Actual interpersonal communication and rapport was great. The staff were very welcoming and kind. I had gone for a service + MOT but was informed that multiple things were broken/needed replacing (pot... See more
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I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... See more
Company replied
Andrew Kicke was very helpful and made the experience very enjoyable. A few days after our purchase Mini had a sale and we would have saved so feel a bit disappointed that BMW Mini wouldn't honour... See more
Absolutely amazing service from start to finish! Dave was so friendly and helpful.. I can’t tell you how much I appreciated the patience and time he spent finding us our perfect mini !!! We absolutely... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
50 Penarth Road, CF10 5RS, Cardiff, Wales, United Kingdom
- 029 2055 8970
4.1
Great
347 reviews
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Unnecessary repairs + wrongful damage reported
Actual interpersonal communication and rapport was great. The staff were very welcoming and kind. I had gone for a service + MOT but was informed that multiple things were broken/needed replacing (potential oil leak requiring further investigation, leaking OSR shock absorber). I decided that due to the long list of things wrong with the car I was going to seek out another garage for a second opinion. I went to a garage my family had been using for many years and who knew the car. They informed me that no damages were found and that no replacements were necessary. Slightly disappointed with the potential false claims or exaggerations given to me by sytner group.
June 10, 2026
Unprompted review
The whole process was smooth from start…
The whole process was smooth from start to finish, communication was excellent, and the team were always easy to contact if I had any questions. Sanekt Surati was especially helpful throughout the process and made everything feel straightforward and stress-free. The handover was quick and well organised, and they took the time to explain everything clearly, including the different products and insurance options available. I felt very well looked after throughout the process and I absolutely love my car. Thank you to Sanekt and the team for making it such an enjoyable experience!
May 18, 2026
Unprompted review
Shocking place
Shocking place ! Avoid them at all costs !
Sold me a £28,500 car, only to call me the following day, to tell me they had sold the same car to somebody else.
I had paid a non refundable deposit to secure the car but they have had to refund me,
due to their stupidity.
Avoid the disappointment-go elsewhere!
May 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer experience.
No nonsense. Understood our needs and found the right car to match them. Very friendly and helpful salesman.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Dear Alun, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff MINI. We are delighted to hear that our team understood your needs and were able to find the perfect car to match them. It’s wonderful to know that you found our salesman friendly and helpful throughout the process. Your feedback is greatly appreciated and serves as a great encouragement to us all. We hope you enjoy your new MINI! Best wishes, The Sytner Cardiff MINI Team
Excellent customer service
Excellent customer service: viewing, test drive and driving away in my new Mini in 3 hours. Through out, Andrew Kicke did a great job of understanding and addressing my needs.
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Andrew provided excellent customer service and was able to understand and address your needs so effectively. It’s wonderful that your entire journey, from viewing to driving away in your new MINI, was completed smoothly within three hours. We truly appreciate your feedback and hope you enjoy every moment with your new car. Best wishes, The Sytner Cardiff MINI Team
Sytner Mini & BMW Cardiff was a…
Sytner Mini & BMW Cardiff was a professional & excellent experience in dealing with my vehicle.
Great servicing department, exemplary customer service & informative to my needs.
Best BMW/Mini in South west (in my opinion)
February 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Dear Mrs Farthing, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner MINI & BMW Cardiff. We are delighted to hear that our servicing department and customer service met your expectations and that you found our team informative and attentive to your needs. Your recommendation as the best BMW/MINI in the South West means a great deal to us. We truly appreciate your support and look forward to welcoming you again in the future.
Sytner Mini Cardiff. I received great service when buying my…
I received great service when buying my car
February 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Dear Elaine, Thank you very much for your kind words. We are delighted to hear that you received great service when purchasing your car from Sytner Cardiff MINI. It is always our aim to provide a positive and enjoyable experience for all our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff MINI Team
Absolutely amazing service from start…
Absolutely amazing service from start to finish! Dave was so friendly and helpful.. I can’t tell you how much I appreciated the patience and time he spent finding us our perfect mini !!! We absolutely love it! Highly recommended and would never buy from anywhere else!
February 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Thank you so much, Dawne, for your wonderful review. We’re delighted to hear that Dave provided such friendly and patient service throughout your experience. It’s fantastic to know you’re so happy with your new MINI and that it’s the perfect fit for you. Your recommendation means a great deal to us, and we’re thrilled to have earned your trust. We hope you enjoy every journey in your MINI and look forward to welcoming you back in the future.
Tom Palmer was excellent
Tom Palmer was excellent. Very helpful and informative with no sales pressure. Thank you.
Great car and customer service!
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Palmer provided excellent, helpful, and informative service without any sales pressure. It’s wonderful to know you are pleased with both your new car and the customer service you received. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you continue to enjoy your MINI for many miles to come. Best wishes, Sytner Cardiff MINI Team
Tom was great and really helpful
Tom was great and really helpful. Nothing was too much trouble and he went out of his way to help us with additional things.
December 21, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Thank you very much for your kind words, Sam. We’re delighted to hear that Tom was able to assist you so effectively and that nothing was too much trouble. It’s always our aim to provide a friendly and helpful service, and it’s wonderful to know that Tom went out of his way to support you with additional requests. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Cardiff MINI in the future. Wishing you all the best with your MINI!
Hope you don't need aftersales...
The sales experience is good - just hope nothing goes wrong, because they after-sales care is truly the worst i've experience.
December 2, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff to be very nice and appreciated the lovely choice of cars available. It is always our aim to provide a welcoming and enjoyable experience for all our customers. Your support means a great deal to us, and we hope to continue offering the same high standards in the future. We look forward to welcoming you back to Sytner Cardiff MINI soon.
Friendly sales exec who didn’t push me…
Friendly sales exec who didn’t push me into buying anything, and was really helpful and supportive with different cars I was interested in.
November 7, 2025
Andrew Kicke was very helpful and made…
Andrew Kicke was very helpful and made the experience very enjoyable.
A few days after our purchase Mini had a sale and we would have saved so feel a bit disappointed that BMW Mini wouldn't honour the sale price, but this was not Sytner's/Andrew's fault. Please re-think BMW.
November 3, 2025
When I arrived to pick up my new car it…
When I arrived to pick up my new car it was in the showroom covered with a big red bow and awaiting me to take it away absolute 1st service they didn’t keep me waiting dealt with swiftly
October 14, 2025
Servicing team at Mini need reviewing
Servicing team at Mini need reviewing. Blame the customer. No call backs. Still waiting. Sales are amazing
October 28, 2025
Tom a very nice sales person.
October 24, 2025
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your glowing 5-star review, Mrs Parish. We are delighted to hear that your experience at Sytner Cardiff MINI was seamless and that Tom provided exceptional service. We pride ourselves on understanding our customers' needs and ensuring a smooth and enjoyable experience. It is an honour to have earned your satisfaction and we look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for taking the time to leave us a 5 star review, Brett. We are delighted to hear that you received a professional service at Sytner Cardiff MINI. Our team takes great pride in providing our customers with a top-notch experience, and we are glad to hear that we met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
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