I would like to say a huge thank you to Warren Patey in the Audi Sales Department for his outstanding service. From the very beginning, Warren was extremely knowledgeable, professional and helpful... See more
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All the staff we came into contact at Audi Reading, including the staff who make you a cup of coffee, are so professional, and helpful. They are polite, respectful and go more than the extra mile to... See more
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Really great experience - came in to show a faulty charging cable and get one ordered, the team were able to provide me a replacement under warranty on the day, and even washed and hoovered the car fo... See more
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Brilliant service apart from small miscommunication on pick up location meaning I drove 80 miles unnecessarily as was originally told to meet at Audi N Wales when in fact he drove to my house. The ha... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.2
Great
695 reviews
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Absolutely terrible experience
Absolutely terrible experience. Salesman advised us a full service had been carried out which was not the case. Paperwork not provided for multi point inspection checks for Audi approved used and no warranty information given or explained to us. Salesman advised us 2 chips and an imperfection in the seat would be rectified. This was a condition of the sale and has still not been done. They don’t answer any emails and I’ve been to the branch on several occasions as it’s the only way I can get a response. When requesting the MPI check paperwork they said they wouldn’t be able to print it out and would need to get it from the archives. On the 1st service less than 8 months after purchase, I was advised the car needed new breaks and discs all round. When I finally received the MPI report it had an X next to the break and disc check, when I queried this the sales manager said they needed review. He sent a screenshot with some break pad levels which had no reg or mileage info so could have been anyone’s. There was a review date in the box of April 2025 which again I queried saying I wasn’t made aware the breaks needed checking at this point and felt concerned that I had been driving it for 6 months. He said the date didn’t bare any resemblance and was not indicating that the breaks needed checking at this point. They have advised they have no information they can share with me to prove that the breaks and discs were checked prior to purchase. I would never ever buy a vehicle from reading audi again and to be honest Audi uk have been useless at responding to my complaints.
October 28, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Dear Laura, We are truly sorry to hear about your disappointing experience with Reading Audi. Your concerns regarding the service, paperwork, and communication are taken very seriously. We understand how frustrating this must be and appreciate you bringing these matters to our attention. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk, who will be happy to discuss your concerns further and offer any support you may require. Kind regards, Reading Audi Team
Emma-Louise Payne was great
Emma-Louise Payne was great. She managed to fit my car in for its MOT at short notice when the service brought up it would fail on the tyre.
October 27, 2025
Reply from Sytner Group - Reading Audi
Dear Miss Rogers, Thank you very much for your kind words. We’re delighted to hear that Emma-Louise Payne was able to accommodate your MOT at short notice and provide clear advice regarding your tyres. It’s always our aim to offer a friendly and efficient service, especially when unexpected issues arise. Your positive feedback is greatly appreciated and will be passed on to Emma-Louise. We look forward to assisting you again in the future. Best wishes, The Reading Audi Team
Good Customer Care and adhered to required timings
After I confirmed that I needed the car back earlier than usual - hence why I booked it in for MOT at the earliest time possible - the car was ready by the time requested, with the extra work done. The customer service person allocated to looking after me and my car was helpful, professional and friendly.
October 2, 2025
Special thank you to Emma Payne who was…
Special thank you to Emma Payne who was extremely helpful with the whole process from dropping my car off to collecting it at the end of the day.
October 9, 2025
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Stuart. We are delighted to hear that Emma provided you with excellent service during your visit to Reading Audi. We take great pride in our team's dedication to ensuring a smooth and hassle-free experience for our customers. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Reading Audi, where we strive to honour our commitment to providing exceptional customer service.
Friendly staff and efficient service
October 4, 2025
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mr Mulvey. We are delighted to hear that you had a positive experience at Reading Audi. Our team takes great pride in providing friendly and efficient service to all our customers. We are glad that you felt well taken care of during your visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Really easy
It was a very easy process and everything went so smoothly thank you Audi
October 2, 2025
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mrs. Souter. We are delighted to hear that your experience with Reading Audi was smooth and hassle-free. Our team strives to make the car-buying process as easy as possible for our customers. We are glad that you found it to be so. We appreciate your trust in us and we hope to continue providing you with exceptional service in the future. Thank you for choosing Audi and we look forward to seeing you again.
Good experience
Greeted on arrival and kept informed while my car was in the garage. Very good service from member of staff.
September 25, 2025
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Mrs Sellings. We are delighted to hear that you were greeted warmly upon arrival and that our staff kept you informed throughout your visit. Providing excellent service is our top priority, and we are glad to know that we met your expectations. We appreciate your kind words and look forward to welcoming you back to Reading Audi in the future. Thank you for choosing us for your automotive needs.
Friendly and professional staff
Friendly and professional staff, nice environment to wait in whilst service was carried out. Overall a pleasant experience.
September 27, 2025
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Brad! We are delighted to hear that you had a pleasant experience at Reading Audi. Our friendly and professional staff strive to provide top-notch service to all our customers. We are glad that you found our waiting area to be a nice environment while your service was being carried out. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
First time owning an Audi
The purchase was very easy and everything was sorted before I even visited the showroom. Having never owned an Audi before Matt was very helpful taking the time to show me how everything worked before I left. Even a week later when I had a question Matt took the time to call me back with the answer. Cannot fault Reading Audi at all and would use them again, Many thanks.
September 25, 2025
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mr. Pugh. We are delighted to hear that your experience at Reading Audi was a positive one. Our team takes great pride in providing exceptional service to our customers, and we are glad that Matt was able to assist you with your purchase. We appreciate your trust in us and we look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Taken care of by Service Advisor Daniel…
Taken care of by Service Advisor Daniel Piredda, and he was very informative and precise throughout the Service and repair on our car.
September 20, 2025
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Andrew. We are delighted to hear that you had a positive experience with our Service Advisor, Daniel Piredda. It is our aim to provide informative and precise service to all our customers, and we are glad to hear that this was reflected in your recent visit. We appreciate your trust in us and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing Reading Audi.
To time--accurate information and well…
To time--accurate information and well looked after
September 13, 2025
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Derek. We are delighted to hear that you received accurate information and were well taken care of during your visit to Reading Audi. Our team strives to provide exceptional service to all our customers, and we are glad to hear that we met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Audi in Reading
I recently visited the Audi dealership and had a fantastic experience. The service was efficient and quick, and the staff were very friendly and welcoming. In particular, the receptionist Silvia was warm and hospitable. The overall experience was excellent and I would highly recommend this Audi dealership.
August 15, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Bibiana B! We are delighted to hear that you had a fantastic experience at our Audi dealership. Our team takes great pride in providing efficient and friendly service to all our customers. We are especially pleased to hear that Silvia, our receptionist, made you feel welcome and at home. We strive to create a welcoming and hospitable environment for all our visitors. Thank you for recommending us, and we look forward to welcoming you back in the future.
The warmth as soon as you enter the premises
Hi, to who it may concern, I came to Audi in Reading today, for a service and A Health check, and was greeted in the in the fast track area, by a lovely Young lady, didn't quite get her name, unfortunately, but what a credit to Aldi's fantastic lady very knowledgeable, and then I went through to reception and l was met by a lovely lady called Silvia Aguilar, again, very knowledgeable, very happy go lucky lady what a pleasure,she made sure that I was ok all day, and made sure, I didn't want for anything throughout the day,when other customers came in, She treated them exactly the same, and always smiling definitely picked the right person for the job. the experience that I've had in Audi in Reading, was excellent, thank you.
August 7, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Dear Mr. Paten, Thank you for taking the time to leave such a glowing review for Reading Audi. We are delighted to hear that you had an excellent experience during your recent visit for a service and health check. We are especially pleased to hear that our staff, particularly the young lady in the fast track area and Silvia Aguilar at reception, made such a positive impression on you. We take great pride in our knowledgeable and friendly team, and we are glad that they were able to make your day a pleasant one. Thank you for choosing Reading Audi, and we look forward to welcoming you back in the future. Best regards, The Reading Audi Team
Michael came to do a software upgrade…
Michael came to do a software upgrade to my car at home no need to go to the garage, excellent service, highly recommend
August 1, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review, Tracey! We are delighted to hear that you had a great experience with our technician, Michael. Our team at Reading Audi takes pride in providing convenient and efficient services for our customers. We are glad that you were able to have your software upgrade done in the comfort of your own home. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Reply from Sytner Group - Reading Audi
Thank you for your kind words, xxxxxxxxx! We are delighted to hear that you had an amazing experience at Reading Audi. Our staff, especially Emma P, takes great pride in providing exceptional service to our customers. We are glad that their efforts did not go unnoticed. We strive to maintain high standards and it is an honour to receive such positive feedback. We hope to see you again soon at Reading Audi. Thank you for choosing us!
Great service by Michael
Michael was top class from being on time, prepped and communication was superb.
Friendly, no fuss and did the work quickly with no issues at all!
June 19, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Mr Taylor. We are delighted to hear that Michael provided you with excellent service during your visit to Reading Audi. Our team takes great pride in being punctual, well-prepared, and excellent communicators. We are glad that Michael's friendly and efficient approach made your experience hassle-free. We appreciate your recognition of his hard work and dedication. We hope to continue providing you with exceptional service in the future. Thank you for choosing Reading Audi.
Received a £55k Audi Q8
Received a £55k Audi Q8, in poor condition. Split in side wall of front tyre, scratched bumper, side door and numerous scuffs around vehicle. Door plates corroded and alloys poorly reconditioned, spray paint drip marks. No punture repair kit. Very disappointed, especially when it’s come from an Audi dealer. What’s more frustrating is when Audi staff try and fob you off with wear and tear, a split in the side wall of the tyre!!. Very apparent they were more bothered about the sale of the vehicle rather than the customer experience!
June 17, 2025
Reply from Sytner Group - Reading Audi
Dear Mr Hanson - Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent purchase of an Audi Q8 did not meet your expectations. We would like to apologise for any inconvenience caused by the condition of the vehicle upon delivery. We take great pride in providing our customers with high-quality vehicles and it is disappointing to hear that this was not reflected in your purchase. We would like to assure you that we have taken your feedback seriously and will be addressing these issues with our team. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk to discuss your concerns further. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, Reading Audi Team
Mobile technician
Reading sent a mobile technician to do a recall on our car. This was so much more convenient and very quick.
June 13, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review, Matt Harris! We are delighted to hear that our mobile technician was able to provide you with a convenient and efficient service for your car's recall. We understand the importance of our customers' time and are pleased to have been able to accommodate your needs. We strive to provide top-notch service and are honoured to have earned your satisfaction. Thank you for choosing Reading Audi. We look forward to serving you again in the future.
This is the second time I’ve seen…
This is the second time I’ve seen Michael for a mobile tech home visit. He’s just amazing, always on time, polite and v helpful ☺️Having a home visit is invaluable, for such a short job, this saved me driving a 2 hour round trip & the hassle of waiting for it to be completed in the workshop at Audi. Thank you again!
June 13, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review, Claire. We are delighted to hear that you have had a great experience with our mobile tech home visit service. Our team takes pride in providing efficient and convenient solutions for our customers. We are glad that Michael was able to assist you with your vehicle needs and that you found our home visit service to be valuable. We appreciate your continued support and look forward to serving you again in the future.
Scammers
DO NOT BUY A CAR FROM THESE PEOPLE!!!
Had a car for a few months, the car completely broke down on me. New clutch required because there was grease on the clutch plate!!! Likely from an internal leak. Nothing was done, I was ignored for months and no one wanted to help. Fobbed off constantly made to feel stupid, possibly because I am a woman as tone had completely changed when speaking with other people. Paid £100s to get the car fixed. Failed its first MOT due to a faulty C02 censor fitted but not mentioned when sold the car??? Car is only 6 years old now- 4 when I bought it and had nothing but problems the last 2 years. Biggest waste of money and stress.
June 2, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Dear Katie, We are sorry to hear about your negative experience with our dealership. We would like to apologise for any inconvenience caused and assure you that we take all customer feedback seriously. We pride ourselves on providing quality cars and excellent customer service, and we are disappointed to hear that we did not meet your expectations. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk, to discuss your concerns further. We value your feedback and would like the opportunity to address any issues you may have had. We hope to hear from you soon. Thank you for bringing this to our attention. Sincerely, Reading Audi Team
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