Sytner Group - Porsche Centre Silverstone Reviews 

Collected on time. Great communication - No hassle service

Excellent service from Steve Dickson as always and assistance from Mike Lewis.

Great communication throughout and efficient work.
Serviced with a smile.

Great service, knowledgeable staff, very welcoming and informative.

Great customer service. Took a while to get it booked in, but that seems the same with loads of dealers. However, I was treated with complete professionalism and made to feel very valued. Everything was done as expected and within the quoted timeframes, and the communication throughout was great. I know you expect the best experience to come as standard when dealing with Porsche, but in my experience that's not always the case. So it's great to see how it's supposed to be done.

Very welcoming and friendly staff, who were professional, knowledgeable and helpful. I was well informed by Julie and Sean about the service, and the video that Sean sent of it taking place was a marvellous idea. Thank you so much for a great team.

Service was completed promptly and I was kept informed of progress which was important as I had an 80 mile journey. Provision of a courtesy car was appreciated.

Lovely service from all of the staff especially the ladies on reception

After my Porsche broke down, Justin Facer and Jason Clark handled everything perfectly for me. Thank you, guys.

Aside from my initial contact with one of the girls at Porsche being slightly frustrating, as she spoke with me on the phone after the car was set to be recovered, took my details, and then replied via email saying all would be in hand, when I came to email her the next day, she had an 'out of office' on and had gone on annual leave for nearly a week without even mentioning it to me.
Not great really...

Other than this minor annoyance, thanks again for a great service from Porsche Silverstone. :)

Jules has been tremendous throughout

Very detailed check and expertly done.

Great customer service with excellent handover of new car. Time taken to explain each element. Personable staff. Hospitality at it’s best .

I had an exceptional experience with Porsche and especially with Sophina. From the very beginning, she was incredibly professional, attentive, and easy to work with. When my car had to go back earlier than expected, she went above and beyond by arranging a supply car so I wasn’t left stranded, a gesture that truly showed her commitment to outstanding customer service.

Throughout the entire process, communication was clear and effortless. Everything was handled smoothly, and I genuinely couldn’t fault the service I received. Sophina made what could have been a stressful situation completely hassle-free.

Highly recommend both the dealership and Sophina for anyone looking for a premium, seamless experience. Will definitely be back in the future!

Very professional atmosphere from the start.
Friendly and knowledgeable staff providing an excellent service.

Crooks
If you have an MOT or service hear then please be aware that if it fails then it's probably a lie. Please get a 2nd opinion. My porsche failed it's mot but I was not convinced. Got a 2nd and 3rd opinion and boom I was right. Porsche wanted to charge me over £2000 but with advisorys it was over £3000 and in actual fact the mot and parts cost £150. An absolute disgrace. I will be going to trading standards and the papers as well as seeking legal advice. This is not the 1st time either. Thankfully I grew up around cars so I know enough to know I was being robbed.

I purchased a vehicle remotely and flagged a visible defect on the dashboard leather at collection. I was assured the repair would be arranged locally at no inconvenience to me.

After weeks of chasing, they sent an unprofessional third-party repairer who arrived without calling and refused to do the job. Instead of resolving the issue, Porsche Silverstone tried to shift blame and cost onto me—despite the defect being present at sale and their clear commitment to fix it.

Very poor experience that falls well below the standard I expected from a Porsche dealership. Would caution others to be wary of post-sale promises.

For the management: Please email me your resolution.

Having bought a Porsche from Sytner three weeks ago, I came back for a Masterclass to help me to appreciate all the car could do. Hannah spent an hour with me, explaining all the attributes the car has. She was very patient and very knowledgeable and that was a great help to me.

I had an amazing experience at the Porsche Experience Centre yesterday with instructor Mark Newman. Mark was incredibly informative, teaching me new tricks and techniques throughout the day. His politeness, patience, and unwavering positive attitude made the experience truly enjoyable. Highly recommend learning from Mark!

One exceptional member of their team made the customer experience great from a bad start. I can not recommend Justin Facer enough, he was superb and I hope that is recognised by his employees. I have used the garage 4 times for various things and it was coming out 2 good and 2 bad, until Justin rescued the service and now 2 good, 1 bad and 1 great. They have my loyalty as a customer as I know how to get great service.

Oliver & George what can we say…
On arrival at Porsche, we were greeted by the reception staff with a friendly smile and offered a seat, and drinks, whilst we waited for the sales guy .. Oliver.
We had seen a few cars, that we liked the look of, and Oliver showed us round without hesitation. He knew everything there was to know about all the cars! Lovely guy and so helpful and easy to deal with!
George came along later to assist with the finer details, and once again, a really great guy and we were treated like royalty throughout.
We would highly recommend Porsche in Towcester if you are looking to change your vehicle. The car is absolutely beautiful and the service is First Class Thank you