Sytner Group - Sytner Cardiff BMW Reviews 

Great service from beginning to end,very helpful and informative,even went passed finishing time to fix my car
Alison was great kept me informed of the situation and how my car progressing,will be taking my car there for the next service.

Customer service poor no feedback about our repair rang them 3 times still nothing waited 2 weeks to change battery due to open and close button on inside boot draining battery . When I went to pick car up staff were genuinely apologetic their repair system down .

90 mins -> 3 hours, no updates without chasing and wash/hoover was only the footwell

Always treated well when I go to synter

Tried to amend a service booking.

Called the number and had to deal with the robot. Left messages. No call backs received.

Used the WhatsApp option. One response and nothing else.

It’s safe to say that Sytner has the most abysmal customer care that I have come across.

For a dealer of a premium brand their customer service is absolutely abysmal.

Fast and efficient service which was appreciated as I don't live locally and had to wait.

Informed advise on car repair needs. Condition video and commentary. Car wash and vaccum.

Horrendous service and support once you have purchased the car and they have your money.

If you’re considering buying a car from this place seriously reconsider- you will regret it.

Arrival procedure is slick & the Uber service to get home & back was good. On booking in, my app wouldn't let me book online & said to call; so on calling you can't actually speak to anyone - it's automated. The issue then was the automated message said someone would call me to confirm my booking - but 3 days later, no-one actually had. On calling back they seemed surprised by my call & didn't seem aware of the callback requirement. All-in-all the process left me feeling a little uncertain as to what was happening & if I was actually booked in or not.

Richard Thomas was exceptionally knowledgeable about the car and helped us to understand the controls apps etc.I would say it’s one of the best handovers we have had dealing with BMW. The rest of the team Edward and Rodri were brilliant.

Excellent job carried out by body shop team. Immaculate. Car wash also appreciated. Jessica also very helpful and professional. Reception team also exemplary with coffee on hand while you wait. Excellent customer service, thank you.

The service provided by Sytner was brilliant. All the staff I met from being greated in the car park, to receptionists, to Adam who managed my cars service, were all friendly and professional. I was kept informed of everything going on from the point I booked my service, to a few days before and throughout the day of the service. I also had some requests which were taken care of without any hassle. This isn't my first service with Sytner and they've provided a brilliant service every time so will return when I need another service.

I just had my first service done with sytner and they mentioned both front wheels have dangerous defects need replacing took all day for fix payed for two new front tyres disappointingly they said the same company as rear tyres not stocked instead will replace it with other company tyres and the front tyre went completely flat in 4 days . I had to call breakdown and they said seal / valve was not proper fix and the tyres used are cheap and not tubeless I was shocked with this just after 4 days of service terrible experience after spending decent money on service with sytner

From start to finsih the communication and speed of the purchasing and delivery of my new car was faultless, the staff could not do enough, in answering questions and giving usful information about the vehicle

Helpful staff. Nice place to wait and good coffee.

From start to finish it was a pleasant experience. The salesman was polite and friendly. I didn’t feel at all pressured.
I would recommend Sytner Cardiff to anyone.

I took my car for oil service. Alison was dealing with my car
I was dealt with efficiently and professionally. All explained to me by way of video from the technician and Alison’s call explaining the details and what was required. I was very happy with my experience.

Great service, first class customer care - cannot fault them!