Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would... See more
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Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car r... See more
Company replied
It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was... See more
A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
784 reviews
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Thank you for fixing my problems - Great service
I would like to Thank you Ricki Henry for making time to book my car into repair after I told him I lived an hour away. For double checking me EGR cooler and valve which was a recall job to be working fine. I went in because I thought this was the problem throwing dpf errors and all sorts of air mass issues as they all interlink which is a nightmare.
I would like to Thank Richard for his expertise and assistance today in resolving the issue and identifying the exhaust back pressure pipe and sensor. I thought the dpf sensor and back exhaust pressure sensor was the same but for the BMW X3 F25 this is not the case. These words are used interchangeably on the internet.
I would like to Thank Reggie for doing a good job with the EGr cooler and valve recall
Overall Excellent service customer service, troubleshooting diagnostics and fixing the problem. No more forced dpf regens on the motorway and harm to the engine and dpf because of this problem
I always use google review and trust pilot to pick my preferred mechanic this is why I made my way to Loughton. This is definitely worth the journey to get reliable trustworthy good service.
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Ly, thank you very much for your kind words and detailed feedback. We are delighted to hear that Ricki, Richard, and Reggie provided excellent service and expertise, ensuring your BMW X3’s issues were thoroughly diagnosed and resolved. It’s wonderful to know the journey from Loughton was worthwhile and that you feel confident in the reliability and trustworthiness of our team. Your recommendation means a great deal to us and we truly appreciate you choosing Sytner Chigwell. Kind regards, Peter Chadwick - Head of Business
Service department
Very professional Abbey was absolutely fantastic always kept me informed and updated.
April 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Daryl, thank you very much for your kind words. I'm delighted to hear that Abbie provided you with a professional and fantastic service throughout your experience. Keeping our customers informed and updated is something we take great pride in, and it’s wonderful to know this was reflected in your visit. Your positive feedback is greatly appreciated, and we hope to continue delivering the same high standard of care in the future. Kind regards, Peter Chadwick - Head of Business
Great Friendly Service
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Glen, thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service to be great and friendly. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is truly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Your body shop manager Jackie was…
Your body shop manager Jackie was excellent from start to finish and amazed how quick she dealt with everything
April 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words. I'm delighted to hear that Jackie provided excellent service throughout and impressed you with her efficiency. It is always our aim to ensure a smooth and swift process for our customers and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated and will be shared with Jackie and the team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent dealership
Excellent communication, prompt responses , professional and genuine.
March 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Martin, thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that our communication was excellent and that you found our responses prompt, professional and genuine. It is always our aim to provide the highest standard of service, and your feedback is truly appreciated. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Explain the problem ,problem solved
Craig McDonald very professional and friendly is not the first time interacting whit this gentleman
The inginer who work on wheel alignment did a great job finally my 7 drive straight
Thank you
April 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Craig McDonald provided professional and friendly service. It’s wonderful to know that our Technicians work on the wheel alignment has made such a positive difference to the way your car drives. Your satisfaction means a great deal to us, and we truly appreciate your continued trust in Sytner Chigwell BMW. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
All professional from guys that are on…
All professional from guys that are on front of door to mechanics, good and pleasant people, have my MOT and service done while I wait !
April 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Adrian, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you found our team, from the front door to the Technicians, both professional and pleasant. It’s great to know that having your MOT and service done while you wait was convenient for you. Your positive feedback means a great deal to us and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Faultless service as always
Faultless service as always, with special thanks to Jackie Everett for organising my body shop work in a smooth and timely manner. Finding an excellent service centre is as important as choosing the car and Sytner Chigwell ticked both boxes with flying colours.
April 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Lise, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Jackie provided such excellent support with your body shop work. It’s wonderful to know that we continue to meet your expectations both in service and quality. Your feedback is truly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Thank you Colin for sorting out my MOT…
Thank you Colin for sorting out my MOT and brake fluid. The customer service you provided was amazing. Styner chigwell is the best bmw dealership for buying a car and looking after it. Colin is the best. What a great asset he is to this company.
March 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Jenny, thank you ever so much for your kind words and wonderful feedback. I'm delighted to hear that Colin provided you with exceptional customer service during your MOT and brake fluid service. It’s fantastic to know that you consider Sytner Chigwell the best BMW dealership for both purchasing and looking after your car. Colin truly is a great asset, and your recognition means a lot to us all. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Prompt and swift service up date on…
Prompt and swift service up date on vehicle and completion time.
March 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Lorraine, thank you very much for your kind words regarding the prompt and swift service updates on your vehicle and the completion time. I'm delighted to hear that you found the communication clear and efficient. It is always our aim to keep our customers well informed throughout their experience with us. Your feedback is greatly appreciated and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very good experience and customer…
Very good experience and customer service. Been going to this place for several years, ever since I bought the car. Always good service and car get cleaned as a bonus on each visit (much appreciated).
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Vladi, thank you very much for your kind words and continued loyalty over the years. I'm delighted to hear that you consistently receive good service and appreciate the extra touch of having your car cleaned during each visit. It’s always our aim to provide a positive experience for all our customers, and your feedback truly means a lot to the team here at Sytner Chigwell BMW. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
Jackie was superb
Jackie was superb, she handled the case with ease. it was a seamless process so far. The quote for the damage, hire of the courtesy car, the repair and the fast turn around, and finish off the return of the vehicle and the hire car!! Wonderful service!
March 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Sumal, thank you very much for your kind words and positive feedback. I'm delighted to hear that Jackie provided superb service and made the entire process seamless for you. It’s wonderful to know that the quote, courtesy car, repair, and quick turnaround all met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Very efficient
Very efficient. Very flexible about dropping off and collecting the vehicle from service. Friendly staff, easy to deal with.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Paul, thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service efficient and appreciated the flexibility we offer with vehicle drop-off and collection. It’s wonderful to know our team made the process easy and friendly for you. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Quick and on time ,
Really pleased , Abbie was always available for updates and got my car back on time I requested
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Abbie was consistently available to provide updates and that your car was returned within the requested timeframe. It’s always our aim to offer a smooth and efficient service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
HORRENDOUS EXPERIENCE (aside from the reception team)
The 2 ladies on reception were amazing, I felt bad that they had to deal with the poor service from the other connecting functions.
First of all, Kevin who mans the WhatsApp is rude, difficult and blunt. After attempting to replace a windscreen BMW Chigwell and BMW insurance had disjointed processes and unfortunately got caught in the middle of their battle to have things done there own way. Which resulted in Kevin calling my insurance, putting through a claim on my behalf (without my permission) so he could obtain an authorisation code. I raised a complaint around things but over 2 months later I’ve heard nothing back as expected.
2 months later, I reached back out to BMW Chigwell to get Kevin again, of course he was difficult but finally got a manager to call me back. The manager had then arranged for me to have my windscreen changed. I was asked on 3 occasions if I’d like my car to be washed and cleaned in and out, I accepted on all 3 occasions. I was asked if I wanted anything else done, I requested a quote on a few scrapes on 2 separate occasions. As expected, no car wash and none of the scrapes had been looked at.
At this point I discussed the fact that none of these had been done with the ladies at reception, they were extremely apologetic and you could see they were embarrassed. I genuinely felt sorry for them, most people would take the frustration out on them.
Over the phone they offered “express check out” labelling it pick up your keys and leave. I got there and still had to wait 10 minutes so they could find my keys and bring my car round. As soon as I got home, I got a text, requesting me to take photos of the scrapes so that they can raise an insurance claim. Hilarious.
The worst experience I have ever received from a garage. I’ll be taking the long drive to Enfield next time, never again.
March 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
We are truly sorry to hear about your disappointing experience. Your feedback regarding communication and service has been noted with concern. We appreciate your kind words about our reception team and understand your frustration with the process. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk to discuss your concerns further. Peter Chadwick - Head of Business
Very good expert service and friendly
Very good expert service and friendly
March 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Robert, thank you very much for your kind words. I'm delighted to hear that you found our service both expert and friendly. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I recently had a great experiance at…
I recently had a great experiance at BMW Sytner,
Reggie the service representive was an excellent ambasador for the company and I will certainly be happy to bring furture business to this branch.
March 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Richard, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Reggie provided excellent service and represented our company so well. It is always a pleasure to know our customers feel valued and confident in returning to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
On time and efficient
March 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that you found our service both on time and efficient. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Haymish and Hayder were exceptional
Haymish and Hayder were polite, knowledgable and responsive in helping me purchase my 5 series, excellent work!!
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Rahman, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Haymish and Hayder were polite, knowledgeable, and responsive throughout your purchase of the 5 Series. It’s wonderful to know that their excellent work made a positive impression. We truly appreciate your support and hope you continue to enjoy your new vehicle, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Mixed Feelings
The receptionist on the day and my liaison contact Abbi Cross on the day have lifted my score from what would have been a two. Prior to dealing with these two individuals the service had been poor - being given wrong information regarding what service was required, and my request for a waiting booking had not been fulfilled. On the day before my appointment I wanted to speak to someone regarding my booking only to find that you no longer have the option to speak to an individual. All contact options seem to be digital or messaging which is disconcerting and I gave up. The service once in the dealership on the day was extremely good but the booking process, contact etc is very poor and off-putting
March 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Karen, thank you for your honest feedback. I sincerely apologise for the confusion and frustration caused by the booking process and lack of direct contact options. It is reassuring to hear that Abbi Cross and the receptionist provided excellent service on the day, which helped improve your experience. I appreciate you highlighting both the positives and areas for improvement, as this helps us understand our customers’ needs better. Your comments are valued, and we hope to provide a smoother experience in future. Kind regards, Peter Chadwick - Head of Business
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