Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would... See more
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Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car r... See more
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It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was... See more
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
784 reviews
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A pleasure to deal with.
I've dealt with the mini side of this dealers more than the BMW, and every time is a breeze. The staff are always helpful and take time to sort things out for you. They're polite and "human", especially in the service teams, I've never been hanging around waiting for call-backs or updates and they make everything so easy for you
March 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Craig, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team consistently provides helpful, polite, and attentive service, making every visit a breeze. It’s wonderful to know that you feel valued and well looked after, especially by our service teams. Your feedback truly means a lot to us, and we look forward to continuing to support you with the same level of care in the future. Kind regards, Peter Chadwick - Head of Business
Paul and his team have been amazing
Paul and his team have been amazing, very informative. I would recommend to friends and family.
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Adeniyi, thank you very much for your kind words and for taking the time to share your experience with Paul and the team at Sytner Chigwell BMW. I'm delighted to hear that you found the service informative and that it met your expectations. Your recommendation to friends and family means a great deal to us. It is always our aim to provide a welcoming and knowledgeable environment for all our customers. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Poor Communication and Phone Line
Poor. The work was done well, expensive but good quality of work. My main concern is the communication / lack of. Time sensitive things are left to email rather than phone call and worse than that is trying to call is near impossible now no matter what extension you choose (except sales of course who always pick up when they think you’re buying a car but as soon as you try get transferred to service they say they can’t - yet when speaking to a different person in sales later the same day they managed to transfer to service just fine once they were tricked into thinking it was sales related) - for a representative of BMW and for such high prices, don’t drop the level of service for god sake. It’s business 101
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Mitchell, Thank you for your feedback. Please accept our sincere apologies for the communication issues you experienced, as this is not the standard we aim to uphold. We appreciate your comments regarding the quality of work and understand your concerns about the difficulty in reaching the service team. We will use your valuable feedback to assist us in improving our service levels. Please accept our apologies once again. Kind regards, Peter Chadwick - Head of Business
Great team and good work for my car
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Boca, thank you very much for your kind words and for taking the time to share your positive experience with our team at Sytner Chigwell BMW. I'm delighted to hear that you are pleased with the work carried out on your car. It is always our aim to provide excellent service and ensure our customers feel valued. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent Service and a great service
Excellent Service and a great service. The Sytner BMW/mini team under Paul Trotter once again did a fabulous job in servicing the Mini Cooper S. From booking to collection everything was perfect including the surprise loan car of an IX3! . Great job as always Paul , please pass this on to the team. They did a fabulous job!
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Phillips, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Paul and the team provided excellent service throughout your MINI Cooper S service, and that you enjoyed the surprise loan of the IX3. Your continued support means a great deal to us. We will be sure to pass on your compliments to Paul and the entire team. Kind regards, Peter Chadwick - Head of Business
Went in for my first service
Updated—
The team very quickly responded to my feedback and reach out to assist immediately. Everything was sorted out at the end and Ricki was very professional and explained to me the details of the work done.
OP:
Went in for my first service,
Specifically asking to get my car checked on side mirror and infotainment system, but I got the car back without anyone explaining to me if anything has been done to it or if anything has been done to the car at all.
I assumed it was all taken care of because these are electrical stuff covered by car service package.
So need to go back another week to get it checked again.
March 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Ivan, please accept out sincere apologies for the lack of communication regarding the checks on your side mirror and infotainment system. We appreciate how important it is to be fully informed about any work carried out on your vehicle. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk, who will be happy to discuss your concerns and ensure your experience is improved. Kind regards, Peter Chadwick - Head of Business
Rude staff and unprofessional service.
Dear Sir/Madam,
I would like to make a formal complaint regarding the behaviour of a staff member, Jon Hutchison, at the Parts Development department of BMW Loughton.
I recently 09/03/2026 @ 14:55 pm visited the store to purchase a wheel centre logo cap and was charged £18.13 for a single item. When I politely asked why the price was so high, Jon Hutchison laughed at me and said, “It’s not expensive for me.” I found this response unprofessional and disrespectful. When I asked why he was laughing and explained that my question was serious, he became aggressive.
Both he and one of his colleagues began raising their voices and shouted at me. I was told, “If you don’t like it, leave the store and don’t buy it.” I was extremely disappointed by their attitude and poor manners.
As a chauffeur who regularly drives BMW vehicles, I expected a much higher level of customer service from a BMW dealership. This experience has left a very negative impression, and I hope management will take this complaint seriously and address the behaviour of the staff involved. I will tell all of my friends and my colleagues to not use BMW Loughton as they Complety useless and unprofessional.
Thank you for your time, and I look forward to your response.
March 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Nurul Islam, please accept our sincere apologies for the disappointing experience you encountered with our Parts team. This is not the standard of service we strive to provide, and completely understand your frustration. Your feedback is important to us, and we will of course investigate this with our team. Thank you once again for bringing this matter to our attention. Kind regards, Peter Chadwick - Head of Business
Really pleased with the speed and…
Really pleased with the speed and effort put into the service of my car. I received regular updates on the progress. Overall, a great service and friendly staff and customer service.
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Sunny, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you were pleased with the speed and effort put into servicing your car, as well as the regular updates you received. It’s wonderful to know our team provided friendly and attentive customer service. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Fast reply to my enquiry, took a month to get a part promised
I received fast response to my call followed up by info sent by email quickly too and was able to see the car I was interested in within a couple of days. Unaccompanied test drive which was good and a couple of things that needed attention were done to complete a sale. Only let down was no charging cable supplied with the EV and I had to borrow one to charge. When questioned was told not advertised with the car ! Had to purchase one elsewhere as not paying BMW price. Even the mode 2 charger wasn't able to be used as wrong plug and took 1 month for UK plug.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Andy, thank you for your detailed feedback. We’re pleased to hear you found our response prompt and appreciated the unaccompanied test drive. However, we apologise for the inconvenience caused by the absence of a charging cable with your EV and the issues you experienced with the Mode 2 charger. We understand how important these accessories are and regret any frustration caused by the delay and additional expense. Your comments are valued and help us improve our service. Kind regards, Peter Chadwick - Head of Business
I've been using Sytner Loughton for the…
I've been using Sytner Loughton for the last 10 years
I like the way they look after you and deal with my needs so quickly
I have found my latest purchase especially easy
From specking and design through to delivery
Nick Horwood and Daisie harris are second to none
And not to forget Ricky Henry
This man can pull rabbits out of a hat if you need him to
So if you are looking to use them
I would recommend all 3 hole heartedly
Tell em I sent you
Pete newman
02/03/2026
March 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you ever so much for your kind words and continued loyalty over the past decade. Im delighted to hear that Nick, Daisie, and Ricky provided such excellent service throughout your latest purchase. It’s wonderful to know that the entire process, from spec’ing to delivery, was so smooth and enjoyable. Your recommendation means a great deal to us all. We truly appreciate you taking the time to share your experience and for your wholehearted support. Kind regards, Peter Chadwick - Head of Business
Amy in Mini at Chigwell pulled all the…
Amy in Mini at Chigwell pulled all the stops out!
The service team were excellent and a huge thank you for your continued assistance since January for arranging to get my car back on the road!
I have been a Sytner customer since 2009 and will continue to be my first port of call!
February 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Tracey, thank you ever so much for your kind words and continued loyalty since 2009. I'm delighted to hear that Amy and our Mini team provided such excellent service and support in getting your car back on the road. It’s always a pleasure to assist valued customers like yourself, and we truly appreciate you choosing Sytner as your first port of call. We look forward to welcoming you back again in the future. Kind regards, Peter Chadwick - Head of Business
Wasim was incredibly helpful in dealing…
Wasim was incredibly helpful in dealing with the repair issue from start to finish. He communicated at every stage of the process and was always happy to answer questions. Chris the 'elite' service technician was a reassuring presence in dealing what turned out to be a quite complex and involved issue.
February 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you, Eric, for your kind words. We are delighted to hear that Wasim provided clear communication throughout the repair process and that Chris’s expertise offered reassurance during a complex issue. It’s always our aim to ensure every customer feels supported and informed from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team here at Sytner Chigwell BMW. We look forward to assisting you again in the future.
Wasim service advisor was good at his…
Wasim service advisor was good at his jobs. He always gives the vibes and communicates for everything. I got 2 cars he always looked after and give good service
February 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Sid, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Wasim has consistently provided you with excellent service and clear communication. It’s wonderful to know that he has looked after both of your cars so well. Your continued trust means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very nice customer Service
Very nice customer Service. Amaan was extremely helpful. Nick was amazing
February 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mani, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Amaan and Nick provided you with such excellent customer service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Had to take my car in due to a recall
Had to take my car in due to a recall. Was looked after by Abbie Cross who was so lovely and helpful. Car was all sorted in a couple of hours.
February 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Helena, thank you very much for your kind words. We are delighted to hear that Abbie provided you with such lovely and helpful service during your visit. It’s great to know your car was sorted promptly and that you felt well looked after throughout. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very helpful staff
Very helpful staff, friendly and courteous.
The cost of the work was, in my opinion, expensive.
February 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your kind words regarding our team. I'm delighted to hear you found them helpful, friendly, and courteous. We appreciate your honest feedback about the cost of the work. We understand that vehicle maintenance can sometimes feel expensive, and we always aim to provide clear information and value for money. Your comments are important to us, and we hope to continue offering a positive experience whenever you visit Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
First class service
From check in, service through to departure all handled efficiently and courteously
February 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that from check in to departure, everything was handled efficiently and courteously. It is always our aim to provide a seamless and pleasant service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
From booking my car in to picking it…
From booking my car in to picking it up, it was done effortlessly and with professionalism and I was kept informed the whole time on how my car was doing
Craig McDonald who handled my account was incredible and I would rate 10/10
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Gary, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that the entire process, from booking to collection, was effortless and professional. Craig will be thrilled to know he made such a positive impression. Your 10/10 rating means a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Very disappointed!
I've been a loyal customer for over 10 years. But my last visit was a complete disaster and I'll never return.
My past experiences with BMW Chigwell have always been exemplary with impeccable customer service.
What a shame.............
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Janssen, I'm truly sorry to hear about your recent experience especially given your long-standing loyalty. It is disappointing to learn that we did not meet the high standards you have come to expect from us. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk, so we may better understand your concerns and work towards restoring your confidence in our service. Kind regards, Peter Chadwick - Head of Business
Great service!
February 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mirza Baig, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you received great service during your recent visit. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, Peter Chadwick - Head of Business
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