Both Andrew and Tom were very helpful and explained everything to me beforehand. The car was beautifully presented and buying it was so easy as Andrew did everything for me. He took lots of time sho... See more
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This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... See more
Generally good sales experience, in the sense they sold us a car they had for sale. All smiles and quick replies to questions. Salesman asked for a 10 star review for thier internal processes. Nic... See more
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
50 Penarth Road, CF10 5RS, Cardiff, Wales, United Kingdom
- 029 2055 8970
4.1
Great
356 reviews
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Great service
Great service, a very friendly and approachable team, from sales to service.
Thank you
November 5, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Simpson. We are delighted to hear that you had a great experience with our team at Sytner Cardiff MINI. We strive to provide the best service possible and are glad that we could meet your expectations. Regards, Dean James, Head of Business
Amazing experience ✨
I was contacted in August regarding changing my car. The sales team were very knowledgeable about the cars they offer and could answer all of my questions. During the wait for my car Teah, kept me up to date throughout. On the day I collected my car, I arrived to find my new car in the show room with a bow on top accompanied by a goodie bag. An experience I’ve never had when purchasing a new car before. It made the experience feel very luxurious and special. I would highly recommend Teah and Cardiff Sytner Mini.
October 25, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Emily. We are delighted that you had such a great experience with Teah and Cardiff Sytner MINI. We strive to make every customer feel special and we are glad that we could make your car buying experience memorable. We wish you many miles of happy motoring in your new MINI from Sytner Cardiff! Regards, Dean James, Head of Business
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Lynne. We are delighted to hear that you had a positive experience with our team at Sytner Cardiff MINI. We strive to provide the best customer service and it's great to know that we achieved this for you. We look forward to seeing you again soon! Regards, Dean James, Head of Business
Second purchase from Sytner
Just bought my second Mini from Sytner and received excellent service throughout the process.
October 11, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Chris! We are delighted to hear that you had an excellent experience with us and that you have now purchased your second MINI from Sytner Cardiff MINI. We look forward to welcoming you back in the future. Regards, Dean James, Head of Business
Really bad customer service… have rang…
Really bad customer service… have rang the branch 3 times this week and promised a call back every time. Still waiting. Won’t be buying from them again.
October 6, 2023
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
We are sorry to hear about your experience with Sytner Cardiff MINI. We take customer service very seriously and we are disappointed to hear that you have not received the level of service that we strive to provide. We would like to invite you to contact our MINI Brand Manager, Jenna Sloman, jennasloman@sytner.co.uk, so that we can investigate this further and ensure that this does not happen again. We value your feedback and we would like to make it up to you.
Great customer service from Tom
Great customer service from Tom Williams
Nothing was too much trouble and he even turned up a week after I had taken delivery of the car to switch the original plate to my cherished one
I understand he is new to car sales but if he hadn’t told me I wouldn’t have known
October 5, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mrs James. We are delighted to hear that Tom provided you with such excellent customer service. We are proud to have him on our team and we are sure he will continue to provide the same level of service to all our customers! Regards, Dean James, Head of Business
Excellent service from start to finish
September 17, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Stuart. We are delighted to hear that you had an excellent experience with us at Sytner Cardiff MINI. We strive to provide the best service possible and it is great to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing or maintenance needs. Thank you again for your review and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Purchase of our new Mini
My wife and I were treated well by all members of staff Sytner Mini in Cardiff. Our purchase experience went well as a result.
September 17, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mr Clark. We are delighted to hear that you and your wife had a positive experience with us at Sytner MINI in Cardiff. We strive to ensure that all of our customers are treated with the utmost respect and care, and we are glad that this was reflected in your purchase experience. We look forward to seeing you again soon. Regards, Dean James, Head of Business
After having my car break down and…
After having my car break down and towed to the Mini garage, the team were incredibly helpful and supportive. They made me feel like my car was in the right hands and were available to answer any questions whenever I asked. Though unfortunately my car could not be fixed, the team were incredibly informative and helped me go through all my options. I could not recommend the team more (especially Tom, Rachel and Rob) for their patience and assistance! They may have even converted my dad from an Audi fanatic…
September 8, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Skye. We are delighted to hear that you had such a positive experience with our team at Sytner Cardiff MINI. We are so pleased that Tom, Rachel and Rob were able to provide you with the support and information you needed during this difficult time. We are also thrilled to hear that your dad may have been converted to a MINI fan! We hope to see you again soon and thank you for your recommendation. Regards, Dean James, Head of Business
Love my new mini!
I recently bought a used Mini from Sytner Mini Cardiff and the experience from start to finish was excellent. A big thanks to Tom Williams for such a smooth purchase. Tom always went above and beyond during the sale to ensure questions were answered and any issues sorted. Tom is an asset to Sytner. Thank you Tom.
August 13, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words about Tom and Sytner MINI Cardiff. We are delighted to hear that you had such a positive experience with us. We strive to provide the best customer service and it is great to hear that Tom went above and beyond to ensure your questions were answered and any issues were sorted. We are proud to have Tom as part of our team and we are glad that you had such a smooth purchase. Thank you for your review and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Helpful and good service
August 1, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind review, Sally. We are delighted to hear that you had a good experience with us at Sytner Cardiff MINI. Our team strives to provide the best service possible and we are glad that you found them to be helpful. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your kind words and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Fairly straightforward process, need more pre-delivery checks
Fairly straightforward process. Decent to deal with, although some detail was lost as the sales team handed over between themselves, but soon sorted. New car delivered however without some key checks, so had to be handed back after 48 hours for repair and removal of soil from the engine bay. Loan car provided. Slightly defensive about the deficiency. All good in the end
July 17, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your review, Richard. We are sorry to hear that there were some issues with the delivery of your car. We take pride in providing excellent customer service and we are disappointed that we did not meet your expectations. We are glad that we were able to provide you with a loan car and that the issues were resolved. We will use your feedback to ensure that similar issues do not occur in the future. Thank you for your patience and understanding. Regards, Dean James, Head of Business
Extremely helpful and professional…
Extremely helpful and professional service from Teah 👌
I recently completed the purchase of my 4th Mini. Teah Bowen was professional throughout the sales process and always with a smile. Great service, I highly recommend Teah and I’m sure I will be back for Mini no 5 at some point .
Unfortunately the same can’t be said of my experience with Rob!. Very patronising and clearly doesn’t value customer loyalty.
July 31, 2023
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your review, Louise. We are delighted to hear that Teah provided you with a great service and we are sorry to hear that your experience with Rob was not as positive. We take customer feedback very seriously and we will be sure to pass your comments on to the relevant department. We hope that you enjoy your new MINI and we look forward to seeing you again in the future. Regards, Dean James, Head of Business
My New Mini experience
Despite issues with delivery of our new car (manual) and then a change of mind by myself (automatic), Synter did everything they could to keep us on the road by providing us with a courtesy car until delivery of our new automatic Mini. They went above and beyond to help us.
Vaida especially was professional, knowledgeable and extremely helpful, firstly when we ordered a manual and then when I decided I wanted to change my order to an automatic. She was a joy in ensuring I had the Mini I wanted.
Many thanks to Vaida and all the staff I dealt with at Synter Cardiff.
July 21, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Cheryl. We are delighted to hear that Vaida was able to help you get the MINI you wanted. We strive to provide the best customer service possible and it's great to hear that we achieved that for you. We hope you enjoy your new Mini and thank you for choosing Sytner Cardiff. Regards, Dean James, Head of Business
I would like to give teah Bowen 5…
I would like to give teah Bowen 5 stars, she has been absolutely amazing for the whole process of me getting my mini to the end.
Can’t recommend her enough!! So full of positive vibes and good energy 💗💗💗
July 19, 2023
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Holly! We are delighted to hear that Tea Bowen provided you with an excellent experience and look forward to seeing you again soon at Sytner Cardiff MINI. Regards, Dean James, Head of Business
Best experience we have had buying our mini from SYTNER Cardiff
Everyone was lovely and very helpful and efficient.
We have bought a number of cars from SYTNER Cardiff and this experience has been the best -
they even put a bow on the mini when we went to collect it!!
Couldn’t have done a better job - thanks to Vaida and Chris.
June 28, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mrs Webb. We are delighted to hear that you had such a great experience with us. We strive to provide the best service possible and it's wonderful to hear that we achieved this. We are so pleased that Vaida and Chris were able to make your experience extra special. We look forward to seeing you again soon! Regards, Dean James, Head of Business
The professionalism of the staff.
June 26, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Professor Owens. We are delighted to hear that you were impressed by the professionalism of our staff. We strive to provide the best customer service and we are glad that you had a positive experience. Regards, Dean James, Head of Business
Vaida made my experience so…
Vaida made my experience so informative,fun,professional and exciting.
Vaida is an absolutely amazing lady and guided me through the process so well, I trusted Vaida from the moment I walked in.. she is a very genuine soul and I would highly recommend my friends buying from Cardiff Mini...the whole team were lovely
June 17, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you so much for your kind words, Miss Carter. We are delighted to hear that Vaida made your experience so enjoyable and that you trusted her from the moment you walked in. We are proud to have such a genuine and knowledgeable team here at Sytner Cardiff MINI and we hope to see you again soon. Regards, Dean James, Head of Business
Mr Lewis was honest and friendly from…
Mr Lewis was honest and friendly from the start to end
June 15, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Eileen. We are delighted to hear that Russell provided you with an honest and friendly service and we look forward to seeing you again soon at Sytner Cardiff MINI. Regards, Dean James, Head of Business
Great customer service
Always good service. David on customer reception exceptionally helpful and efficient. Thanks.
June 22, 2023
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Louise. We are delighted to hear that David provided you with an efficient and helpful service. We strive to ensure that all our customers have a positive experience with us and we look forward to seeing you again soon. Regards, Dean James, Head of Business
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