Excellent service from the moment I drove in. Was warmly greeted by Sylvie then handed over to Alex who was informative, friendly and answered all my questions. My review was sent by Michael with my h... See more
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Great service coming to Reading yesterday from start to finish. Alex and Michael from the service department were very helpful kept in contact throughout the day to update me about the progress of my... See more
Company replied
Usman was so helpful and gave me many options to look at, and although when I arrived I said “I won’t be committing to anything today” I came home with a new car !!! The whole team where very friendl... See more
Company replied
I would highly recommend Matt,he was extremely helpful, friendly and professional throughout the whole process.He took his time to explain everything clearly, without making me feel pressured at any p... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.3
Excellent
739 reviews
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Scammers
DO NOT BUY A CAR FROM THESE PEOPLE!!!
Had a car for a few months, the car completely broke down on me. New clutch required because there was grease on the clutch plate!!! Likely from an internal leak. Nothing was done, I was ignored for months and no one wanted to help. Fobbed off constantly made to feel stupid, possibly because I am a woman as tone had completely changed when speaking with other people. Paid £100s to get the car fixed. Failed its first MOT due to a faulty C02 censor fitted but not mentioned when sold the car??? Car is only 6 years old now- 4 when I bought it and had nothing but problems the last 2 years. Biggest waste of money and stress.
June 2, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Dear Katie, We are sorry to hear about your negative experience with our dealership. We would like to apologise for any inconvenience caused and assure you that we take all customer feedback seriously. We pride ourselves on providing quality cars and excellent customer service, and we are disappointed to hear that we did not meet your expectations. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk, to discuss your concerns further. We value your feedback and would like the opportunity to address any issues you may have had. We hope to hear from you soon. Thank you for bringing this to our attention. Sincerely, Reading Audi Team
We had a visit from mobile technician…
We had a visit from mobile technician Michael to deal with a recall on our car. Michael turned up early, was very friendly and helpful and sorted the issue for us in a timely manner. We couldn’t have asked for a better service/ experience and it was so helpful having the option of the mobile technician. Thank you Michael!
May 22, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Sarah C. We are delighted to hear that our mobile technician, Michael, provided you with a friendly and efficient service during your recent visit for a recall. We are committed to providing our customers with the best experience possible and we are glad that Michael was able to assist you. We appreciate your support and we hope to see you again in the future. Thank you for choosing Reading Audi.
Michael was amazing
Michael was amazing, came out to me really quickly, which meant I didn't have to take time off work to travel into Reading. This is exactly the type of service that will make me want to stick with Audi
May 22, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Laura. We are delighted to hear that Michael provided you with exceptional service and was able to accommodate your needs efficiently. Our team at Reading Audi takes great pride in delivering top-notch customer service and we are thrilled that it has made a positive impact on your experience with us. We appreciate your loyalty and look forward to continuing to provide you with the best service possible. Thank you for choosing Audi.
Mobile diagnostic technician
The mobile diagnostics on my car were efficient and the fix also so. Michael couldn't have been more helpful. It got my car fixed quicker than waiting for an appointment to visit the service centre which given we had an engine warning light on was important to us
May 19, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Wilkinson. We are delighted to hear that our mobile diagnostics service was efficient and that Michael was able to assist you with fixing your car. We understand the importance of getting your car fixed quickly, especially when there is an engine warning light. We are glad that we were able to provide a convenient solution for you. Thank you for choosing Reading Audi and we hope to see you again in the future.
I would avoid this incompetent team at all costs
This company have had my E-Tron for the past 6 months. The vehicle is still not fixed and I have had to pay and have it transferred to another garage. I have had to pay several thousand pounds before they would release my car. The technicians appear unable to work in a logical manner. Customer care is non existent. I would give a minus rating if this was an option.
May 19, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
We are sorry to hear about your negative experience with our dealership. We take customer satisfaction very seriously and we apologise for any inconvenience caused during the repair of your E-Tron. We would like to assure you that our technicians are highly trained and we are disappointed to hear that they were unable to resolve the issue in a timely manner. We would like to invite you to contact our Head of Aftersales Garethdinmond@Sytner.co.uk to discuss this matter further. We value your feedback and we will take steps to improve our customer care. Thank you for bringing this to our attention.
Michael from mobile unit came and fixed…
Michael from mobile unit came and fixed an issue with my Q4. Very good service!
May 9, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5 star review BL. We are delighted to hear that Michael from our mobile unit was able to provide you with excellent service and resolve the issue with your Q4. Our team takes great pride in delivering top-notch customer service and we are glad that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Michael was great
Michael was great, manages my expectations throughout the whole process. Great service thank you
May 2, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mrs Nada Irani. We are delighted to hear that Michael provided you with great service and managed your expectations throughout the process. Our team at Reading Audi takes pride in delivering exceptional customer experiences and we are glad to know that we met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Michael from Reading Audi is absolutely…
Michael from Reading Audi is absolutely the best.. done both of my Audi AllRoad cars, efficient and courteous. 10 Stars
May 2, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, James. We are delighted to hear that Michael from Reading Audi provided you with exceptional service for both of your Audi AllRoad cars. Our team takes great pride in being efficient and courteous, and it is an honour to receive 10 stars from you. We will be sure to pass along your kind words to Michael and the rest of our team. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Very good service this morning from…
Very good service this morning from Michael, mobile mechanic. Very helpful. Thankyou
May 2, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Clare. We are delighted to hear that you had a positive experience with our mobile mechanic, Michael. It is our pleasure to provide helpful and efficient service to our customers. We appreciate your feedback and will continue to strive for excellence in our services. Thank you for choosing Reading Audi. We look forward to serving you again in the future. Reading Audi
Michael the mobile technician was…
Michael the mobile technician was prompt & preformed a software update at my home which was convenient & time saving, also meant quick appointment date as no need to wait for a courtesy car to be available on same day as service. Thanks Micheal for being helpful and answering my questions about the car & for going above & beyond by fixing the rear windscreen washer on the spot👏🏻😁
April 9, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Tara. We are delighted to hear that our mobile technician, Michael, provided you with a prompt and convenient service. We are glad that you found the software update and the added convenience of having it done at your home to be time-saving. It is our pleasure to go above and beyond for our customers, and we are happy to hear that Michael was able to assist you with your questions and fix the rear windscreen washer. Thank you for choosing Reading Audi.
Technician was very efficient arrived…
Technician was very efficient arrived on the revised time (no thanks to audi reading) completed work in the time he said all in his part was first rate
April 10, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Kevin. We are glad to hear that our technician provided efficient and timely service, despite any delays caused by our dealership. We take pride in delivering top-notch work and we are pleased that you were satisfied with the results. We appreciate your support and hope to continue providing you with excellent service in the future. Thank you for choosing Reading Audi.
Highly recommendable experience
Audi Reading (Sytner): Excellent experience, both in terms of purchasing my Audi S3 (2023) and having it serviced.
The teams are Audi experts, to me that means perfect. That is partially why I keep buying Audis and do not intend to consider any other make.
February 14, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review Rolf. We are delighted to hear that you had an excellent experience with us at Audi Reading (Sytner). Our team takes great pride in their expertise and we are thrilled that it has contributed to your decision to continue purchasing Audis. We are committed to providing great service and we are delighted to have earned your loyalty. Thank you for choosing us and we look forward to serving you again in the future.
Very happy with Micheal’s service
Very happy with Micheal’s service. Friendly, reliable and helpful. Thank you so much!
February 17, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Petra. We are delighted to hear that you had a positive experience with Michael at Reading Audi. Our team takes pride in providing friendly, reliable, and helpful service to all our customers. We appreciate your feedback and look forward to welcoming you back in the future. It is an honour to have you as a satisfied customer. Thank you for choosing Reading Audi.
I bought a brand new Audi Q7 Black…
I bought a brand new Audi Q7 Black edition from Audi Slough in September that had a fault from new but Audi slough closed down and I was told from Audi UK that Audi Reading has took over my contract on as part of the sytner group. But even with me having my car in my local Audi for repair 7 times and still had the problem Audi Reading would not help me they just tried to offer me a px price to sell me another car. I would never buy a car from any of the Sytner Groups again. They get your money then don't want to help when you have a problem. I’ve now had to sell the car back to Audi and lose a lot of money. Audi Reading took my contract over when Audi slough shut down as Audi uk told me this so I have put my review on the correct site!!!
February 17, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to share your experience again with Audi Naveed, however you have left your review on the incorrect centre. We know that the management team in Reading were trying to assist due to Sloughs closure and that your vehicle was actually being repaired at a different centre which is not Sytner Owned. Our friendly team will always try and help a fellow Audi driver and we will continue to advise you of the options available. We would encourage you to contact Audi customer care if you are unhappy with the repairs carried out at the alternative repairer.
Michael the master technician did a…
Michael the master technician did a mobile visit to fix my car.
Friendly and extremely knowledgeable, he confirmed the issue, summarised the work required and liaised with the warranty team for authorisation.
Back next day to complete the work without fault. Thoroughly recommend him.
February 27, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Simon! We are delighted to hear that Michael, our master technician, provided you with exceptional service during his mobile visit to fix your car. It's wonderful to know that he was friendly, knowledgeable, and efficient in confirming the issue and liaising with our warranty team. We are proud to have Michael on our team and we will be sure to pass along your recommendation. Thank you for choosing Reading Audi.
Great experience at Reading Audi sales
This review is for Dan and the rest of the Corporate Fleet team at Reading Audi.
Dan guided us smoothly through the process of leasing our new Q5. It took a long time from placing the order to receiving our car as it was a new build with exclusive paint colour but he always kept us informed and promptly answered any queries we had. Aftersales has been good and we have been pleased with our experience. Thank you Dan.
February 3, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Annabel. We are delighted to hear that Dan and our Corporate Fleet team provided you with a smooth and informative experience while leasing your new Q5. We understand that the wait for your exclusive paint colour may have been longer than expected, but we are glad that Dan kept you updated and addressed any concerns you had. We are also pleased to hear that our aftersales service met your expectations. We appreciate your support and hope to see you again in the future.
Mobile Technician
A warning light appeared on the dash on my Audi Q2. Car was booked into the workshop but they couldn't see the car for a few weeks. I was contacted by Michael (Mobile Technician) and he came to the house and fixed the car within a couple of days. Such a great service. Having a mobile repair is so convenient and saves the hassle of driving to the dealer and arranging alternative transport etc. Highly recommended
February 20, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review JustinMitchell. We are delighted to hear that you had a great experience with our mobile technician, Michael. We understand the inconvenience of having a warning light appear on your Audi Q2, and we are glad that we were able to provide a convenient solution for you. Our team at Reading Audi takes pride in offering top-notch services to our customers, and we are happy to know that you found our mobile repair service to be efficient and hassle-free. Thank you for recommending us. We look forward to serving you again in the future.
Michael the mobile mechanic came early…
Michael the mobile mechanic came early was very polite and helpful. Speedy service with a smile. He even advised on an ignition switch problem I was experiencing. Many thanks Michael
February 14, 2025
Unprompted review
***Super service***
***Super service***
Was offered the mobile service and Michael came to my office to fix the problem straight away. Michael was so friendly, helpful and resolved the problem on my car quickly. Big thanks Michael.
I will definitely be using you guys again.
February 14, 2025
Unprompted review
Michael
Michael, master technician from Audi Reading, came to assess my car due to some issues I’d reported to another branch multiple times previously. He was very professional and knowledgeable. He addressed every issue I’d reported and gave clear feedback after his assessment. He also followed up with an email after his visit. I am pleased with his service and professionalism.
January 30, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review, Sunita. We are delighted to hear that Michael, our master technician, provided you with professional and knowledgeable service during his visit to assess your car. We pride ourselves on our team's expertise and commitment to addressing any issues our customers may have. We are glad that Michael's follow-up email added to your satisfaction with our service. Thank you for choosing Reading Audi, and we look forward to serving you again in the future.
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