I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... See more
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It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
Company replied
Had to wait around as no signs indicating service desks, but after asking I found the staff very helpful
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
240 reviews
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Excellent customer experience and…
Excellent customer experience and minimum fuss.
April 20, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear David, thank you very much for your kind words and for taking the time to share your experience with North Wales Audi. We are delighted to hear that you found the customer service excellent and appreciated the minimum fuss approach. It is always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback is greatly valued and encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, The North Wales Audi Team
Prompt and friendly service
April 2, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Vivien, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service both prompt and friendly. It is always our aim to provide a welcoming and efficient experience for all our customers. Your positive feedback truly means a great deal to the entire team here at North Wales Audi. We look forward to welcoming you back in the future. Best wishes, The North Wales Audi Team
The customer service was excellent I …
The customer service was excellent I was phoned as soon as my car was ready to collect which was the time I had been given when I dropped the keys off.. All staff were polite and friendly .
March 14, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Gina - Thank you very much for your kind words and for taking the time to share your experience with North Wales Audi. We are delighted to hear that our customer service met your expectations and that you found our staff polite and friendly. It’s wonderful to know that the communication regarding your car collection was clear and timely. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Kind regards, North Wales Audi Team
Audi service dept
Frank Cunliffe was proffesional polite and communicative.
Showroom was very nice, comfortable and peaceful
February 27, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Mark. Thank you very much for your kind words. We are delighted to hear that Frank Cunliffe provided you with professional, polite, and communicative service. It’s wonderful to know that you found our showroom comfortable, peaceful, and welcoming. Your positive feedback means a great deal to us and encourages our team to continue delivering the highest standards. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, North Wales Audi Team
Quite disappointed with the dealings we…
Quite disappointed with the dealings we have had with the North Wales Audi. We purchased our vehicle at the end of December, we had an agreed date to collect the car and we had set off on our travels to collect to then receive a call to say there is a fault with the car an it’s now not ready - as we was part exing our car this was not a big issue.
During the time of waiting for the new car to be ready the new finance payment was already taken from our account - I suspect they didn’t postpone this to ensure the deal was within there December cut off. After the chasing for 4 weeks we finally got what was owed from the finance of paying two cars for incorrect dates.
After just 2 weeks of having the car, our heating button broke. We had to chase for an update on this matter many of times for them to finally collect the car and provide a courtesy car. The courtesy car provided had its registration pretty much blocked out with tape etc meaning we could have been pulled at any time for driving the car.
The car was collected on 4th February and it took them until today 5th March to return. The condition the car has been returned in is disgraceful, given we only had the car 4 weeks before they picked it up you can tell it’s sat on a forecourt for weeks without being touch - covered in bird poo and the inside drivers seat has some kind of white substance in it. The car now needs a full valet and I won’t bother contacting Audi about this as they fail to get back to you anyway!!
The whole time we have been advised a guy called bledd will be in touch as he’s high up but we are yet to hear from bledd (apart from 1 call in December to apologise and keep us sweet). Bledd promised some sort of incentive but we are yet to receive anything, Bledd has had several emails off my partner but we have also never received a reply to any of these.
The only communication we get is via Georgia which we are very grateful for however I hope nobody has an experience the same as us as it’s not what you want when you buy a new car!!
March 5, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Leah, we are truly sorry to hear about your disappointing experience with North Wales Audi. This is certainly not the standard we aim to provide. We appreciate your patience and feedback regarding the issues you faced. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who would be keen to discuss your concerns further and work towards a resolution. Kind regards, North Wales Audi Team
Staff very help and all aspects of the experience were excellent.
Staff very help and all aspects of the way I was dealt with were excellent and the car was finished in good time.
February 23, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Angela. Thank you very much for your kind words. We are delighted to hear that our staff were helpful and that every aspect of your experience was excellent. It’s wonderful to know that your car was finished in good time, meeting your expectations. Your feedback means a great deal to us and encourages our team to continue providing the best possible service. We truly appreciate you taking the time to share your positive experience with North Wales Audi. Kind regards, Johnathan Baxter
Back on home territory
Back on home territory, it is a pleasure to be in the showroom.
We can at finally see new models during our visits.
February 24, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words. We are delighted to hear that you enjoy visiting our showroom and appreciate the opportunity to see the latest models. It is always a pleasure to welcome customers back to familiar surroundings, especially when they can explore our new offerings. Your continued support means a great deal to us, and we look forward to providing you with an excellent experience on every visit. We hope to see you again soon. Best Wishes Johnathan Baxter
Excellent communication
Excellent communication. The car was booked in over the phone for a service and MOT and Dorian Ives kept me informed throughout the day.
February 19, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Andrew - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dorian Ives provided excellent communication and kept you well informed throughout the day. It is always our aim to make the service and MOT process as smooth and straightforward as possible. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, North Wales Audi Team
Excellent hassle free service
Excellent hassle free service. Thanks to Frank for all his help
February 20, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Paul - Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service hassle-free and that Frank was able to assist you so effectively. It’s always wonderful to know our team’s efforts are appreciated. Your feedback means a great deal to us, and we look forward to welcoming you back to North Wales Audi in the future. Best wishes, The North Wales Audi Team
Ease of booking
Ease of booking. Pleasant knowledgeable staff.
And a relaxed atmosphere, with a welcome cup of coffee.
February 9, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words. We are delighted to hear that you found the booking process easy and enjoyed the knowledgeable and pleasant service from our team. It’s wonderful to know that the relaxed atmosphere and a welcome cup of coffee contributed positively to your experience. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to North Wales Audi in the future. Best Wishes Johnathan Baxter
A business that values its customers
From start to finish I was made to feel like a highly valued customer, with very clear and detailed explanations provided to every question asked. I was dealt with in a highly professional manner by Frank Cunliffe, he is a credit to your company and a highly knowledgeable individual.
January 23, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much John for your kind words and for taking the time to share your experience. We are delighted to hear that Frank Cunliffe provided you with clear, detailed explanations and made you feel valued throughout your visit. It is wonderful to know that his professionalism and knowledge left such a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to the whole team at North Wales Audi. Kind regards, Johnathan Baxter
We purchased a new Q3 from Mark…
We purchased a new Q3 from Mark Willingham. From making the order to collecting it Mark kept us informed of where the car was from when it was built to the delivery to North Wales Audi. When we went to collect it Mark made the experience a really good day. I can't say anything but from start to finish Mark was very polite and extremely professional.
January 26, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you Ian, for your kind words and for taking the time to share your experience. We are delighted to hear that Mark provided such a professional and polite service throughout the entire process, from ordering to collection. It’s wonderful to know that your day collecting the new Q3 was a positive and memorable one. We truly appreciate your feedback and are pleased that we could make the experience enjoyable for you. Wishing you many happy miles in your new car! Best Regards Johnathan Baxter
Warning still on dash after service
Warning still on dash after service. Unable to correct before leaving garage
January 21, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Margaret, we are sorry to hear that the warning light remained on your dashboard following your recent service and that this was not resolved before you left the garage. We appreciate how frustrating this must be and would like to understand more about your experience. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who will be happy to discuss this matter with you further. Kind regards, North Wales Audi Team
Impeccable service from Audi staff
Impeccable service from Audi staff, Siôn was so friendly, helpful, attentive and knowledgeable,definitely a 5 star review with added stars as he went above and beyond to reassure me about everything that was going on with my precious Audi which I was leaving in his care. I wouldn’t hesitate to recommend Siôn,Frank and the team who looked after me and my car, repaired it and kept me updated and informed all day. Thank you for a great service
January 19, 2026
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you very much for your kind words and wonderful 5-star review. We are delighted to hear that Siôn, Frank, and the team provided you with such attentive and reassuring service throughout your visit. It’s always our aim to make every customer feel confident and well-informed when leaving their Audi in our care. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.
Interpretation of MOT failure
Car failed MOT (Thursday18th December) but was told that it was Ok to drive as previous MOT was still valid and that the fault wasn’t serious. Couldn’t offer to fix it within a short period of time and was booked in for 22 days later (9th January, with Christmas in the middle of the time period however). When I showed the video to a local garage later on the 18th I was advised that the fault wasn’t a fail but it was an advisory on the MOT. Probably a grey area for interpretation I guess. When I checked the MOT status on the government website it was listed as major defect, repair immediately. The government website definition of this is “Major defects may compromise the safety of the vehicle, put other road users at risk, or harm the environment. A vehicle with a major defect will fail the test.” I was advised by the local garage that this category of fail should not be driven for a number of reasons, insurance not valid, potential prosecution for driving a vehicle in a dangerous condition and if I’d broken down the rescue company (AA, RAC, etc) wouldn’t come out. I was unable to contact the service representative by phone (no answer) on the 22nd December to clarify this. I needed the car sooner than the 9th January so I had the MOT redone and the “advisory fail” part replaced by the local garage.
December 18, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear MycH. Thank you for sharing your experience. We apologise for any confusion regarding the MOT results and the inconvenience caused by the delay in booking your repair. We understand your concerns about vehicle safety and the importance of clear communication. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss this matter further and address any outstanding concerns you may have. Kind regards, North Wales Audi
*Horrific Experience with Audi North…
*Horrific Experience with Audi North Wales 🚫*
Title: Deceptive, Unprofessional & Totally Unacceptable - 1/5 stars
Audi North Wales = LIARS. Tom O'Kelly sold me a car, took deposit. Days later, manager Jule Waters calls saying "can't sell" 🤯!
Promised checks were done, car was "sound". FALSE. Had a buyer before me wanting finance - they'd have checked if it was roadworthy. I paid cash. Think they didn't want that - they profit from finance 💸.
Wasted my time. Now stuck with loan, potential interest. Getting another loan/finance won't be easy. Reported to Audi UK & The Motor Ombudsman.
Spoke to Bleddyn Hughes. Car goes to BCA auction? No update when/price. No help sourcing another car. NO CUSTOMER SERVICE 🙄.
Tom O'Kelly vanished. Jule Waters wouldn't help. Bleddyn Hughes fobbed me off.
And I’m still waiting for my deposit to be returned.
Shame on Sytner Audi employing these people. 👎
#AudiNorthWales #DontGoHere
December 15, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Saifur, we are truly sorry to hear about your disappointing experience with Audi North Wales. This is not the standard of service we aim to provide, and we understand your frustration. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a way to address the issues you have raised. Thank you for bringing this to our attention.
Straight forward booking for Mot
Straight forward booking for Mot, everything explained and plenty of reminders of booking date & time.
December 3, 2025
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Mr Morris, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the booking process for your MOT was straightforward and that our reminders were helpful. It is always our aim to provide clear communication and excellent service to all our customers. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to North Wales Audi in the future. Kind regards, The North Wales Audi Team
Disappointing..... new S5 from Llandudno Audi
Purchased a new S5 from Llandudno Junction and picked up at end of October. 2 days later it was back at the service centre being fixed but had to wait for back order of parts to be supplied (can't blame service department for that). Trying to contact people via phone at the Audi 'sales' department was nigh on impossible. Being put through from the 'hub' no one picked up, allegedly messages were left to phone me back but no one ever did. Emails tended to work eventually. The service centre worked well for contact using WhatsApp. They managed to get a courtesy vehicle for me but had to go and get one even though a request for one had been place!!! Sales department....there is no receptionist. So you have to go there and wander around until someone asks what you want. As someone who has owned Range Rovers, BMWs, Jaguars I have never come across this before, it is quite a let down. When visiting high end dealers, or to be honest, any dealer, I expect to be immediately asked if someone can help me and somewhere comfortable to sit down and have a cup of tea/coffee served and not in disposable cups. My last visit there I spoke to two ladies who had been waiting 15 mins and no-one had spoken to them!!!! I feel Audi Llandudno has a massive amount to learn. So Audi sales 1/10 Audi Service 9/10
November 8, 2025
…not recommended
I have had no choice but to raise some complaints with Audi customer services , some of which are about communication and some about actual bad service . Even when Audi customer services tried to communicate they had no response and their calls were not returned . NOT the sort of thing you expect from a Prestige Brand
October 30, 2025
Reply from Sytner Group - North Wales Audi
Dear Davi, We are sorry to hear about your disappointing experience with our customer services and the communication issues you have encountered. This is certainly not the standard we aim to uphold at North Wales Audi, especially as a prestige brand. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who would be keen to discuss your concerns further and better understand how we might assist you. Kind regards, North Wales Audi
Good customer service
October 21, 2025
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