From the moment the booking was made, to driving away, everything was done very professionally. On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails t... See more
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Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They... See more
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Hello North Wales Audi, having decided to look for an Audi and choosing Llandudno, we came across Paul Dixon. Paul was great in helping with our search from start to finish, he was never pushy, very f... See more
Company replied
It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This contin... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
231 reviews
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Ease of booking
Ease of booking. Pleasant knowledgeable staff.
And a relaxed atmosphere, with a welcome cup of coffee.
February 9, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words. We are delighted to hear that you found the booking process easy and enjoyed the knowledgeable and pleasant service from our team. It’s wonderful to know that the relaxed atmosphere and a welcome cup of coffee contributed positively to your experience. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to North Wales Audi in the future. Best Wishes Johnathan Baxter
A business that values its customers
From start to finish I was made to feel like a highly valued customer, with very clear and detailed explanations provided to every question asked. I was dealt with in a highly professional manner by Frank Cunliffe, he is a credit to your company and a highly knowledgeable individual.
January 23, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much John for your kind words and for taking the time to share your experience. We are delighted to hear that Frank Cunliffe provided you with clear, detailed explanations and made you feel valued throughout your visit. It is wonderful to know that his professionalism and knowledge left such a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to the whole team at North Wales Audi. Kind regards, Johnathan Baxter
We purchased a new Q3 from Mark…
We purchased a new Q3 from Mark Willingham. From making the order to collecting it Mark kept us informed of where the car was from when it was built to the delivery to North Wales Audi. When we went to collect it Mark made the experience a really good day. I can't say anything but from start to finish Mark was very polite and extremely professional.
January 26, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you Ian, for your kind words and for taking the time to share your experience. We are delighted to hear that Mark provided such a professional and polite service throughout the entire process, from ordering to collection. It’s wonderful to know that your day collecting the new Q3 was a positive and memorable one. We truly appreciate your feedback and are pleased that we could make the experience enjoyable for you. Wishing you many happy miles in your new car! Best Regards Johnathan Baxter
Warning still on dash after service
Warning still on dash after service. Unable to correct before leaving garage
January 21, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Margaret, we are sorry to hear that the warning light remained on your dashboard following your recent service and that this was not resolved before you left the garage. We appreciate how frustrating this must be and would like to understand more about your experience. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who will be happy to discuss this matter with you further. Kind regards, North Wales Audi Team
Impeccable service from Audi staff
Impeccable service from Audi staff, Siôn was so friendly, helpful, attentive and knowledgeable,definitely a 5 star review with added stars as he went above and beyond to reassure me about everything that was going on with my precious Audi which I was leaving in his care. I wouldn’t hesitate to recommend Siôn,Frank and the team who looked after me and my car, repaired it and kept me updated and informed all day. Thank you for a great service
January 19, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words and wonderful 5-star review. We are delighted to hear that Siôn, Frank, and the team provided you with such attentive and reassuring service throughout your visit. It’s always our aim to make every customer feel confident and well-informed when leaving their Audi in our care. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.
Interpretation of MOT failure
Car failed MOT (Thursday18th December) but was told that it was Ok to drive as previous MOT was still valid and that the fault wasn’t serious. Couldn’t offer to fix it within a short period of time and was booked in for 22 days later (9th January, with Christmas in the middle of the time period however). When I showed the video to a local garage later on the 18th I was advised that the fault wasn’t a fail but it was an advisory on the MOT. Probably a grey area for interpretation I guess. When I checked the MOT status on the government website it was listed as major defect, repair immediately. The government website definition of this is “Major defects may compromise the safety of the vehicle, put other road users at risk, or harm the environment. A vehicle with a major defect will fail the test.” I was advised by the local garage that this category of fail should not be driven for a number of reasons, insurance not valid, potential prosecution for driving a vehicle in a dangerous condition and if I’d broken down the rescue company (AA, RAC, etc) wouldn’t come out. I was unable to contact the service representative by phone (no answer) on the 22nd December to clarify this. I needed the car sooner than the 9th January so I had the MOT redone and the “advisory fail” part replaced by the local garage.
December 18, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear MycH. Thank you for sharing your experience. We apologise for any confusion regarding the MOT results and the inconvenience caused by the delay in booking your repair. We understand your concerns about vehicle safety and the importance of clear communication. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss this matter further and address any outstanding concerns you may have. Kind regards, North Wales Audi
*Horrific Experience with Audi North…
*Horrific Experience with Audi North Wales 🚫*
Title: Deceptive, Unprofessional & Totally Unacceptable - 1/5 stars
Audi North Wales = LIARS. Tom O'Kelly sold me a car, took deposit. Days later, manager Jule Waters calls saying "can't sell" 🤯!
Promised checks were done, car was "sound". FALSE. Had a buyer before me wanting finance - they'd have checked if it was roadworthy. I paid cash. Think they didn't want that - they profit from finance 💸.
Wasted my time. Now stuck with loan, potential interest. Getting another loan/finance won't be easy. Reported to Audi UK & The Motor Ombudsman.
Spoke to Bleddyn Hughes. Car goes to BCA auction? No update when/price. No help sourcing another car. NO CUSTOMER SERVICE 🙄.
Tom O'Kelly vanished. Jule Waters wouldn't help. Bleddyn Hughes fobbed me off.
And I’m still waiting for my deposit to be returned.
Shame on Sytner Audi employing these people. 👎
#AudiNorthWales #DontGoHere
December 15, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Saifur, we are truly sorry to hear about your disappointing experience with Audi North Wales. This is not the standard of service we aim to provide, and we understand your frustration. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a way to address the issues you have raised. Thank you for bringing this to our attention.
Straight forward booking for Mot
Straight forward booking for Mot, everything explained and plenty of reminders of booking date & time.
December 3, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Mr Morris, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the booking process for your MOT was straightforward and that our reminders were helpful. It is always our aim to provide clear communication and excellent service to all our customers. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to North Wales Audi in the future. Kind regards, The North Wales Audi Team
Disappointing..... new S5 from Llandudno Audi
Purchased a new S5 from Llandudno Junction and picked up at end of October. 2 days later it was back at the service centre being fixed but had to wait for back order of parts to be supplied (can't blame service department for that). Trying to contact people via phone at the Audi 'sales' department was nigh on impossible. Being put through from the 'hub' no one picked up, allegedly messages were left to phone me back but no one ever did. Emails tended to work eventually. The service centre worked well for contact using WhatsApp. They managed to get a courtesy vehicle for me but had to go and get one even though a request for one had been place!!! Sales department....there is no receptionist. So you have to go there and wander around until someone asks what you want. As someone who has owned Range Rovers, BMWs, Jaguars I have never come across this before, it is quite a let down. When visiting high end dealers, or to be honest, any dealer, I expect to be immediately asked if someone can help me and somewhere comfortable to sit down and have a cup of tea/coffee served and not in disposable cups. My last visit there I spoke to two ladies who had been waiting 15 mins and no-one had spoken to them!!!! I feel Audi Llandudno has a massive amount to learn. So Audi sales 1/10 Audi Service 9/10
November 8, 2025
My Audi A3 needed brake fluid change
My Audi A3 needed brake fluid change, the communication and service was first class, they even washed the car for me. So a big thank you to Frank Cunliffe and the rest of the team
November 17, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much, Steven, for your kind words and for taking the time to share your experience. We’re delighted to hear that the communication and service met your expectations and that you appreciated the extra touch of having your car washed. Frank Cunliffe and the entire team are thrilled to know their efforts made a positive impression. It’s always a pleasure to look after your Audi A3, and we very much look forward to welcoming you back in the future.
…not recommended
I have had no choice but to raise some complaints with Audi customer services , some of which are about communication and some about actual bad service . Even when Audi customer services tried to communicate they had no response and their calls were not returned . NOT the sort of thing you expect from a Prestige Brand
October 30, 2025
Reply from Sytner Group - North Wales Audi
Dear Davi, We are sorry to hear about your disappointing experience with our customer services and the communication issues you have encountered. This is certainly not the standard we aim to uphold at North Wales Audi, especially as a prestige brand. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who would be keen to discuss your concerns further and better understand how we might assist you. Kind regards, North Wales Audi
Good customer service
October 21, 2025
Audi North Wales sales
Jake in Audi sales was really helpful... nothing was too much trouble.
I would highly recommend buying from him.
Thankyou Audi at North Wales.
October 18, 2025
Polite service
Polite service, easy drop off. Sent a video of the work that needed doing and then arranged the work.
October 14, 2025
Reply from Sytner Group - North Wales Audi
Thank you for taking the time to leave us a 5-star review, Mr Payne. We are delighted to hear that you received polite service and had an easy drop off at North Wales Audi. Our team takes pride in providing top-notch customer service and we are glad to hear that it was reflected in your experience. We also appreciate your positive feedback on our video service and work arrangements. We hope to continue exceeding your expectations in the future. Thank you for choosing North Wales Audi.
Nothing was too much trouble
Nothing was too much trouble, my salesman Mark Marriot was great to deal with and any questions I asked, were answered straight away.
The car I went to purchase was ready and waiting for a test drive as soon as I arrived at the dealership (so no hanging around ) and a deal was quickly struck.
On pickup day the paperwork was quickly sorted and an informative handover before I drove from the showroom,
Thanks Mark.
October 7, 2025
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Richard. We are delighted to hear that you had a positive experience at North Wales Audi. Our team takes great pride in providing exceptional customer service and we are glad that Mark Marriott was able to assist you with your purchase. We are pleased that you found the car ready for a test drive upon your arrival and that the paperwork process was efficient. We hope you enjoy your new car and thank you for choosing North Wales Audi.
Ordered and collected a new Q5
We had a test drive on the new Q5 in April and loved it so ordered a new one from North Wales Audi and collected it in September. Georgia Phillips dealt with us and was very helpful and phoned us with updates etc. The new car is fantastic.
September 25, 2025
Reply from Sytner Group - North Wales Audi
Thank you for your glowing 5-star review, Mrs Owen. We are delighted to hear that you had a positive experience with our team at North Wales Audi. It's wonderful to know that Georgia Phillips provided you with excellent service and kept you updated throughout the process. We are thrilled that you are enjoying your new Q5 and we hope it continues to exceed your expectations. Thank you for choosing North Wales Audi, it was an honour to assist you.
Friendly efficient service
Everything always runs smoothly, from making the appointment to completion of the work. I am always contacted the day before to confirm arrangements and then greeted by name on arrival. Everyone is friendly and courteous and all the paperwork is ready.
October 7, 2025
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mary. We are delighted to hear that your experience at North Wales Audi has been consistently smooth and hassle-free. Our team takes great pride in providing excellent customer service, from the moment you make your appointment to the completion of the work. We are glad to know that our attention to detail, such as confirming arrangements and addressing you by name, has not gone unnoticed. We appreciate your loyalty and look forward to continuing to provide you with top-notch service.
Fantastic customer service
Fantastic customer service, I was very well looked after during my visit and Frank ensured I was kept up to date with progress and helped with the technical side of things. Superb service, very impressed.
September 23, 2025
Reply from Sytner Group - North Wales Audi
Thank you for your glowing review, G.Williams. We are delighted to hear that you had a fantastic experience at North Wales Audi. Our team takes great pride in providing superb customer service and we are thrilled that Frank was able to assist you with both technical and service-related matters. We appreciate your kind words and are honoured to have earned your satisfaction. We look forward to welcoming you back for any future automotive needs. Thank you for choosing North Wales Audi.
Mark was very helpful and got me a good…
Mark was very helpful and got me a good deal on my new Audi.
September 4, 2025
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, GT. We are delighted to hear that Mark provided you with excellent service and helped you secure a great deal on your new Audi. Our team at North Wales Audi takes pride in delivering exceptional customer experiences and we are thrilled that Mark was able to assist you in finding the perfect vehicle. We appreciate your support and look forward to welcoming you back for any future automotive needs. Thank you for choosing North Wales Audi.
Mark was really helpful
Mark Willingham was really helpful, the cars I originally went into look at were a A1 & A2 sportback, I ended up with a Audi A3 saloon S line black edition (stunning car) Mark knew everything about the car I was looking at, every question he knew the answer, knew his job inside out, nothing was too much for him, very polite, funny.. was not pressured into buying any extras, on handed over day it went very smoothly. Mark went through all the functions and adjusted the car colour interior from red to blue for me 😂 .. he is a credit to your company..
June 20, 2025
Reply from Sytner Group - North Wales Audi
Dear Ann Ridley, Thank you for taking the time to leave such a glowing review for North Wales Audi. We are delighted to hear that Mark Willingham provided you with exceptional service during your visit. It is wonderful to know that he was knowledgeable, helpful, and not pushy in any way. We are proud to have him as a part of our team and we will be sure to pass on your kind words to him. We hope you continue to enjoy your stunning Audi A3 Saloon S line Black Edition. Thank you for choosing North Wales Audi. Sincerely, [Your Name] North Wales Audi
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