is completely false Tony & I think you know this. The version of events clearly don’t align. I was only informed of this Monday morning, some 6 days after leaving the car in your care for a 1-2 day service & me chasing via phone. Your technician said he did the service early on the previous week. I even called on the Thursday & Friday asking for an update and no one came back to me but was told the service was done and just waiting for some clips for the undertray. This was your opportunity to let me know in a timely manner but seems this time has been taken in trying to get your stories straight. Unfortunately this is now unfolding)
I understand that a replacement expansion tank is not a cheap part to purchase so I understand your frustration at having to go to further expense to maintain your Audi R8,
(REPLY - Trust me, money isn’t an issue. This car is just part of my collection & paying £980 for an oil change just because you’re an official Audi garage should come with an element of reassurance that the car would be looked after in the correct manner)
To say that our Master Technician abused and mistreated your car is very unfair, we simply ran your car up to temperature and noticed a fault.
(REPLY - I thought the car didn’t reach operating temperature Tony? Please can you clarify? I was told that the car was sat “revving up to 3000rpm for 2 mins” on the ramp to increase the oil temp)
I can also reassure you that our fully trained Audi Master technician is not in the habit of mistreating and abusing customers vehicles, the threats of poor google reviews and legal action to be used as a weapon to try to force us to pay for faulty components (caused by Audi) on a vehicle that is 12 years old and 9 years out of warranty
(REPLY- No threats, just an honest review of what’s happened & you will be exposed. The legal process is now what I have to go through because you have refused to investigate, uphold my complaint or provide me with more detailed information that I have requested. Also, didn’t realise the age of a low mileage, full Audi Service History, high performance car would have such a bearing on your treatment of my complaint, seems a little unfair. After all, I would assume the car has been maintained correctly having only ever visited Audi garages in its lifetime.My car drove to you in full working order. It left unable to drive, trailered away at my cost.Any coolant leak would've been clearly visible on the underside of the car & steaming inside the engine bay visible in the back window which was not happening.Also not apparent in your lengthy 5 mins Audi Healthcheck Video.
February 27, 2024
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Mr Evans, here at North Wales Audi we take great pride in delivering the best possible service to all of our customers , in this instance we did exactly that, we followed the exact procedure for servicing an R8 as outlined by the manufacturer, your vehicle was worked on by an experienced Audi Master Technician, before replacing the oil and filters in this model of car it, is essential that the oil is at operating temperature before being removed from the car, it was only before the car had reached operating temperature that our Master technician noticed a crack in the expansion chamber for the coolant that was starting to leak, at no point was there an explosion. As soon as Our master technician noticed the coolant leak, he immediately abandoned the process and we reported our findings to you, it was only when the car was warming up did the fault fault in the tank become apparent, I understand that a replacement expansion tank is not a cheap part to purchase so I understand your frustration at having to go to further expense to maintain your Audi R8, To say that our Master Technician abused and mistreated your car is very unfair, we simply ran your car up to temperature and noticed a fault. I can also reassure you that our fully trained Audi Master technician is not in the habit of mistreating and abusing customers vehicles, the threats of poor google reviews and legal action to be used as a weapon to try to force us to pay for faulty components on a vehicle that is 12 years old and 9 years out of warranty is not the norm from our customers and is disappointing to see this happening now. Kind Regards Tony Gibbons General Sales Manager
Really helpful staff
Really helpful staff, everything happened as arranged, car valeted, very good experience. Just wait for a spare to arrive to get car back to 100%
February 12, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review Lee! We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide excellent customer service and are glad that we were able to meet your expectations. We are sorry that you had to wait for a spare part to arrive to get your car back to 100%, but we are glad that you were satisfied with the overall experience. We look forward to seeing you again soon.
Did not like the long wait for service…
Did not like the long wait for service with no courtesy car option. I have been a loyal customer for many years and to wait 4+hrs is not acceptable
February 7, 2024
Reply from Sytner Group - North Wales Audi
Thank you for your feedback. We are sorry to hear that you had a long wait for service and that you were not offered a courtesy car. We value our loyal customers and we strive to provide the best service possible. We are currently looking into ways to reduce wait times and improve our customer service. We appreciate your feedback and we hope that you will continue to be a loyal customer of North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review of North Wales Audi. We are delighted to hear that you had a positive experience with us. We strive to provide excellent customer service and communication, so we are pleased that you felt this was the case. We value your feedback and will continue to work hard to ensure that all our customers receive the same level of service. We look forward to welcoming you back to North Wales Audi in the future. Kind Regards Tony Gibbons General Sales Manager
Easy no hassle…….except for all the…
Easy no hassle…….except for all the phone calls leading up to the appointment!
January 23, 2024
Reply from Sytner Group - North Wales Audi
Hi Sue, Thank you for taking the time to leave us a great 5 start review, We are delighted to hear that you had an easy and hassle-free experience with us at North Wales Audi. We apologize for the multiple phone calls leading up to your appointment. We understand that this can be inconvenient and we are working hard to ensure that our customers have a smooth and efficient experience with us. We value your feedback and thank you for taking the time to share your experience with us.Kind Regards Tony Gibbons General Sales Manager
Purchase of new Audi Q4
Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They were happy to answer any questions & dealt with a minor glitch on delivery in an exemplary way. We would thoroughly recommend this dealership.
November 28, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mr Close. We are delighted to hear that you had a positive experience with us at North Wales Audi. Our team is committed to providing excellent customer service and we are pleased that we were able to help you find the perfect vehicle for your needs. We are also glad that we were able to resolve any issues quickly and efficiently. We look forward to welcoming you back in the future. Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review, Mrs P M Owen. We are delighted to hear that you had a straightforward, no problem service at North Wales Audi. We strive to provide the best customer service and we are glad that we could meet your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.