Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would... See more
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Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car r... See more
Company replied
It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was... See more
A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
784 reviews
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The recent move to an AI based service…
The recent move to an AI based service system has led to a 1 star review. The lack of personal service, inability to deal with immediate issues, failure to return or respond to requests to call have turned this company from an attentive service to a cost saving group that does not care about customer satisfaction
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Stephen, I'm truly sorry to hear about your disappointing experience with our new AI-based telephone system. Your feedback regarding the lack of personal service and communication is very concerning to us. We value every customer and aim to provide attentive and efficient support at all times, thank you for your feedback. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear Alvin, thank you ever so much for your kind words. I'm delighted to hear that our team’s friendly approach and dedication to going the extra mile have made a positive impression. It is always our aim to provide the best possible experience for our customers and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great experience/Great purchase
From the moment we walked in and met Daisie Harris one of the sale team, our understanding on what we needed as a vehicle was delivered with the upmost professionalism.
Daisie worked with us, help us understand the incredible brand that BMW is and delivered to us our perfect vehicle.
We bought the most amazing X5 Hybrid/Petrol car.
If anyone wishes to have a great experience when buying a BMW, deal with Daisie Harris at the Chigwell branch.
May 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you Sophie, for your wonderful review. I'm delighted to hear that Daisie provided such a professional and informative experience, helping you find the perfect X5 Hybrid/Petrol. It’s fantastic to know that you now appreciate the incredible BMW brand even more. Your kind words mean a great deal to us and to Daisie personally. We hope you enjoy every moment behind the wheel of your new vehicle and look forward to welcoming you back to Sytner Chigwell in the future. Kind regards, Peter Chadwick - Head of Business
Exceptional Service
Many thanks. While the handover took time, it was thorough and smooth.
Fis, thanks for handling us over to Andi while you were busy with the other customer today.
James/ Owen, just wanted to let you know that the service today was impeccable and Andi was extremely professional and helpful.
Many thanks for the outstanding service and commendations to Andi, we appreciate your handling of the X5 sale.
I will now get these minor issues below dealt by my local Ascot Sytner service centre.
Thanks again.
May 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and detailed feedback. I'm delighted to hear that the handover was thorough and that Andi, James, and Owen provided impeccable and professional service throughout your experience. It is wonderful to know you felt well supported during the sale of your X5. We truly appreciate your commendations and are grateful for your continued trust in Sytner Chigwell BMW. Wishing you all the best with your local Ascot service centre. Kind regards, Peter Chadwick - Head of Business
It nice to come into a place where the…
It nice to come into a place where the staff are very professional, warm and friendly. My vehicle was returned nice and clean, and your protocol and qualified staff always take good care of my vehicle. I know my vehicle is in good hands. Thank you for your hard work and for your pleasantness it makes one’s day. Keep up the good work you do.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Claudette, thank you ever so much for your kind words and wonderful review. I'm delighted to hear that our team’s professionalism and care have made your visits pleasant and reassuring. It is always our aim to ensure your vehicle is treated with the utmost attention and returned to you in pristine condition. Your appreciation truly means a great deal to us. We look forward to continuing to provide you with the excellent service you deserve. Kind regards, Peter Chadwick - Head of Business
Sayhan made the whole process of…
Sayhan made the whole process of buying a new car so easy. This is my 5th car from Sytner Mini that must say some thing about the service ! Big thanks to both Sayhan and Jess for a fantastic experience .
May 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Greg, thank you very much for your kind words and for choosing Sytner MINI for the fifth time – it truly means a lot to us. I'm delighted to hear that Sayhan and Jess made the process of buying your new car so straightforward and enjoyable. Your continued trust and support are greatly appreciated, and we’re thrilled to have provided you with a fantastic experience once again. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Very efficient
Very efficient, speedy service job completed on time.
Craig was our contact and we were kept fully informed.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Clive, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Craig provided you with efficient and speedy service, keeping you fully informed throughout. It is always our aim to complete jobs on time and ensure our customers feel well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you experienced. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Engineer and service rep promptly…
Engineer and service rep promptly dealt with the recall and health checked vehicle and kept me informed. Called when ready for collection
Disappointed with main BMW as recall took 6 months to get parts to complete
May 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Fergus, thank you for your positive comments regarding our engineer and service representative’s prompt attention and communication during your recall. I'm delighted to hear you felt well informed throughout the process. However, we do apologise for the delay caused by the availability of parts from BMW, which understandably caused frustration. Your feedback is greatly appreciated, and we hope to continue providing you with a high standard of service in the future. Kind regards, Peter Chadwick - Head of Business
Pleasant and friendly staff at…
Pleasant and friendly staff at reception and mechanic easy to check in and video link showing check
May 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Steve, thank you very much for your kind words.I'm delighted to hear that you found our reception and mechanic team pleasant and friendly. It’s great to know that the check-in process was easy and that the video link provided clear insight into the work carried out on your vehicle. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words. I'm delighted to hear that you found our service efficient and punctual. At Sytner Chigwell BMW, we strive to provide a seamless and timely experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of service. Kind regards, Peter Chadwick - Head of Business
Excellent service
Excellent service, well done and promptly carried out. Not particularly cheep.
May 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Ian, thank you for your kind words regarding our service at Sytner Chigwell BMW. I'm delighted to hear that you found the service prompt and well carried out. We always strive to provide excellent care and attention to detail for all our customers. We appreciate your honest feedback about the pricing and understand that value for money is important. Your comments are very helpful, and we hope to continue meeting your expectations in the future. Kind regards, Peter Chadwick - Head of Business
very proactive
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Samila, thank you very much for your kind words and for recognising our proactive approach. We truly appreciate you taking the time to share your experience with Sytner Chigwell BMW. It is always our aim to provide attentive and efficient service, ensuring our customers feel valued and well supported throughout their visit. Your positive feedback is greatly encouraging and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent customer service when service…
Excellent customer service when service my car.
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mike, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you received excellent customer service while having your car serviced. It is always our aim to provide a high standard of care and attention to every customer. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best possible service. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
All staffs are friendlyand helpful
All staffs are friendly, polite and helpful especially Amy from the Reception. I have 3 Minis past years and really enjoy my driving . I had my service and MOT yesterday which was good. Inside nice and clean. I am going to buy another Mini Cooper as well which I will pick up on 27/05/2026. I would like to say "Thank you " to sales man Andrew for helping me out during the whole deal.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mun Fan Ling, thank you very much for your kind words and for sharing your positive experience with us at Sytner Chigwell BMW. I'm delighted to hear that Amy and Andrew provided excellent service and that you enjoyed your recent MOT and service. It’s wonderful to know you have been a loyal MINI owner and that you’re looking forward to your new MINI Cooper. We truly appreciate your continued support and look forward to welcoming you again soon. Kind regards, Peter Chadwick - Head of Business
Deposit not paid back
I went to view a BMW M440i gran coupe and placed a deposit with the caveat that it’ll be returned for any reason I may have. I later notified them I’ll no longer be purchasing the vehicle as I found a cheaper option at another BMW dealership and asked to refund my deposit. It’s been 2 weeks and I’ve still not got my deposit back and no one is picking up my calls. Horrible customer service, I would definitely recommend visiting the Borehamwood branch as the customer service there is not only welcoming and friendly but they care to follow up with you afterwards regardless of whether you purchased a vehicle.
I’m not even going to go into the way one of the sales person spoke to me. Massive contrast to the Borehamwood dealership.
April 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Sam, We are truly sorry to hear about your disappointing experience at our Chigwell branch. This is not the standard of service we aim to provide, and we apologise for any frustration caused. We would like to invite you to contact our Sales Manager, James Rudge, at jamesrudge@sytner.co.uk, so he can personally address your concerns and assist you further. Your feedback is important to us, and we appreciate you bringing this to our attention. Kind regards, Peter Chadwick - Head of Business
Great Experience
The receptionists were very helpful and directed me to an excellent salesman called Tayyab who was very informative.
He wasn't in any way pushy and listened to me.
Thank you
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Susan, thank you very much for your kind words. I'm delighted to hear that our reception team provided helpful assistance and that Tayyab was able to offer you informative and attentive service without being pushy. It is always our aim to ensure every customer feels listened to and valued. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Jackie was very helpful throughout the…
Jackie was very helpful throughout the process and had all the right answers. She made it very easy for me. very happy with the service
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Dimitrije, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Jackie was able to assist you so effectively and made the process straightforward. It’s wonderful to know you are very happy with the service provided. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Paul Trotter, Jamie Moseley & Richard Banks
Jamie & Richard, both made my BMW experience really amazing. They had arranged some major engine works and a full service on my car and the day I was told it was ready, they had my car - washed & hoovered it and had it all ready for me. While I was drinking coffee, in the amazing customer lounge area !! ....and even the reception staff, were all very courteous and offered me, coffee, biscuits and other refreshments. Sytner Chigwell BMW are really amazing. I would highly recommend them to everyone. Last but not by anyway, least, Paul Trotter, stepped in, when I was about to make payment, and even offerred, some management discount, due to me having to wait an extra day for the completion of the works, my car needed. Five Stars to all the staff at Sytner Chigwell BMW.............Thanks for everything.
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Omar, thank you ever so much for your wonderful review. I'm delighted to hear that Jamie, Richard, and Paul provided such excellent service and made your BMW experience truly enjoyable. It’s great to know you appreciated the customer lounge and the attentiveness of our reception team. Your kind words mean a great deal to all of us at Sytner Chigwell BMW. We truly value your recommendation and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Absolutely brilliant experience from…
Absolutely brilliant experience from beginning to end i came into buy a Bmw touring was looked after by Haider and Imaan with in a week i managed to get my car which i am fully happy with
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Omar, thank you very much for your fantastic review. I'm delighted to hear that Hayder and Amaan provided you with excellent service throughout your experience. It’s wonderful to know you are happy with your new BMW Touring and that the process was smooth and efficient. Your kind words mean a great deal to the team here at Sytner Chigwell BMW. We hope you enjoy every moment behind the wheel and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I’ve always come to Sytner Mini & will continue
I’ve always come to Sytner Mini and they are great .
Great reliable service .
Customer service is excellent , thanks to Amy Clark & her team.
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Paul, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you have consistently received great and reliable service at Sytner MINI. Amy and her team will be thrilled to know their efforts have been appreciated. Your continued support means a great deal to us and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
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