Jake was amazing - spent time with us - nothing was too much trouble. Thank you, Jake, for making our experience exceptional.
Location
Switch location11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ Nottingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... See more
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... See more
Company replied
I called in last Saturday for a new vehicle and was met by Roger Ball who was very helpful securing me and new vehicle. Nothing was too much trouble for him very helpful informative and courteous t... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, United Kingdom
- 0115 988 2820
4.6
Excellent
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a fantastic experience buying…
We had a fantastic experience buying our new car with Jordan DS at Audi Nottingham. He was very informative from the start to finish of the process. Customer service was brilliant and Jordan kept us updated on the progress of our purchase.
July 27, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, Phil! We are delighted to hear that you had a fantastic experience purchasing your new car with Jordan DS at Nottingham Audi. It's great to know that Jordan provided informative and excellent customer service throughout the entire process. We will be sure to pass along your kind words to him. Thank you for choosing Nottingham Audi and we hope you enjoy your new car!
Great purchase, would recommend Jordan when considering an Audi
I am thrilled to share my exceptional experience with Jordan Singh at Nottingham Audi. From the moment I expressed interest in the Audi A5, Jordan went above and beyond to ensure that everything was right.
Pre-sale, Jordan demonstrated impressive product knowledge and a clear understanding of my needs, presenting tailored options that perfectly matched my requirements. His clear communication, patience, and insightful comparisons made my decision-making process effortless.
Post-sale, Jordan's dedication to outstanding customer service continued to shine. He ensured the delivery and handover of my Audi A5 were seamless, addressing any concerns promptly and ensuring I was fully comfortable with the car's features and performance.
In the competitive automotive industry, Jordan Singh stands out as a true professional. His expertise, dedication, and genuine care for his customers make him a remarkable asset to Nottingham Audi. I highly recommend Jordan to anyone seeking an exceptional car-buying experience.
Thank you, Jordan, for your outstanding service and dedication. You have made this purchase a pleasure, and I look forward to purchasing another car with you in the future.
June 9, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for sharing your fantastic experience with Jordan Singh at Nottingham Audi, Amrit. It's wonderful to hear that he went above and beyond to ensure your needs were met and that you had a seamless car-buying experience. His product knowledge, clear communication, and dedication to customer service truly make him a standout professional. We are grateful to have Jordan on our team and we look forward to serving you again in the future. Enjoy your new Audi A5!
FANTASTIC SERVICE FROM KIERAN AUDI NOTTINGHAM
I changed my car today and Kieran Karia from Audi in Nottingham was very professional, friendly and knowledgeable. My experience changing my car was so easy. I wish to thank Kieran for all his help
July 19, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your positive review, Linda. We are delighted to hear that Kieran provided you with a professional, friendly, and knowledgeable experience while changing your car at Nottingham Audi. Our team strives to make the car buying process as easy and stress-free as possible, and we are glad that Kieran was able to assist you with this. We will be sure to pass along your kind words to Kieran and the rest of our team. Thank you for choosing Nottingham Audi.
Booked for MOT and to fix intermittent…
Booked for MOT and to fix intermittent fault with "Emergency aerial". I rang around 3.30pm to find out state of car. Promised a call back in "half an hour". 40 minutes later got a text, technician will call in 10 minutes. Got a call at 5.00. Had found a wiring problem, need to order a new wiring loom. Will be ready tomorrow.
When called on Tuesday, still not ready, could not fit the loom.
Had to pick up on Wednesday afternoon!!
The service lady was very apologetic, and £300 was taken off the bill. However she could not explain, why the "Emergency aerial" had to be replaced, at a cost of £700, when the intermittent nature of the fault and subsequent replacement of the wiring loom, suggested that it was a wiring fault all along.
Nobody from the "Technicians" team was available to answer my questions. Rather cowardly I feel.
July 8, 2024
Reply from Sytner Group - Nottingham Audi
Dear Mr Blanchard, Thank you for taking the time to leave a review of your recent experience at Nottingham Audi. We are sorry to hear about the issues you encountered with your MOT and the delay in getting your car back to you. We would like to invite you to contact our Head of Business, Bill Peace, at billpeace@sytner.co.uk, to discuss your concerns further. We value your feedback and would like the opportunity to address any questions you may have. Thank you for bringing this to our attention and we hope to hear from you soon. Sincerely, The Nottingham Audi Team
Booked Audi SQ7 & A3 for a Service & MOT
I booked my Audi SQ7 for a service, MOT, and other routine maintenance on 3rd and 4th June 2024, at Sytner Nottingham Audi. The Service Manager, Billy Hobbs, and Service Adviser, Lewis Barker, took excellent care of me.
After the service, an issue arose. However, Billy and Lewis promptly arranged to pick up my car, inspect the fault, and resolve it quickly. While problems can be frustrating, the true mark of a good company—and in this case, a great franchise dealership—is the quality of its people. I have always trusted the Audi brand and the team behind it, so a big thank you to Billy and Lewis for their swift resolution of my issue.
Subsequently I booked my wife's Audi A3 in for a Service & MOT on 17th July 2024, this time looked after Leah Lovatt, again well looked after.
I have owned various Audi vehicles since 2002 and always serviced my cars at Audi dealerships. This is the first time I have visited a Sytner garage and must say I was happy with the service I received and will continue using them.
June 3, 2024
Reply from Sytner Group - Nottingham Audi
I am delighted to hear about your positive experience at Sytner Nottingham Audi. It is always reassuring to know that the team, led by Service Manager Billy Hobbs and Service Adviser Lewis Barker, took excellent care of you during your recent visit. It is also great to hear that they promptly resolved any issues that arose, showcasing their dedication to providing top-notch customer service. I am glad that you will continue to trust and use Audi and Sytner for your future car servicing needs.
I have been coming to sytner nottingham…
I have been coming to sytner nottingham for my cars for a number of years now there is never any issues and the staff are always great. A special mention to James Owens who I dealt with for my most recent new vehicle who could not do enough for me and made the process as easy as possible.
Would always reccomend.
July 5, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review, Mr Fearn. We are delighted to hear that you have been a loyal customer at Sytner Nottingham for many years and have always had a great experience. We will be sure to pass on your kind words to James Owens, who made your most recent purchase a smooth and enjoyable process. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Seamless Sevice
Was given a reminder that my car needed booking in, was able to wait in comfortable surroundings while the oil change was done - even vacuumed the inside iof the car! Great friendly service from everyone.
July 9, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review, Ms Jones. We are delighted to hear that you had a great experience at Nottingham Audi. Our team takes pride in providing friendly and efficient service to our customers. We are glad that you were able to wait comfortably while your car was being serviced and that we were able to go the extra mile by vacuuming the inside of your car. We look forward to welcoming you back in the future.
First class service and lovely car
We bought a lovely Audi A4 Avant from Sytner Audi, Vernon was very easy going on the phone and supplied videos and photos as the car had only just come up for resale. Hannah was also extremely helpful on providing options to acquire with trade in of A7. We visited the following Friday and we very impressed with their patience and professionalism and we bought the car after and afternoons deliberation. We are very pleased with the car, there was a small issue but Vernon and Hannah handled it very quickly and professionally - highly recommend them both Sytner Audi - thank you
June 21, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, John! We are delighted to hear that you had a positive experience with our team at Nottingham Audi. It's great to know that Vernon and Hannah were able to provide you with all the necessary information and options to make your purchase smooth and hassle-free. We are also glad to hear that any issues were promptly resolved. Thank you for recommending us and we hope you enjoy your new Audi A4 Avant!
Good service
July 8, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, Paul! We are delighted to hear that you had a good experience at Nottingham Audi. Our team works hard to provide excellent service to all of our customers, and we are glad to know that we met your expectations. We appreciate your support and hope to see you again in the future. Thank you for choosing Nottingham Audi.
Superb customer care from Dave and Liam…
Superb customer care from Dave and Liam and did everything they could to find the right car for the right price to ensure I could drive away with high spec A3! Thank you for everything!
May 30, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review, Sam. We are delighted to hear that Dave and Liam provided you with superb customer care and helped you find the perfect high spec A3 at the right price. Our team at Nottingham Audi always strives to go above and beyond for our customers, and we are glad to hear that we were able to meet your expectations. Thank you for choosing us and we hope you enjoy your new car!
Wow what an amazing experience and…
Wow what an amazing experience and customer service from jordan d-s he was polite couldnt be more helpful and accommodating offering beverages and we were able to complete a sale so smooth highly recommended and ask for jordan d-s
July 3, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words, James! We are thrilled to hear that you had an amazing experience at Nottingham Audi and that Jordan D-S provided exceptional customer service. We pride ourselves on providing a smooth and accommodating sales process, and we are glad that Jordan was able to make your experience even better. We appreciate your recommendation and we hope to see you again soon at Nottingham Audi. Thank you for choosing us!
Purchase of Audi TT
Audi Nottingham provided an excellent service when purchasing an Audi TT, a professional service by Vernon Mitchell
June 27, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for your positive review, Mrs Petch. We are delighted to hear that you had an excellent experience at Audi Nottingham while purchasing your Audi TT. Our team, especially Vernon Mitchell, takes pride in providing professional and top-notch service to our customers. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Audi Nottingham.
Very professional and great service…
Very professional and great service from Daniel R. would recommend to friends and family. Bought my first car with no issues.
June 14, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your positive review, Dee. We are delighted to hear that you had a great experience with Daniel R. at Nottingham Audi. Our team takes pride in providing professional and top-notch service to all our customers. We are also happy to know that you had a smooth car buying process with no issues. Thank you for recommending us to your friends and family. We look forward to serving you again in the future.
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words, Mr Devonish. We are delighted to hear that you had a great experience with our customer service team at Nottingham Audi. Providing exceptional service is our top priority and we are glad to know that we have met your expectations. We appreciate your loyalty and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Polite, friendly staff
Polite, friendly staff. Received call when car ready. Work carried out satisfactorily. No pushing to have further work carried out
June 17, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave a review, Miss E Watts. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes pride in providing polite and friendly service, and we are glad that you were satisfied with the work carried out on your car. We always strive to communicate effectively with our customers and never push for unnecessary work. Thank you for choosing Nottingham Audi and we hope to see you again in the future.
Leah helped me and I was very happy…
Leah helped me and I was very happy with the service
June 17, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for your 5 star review, Mrs Dilatmaz. We are delighted to hear that your experience with Nottingham Audi was so positive. We strive to provide the best customer service and ensure that our customers have a smooth and hassle-free experience. We are glad that we were able to meet your expectations and that you were satisfied with the service you received. We look forward to seeing you again soon.
Members of staff at Audi Nottingham…
Members of staff at Audi Nottingham were all very friendly and made us feel welcome. James Owens in particular went above and beyond to make sure we received all information we needed and answered every question we asked prior to making a purchase and again after the purchase to make sure we were 100% happy with the choice we’d made. First class service all around and look forward to visiting again
June 1, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words, Adam. We are delighted to hear that you had a great experience with us at Audi Nottingham. We strive to provide the best customer service and it is great to hear that James Owens went above and beyond to ensure you were happy with your purchase. We look forward to welcoming you back in the future.
Great Staff- Thanks Liam
Liam Riddle was great.Attentive, knowledgeable and willing to answer all my queries or do the necessary research. He made me feel comfortable and really helped with narrowing down my choices. Despite trying his upmost to find the right car for me, there wasn't anything in his fleet currently that quite fit my needs. Would have loved to give him the sale . Very kind gentleman!
June 8, 2024
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words. We are sorry that we couldn't find the right car for you, but we are glad that you had a pleasant experience with Liam. We appreciate your feedback and hope to see you again soon.
Knowledgable staff who did not waste my time!
I shopped around 3 dealerships, Mercedes, Audi and BMW. I decided to go with an Audi Q4 e-tron Sportback Black Edition. Before the purchase of this car, I owned a Mercedes A Class which I really liked, so I was leaning towards Mercedes but I was also open to an BMW X1 (I was previously very close to ordering electric X1's as a company car but pulled out of that due to a shoddy experience with BMW and Stratstone group, the deposit was paid and we were set on the cars). Out of all 3 dealerships, only an Audi salesman (Keith at the time) came up to me. I'm 29 years old, look younger and probably wasn't perceived to be a serious buyer by the other dealerships and was therefore ignored (plenty of people on the shop floor to come over to me). I'm not massively into cars, so I was open to other models, but I genuinely went with the Audi as a result of feeling respected. I own a small business myself, I treat everyone with respect and I don't pre-judge anyone. I'm a simple bloke and out of principle, I would specifically ignore those two dealerships moving forward. Out of the same principle, when the time comes again for me to look at new cars, I will be going to Nottingham Audi first and giving them first dibs to see what they have in at the time. I'm not massive into cars and I'm fairly sure Audi will have it covered when I need them. Keith left Audi whilst my car was on order, but it was swiftly picked up by Ian who was always on the other end of the phone or email when I needed him. When I came to pick the car up, no surprises, no messing around. They stuck to their word and got the car in and out. Great service. Also, the amount of people who work friendly, respectful and polite in the dealership even though they were not involved in the deal is testament to a good team at the Nottingham site.
May 24, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words, Sam. We are delighted to hear that you had a positive experience with us at Nottingham Audi. We strive to provide excellent customer service and it is great to hear that you felt respected and valued. We are glad that you chose to go with an Audi Q4 e-tron Sportback Black Edition and that you will be returning to us when the time comes for you to look at new cars. We look forward to seeing you again soon.
Reliable car and service
June 7, 2024
Reply from Sytner Group - Nottingham Audi
Thank you for your review, Mr Payne. We are delighted to hear that you had a positive experience with Nottingham Audi. We strive to provide our customers with reliable cars and excellent service, so we are pleased that you were satisfied with both. We hope that you will continue to choose Nottingham Audi for all your motoring needs and we look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.