Sytner Group - Nottingham Audi Reviews 

Good pleasant, effective and professional.
Clear, accurate and comprehensive information about the product and related costs provided throughout by the two representatives involved with our Audi purchase. No hard sales stuff, overall as good an experience as you get buying a car.

If you are considering buying an Audi e-tron, especially a Q4 e-tron, then google "Q4 e-tron 12V battery problems" before your decision. If you are one of the increasing number of unlucky owners who draws from the "Q4 e-tron lottery" and gets a defective one, then based on my own experience of this dealership, in cahoots with Audi UK, you need to know:
1. If the 12V battery problem does not show up within the first 30 days (and often it doesn't) then they are going to put their shutters up and deny any defect existed when it was sold;
2. They will leave you bouncing back and forth to their dealership each time the vehicle outright fails or gives a 'Drive system: fault" message. They will not consider refund or replacement of the vehicle.
3. They will say the car is completely safe, but search the Audi UK forums, google "Mylene Dionne Q4" and "Audi Q4 recalls Canada". Make your own mind up.
You could be fortunate and get one without the 12V battery issues, but in my opinion it is simply not worth the risk. Most manufacturers treat their defect rate as a cost of their own business, but Audi UK and Sytner Nottingham Audi seem to believe it is a cost for their customers to suffer.

I live in Oxford and contacted Sytner Audi Nottingham direct on Friday 25th April regarding a car for sale on the website. Sytner replied on the morning of Saturday 26th April. As I live in Oxford I requested a personalised video of the car. I also made it clear I was not contactable during Saturday afternoon.The video arrived at Noon on Saturday so I viewed it early afternoon, then and continued with other activities. A voice mail left by Sytner picked up on Saturday evening said another branch, ‘Was pressurising a sale’. A puzzling message?! I had no idea what this meant? I contacted Sytner on opening at10am Sunday to be told the car had been sold by another branch!

I was the first customer to express interestin the car however it seems it was too much trouble for Sytner to hold the vehicle until Sunday morning to check. If third party interest also continued into Sunday a sale would have occurred anyway! These actions by Sytner leave a bad taste. I did not withdraw my interest, nor was I requested to leave a deposit. Nor did Sytner send a text message.

This is Shoddy sales-ship and dare I say not quite ethical! These my first dealings with Sytner/Audi have been frustratingly abhorrent. The sales system (quote,’Another branch pressurising a sale’) stinks!

So what do I expect now? I do not want a placating apologetic reply as per other poor reviews. I want this to be corrected! If there was a zero star option, you would get it! Thank you so much for wasting my time, and dashing expectations.

Many thanks for contacting me afterwards. If customers at other branches can lodge a deposit, does this not cause confusion for sales staff and customers? In my view there lies the problem. It seems there are multiple sales channels that conflict. Perhaps one sales channel through the branch that holds the vehicle could resolve this? It’s always interesting that business fall back on in house processes to justify behaviour when the processes are causing the problem! Change them! Sales will still happen in a more orderly way.

Thanks for the offer, however once Trust is lost there is no way of getting it back easily. Well not mine anyway. Oh, it’s Dr Blackburn not Mr. Please get it right.

I recently had an outstanding experience purchasing a car, thanks to James Owen and the entire Audi team. I walked in on a Thursday and, by the following Tuesday, I was already driving my new car! James was incredibly courteous and friendly throughout the process, even offering me complimentary 200-degree coffee and biscuits, which made the experience all the more enjoyable.

He truly went above and beyond to ensure I received the best deal on my part exchange for my Golf GTD. Nothing was too much trouble for him, and his dedication to customer satisfaction was evident. The welcoming atmosphere extended beyond James, as everyone at the dealership, including Rachel at reception, made me feel right at home. Overall, it was a great buying experience, and I highly recommend this team to anyone looking for a new vehicle!

Recently had a recall , service was fantastic
Big thank you to Andrew the mobile tech
Polite and professional

Got nothing but good things to say about this place. great service when you come through the door. sometimes there’s a little wait. but if people are busy then what do you expect. Mohammed From Parts Department has consistently gone above and beyond To help with parts and great communication. nothing but great things from this place

Bought an A8 from the wider Sytner Group. Had a few issues that I'd tried to have resolved with Sytner Audi Nottingham both times whilst communication was forthcoming, work by the technicians was poor. Had an engine management light, this required a system update, this took 4 days and didn't cure the problem. Then it wouldn't start and was diagnosed with a faulty alternator. The car has been with this dealer for a week (was meant to be there an hour or 2 max) the part arrived 2 days ago and at time of writing I'm hoping the car will be ready tomorrow. Who knows if it'll fix the issues of high revs and low MPG I've been experiencing as nobody in Audi technical or the on-site techs can put their finger on it? Must be busy changing wiper blades on other people's cars. Have been incredibly patient with the girls on the desk as it's not their fault. But whatever is going on behind the scenes must be carnage. Won't trust or use them again once my car is back.

Further to my report of poor experience at Derby Audi, in contrast Nottingham Audi provided 5* customer service, as it should be.

Calling Nottingham Audi parts department to source a component for my A3, "M" (and colleagues G & S) could not have been more helpful, taking ownership of my issue, ensuring both a positive and speedy outcome. From my initial call through to part collection I was extremely happy with all interactions and communications:
1 With my A3 engine in bits, M at Nottingham Audi took my order over the phone
2 He ensured that it was the correct component by checking with my mechanic
3 Working within a tight time frame, he ensured the component order was placed before leaving for the day
4 Speedy delivery & prompt notification
5 Stuck in traffic? No problem, "we can leave for collection from our parts department who are working til 6"
5 Served fresh coffee on collection
6 Component carried out to my friend's car

Thank you! Nottingham Audi Customer Service as it should be :o)

Brilliant service from Nottingham Audi. Jake is a real pleasure to deal with. Sorted out my new car and the right spec we wanted. Thanks so much for our new Q7. We love it. Thanks again so much to Jake he really is genuine. If you want a new car Ask for him. Top guy!

My wife and I recently purchased a car from Audi and the service was excellent. Vernon who talked us through was polite, professional and extremely friendly and we appreciated this very much. This was our first EV, and our first automatic car…. He answered all of our questions well.

I recently bought a car from Audi Nottingham and wanted to leave a review due to the exceptional service I received.

I was met at Audi by Albert Salapat who was fantastic to deal with. Albert was polite, professional and made the car buying process extremely enjoyable, in no small part because of his boundless enthusiasm and love for what he does..

Albert took the time to listen to exactly what it was that we wanted in our next car and was not ‘pushy’ at all, he matched our expectations and budget to a vehicle they had in stock and the rest is history! Albert showed my partner and I a car we fell in love with immediately and subsequently purchased.

I would 100% purchase a car from Albert again.

Bought a 2 year old Q7 from Audi Nottingham on 31 Jan 25. Did the purchase and agreed trade in for my existing car by sharing photos and videos. Drove 300 miles from Glasgow to pick it and the whole experience went very smoothly. Big thanks to Daniel Rana who dealt with the sale from start to finish. Very impressed.

It is very rare I take the time to write reviews but I would like to take the time to acknowledge Roger Ball from your sales team.
I came in on a whim over Christmas as I have been looking for a new car for around a year And couldn’t find what I was after.
Roger was assigned to us and he swiftly pointed us to the products available within our budget.
We went on the test drive and were happy with the drive of a similar model as the car we were purchasing was located in Reading.
Once the car was delivered Roger rang and I came to collect the vehicle it was in far better condition than I anticipated!
I contacted Roger on day of collection once home as I have had a teething problem with the MMI touchpad. He immediately had me booked in at my next convenience Saturday 18th Jan and has ordered a new one in to be swapped out.
From start to finish Roger has been exceptionally professional and extremely welcoming to myself and my wife and really couldn’t do enough for us.
Once the term is up on this vehicle we will be coming back again.

I have recently bought an A5 from Nottingham Audi and have found the whole experience to be excellent. The salesman that we dealt with, James, was exceptional. He made the whole process as easy and stress free as possible, dealing with all our concerns and questions in a pleasant and professional manner. All of the staff that we spoke to during, and after, our purchase have been extremely helpful and we would recommend Nottingham Audi anyone looking to buy a new car

I had not expected to change my car soon, and definitely not before Christmas, but Albert was fantastic and came up with a superb deal that meant everything happened quite quickly after that. The level of communication was superb throughout, so I always knew exactly what was happening, and the efficiency of all those involved meant that the whole process was quick and extremely smooth. With excellent inputs from Jonathon and Peter, I could. not have asked for a better experience. On Christmas Eve, Albert has prepared everything perfectly so that I could collect the car before midday - after a very special unveiling - and drive away after having the whole My Audi app explained and the EV charging procedure shown to me and my family. Overall, it was faultless and not only makes me feel like a valued customer but has also made me much more loyal to the brand, and I can't thank the Nottingham Audi team enough,

I contacted Sytner Audi online for a valuation on my Audi R8 and was given a price close to my expectation. They followed this up with a phone call to discuss their offer and arranged for David Evans, one of their buyers, to visit my home address to view the car. The visit took place and a price was agreed with collection arranged for later in the week. David managed the whole process and ensured that everything went as planned. Excellent service, thank you.

Horrible customer service.
Didn't even know what was wrong with my car and then quoted me 3 grand for a new exhaust. The smallest hole in the exhaust was wrong with it !!! Please tell me how your "experience" workers misses it even missed it on the free health check. More like jealousy

Great service from Mobile technician Andrew in sorting the recall issue on the airbag
Very smooth appointment and a great professional approach

Had the pleasure of working with Daniel rana was amazing down to earth died not force of try to sell you a car very polite honest about everything which I like and don’t beat around the bush straight forward helped with ever I needed and made plenty of hot drinks I got a brand new car and 💯 happy with my service I received thanks again Daniel,

Excellent service from Lewis Barker at the Nottingham Audi branch.
Lewis took care of our Etron for its first service, very professional, friendly and efficient.
Would definitely recommend Nottingham Audi.