My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in to purchase a car and got totally ignored, along with a number of other people. Tried to get someone’s attention without any luck. Waited at reception, then took a seat, then tried walking rou... See more
Company replied
I would like to say a huge thank you to Warren Patey in the Audi Sales Department for his outstanding service. From the very beginning, Warren was extremely knowledgeable, professional and helpful... See more
Company replied
All the staff we came into contact at Audi Reading, including the staff who make you a cup of coffee, are so professional, and helpful. They are polite, respectful and go more than the extra mile to... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.2
Great
695 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mobile Michael very good
Mobile Michael very good, very helpful and got the job done. Just a shame the rest of the Audi customer service experience isn’t very good at all.
February 6, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a review, Mark. We are pleased to hear that Mobile Michael provided you with excellent service. However, we are disappointed to learn that your overall experience with our customer service did not meet your expectations. We apologise for any inconvenience this may have caused. We value your feedback and will use it to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing Reading Audi.
Great Service
All contact with Michael has been quick and straightforward. He offered me multiple visit options to suit my calendar. He arrived on time, was courteous and explained everything that he was doing to me. Fantastic service
February 6, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review for Reading Audi. We are delighted to hear that your experience with Michael was quick, straightforward, and accommodating to your schedule. Our team takes pride in providing excellent customer service and we are glad that Michael was able to explain everything to you in a courteous manner. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Airbags check
Thank Mr.Michael for his service .He checked my Audi airbags in this morning. He did very well and quick.
February 5, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Andrada. We are delighted to hear that Mr. Michael provided you with excellent and efficient service during your visit to check your Audi's airbags. We take great pride in our team's dedication to providing top-notch service to our customers. We appreciate your feedback and will be sure to pass it along to Mr. Michael. Thank you for choosing Reading Audi and we hope to see you again in the future.
Thank You
We just had a fabulous service experience from Michael Jucura from the mobile tech team. Michael was really helpful with the questions we had concerning our Audi and even went the extra mile to help resolve an issue we had with our key. The mobile tech team is also a very convenient service and really helps with the “juggle struggle”! Thank you
January 22, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Melissa! We are delighted to hear that Michael Jucura from our mobile tech team provided you with a fabulous service experience. It's wonderful to know that he was able to assist you with your Audi and went above and beyond to resolve your key issue. We are also pleased that our mobile tech team's convenience helped with your busy schedule. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Great service
Had a minor issue with my car and my enquiry was immediately picked up and dealt with. Michael brilliant from start to finish. In comparison to previous garages this was a different level of service
January 13, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Joe. We are delighted to hear that you had a positive experience with our team at Reading Audi. It is our goal to provide exceptional service to all of our customers, and we are glad that Michael was able to assist you with your car issue. We pride ourselves on delivering a high level of service, and we are happy to hear that you noticed the difference. Thank you for choosing Reading Audi, and we hope to see you again in the future.
Great Service provided.
The Mobile Technician Michael came out to replace a part on my car that was recalled. Really lovely bloke, very friendly and helpful. I would definitely recommend you ask Michael Jacura.
January 7, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Viv. We are delighted to hear that our Mobile Technician, Michael, provided you with excellent service during your recent visit. We take great pride in our team's friendliness and helpfulness, and we are glad that Michael lived up to our standards. We will be sure to pass along your recommendation to him. Thank you for choosing Reading Audi, and we hope to see you again in the future.
Michael Jacura visited my house he…
Michael Jacura visited my house he showed the utmost professionalism and sorted the issue very quickly he is an asset and great ambassador for Audi! Thank you Michael !
January 7, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review - Nusrat Baig. We are delighted to hear that Michael Jacura provided you with exceptional service during his visit to your home. We take great pride in our team of professionals, and it is wonderful to hear that Michael represented Audi with the utmost professionalism. We will be sure to pass along your kind words to him. Thank you for choosing Reading Audi, and we look forward to serving you again in the future.
Michael came out to do a recall on my…
Michael came out to do a recall on my car. Lovely guy, no dramas, good service.
January 3, 2025
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review Andrew. We are delighted to hear that Michael provided you with excellent service during your recent visit for a recall. Our team takes pride in delivering hassle-free experiences for our customers, and we are glad that Michael was able to assist you without any issues. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
I have been buying BMW and Audis for…
I have been buying BMW and Audis for over thirty years and Audi Reading is by far the worst dealership I have ever known. After making an appointment to view a car and travelling for over an hour we were left waiting 20 minutes before even being acknowledged. We were then told that the salesman we were due to meet was too busy to help but another would help! We waited an hour in total to be finally he told that the car was unavailable to view inside or to test drive as they couldn’t get access to where the key was stored! On one positive the young man that tried to help was very polite and did apologise, but the whole experience was a shambles. We have now purchased a BMW from a dealership that did want our business.
December 29, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Dear MKS - We are sorry to learn of your negative experience at Reading Audi. We would like to assure you that we take all feedback seriously and would appreciate the opportunity to discuss this in greater detail. Please contact our Head Of Business, Michele Williams, at michelewilliams@sytner.co.uk to discuss your concerns further.
Michael did an excellent job
Michael did an excellent job, great communication throughout, professional work, and provided some good tips.
December 20, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, cbanks. We are delighted to hear that Michael provided you with excellent service and maintained great communication throughout. Thank you for choosing Reading Audi.
Michael Jacura a great professional to…
Michael Jacura a great professional to handle the fix for my car. He explained about the fix needed and punctuality of work has been done is impressed me the most.
December 19, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Sudhir. We are delighted to hear that Michael Jacura provided you with excellent service and that you were impressed by his professionalism and punctuality. We take great pride in our team's ability to explain repairs and complete them efficiently. We appreciate your recognition of Michael's efforts and we will be sure to pass along your compliments to him. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Key reprogramming
Michael was extremely helpful & knowledgeable and dealt with the problem swiftly. This service saved us the time to travel and wait at the garage which was very beneficial to us.
December 10, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words AH. We are delighted to hear that Michael provided you with excellent service and efficiently resolved your issue. We appreciate your trust in us and we look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Reading Audi.
Really Poor Experience
I am writing this review as it’s a situation that has really annoyed me and my family. My husband won’t be happy but honestly that’s his problem. We purchased a vehicle a while back and spent a lot of money in my eyes for a family car. We had endless problems with the car and the car drove more miles going back and forwards to garage - it got to the point where he actually stopped driving the car. Eventually after a period of time he sold the car back at a fairly hefty lost even though we were willing to change the vehicle and we did several times try but the dealership made a mockery of it and they’ve tried to treat my husband as if he was an idiot. Eventually someone stepped in and sorted the issue out, however it was still at a big loss for us the reason why I’m writing this review because we still haven’t replaced our family car because of this incident with these guys. My husband has now psychologically been scarred to purchase another vehicle as he has lost faith in any dealership thanks to Reading Sytner. It’s been now several months and he still refuses to purchase another vehicle. He loves his cars and to see that is very upsetting even thou it save money in the long run. That’s not the point. Thanks to these guys. We have lost out on our family vehicle and do not go out as much as we used to. The other Terrible thing they did was they offered my husband gifts for his car as a sorry, when the car got damaged or was having issues. He took a few items for him to keep the vehicle and not return the car and then they had the audacity to keep that on the vehicle once we sold it back to them and not return it to us as agreed. So all I can say is that Overall experience for this dealership has been less than kind and I would definitely not recommend them. Their attitude stinks and their behaviour stinks. Hope other customers have better luck than we did. I just hope my husband gets the opportunity to buy another car again soon. No thanks to guys
November 20, 2024
Unprompted review
Michael was extremely punctual and…
Michael was extremely punctual and messaged to confirm before his appointment. He also tended to the jobs in very sufficient time as well as being extra helpful with additional usages on my car.
November 19, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Haley. We appreciate your positive feedback and we hope to continue providing you with exceptional service in the future. Thank you for choosing Reading Audi.
It was the people that made the difference
It was the people that made the difference.
A special thanks to Matt, the engineer and Waqar who were exemplary.
November 12, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words Ray. We are delighted to hear that our team at Reading Audi made a positive impact on your experience. We look forward to welcoming you back to our dealership in the future.
Micheal jacura mobile master tech…
Micheal jacura mobile master tech sorted my rs4 on a home visit very courteous on time job completed in no time at all . Very good service indeed . Many thanks Tony A .
November 7, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review, Tony. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Car was due a recall for Airbags
Car was due a recall for Airbags for a while now. Had an appointment booked for a visit but received an email/call from Michael who said they can come by the house today to save me travel and sorted it in probably less than 15 minutes. Thanks mate!
November 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Chris. We are glad to hear that Michael was able to assist you with your car's airbag recall in a timely and convenient manner. Thank you for choosing Reading Audi and we hope to see you again in the future.
Service with confidence and competence
Appointment was scheduled for 08.00hrs. And we were met and greeted in a timely manner. We were introduced to Reece Medford who had been allocated to carry out the service on my car. We were impressed by his manner, his competence and reassurance that we would be kept updated throughout the day regarding progress etc. indeed we were and when back to collect vehicle Reece sat down with us and explained everything. We received a copy of the service etc. I would say a highly organised, efficient and competent member of Audi Reading service department.
November 4, 2024
Reply from Sytner Group - Reading Audi
Thank you for taking the time to share your positive experience at Reading Audi, Eleanor. We are delighted to hear that your appointment was met promptly and that Reece Medford provided exceptional service. It is wonderful to know that he was able to keep you updated throughout the day and explain everything clearly upon your return. We are proud to have such a highly organised, efficient and competent member in our service department. Thank you for choosing Reading Audi.
Excellent and friendly customer…
Excellent and friendly customer service. Answered all queries quickly and professionally. Very personalised service from Marcos. 100% would recommend Audi Reading.
October 31, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Garry. We are delighted to hear that you had an excellent experience with our friendly and professional team at Audi Reading. It's our pleasure to provide personalised and top-notch service to all our customers. We truly appreciate your recommendation.
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Mr. C. We are delighted to hear that our team was helpful and efficient during your visit. We strive to provide top-notch service to all our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.