Arranged service and was promised a loan car. When visited garage had no loan car available. Not the first time to have received poor service at Llandudno Junction Audi. Service department in a mess.... See more
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From the moment the booking was made, to driving away, everything was done very professionally. On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails t... See more
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Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They... See more
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Hello North Wales Audi, having decided to look for an Audi and choosing Llandudno, we came across Paul Dixon. Paul was great in helping with our search from start to finish, he was never pushy, very f... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
230 reviews
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Very poor after sales!
Arranged service and was promised a loan car. When visited garage had no loan car available. Not the first time to have received poor service at Llandudno Junction Audi. Service department in a mess. Don’t buy there after sales is very poor although I have no problem with the car. Will buy an Audi again but not there.
July 27, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear OT, we sincerely apologise for the disappointing experience you had with our service department at North Wales Audi. It is regrettable that a loan car was not available as promised and we understand how frustrating this must have been, especially given your previous encounters. We value your feedback and are sorry that our after-sales service did not meet your expectations. We appreciate your continued loyalty to Audi and hope your future ownership experiences are more positive.
The communication from start to finish…Excellent
The communication from start to finish was excellent, through either whats app, email or tex, and kept me updated throughout the process.
Brilliant and very profesional.
June 9, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Tristan, Thank you ever so much for your kind words and for taking the time to leave us such a positive review. We’re delighted to hear that our communication throughout the process was clear and consistent, whether via WhatsApp, email, or text. It’s wonderful to know that you found our service brilliant and professional. Your feedback truly means a lot to the team here at North Wales Audi. We look forward to assisting you again in the future. Kind regards, North Wales Audi Team
From the moment the booking was made, you feel at ease
From the moment the booking was made, to driving away, everything was done very professionally.
On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails to disappoint. He acts with professional throughout the visit.
The service received here is fantastic, every detail down to the consumer waiting area.
July 7, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Chris, Thank you very much for your glowing review. We are delighted to hear that from booking to collection, you experienced professional and attentive service, especially from Frank, who clearly takes great pride in his work. It’s wonderful to know that every detail, including the waiting area, contributed to a positive visit. Your kind words are greatly appreciated and motivate us to maintain the highest standards for all our customers. We look forward to welcoming you back in the future. Best wishes, North Wales Audi Team
Good work and people, dodge comms
The work was done as expected, quality was excellent, when I talked to a real person they were polite and effective. The new WhatsApp approach to communication did not work, so comms were a challenge, which they always are with Sytner.
June 25, 2026
Unprompted review
Friendly helpful staff from customer…
Friendly helpful staff from customer service to mechanics and tyre fitters, easy to book and great communication
June 26, 2026
Unprompted review
It started well and then went downhill…
It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This continued when I returned to collect 3 hours later he was away from desk and again an hour later and a further 30 mins later eventually the back office manager realised something was amiss it still took a further 15 minutes before I could drive my serviced car away.
No apologies or reasons given all in all not a good experience
Nothing wrong with the service
Would I recommend absolutely not
May 26, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Debbie, thank you for your feedback. We are sorry to hear about the delays and lack of communication you experienced during your visit. This is not the standard of service we aim to provide. We appreciate your comments regarding the service itself, but regret that the overall experience was disappointing. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss your concerns further. Kind regards, North Wales Audi Team
Excellent service from Neill
Excellent service from Neill. Kept me informed of progress and the car was ready and washed for the agreed time.
May 22, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Mike. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Neill provided excellent service and kept you well informed throughout. It’s wonderful to know your car was ready on time and presented to a high standard. Your feedback is greatly appreciated and motivates us to maintain the highest levels of customer care. We look forward to welcoming you back to North Wales Audi in the future. Best regards, The North Wales Audi Team
Left Sitting for Weeks While I Was Ignored
My car was booked in for a recall and minor additional work. It ended up sitting at the dealership for over three weeks (well into a fourth) with no work carried out.
After initial contact, communication stopped completely. I chased almost daily—calls were diverted to an automated system, messages weren’t returned, and no one provided a clear update.
The ECU update is a good example of the confusion. I was initially told it had to be done so fault codes could be read, which is why I eventually agreed to it (in writing). However, despite the update not being carried out, I was later told the car had “lots of stored faults” anyway—contradicting the earlier explanation entirely.
When I finally got through, I was told no work had been done because the car was “heavily modified”—despite me having already confirmed I accepted this and was happy for them to proceed. For clarity, the car has an aftermarket exhaust, air filter and remap; otherwise it is standard. I have owned similarly modified vehicles before, and other main dealers (including Mercedes and Nissan) have had no issue working on them.
I was also incorrectly told the car had no catalytic converters (it does—sports cats, clearly visible), and the car was left outside where it picked up paint damage from bird droppings.
In the end, I collected the vehicle with nothing completed. No charge was made, but the main issue is that the car was effectively left unused for weeks while I was ignored.
A simple phone call early on to say they would not proceed would have avoided all of this.
May 13, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Jamie, we sincerely apologise for the poor experience you have described. It is disappointing to hear about the lack of communication and the confusion regarding your vehicle’s modifications and work required. This is not the standard we aim to uphold. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, so we may better understand your concerns and address them directly. Kind regards, North Wales Audi
Very efficient and courteous service…
Very efficient and courteous service throughout. Check in and collection first class.
May 8, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Mr Sperring, Thank you very much for your kind words and for taking the time to share your experience with North Wales Audi. We are delighted to hear that you found our service both efficient and courteous, and that the check-in and collection process met your expectations. It is always our aim to provide a first-class experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you again in the future. Kind regards, North Wales Audi Team
Excellent customer experience and…
Excellent customer experience and minimum fuss.
April 20, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear David, thank you very much for your kind words and for taking the time to share your experience with North Wales Audi. We are delighted to hear that you found the customer service excellent and appreciated the minimum fuss approach. It is always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback is greatly valued and encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, The North Wales Audi Team
Prompt and friendly service
April 2, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Vivien, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service both prompt and friendly. It is always our aim to provide a welcoming and efficient experience for all our customers. Your positive feedback truly means a great deal to the entire team here at North Wales Audi. We look forward to welcoming you back in the future. Best wishes, The North Wales Audi Team
The customer service was excellent I …
The customer service was excellent I was phoned as soon as my car was ready to collect which was the time I had been given when I dropped the keys off.. All staff were polite and friendly .
March 14, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Gina - Thank you very much for your kind words and for taking the time to share your experience with North Wales Audi. We are delighted to hear that our customer service met your expectations and that you found our staff polite and friendly. It’s wonderful to know that the communication regarding your car collection was clear and timely. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Kind regards, North Wales Audi Team
Audi service dept
Frank Cunliffe was proffesional polite and communicative.
Showroom was very nice, comfortable and peaceful
February 27, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Mark. Thank you very much for your kind words. We are delighted to hear that Frank Cunliffe provided you with professional, polite, and communicative service. It’s wonderful to know that you found our showroom comfortable, peaceful, and welcoming. Your positive feedback means a great deal to us and encourages our team to continue delivering the highest standards. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, North Wales Audi Team
Quite disappointed with the dealings we…
Quite disappointed with the dealings we have had with the North Wales Audi. We purchased our vehicle at the end of December, we had an agreed date to collect the car and we had set off on our travels to collect to then receive a call to say there is a fault with the car an it’s now not ready - as we was part exing our car this was not a big issue.
During the time of waiting for the new car to be ready the new finance payment was already taken from our account - I suspect they didn’t postpone this to ensure the deal was within there December cut off. After the chasing for 4 weeks we finally got what was owed from the finance of paying two cars for incorrect dates.
After just 2 weeks of having the car, our heating button broke. We had to chase for an update on this matter many of times for them to finally collect the car and provide a courtesy car. The courtesy car provided had its registration pretty much blocked out with tape etc meaning we could have been pulled at any time for driving the car.
The car was collected on 4th February and it took them until today 5th March to return. The condition the car has been returned in is disgraceful, given we only had the car 4 weeks before they picked it up you can tell it’s sat on a forecourt for weeks without being touch - covered in bird poo and the inside drivers seat has some kind of white substance in it. The car now needs a full valet and I won’t bother contacting Audi about this as they fail to get back to you anyway!!
The whole time we have been advised a guy called bledd will be in touch as he’s high up but we are yet to hear from bledd (apart from 1 call in December to apologise and keep us sweet). Bledd promised some sort of incentive but we are yet to receive anything, Bledd has had several emails off my partner but we have also never received a reply to any of these.
The only communication we get is via Georgia which we are very grateful for however I hope nobody has an experience the same as us as it’s not what you want when you buy a new car!!
March 5, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Leah, we are truly sorry to hear about your disappointing experience with North Wales Audi. This is certainly not the standard we aim to provide. We appreciate your patience and feedback regarding the issues you faced. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who would be keen to discuss your concerns further and work towards a resolution. Kind regards, North Wales Audi Team
Staff very help and all aspects of the experience were excellent.
Staff very help and all aspects of the way I was dealt with were excellent and the car was finished in good time.
February 23, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Angela. Thank you very much for your kind words. We are delighted to hear that our staff were helpful and that every aspect of your experience was excellent. It’s wonderful to know that your car was finished in good time, meeting your expectations. Your feedback means a great deal to us and encourages our team to continue providing the best possible service. We truly appreciate you taking the time to share your positive experience with North Wales Audi. Kind regards, Johnathan Baxter
Back on home territory
Back on home territory, it is a pleasure to be in the showroom.
We can at finally see new models during our visits.
February 24, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words. We are delighted to hear that you enjoy visiting our showroom and appreciate the opportunity to see the latest models. It is always a pleasure to welcome customers back to familiar surroundings, especially when they can explore our new offerings. Your continued support means a great deal to us, and we look forward to providing you with an excellent experience on every visit. We hope to see you again soon. Best Wishes Johnathan Baxter
Excellent communication
Excellent communication. The car was booked in over the phone for a service and MOT and Dorian Ives kept me informed throughout the day.
February 19, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Andrew - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dorian Ives provided excellent communication and kept you well informed throughout the day. It is always our aim to make the service and MOT process as smooth and straightforward as possible. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, North Wales Audi Team
Excellent hassle free service
Excellent hassle free service. Thanks to Frank for all his help
February 20, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Paul - Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service hassle-free and that Frank was able to assist you so effectively. It’s always wonderful to know our team’s efforts are appreciated. Your feedback means a great deal to us, and we look forward to welcoming you back to North Wales Audi in the future. Best wishes, The North Wales Audi Team
Ease of booking
Ease of booking. Pleasant knowledgeable staff.
And a relaxed atmosphere, with a welcome cup of coffee.
February 9, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words. We are delighted to hear that you found the booking process easy and enjoyed the knowledgeable and pleasant service from our team. It’s wonderful to know that the relaxed atmosphere and a welcome cup of coffee contributed positively to your experience. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to North Wales Audi in the future. Best Wishes Johnathan Baxter
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