My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... See more
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Came in to purchase a car and got totally ignored, along with a number of other people. Tried to get someone’s attention without any luck. Waited at reception, then took a seat, then tried walking rou... See more
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I would like to say a huge thank you to Warren Patey in the Audi Sales Department for his outstanding service. From the very beginning, Warren was extremely knowledgeable, professional and helpful... See more
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All the staff we came into contact at Audi Reading, including the staff who make you a cup of coffee, are so professional, and helpful. They are polite, respectful and go more than the extra mile to... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.2
Great
695 reviews
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Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mr. C. We are delighted to hear that our team was helpful and efficient during your visit. We strive to provide top-notch service to all our customers.
Very professional and a good work done…
Very professional and a good work done very pleased
November 4, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mrs Napper. We are delighted to hear that you had a positive experience with our team, thank you for choosing Reading Audi and we look forward to serving you again in the future.
Great overall first Audi service experience
As a new Audi owner heading for first service overall I had a great experience. Started with booking process where Paul help me by advising on pricing, service plans, etc. and booking my appointment to fit in with work schedule.
On the day I was also impressed with the ease of driving in for service drop-off and then the regular updates I received while my car was with the team. Andre looked after me both at drop-off and for collection and went the extra mile to resolve a minor issue. I was offered a wash and vacuum and seems like the car did indeed have a quick wash (the car was fairly clean before but I could see the dirt around the door seal was certainly done, just missed a quick wipe around the boot seal).
Only criticism I could make was that the team didn't seem to have received the message/comment left requesting a callback from the Audi Cam (despite me receiving an email confirmation) but as mentioned above, Andre took care of this without issue.
Overall a great end-to-end service experience.
October 21, 2024
Reply from Sytner Group - Reading Audi
Dear Dominic Holton, Thank you for taking the time to share your 5-star experience with us at Reading Audi. We are delighted to hear that you had a great experience with us during your first service appointment. Our team takes pride in providing exceptional service to our customers, and we are glad that Paul was able to assist you with the booking process and answer any questions you had. We are also pleased to know that you were impressed with our drop-off and collection process, as well as the regular updates you received while your car was with us. We understand the importance of keeping our customers informed and we are happy to hear that Andre went the extra mile to resolve any minor issues you had. We apologise for the missed message regarding the Audi Cam callback, but we are glad that Andre was able to take care of it for you. We appreciate your feedback and we will continue to strive for excellence in all aspects of our service. Thank you for choosing Reading Audi, and we look forward to welcoming you back for your future service needs. Best regards, The Reading Audi Team
Had fantastic service and help from…
Had fantastic service and help from Michael from the reading mobile technician team, made the whole process extremely easy from start to finish
October 28, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Zoe. We are delighted to hear that you had a fantastic experience with our mobile technician, Michael, at our Reading location. Our team takes great pride in providing top-notch service and making the process as easy as possible for our customers. We appreciate your kind words and will be sure to pass them along to Michael and the rest of our team. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
The whole experience went smoothly.
October 18, 2024
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Mr Guttridge. We are delighted to hear that your experience with Reading Audi went smoothly. We appreciate your support and look forward to welcoming you back in the future. .
Worst car buying experience of my life
Sales couldn't seem to do anything more for us when buying the car. However drove it home and it clearly had a massive fault. I was advised to keep driving it as it may have been because it hadn't been driven for a while. Something should of clicked in my head then!
It was extremely dangerous driving the car as it would not go into 6th gear and registered as any other gear, which dramatically brought the speed down straight away.
When I said I was bringing it back to them they avoided every way they could for me to bring it back to them. They wanted nothing to do with this car and have not taken any ownership on getting it sorted. They had it go to another branch who had longer waiting times. Even when they had told me they could get in sooner they still fought with the other branch to keep hold if it and get it done. The other group is so back logged it may take weeks to get it fixed on top of the 2 weeks they have already had it. When I have called Reading to speak to a manager I have had no call backs. They have literally washed their hands of this car.
They either knew it was broken and wanted rid, or they didn't know and don't want to deal with actually fixing it.
I have had many cars over the years and this is by far the worst experience I have had and the last place I would of ever expected it from. I will absolutely never go back here for another car again. I feel like they got their money and rid of the car and just absolutely abandoned me. I am so angry and dissapointed.
October 17, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Dear Leah - Thank you for taking the time to share your experience with us, our version of events regarding this differs and we understand that the vehicle is currently in another Audi Dealership, our Aftersales Manager has been in contact with yourself directly to agree best course of action to resolve any outstanding issues you have with the car. Audi Reading Team
What a fantastic service!
What a fantastic service from Reading Audi!
I had a product recall for the airbag on my Audi and, not only did Michael come out to me, but he came same day, and had the job done in about 30 mins!
A very fast, friendly and efficient service from start to finish.
October 14, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Tim, we are delighted to hear that you had a fantastic experience with our service team. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Great service from Sytner and Michael
Great service from Sytner and Michael, it really made the process of getting the car fixed so straightforward. Michael kept me informed all the way along from when he would arrive( on time) to what the issue was and the resolution, which was resolved within 24 hours of first coming to home. Replacement part fitted, errors cleared, all good to go. A really great way to resolve issues quickly and without going to the dealership and being without the car all day. For the faults that can be resolved from the roadside, this is definitely a great idea👏. Well done and thanks Michael for the great customer service as well.
October 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Keith. We are delighted to hear that you had a great experience with Sytner and our team member, Michael. . We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
The service team were very helpful…
The service team were very helpful especially Waqar.
The work was completed promptly and to high standard.
September 30, 2024
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Mr Horley. We are delighted to hear that you had a great experience at Reading Audi and we look forward to serving you again in the future.
What a Fantastic Company.
What a Fantastic Company.
We purchased our Audi q5 Sportback from Sytner Reading Audi while we were actually away on Holiday.
The salesman Irfan was fantastic, his description “over the phone” of the car was 100% accurate.
On returning from holiday we picked the Q5 up from Sytner Audi Reading.
Very Very welcoming staff and a super easy handover.
Will definitely use again.
October 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Colin! We are delighted to hear that you had a fantastic experience with Sytner Reading Audi. We look forward to serving you again in the future. Happy driving in your new Audi Q5 Sportback!
Great mobile technician experience
Booked my car in for a diagnostic and was given an in-garage appointment for two weeks time. Next morning Audi master-technician called and offered me a mobile diagnostic appointment for the next day. Arrived at stated time, ran tests, gave me clear analysis of what was wrong, enabling me to use the original appointment for the repair itself. Massive saving on time and super-convenient.
October 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, we truly appreciate it. We strive to provide our customers with the best service possible and we are happy to hear that we were able to meet your expectations. Reading Audi
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a review - We are delighted to hear that you had a positive experience with our team at Reading Audi. We are always happy to assist and provide helpful information. Thank you for choosing Reading Audi and we hope to see you again in the future.
Audi Mobile technician was great
Audi Mobile technician was great. He contacted me to arrange a time when he could come and fix the issue with the car. He was very friendly and clearly explained the issue. It saved me the trouble of driving to Audi for this to be done😊.
September 26, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, David! We are glad to hear that our Audi Mobile technician was able to assist you. We appreciate your feedback and hope to continue providing you with top-notch service in the future. Thank you for choosing Reading Audi!
Great service
September 12, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words Emma! We are delighted to hear that you had a great experience at Reading Audi.
Great service that came to my driveway…
Great service that came to my driveway to change passenger airbag on my car as a recall. Nice gentlemen (Michael) with a friendly manner. It saved me the trouble of driving to Audi for this to be done😊.
August 23, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Michele! We are delighted to hear that you had a positive experience with our service and that our technician, Michael, provided friendly and convenient service by coming to your driveway to change the passenger airbag on your car. We are glad we could save you the hassle of driving to Audi for this recall. Thank you for choosing Reading Audi. We appreciate your support!
Michael the mobile technician
Michael the mobile technician came to my home today to program a spare key. He was very professional and polite and went out of his way to find out information relating to service dates and MoT for me. I was not aware that the mobile service was available when I bought my car in June but think it is a great time saving service for those who might struggle to take time out of a working day to visit the centre or those who cannot get home easily if the service they require cannot be done whilst you wait.
September 17, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Claire. We are delighted to hear that you had a positive experience with our mobile technician, Michael. We appreciate your feedback and hope to continue providing excellent service to you in the future. Thank you for choosing Reading Audi.
Friendly and professional
Friendly and professional. Michael was a lovely chap and sorted the issues in no time at all.
September 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words James. We are delighted to hear that you had a positive experience with our team at Reading Audi. Our goal is to provide friendly and professional service to all of our customers, and we are glad that Michael was able to quickly resolve any issues you had. We appreciate your feedback and hope to see you again in the future. Thank you for choosing Reading Audi.
Reading Audi mobile service
Great experience from Reading Audi (Michael) providing mobile service to fix a failed lock on my A6. Saved me having to drive across town in the rush hour to drop car off and then return at some point to collect. Much appreciated. Michael was courteous and professional and sorted the problem in under an hour on my drive.
September 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review James! We are delighted to hear that you had a great experience with our mobile service at Reading Audi. Our team, especially Michael, is dedicated to providing convenient and efficient solutions for our customers. We understand the hassle of driving across town during rush hour, so we are glad we could save you the trouble. Thank you for choosing us and we look forward to serving you again in the future.
Michael
Michael, a mobile technician came to our property to work on our Q7 today. He was polite, professional and really helpful with all of his advice. Thank you
September 11, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
I am delighted to hear that you had a positive experience with our mobile technician, Michael, during his visit to your property to work on your Q7. We pride ourselves on providing excellent customer service and it is always great to receive feedback like yours. I will be sure to pass on your kind words to Michael and the rest of our team. Thank you for choosing Reading Audi and we hope to see you again in the future.
Great customer service
Usual great service from Reading Audi. Staff friendly, attentive and always try to exceed expectations. Staff understand what good customer service is all about.
September 9, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words and continued support of Reading Audi. We are delighted to hear that our team consistently provides you with exceptional service. Our staff takes great pride in delivering a high level of customer care and we are pleased to know that their efforts have not gone unnoticed. We appreciate your feedback and look forward to exceeding your expectations in the future. Thank you for choosing Reading Audi.
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