I have been using Sytner Chigwell/Loughton for the past 13 years. Great customer service everytime, they are fast, reliable and stay in communication throughout the process. Jandra Lukaite was great,... See more
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One of the good BMW branches always goes above and beyond. Battery on my phone was dying asked reception they refused by Craig who was looking after me took it in his office and charged it. Reception... See more
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The sales person (Asif) was very accommodating and easy to deal with. I have found dealing with Sytner (which I now have on a few occasions) to be a very good experience.
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As always. A friendly welcome and great service. Theresa on reception very helpful. And Abbi Cross dealt with the service of my vehicle, very professionally. Thoroughly recommend Sytners Chigw... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
757 reviews
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Excellent Service
Always an excellent service from staff whenever we attend. The customer service is brilliant.
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your kind words and for taking the time to share your experience. I'm delighted to hear that you consistently receive excellent service and that our team’s customer care has made such a positive impression. It’s always our aim to provide brilliant service and ensure every visit is a pleasant one. Your feedback truly means a great deal to us and encourages the entire team to maintain these high standards. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
I have been using Sytner…
I have been using Sytner Chigwell/Loughton for the past 13 years. Great customer service everytime, they are fast, reliable and stay in communication throughout the process. Jandra Lukaite was great, I needed my car back to go on our family holiday and Jandra did everything she could to get me back behind the wheel ASAP. Thank you Jandra for your excellent customer service.
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Javedul, thank you so much for your kind words and for being a loyal customer for the past 13 years. I'm delighted to hear that Jandra provided you with excellent customer service and kept you informed throughout. It’s wonderful that we could help you get back on the road in time for your family holiday. Your continued trust and support mean a great deal to us. We look forward to assisting you for many years to come. Kind regards, Peter Chadwick - Head of Business
Really helpful service
Really helpful service - Abbie was fantastic at keeping me updated on my vehicle - amazing service yet again!
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Sophie, thank you ever so much for your kind words and glowing review. I'm delighted to hear that Abbie provided fantastic service and kept you well informed throughout. It’s always our aim to offer an exceptional experience, and it’s wonderful to know we’ve succeeded once again. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
One of the good BMW branches always…
One of the good BMW branches always goes above and beyond. Battery on my phone was dying asked reception they refused by Craig who was looking after me took it in his office and charged it. Reception should do better to help tho type c is available on every machine.
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and for recognising Craig’s efforts in going above and beyond to assist you. We take great pride in delivering exceptional customer service and it’s wonderful to hear that Craig was able to help with charging your phone. We appreciate your honest feedback regarding reception and will ensure that all team members are reminded of the importance of offering assistance whenever possible. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Customer Service
The sales person (Asif) was very accommodating and easy to deal with.
I have found dealing with Sytner (which I now have on a few occasions) to be a very good experience.
July 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Lawless, Thank you for your kind words and for sharing your positive experiences with Sytner Chigwell BMW. We are delighted to hear that Asif was accommodating and easy to deal with, making your visits pleasant each time. Your continued trust means a great deal to us, and we are pleased to have consistently provided a very good experience. We look forward to welcoming you back in the future. Kind regards, The Sytner Chigwell BMW Team
Excellent service from Troy
August 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear David, Thank you ever so much for your kind words and for taking the time to share your positive experience with Troy at Sytner Chigwell BMW. We are delighted to hear that you received excellent service, and it is wonderful to know that Troy made such a favourable impression. Your feedback is truly appreciated and serves as great encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Chigwell BMW Team
Super expensive car treatment
Super expensive car treatment. My car wasn’t cleaned from inside. I can clearly see stains inside my car.
July 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Tanveer, We are sorry to hear about your disappointment with the car treatment you received at Sytner Chigwell BMW. We strive to provide excellent service and it is regrettable that the interior cleaning did not meet your expectations. Your feedback is important to us, and we sincerely apologise for any inconvenience caused. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our services in the future. Kind regards, Sytner Chigwell BMW Team
Fantastic service as always
Fantastic service as always. All the staff are helpful and attentive. Really feel looked after.
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Jonathan, thank you ever so much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you consistently receive fantastic service and feel well looked after by our attentive and helpful team. It is always our aim to provide the highest standard of care, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
As always
As always. A friendly welcome and great service. Theresa on reception very helpful. And Abbi Cross dealt with the service of my vehicle, very professionally. Thoroughly recommend Sytners Chigwell.
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Ching, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Teresa and Abbie provided you with such professional and friendly service. It is always our aim to ensure every visit is a positive one, and your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Car service
I went for the car service, as promised the full service finished on time, I collected my car as good as I expected.
Thank you Sytner for kind and smooth service.
Lobaba Tooma
July 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mrs Tooma, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that your service was completed on time and met your expectations. It is always our aim to provide a smooth and pleasant service and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide the high standard of care you deserve. Kind regards, Peter Chadwick - Head of Business
Very satisfied with the sales service
Very satisfied with the sales service. Thanks again to Tayyab Alyas
July 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Roberto, thank you very much for your kind words and for taking the time to share your positive experience with us. I'm delighted to hear that you were very satisfied with the sales service provided by Tayyab Alyas. It is always our aim to offer exceptional customer care, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. Kind regards, Peter Chadwick - Head of Business
New car purchase
The response time to my request was really quick from the sales rep Haymish. Was given a really good deal and was super quick to process. On the day of collecting the car, everything again quick and smooth with a really good guide on how to use and set up the tech.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Russ, thank you very much for your kind words and for taking the time to share your experience with Haymish and the team at Sytner Chigwell BMW. I'm delighted to hear that the process was quick and smooth, and that you found the guidance on the car’s technology helpful. It’s wonderful to know you received a great deal and excellent service throughout. We truly appreciate your feedback and hope you enjoy every moment with your new BMW. Kind regards, Peter Chadwick - Head of Business
Booked my mini in for a routine…
Booked my mini in for a routine service, efficient admin staff, courtesy wash, price was in line with other local garage. A very positive experience
July 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear George and Johanna, thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Chigwell BMW. I'm delighted to hear that our admin team provided efficient service and that you were pleased with the courtesy wash and pricing. It’s always our aim to offer a seamless and pleasant experience for all our customers. We truly appreciate your feedback and look forward to welcoming you back for any future servicing needs. Kind regards, Peter Chadwick - Head of Business
Excellent service
Efficient check in for service. Coffee and lounge facilities whilst waiting. Was given access to use an office to make work calls and work whilst waiting for the service to complete. The car was washed too. Very happy and would come back for next service
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear James, thank you very much for your kind words and positive feedback. I'm delighted to hear that you found the check-in process efficient and enjoyed the coffee and lounge facilities. It’s great to know that having access to an office space helped you stay productive during your visit. We’re also pleased the car wash added to your experience. Your satisfaction means a lot to us, and we look forward to welcoming you back for your next service. Kind regards, Peter Chadwick - Head of Business
Courteous & efficient
Courteous, welcoming staff. Good & timely feedback on service progress & no surprises!
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear David, thank you very much for your kind words. I'm delighted to hear that you found our staff courteous and welcoming, and that the service updates were both timely and clear. It is always our aim to provide a transparent and pleasant experience with no unexpected surprises. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very professional -
Very professional -
slight damage to my BMW 440i underneath? SYTNER organised collection, and repair. Staff member Jackie from the Body Shop dealt with it, and kept me updated - I was very happy with how it was dealt with?
Many Thanks
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Jackie and the team at the Body Shop provided professional and attentive service throughout the repair of your BMW 440i. It’s wonderful to know you felt well informed and satisfied with how everything was handled. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear Nida Azhar Iqbal, thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service great and our staff very helpful. Your positive feedback means a great deal to us and encourages our team to continue providing the highest standard of care. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent experience with Sytner Chigwell BMW
Excellent experience with Sytner Chigwell BMW
I had a very positive experience with Sytner Chigwell BMW from start to finish.
Lily Wingrove was excellent throughout the process - professional, friendly, responsive and very helpful. She kept me updated, answered my questions clearly and made the whole collection process feel smooth and well organised.
Edgars was also very helpful and supportive with the finance and paperwork side of things, making sure everything was explained properly and that the documents were in order before handover.
The team made the purchase of my new BMW X1 straightforward and enjoyable, and I really appreciated the attention to detail, clear communication and customer care throughout.
Thank you to Lily, Edgars and the Sytner Chigwell BMW team. I would happily recommend them.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Ali, Thank you very much for your kind words and for sharing your positive experience with Sytner Chigwell BMW. I'm delighted to hear that Lily and Edgars provided such excellent support throughout your purchase and finance process. It’s wonderful to know that the collection of your new BMW X1 was smooth and enjoyable. Your recommendation means a great deal to us, and we truly appreciate your recognition of our team’s commitment to clear communication and customer care. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear James, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you experienced excellent customer service at Sytner Chigwell BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great service received from Hayder and…
Great service received from Hayder and Lily.
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Dean, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hayder and Lily provided you with great service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
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