Jake was amazing - spent time with us - nothing was too much trouble. Thank you, Jake, for making our experience exceptional.
Location
Switch location11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ Nottingham, GB
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I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... See more
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... See more
Company replied
I called in last Saturday for a new vehicle and was met by Roger Ball who was very helpful securing me and new vehicle. Nothing was too much trouble for him very helpful informative and courteous t... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, United Kingdom
- 0115 988 2820
4.6
Excellent
877 reviews
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Avoid this place
Avoid this place, I bought a car a couple of years ago from them, I had the car a few months and it went to my local audi for a service, they found the rear suspension mount decayed and split, I emailed them and nothing was done. I forgot all about it but its just had its second service at audi again my local one and they said its worse now a dangerous defect etc and it will be 409quid to repair it now i wouldn't expect this issue on a 20 year old ford focus let alone a 2 year old audi S4. I've emailed the manager today and his reply is basicly get lost, so off we go to court....update soon as.. update 1st sep, as you can see they stated it happened after 2 years rubbish it was not long after as the service previous to this one and I've only had car 2 years so far. Evidence can be provided to anyone wishing to see that. Also 2 "previous matter" as you suggest rightly so we're sorted as the 35 GRAND car was sold to me with wheels that looked like they had been smashed to bits and I think the other matter you refer to was a dent in the car if you think these are all acceptable things to leave on a vehicle and sell to a customer with then it shows your level of service doesn't it really. Please read people.
August 28, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Wayne, Thank you for your review. We note your comments regarding the suspension mount on your S4. For accuracy, the issue you have raised with the suspension mount occurred after two years of ownership, not after a few months as stated in your review. As you have confirmed, your vehicle has been serviced and maintained at your local dealership since purchase. Without having inspected or serviced your vehicle during this period, we are unable to assess the nature or cause of the issue you have described. It should also be noted that this issue has never been previously identified as a fault or advisory on any independent MOT inspections. We have previously supported you with two separate matters that fell outside of your warranty coverage, demonstrating our ongoing commitment to customer service. Should you wish to have your vehicle assessed by our qualified technicians, we would be happy to arrange an appointment. Our Head of Aftersales, Billy Hobbs, can be contacted directly at billyhobbs@sytner.co.uk to discuss this further. We remain committed to providing professional service to all our customers based on proper assessment and evaluation of any concerns raised.
Just had Andrew Harmer out to work on…
Just had Andrew Harmer out to work on our VW Transporter. Top class service, excellent knowledge. Perfect service would recommend and will defiantly use again.
August 8, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, HArry. We are delighted to hear that you had a top-class experience with Andrew Harmer at Nottingham Audi. Our team takes great pride in providing excellent service and we are glad that Andrew's knowledge met your expectations. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi and for your support.
Audi A3 bodywork repair
I had my Audi A3 booked in for bodywork repair due to another car going into the back of it on the 5th of August. I had rang Audi a few days after this happened and they got me in on the same day to have a look at it. I was met by Craig Hanrahan who was exceptional! He was so kind and welcoming and got back to me within the hour with a quote. It was a price that I expected and fair. I then got my car booked in for when was best for me with shifts and Craig got me in very quickly to get this sorted. Communication has been excellent and through a stressful situation due to only having had the car one day when this happened made this situation easier. The quality of the work done is excellent and it’s like no damage was ever there in the first place!
Would highly recommend Craig and Audi! Audi are very lucky to have him.
August 7, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, Danielle. We are delighted to hear that Craig provided exceptional service during your recent visit to Nottingham Audi. Our team takes great pride in delivering top-notch customer service and we are thrilled that Craig's professionalism and efficiency made your experience stress-free. We are also pleased to hear that you were satisfied with the quality of the bodywork repair on your Audi A3. We will be sure to pass on your kind words to Craig and we hope to see you again in the future. Thank you for choosing Nottingham Audi.
Peter Elliott of Audi Nottingham is a star
Following a very challenging time with my car over several months, Peter Elliott from Audi Nottingham stepped in. Despite any commercial involvement or gain, Peter led the way in resolving my issues very quickly and effectively. Without Peter, I would still be left with a problem vehicle. It was a clear demonstration as to why large vehicle manufacturers need local garages to own the relationship with the customer.
August 5, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Chris, Thank you for taking the time to leave us a 5-star review for Nottingham Audi. We are delighted to hear that Peter Elliott was able to assist you with your car troubles and resolve them quickly and effectively. Our team at Nottingham Audi takes great pride in providing exceptional customer service and we are glad that Peter was able to demonstrate this to you. We agree that local garages play a crucial role in maintaining strong relationships with our customers. Thank you for choosing Nottingham Audi and we hope to see you again in the future. Best regards, Nottingham Audi Team
Purchse of Audi Q3
We were made to feel valued, Sam took time to make sure he understood our needs and sourced the right car for us. Sam guided us through the whole process.
July 19, 2025
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review. We are delighted to hear that you felt valued and well taken care of by our team at Nottingham Audi. It is our goal to understand our customers' needs and provide them with the perfect car, and we are glad that Sam was able to guide you through the process. We appreciate your trust in us and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words, Mr Dykes. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing a professional and welcoming atmosphere for our customers. We are also pleased to know that you enjoyed our coffee. We strive to offer the best service possible and it is always a pleasure to receive such positive feedback. Thank you for choosing Nottingham Audi and we look forward to seeing you again in the future.
The whole customer experience was excellent.…
The whole customer experience was excellent. On the first visit we were introduced to Roger who kindly answered my query regarding a particular vehicle. He then arranged a decent test drive on various road types. It was my dealing with Roger that went a way towards making my decision to buy on this occasion.
July 19, 2025
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing 5-star review, Mr Mason. We are delighted to hear that your experience at Nottingham Audi was excellent. Our team takes great pride in providing exceptional customer service, and we are thrilled that Roger was able to assist you in your vehicle search. We are glad that his knowledge and helpfulness played a role in your decision to purchase from us. Thank you for choosing Nottingham Audi, and we look forward to serving you again in the future.
Mobile Software Update
I had an Audi E-tron software update carried out by the Andrew from the mobile team. Excellent experience, he explained the process then carried out out professionally. Even wiping the rain off the inside of the car door afterwards. I did not have to take the vehicle into the dealership and was able to continue my working day with minimal interruption. I've not had this service before but will look forward to using them again.
July 15, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing 5-star review of Nottingham Audi, CU. We are delighted to hear that you had an excellent experience with our mobile team, specifically Andrew, during your Audi E-tron software update. It is wonderful to know that he was able to explain the process and carry it out professionally, while also going the extra mile to wipe the rain off the inside of your car door. We are pleased that this service allowed you to continue your working day with minimal interruption and we look forward to providing you with exceptional service again in the future. Thank you for choosing Nottingham Audi.
Thank You Nottingham Audi
Having had a few minor issues with my Audi Q6, I made another visit to Nottingham Audi. This time I was met by the Aftersales Manager, Billy Hobbs. I’d been having issues with apple CarPlay and finding a part I wanted to tidy up the interior of my Q6.
Having arrived at the dealership expecting barriers as to why my issues could not be resolved, I was surprised that within ten minutes of meeting Billy, everything was resolved and I was on my way home.
Billy was able to find and check the part number I was after and had CarPlay working also, as well as showing me other functions of the car I was not aware of.
Thank you Nottingham Audi and Billy Hobbs for the excellent service received.
June 30, 2025
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to share your positive experience with Nottingham Audi. We are delighted to hear that our Aftersales Manager, Billy Hobbs, was able to quickly and efficiently resolve the issues you were having with your Audi Q6. Our team takes great pride in providing excellent service to our customers and we are glad that you were able to experience this firsthand. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi.
Fantastic service from Andrew last week…
Fantastic service from Andrew last week who was able to fix my car on the drive at home - arrived bang on time, fixed the small sensor issue it had and then went above and beyond to update the software on both of my Audi’s. Super quick, super professional and super convenient. Great job and would definitely recommend this mobile service!
June 27, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, Ryan! We are delighted to hear that Andrew provided you with fantastic service and went above and beyond to fix your car and update the software on both of your Audi's. We take pride in our team's professionalism and convenience for our customers. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
James Owen’s delt with us purchasing a…
James Owen’s delt with us purchasing a new car and not a bad word to say absolutely unreal customer service and attention to detail with everything is second to none can’t wait to do more business with him. Thanks James 🫡
June 26, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, Jordan. We are delighted to hear that James provided you with exceptional customer service and attention to detail during your car purchase. We pride ourselves on delivering top-notch service to our customers, and it's wonderful to know that James exceeded your expectations. We look forward to continuing to serve you in the future and providing you with the same level of excellence. Thank you for choosing Nottingham Audi.
The showroom with more
The salesman Vernon was customer-focused, very knowledgeable, polite, and not pushy. He was backed up by a customer focused and personable manager, Hannah, who reinforced and sealed the deal.
Excellent location, and the showroom was well presented.
A great buying experience, highly recommended
June 21, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to share your positive experience at Nottingham Audi, Pad. We are delighted to hear that our salesman, Vernon, provided you with exceptional customer service. It is wonderful to know that he was knowledgeable, polite, and not pushy. We are also pleased to hear that our manager, Hannah, further enhanced your experience with her customer-focused and personable approach. Our team takes great pride in providing a well-presented showroom and we are glad that you found our location to be excellent. Thank you for recommending us and we hope to see you again in the future.
Change MMI
Got a new car. Needed to get the MMI put into out name. Vernon was very thorough making sure it was ours before resetting everything into our name. I didn't realise how much I formation the old owner could get so I am very grateful to Vernon for his help. Great customer service. Thank you.
May 31, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review Neil. We are delighted to hear that you had a positive experience with Vernon at Nottingham Audi. Our team takes great pride in providing excellent customer service and ensuring that our customers' needs are met. We are glad that Vernon was able to assist you in transferring the MMI into your name and educating you on the potential risks of not doing so. Thank you for choosing Nottingham Audi and we look forward to serving you in the future.
Absolutely fantastic service from a…
Absolutely fantastic service from a very friendly and professional team. Car was cleaned to a good standard when handed back and everything was completed as required. Will definitely use again A++
May 29, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review G Griffiths. We are delighted to hear that you had a fantastic experience with our friendly and professional team at Nottingham Audi. Our team takes great pride in providing great service for our customers, and we are thrilled that you were satisfied with the cleanliness of your car and the completion of all necessary tasks. We look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi.
Collected my Audi Q2 yesterday…
Collected my Audi Q2 yesterday excellent service from start to finish from kieran karia so helpful in every way from ordering to collecting excellent. Thank you Kieran from Nottingham Audi
May 28, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review for Nottingham Audi. We are delighted to hear that you had an excellent experience with Kieran Karia, from the moment you placed your order to the moment you collected your Audi Q2. We pride ourselves on providing exceptional service and it is an honour to hear that Kieran was so helpful throughout the process. We will be sure to pass on your kind words to him. Thank you for choosing Nottingham Audi and we hope you enjoy your new car.
Superb customer service from Albert Salapat at Nottingham Audi
Very impressive customer service from all at Nottingham Audi but with very special mention to our sales representative Albert Salapat, who guided us effortlessly through the process of buying our first new EV (Q6 E-Tron). Albert struck the perfect balance between offering expert advice whilst listening to and acting on our individual family requirements. We have for many years acquired our new Audi’s from Nottingham Audi and after this latest experience we will certainly continue to do so. Excellent all round service - would strongly recommend to all considering a new (or used) Audi.
May 28, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your kind words Julyan. We are delighted to hear that you had a positive experience at Nottingham Audi and that our team, especially Albert Salapat, provided you with excellent customer service. We are proud to have helped you find the perfect EV for your family's needs and we appreciate your loyalty to our dealership. We will continue to strive for excellence and we look forward to welcoming you back for your future Audi purchases. Thank you for recommending us to others.
I recently bought a car from Nottingham Audi :)
I recently bought a car from this dealership, what a pleasant experience and surprise it was !
From the initial phone call from Chloe, right through to collection day, the service was effective, efficient but at no point was it pushy. Chloe actually listened to what I wanted and when she said she would do something, that is exactly what she did. She was mindful that the little things make such a difference, on collection day I had fuel in the car, charging cable in the car. She even came in on her day off to do the handover. Please note Tamworth Audi- this is how it should be done, most of your your sales executives could learn lots from Chloe Lindley !!
May 10, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review for Nottingham Audi. We are delighted to hear that you had a pleasant experience with us and that our team, especially Chloe Lindley, provided you with efficient and non-pushy service. We pride ourselves on listening to our customers' needs and ensuring that we deliver on our promises. We are also glad to hear that the little details, such as fuel and charging cable, did not go unnoticed. We will make sure to pass on your feedback to our team. Thank you for choosing Nottingham Audi.
What a brilliant experience I had at…
What a brilliant experience I had at Audi from the moment I walked through the door the lady on reception brought me a coffee and Chloe Lindley explained everything so well and showed professionalism and made me feel I was being taken care of well done 👏
May 16, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, Lee. We are delighted to hear that you had a brilliant experience at Nottingham Audi. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that you felt well taken care of by our receptionist and Chloe Lindley. We strive to maintain a high level of professionalism and it is an honour to receive such positive feedback. We hope to see you again soon at Nottingham Audi.
Brilliant service
Brilliant service, kept me up to date regarding work and times. A pretty lady called Leah was extremely helpful and polite. Will definitely be going back. A++++
May 16, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you for your glowing review, James! We are delighted to hear that you had a brilliant experience at Nottingham Audi. Our team takes great pride in providing excellent service and keeping our customers informed every step of the way. We are especially pleased to hear that Leah was able to assist you with her helpful and polite demeanor. We look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi. A++++ service is what we strive for.
Go elsewhere
Where to start.
Drive up from London (150 miles) to view car. About the same service as buying food in sainsbury - here's the car, no negotiation, take it or leave it.
Dealer was well aware that I was driving back to London.
On motorway, tyre pressure warning system goes off. After a few frantic calls, reset and it goes. BUT tyres pressures are not at the correct level for the car !!!!
Approx 2 weeks after purchase - roof error !!!!!
Been trying to connect MMI system to phone. Won't connect - done it about 8 times now !!! Current status - still not working and advised to "keep trying"
Car was overpriced by about 2-3k, tech support can't help on MMI - my best guess is that the MMI system is faulty / broken.
Nothing else can be done.
In summary - overpriced, not a good experience, not one I will repeat any time soon and 22k for a car that does have a functioning MMI system
I do however, highly recommend Audi Hatfield where I purchased my RS5. Helpful, great experience and bent over backwards to make sure I was happy!!!
April 27, 2025
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Paula - We are sorry to hear about your disappointing experience at Nottingham Audi. We apologise for any inconvenience caused during your visit. It is our priority to provide exceptional service to all our customers, and we regret that we were unable to meet your expectations. We would like to assure you that we take all feedback seriously and will address the issues you have raised with our team. We understand the importance of a smooth and hassle-free car buying experience, and we regret that this was not the case for you. We would like to invite you to contact our Head of Used Cars, Lee Wright, at Leewright@sytner.co.uk, to discuss your concerns further. We value your feedback and would appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future. Sincerely, Nottingham Audi Team
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