This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... See more
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Fleeced £400! The charging flap was stuck, it could not be opened. You charged £100 to diagnose and £300 to fit the replacement. How this does not come under warranty is beyond me. A basic... See more
A very welcoming and friendly sales man Andrew there was no pressure to buy he listened to what we wanted he was very knowledgable about all the gadgets And it was a very enjoyable experience when... See more
Company replied
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
50 Penarth Road, CF10 5RS, Cardiff, Wales, United Kingdom
- 029 2055 8970
4.1
Great
351 reviews
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Mini copper S…
It was my first experience with sytner group .. have been dealing with Porsche for the last 5years and I have found sytner mini Cardiff have provided equal customer care & service at a high level .
But mostly the product is definitely 5*
January 30, 2024
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Terence. We are delighted to hear that you have had a positive experience with Sytner Cardiff MINI and that you have found our customer care and service to be of a high standard. We are proud to provide a 5-star product and we look forward to welcoming you back soon. Regards, Dean James, Head of Business
Excellent Service
Professional and staff have great customer service and care. Streamlined and efficient delivery of service and a great selection of minis.
February 6, 2024
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Michelle. We are delighted to hear that you had a great experience with us. We strive to provide the best customer service and care, and we are glad that you noticed. We look forward to seeing you again soon! Regards, Dean James, Head of Business
Vaida was extremely efficient and…
Vaida was extremely efficient and helpful and made are experience a positive one.
February 5, 2024
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Susan. We are delighted to hear that Vaida was able to make your experience a positive one. We strive to provide the best customer service and we are glad that we were able to do that for you. Regards, Dean James, Head of Business
Sold an unavailable car!
I reserved a car on line as advised by the Salesman as there was another dealer trying to secure the car. 3 Days later we viewed the car and paid a further deposit to proceed with the deal.
After changing our insurance and arranging a collection date, I received a phone notifying me the car had been sold to someone else and we were no longer able to continue with the purchase! Very confused as to how this can happen I requested my deposit to be returned, this took a further 4 days! Clearly i was not being told the full story. After me prompting them to come up with a solution communication became very poor. Customer service is clearly not a priority!
January 20, 2024
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
Dear Mr Taylor, thank you for your feedback and I offer my sincere apologies that you missed out on the car. As discussed with our MINI Brand Manager, one of our other Sytner MINI Retailers had taken a deposit on the vehicle just hours before you did which resulted in us losing the vehicle. This should have been communicated faster than it was and we acknowledge the disappointment caused. The deposit does take a few days to show back on your account which I know has now landed with you. If you would ever give us the change to make amends in providing any level of service moving forward, we would really appreciate it, and I'm sure we could take actions to restore your faith in Sytner Cardiff MINI. Kind Regards, Dean James, Head of Business.
Vaida and the team at Cardiff Mini made…
Vaida and the team at Cardiff Mini made my experience a delightful one. Great service and communication. Thank you!
January 19, 2024
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Miss Adams. We are delighted to hear that Vaida and the team at Cardiff MINI made your experience a delightful one. We strive to provide excellent service and communication and are glad that we could do that for you. Regards, Dean James, Head of Business
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Bethan. We are delighted to hear that you had a great experience with our staff. We strive to provide the best customer service and we are glad that we could meet your expectations. Regards, Dean James, Head of Business
Amazing experience from start to finish…
Amazing experience from start to finish , staff always happy to help , recommend mini 1000%
January 13, 2024
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Mr Semmens. We are delighted to hear that you had an amazing experience with us at Sytner Cardiff MINI. We strive to ensure that all of our customers have the best possible experience and it is great to hear that our staff were able to help you. We are glad that you would recommend MINI 1000% and we look forward to seeing you again soon. Thank you for your kind words. Regards, Dean James, Head of Business
Really friendly staff
Really friendly staff
The team made the experience easy and we’re very helpful
Very understanding when I turned up late to most of the appointments due to work
December 25, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Hattie! We are delighted to hear that you had a great experience with our team at Sytner Cardiff MINI. We strive to provide excellent customer service and it is great to hear that our team was friendly and helpful. We look forward to seeing you again soon! Regards, Dean James, Head of Business
Sytner Mini Cardiff…experience
The sales team at Sytner Mini Cardiff were extremely helpful and supportive throughout the process of buying our new car, they made what can sometimes be a very stressful experience into a pleasure, thank you and well done!
December 7, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Graham. We are delighted to hear that our team at Sytner MINI Cardiff made your car buying experience a pleasure. We strive to provide the best customer service and are glad that we could make your experience a positive one! Regards, Dean James, Head of Business
Purchase of Mini EV
Good experience driven by helpful staff. Whole purchasing process was seamless and stress free. Would strongly recommend this dealership.
November 24, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Dingo! We are delighted to hear that you had a good experience with us at Sytner Cardiff MINI. We strive to make the purchasing process as stress-free and seamless as possible, and it's great to hear that we achieved this for you. We are proud of our helpful staff and we are glad that you would recommend us to others. Thank you for your kind words and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Excellent service
December 1, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Preston! We are delighted to hear that you had an excellent experience with us at Sytner Cardiff MINI. We strive to provide the best service possible and it's great to know that we have achieved this. We hope to see you again soon and that you continue to enjoy your MINI. Thank you for your support! Regards, Dean James, Head of Business
all as expected.
November 29, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Mrs Blackmore. We are delighted to hear that your experience with Sytner Cardiff MINI was a positive one and we look forward to welcoming you back soon! Regards, Dean James, Head of Business
Fantastic experience
Fantastic experience. Teah who looked after us was brilliant and made the whole process enjoyable
November 24, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your fantastic review, Jayne! We are delighted to hear that Teah made your experience enjoyable. At Sytner Cardiff MINI, we strive to provide the best customer service and we are glad that Teah was able to do that for you. We hope to see you again soon and we look forward to providing you with another great experience. Thank you for choosing Sytner Cardiff MINI. Regards, Dean James, Head of Business
Poor service from what should be a premium brand
I recently had a recall on my X6 and therefore booked into BMW Cardiff as it is near to my office and was advised it would be a 2 day job so arranged trains to get home and back in the morning as it is a hour round trip by car. The week before I had an email to check the car in for 8am on the Monday, I also booked fuel additives and requested a price to upgrade the sat nav. Then the Friday before I had a phone call to check that I was bringing it in despite me confirming electronically, yet again I asked about the price for updating the sat nav, the adviser said they would ring back or email a price which was never forthcoming.
I dropped the car as promised on the Monday morning, duly dived on the packed train that night and then back the following morning. As I had not heard anything back by 1pm on Tuesday I rang to check when the car would be ready, there was no advisers to take my call. An adviser rang back at 1.30 to say the car had not been started on despite being there a day and a half and would not be ready until Wednesday. I advised that was not acceptable and gave a solution of a courtesy car to enable me to get home. The adviser stated that was unlikely as they were booked out weeks in advice, I advised that I had booked my car in weeks in advance and should be ready on time but he would speak to a manager.
He rang back at 2.30 to say they had 2 technicians on the car and it would be ready by 5.30 which amazed me.
When I picked the car up, no apology or explanation of why the car had not been started for a day and a half and no communication. To top it off the invoice and health check had the correct reg no but a 318i and the complete wrong mileage so someone else’s data.
Avoid this dealer at all costs, ignore requests for prices to upgrade, don’t communicate and share clients data
November 21, 2023
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
We are sorry to hear about your experience at Sytner Cardiff MINI. We take customer service very seriously and we are disappointed that we did not meet your expectations. We would like to invite you to contact our Head of Business, Dean James, deanjames@sytner.co.uk, to discuss your experience further. We take all feedback seriously and we would like to ensure that we can address any issues you may have had. Thank you for bringing this to our attention.
Very Happy with every aspect from…
Very pleased with the every aspect from start too end. Still got to wait for a rewiew about after sales. But should be great as I've bought from here before. 5 Stars.
November 18, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Ross! We are delighted to hear that you had a great experience from start to finish. We understand that you are yet to experience our after sales service, but we are confident that you will be just as pleased. We take great pride in providing excellent customer service and we look forward to welcoming you back soon. Thank you for choosing Sytner Cardiff MINI. Regards, Dean James, Head of Business
Great service
Great service, a very friendly and approachable team, from sales to service.
Thank you
November 5, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Simpson. We are delighted to hear that you had a great experience with our team at Sytner Cardiff MINI. We strive to provide the best service possible and are glad that we could meet your expectations. Regards, Dean James, Head of Business
Amazing experience ✨
I was contacted in August regarding changing my car. The sales team were very knowledgeable about the cars they offer and could answer all of my questions. During the wait for my car Teah, kept me up to date throughout. On the day I collected my car, I arrived to find my new car in the show room with a bow on top accompanied by a goodie bag. An experience I’ve never had when purchasing a new car before. It made the experience feel very luxurious and special. I would highly recommend Teah and Cardiff Sytner Mini.
October 25, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Emily. We are delighted that you had such a great experience with Teah and Cardiff Sytner MINI. We strive to make every customer feel special and we are glad that we could make your car buying experience memorable. We wish you many miles of happy motoring in your new MINI from Sytner Cardiff! Regards, Dean James, Head of Business
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Lynne. We are delighted to hear that you had a positive experience with our team at Sytner Cardiff MINI. We strive to provide the best customer service and it's great to know that we achieved this for you. We look forward to seeing you again soon! Regards, Dean James, Head of Business
Second purchase from Sytner
Just bought my second Mini from Sytner and received excellent service throughout the process.
October 11, 2023
Reply from Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Chris! We are delighted to hear that you had an excellent experience with us and that you have now purchased your second MINI from Sytner Cardiff MINI. We look forward to welcoming you back in the future. Regards, Dean James, Head of Business
Really bad customer service… have rang…
Really bad customer service… have rang the branch 3 times this week and promised a call back every time. Still waiting. Won’t be buying from them again.
October 6, 2023
Unprompted review
Reply from Sytner Group - Sytner Cardiff MINI
We are sorry to hear about your experience with Sytner Cardiff MINI. We take customer service very seriously and we are disappointed to hear that you have not received the level of service that we strive to provide. We would like to invite you to contact our MINI Brand Manager, Jenna Sloman, jennasloman@sytner.co.uk, so that we can investigate this further and ensure that this does not happen again. We value your feedback and we would like to make it up to you.
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