Sytner Group - Sytner Chigwell BMW Reviews 

I am extremely dissatisfied with the service I received from Kevin Lewis in the service department. First, he provided the wrong invoice, addressed to an entirely different name, which was unprofessional and frustrating. When I asked for details about the work done on my car, he had no knowledge of the service performed and was quick to rush me into making a payment without answering any of my questions. Just said I dont know mate and was quiet reluctant to change the invoice.

To make matters worse, when I requested something as simple as having the windscreen wash topped up—something I feel should be a basic courtesy during a service—Kevin was rude and dismissive. This is completely unacceptable and reflects poorly on your BMWs standards.

The level of customer service was abysmal, and it’s clear that Kevin lacks both product knowledge and basic customer service skills. He requires immediate retraining to ensure this doesn’t happen again. Very dissapointed.

I’m really happy with the service I received from Jackie. She was extremely helpful throughout the whole process, always kind, and made sure to respond to all my calls as quickly as possible. If I couldn’t reach her, she would call me back as soon as she had time. She kept me updated at every stage and made sure all the paperwork and documents for the car were done properly. She was dealing with my case personally, and I felt very well looked after. I would definitely recommend her to anyone – thank you so much, Jackie!

I had my BMW serviced at Sytner last year, during which I was told there was a leak under the gearbox and the gearbox tray needed replacing. I agreed to the repair and was charged £591.66. I was told the work was covered by a 2-year warranty, and that if any problems occurred, I could bring the car back.

Six months later, during a check-up at a private garage, the leak appeared again. I returned to BMW Sytner, where they said they had cleaned the area and didn’t see an active leak at the time, but told me to keep an eye on it.

Four months after that, the leak reappeared. I contacted BMW again, only to be told I would need to pay £150 for them to investigate it—and that the leak may be coming from a different area. When I asked why the gearbox tray was replaced in the first place if that wasn’t the cause of the leak, I received no clear explanation and felt my concerns were dismissed.

I’m very disappointed with this experience. Not only was I charged a significant amount for a repair that may not have solved the issue, but I’m now being asked to pay again just to have it looked at—even though it’s within the warranty period.

This is not the level of service I expected from a BMW main dealer. I hope others will take this into consideration, and I also hope BMW Sytner reviews how they handle warranty claims and customer concerns.

I was guided and taken care of by Zahid, he helped me in every area and insured that my experience was amazing which it was. I would highly recommend him to all. Thank you Zahid-Dhanna Jhumat

Great service as always from Jackie Everett so helpful nothing too much trouble, kept me updated throughout so I was fully aware of process delivery and collection just so smooth
Thanks so much.

Dealing with Massimo at Sytner Mini in Chigwell was a really positive experience. Having not been sure that the Mini was the right car for me, he was patient and proactive about my concerns and alleviated them all.
This was a really positive experience and If you're looking for a Mini, Massimo should be your first point of contact.

A huge thank you to Reggie Witham, who has really looked after me and all my family's BMWs for many years and also built a good friendship with me through our passion for BMWs.

I myself have been in the motor trade, working at main dealerships, so I know how it all works, but Reggie is one of the main reasons why we stay loyal to the BMW brand, and he truly represents what an amazing brand BMW is and the customer service. My parents and I don't trust anyone else with our cars, only Reggie.

Also, a big thank you to Jodie (the receptionist), who is the best and gives us the warmest welcome, and the guys in the parts department as well.

Had my annual service which was fine as usual. Asked them to value my car as am thinking of selling. Guy took lots of photos of car and said he would email valuation last Friday. It is now Wednesday and despite two phone calls to chase up the valuation I have heard nothing at all.
Very very unprofessional in my opinion. They obviously don’t like buying six year old, one owner, 49000 mile, full service history 330i msport cars.

Although I’m very experienced with BMW, I must say, my most recent encounter with BMW Chigwell and Sytner Drive has left me extremely disappointed and frustrated with their service. I was told once my claim has been processed on my X4M COMPETITION car, i would receive a like for like courtesy car. This didn’t happen. This promise was then pushed back and i was told once my estimate has been approved by my insurance i would get my like for like car. This didn’t happen either. Most recently, the estimate has been approved and the claim has been processed, and on 28th Feb, i was told once the parts for my car have been ordered, I will get the car. I agreed all this time, on the basis that i will still be able to get by with somewhat of a similar range car once my car has been taken. On 3rd feb (three days later) I was told I will NOT get something like for like. After so much time convincing, I was told i would get a small electric car - BMW IX3?! Their reasoning was because a stolen car had hit me in my accident, however all of the details were made crystal clear in the countless recorded conversations I’d had with Jackie and other members in Sytner drive. I feel deceived and lied to, and due to this I feel extremely reluctant handing over my car to BMW Chigwell.

With all of this headache, I’ve let my insurance company know of my struggles, and requested cash in loot rather than going through the hassle with BMW. The problem I’m now facing is that BMW have already ordered the parts for my car and they’ve told me that my insurance will have to pay for this, which puts me in a difficult position. As mentioned above, i was promised a like for like car, at least something somewhat similar to my X4M COMPETITION, and this is the sole reason why i went ahead with this. However, a BMW IX3 is utterly and completely nowhere near similar in any way shape or form. Therefore I requested a cancellation of this service and Jackie bluntly denied my request and said i have no option but to either go ahead or cover the costs of the delivered car parts. Surely this is not at all my fault as I was promised something. I was extremely clear with the description of my accident. However, BMW consistently delayed me, and on top of that did not follow through on their word. Now IM the one who has to suffer the consequences of THEIR faults, and i feel trapped and stuck in their mess.

I’ve had to change my lifestyle based on the word I was given by Sytner Drive - BMW Chigwell and had to go carless in all of this time. I based my plans around the word I was given by Jackie/ Sytner Drive, however it now seems that I was sweet talked and promised certain things that I'm not getting. On top of this, I was made to feel guilty as I was told ‘Its just a car to get you by’, and Jackie made me feel pressured with her condescending comments that did NOT make me feel like a valued customer. Her conversations were rushed, her tone was unbothered and it seemed as though the calls were made just to get it ticked off the to-do list. My problem felt like it was so small to them and the communication was half hearted and put to the side. Im a BMW enthusiast and I have worked extremely hard to be able to enjoy the cars I purchase. Ive previously enjoyed my BMW M4 and other vehicle of this range. For myself they’re not ‘just a car’ as said by Jackie, they mean a great deal more and I was greatly shocked to hear those words coming from a staff member of BMW.

The reason I’m so distraught about this situation is because I made plans to surprise gift my wife this car, and take her on a trip with it for her upcoming birthday in mid March, however all of their delays and empty words have put all of my plans to waste. I’m beyond words with how gutted their service has been. Theres been no sympathy, understanding or respect. The bodyshop manager of BMW called today after all of this hassle I’ve had to face persuading me to go ahead with their service, offering me a better vehicle than an IX3, however the experience so far has lead me to feel distrust in their service.

After a non-fault accident I received an excellent initial and follow up service from BMW Sytner Chigwell Bodyshop advisor Jackie Everett. From the day the car arrived until I collected it, Jackie kept me updated via email & direct phone calls. She tailored my availability to drop off, repair the car & collect to suit me & I found the entire service faultless. As for the quality of work, it was excellent & as good as new. Thanks to the whole team, a genuinely smooth experience.

Ordered my second car from these lot in 2022 and the car I ordered was due November 2022. Got a call saying it’s on schedule for middle of November. No mention of issue with car order or finance agreement. 21/10/2022 got call saying car was in and I had to pick it up before the end of the month as they are limited on space. Had no charge installed yet as it was booked for the 10/11/2022 so I had to pay more to move the install date. And hour before I had booked to collect the car I was called saying the finance under my company failed so I would have to do it under my name. Turned up and was told APR was now 6.9% not 4.9%. Came to a compromise that they would cover the first month payment which would balance out the difference in the apr but it didn’t. signed the documents then noticed the price difference on the final cal. Seems the extra I ordered were not on the car. At no point was I told and I was told I could upgrade this over the car system later on but in fact the main upgrade cannot be added as the hardware isn’t in the car. Taking these guys to court as it’s envious they lied to me and sold me a car that had arrived earlier to hit target and said bmw didn’t install items due to shortage of chips which is a lie as I have had three i4 now as courtesy cars and all have self drive. Kaya refused to provide documents and always talks down to me. Had no option but to take car as I had paid £5k to get charger installed and lost money on the old install. Cost to swap insurance etc.
was lied to about easy upgrading so accepted the car but now it’s come to light I have to take it to court. Company refuse to provide documents asked for as they are not a public company. Base price of car was £51k but after asking for documents discovered base price was increased to £53k again wasn’t told this at any time.

I purchased a Mini Cooper and when it arrive, the heated seat was not working. It took several days of constant follow-ups just to get them to arrange a repair.

During this time, both the salesman and the manager were unresponsive—they ignored my calls and emails, no matter how many messages I left. I had to track down other contacts and CC multiple people just to get a reply.

Dealing with them has been a nightmare. They constantly make excuses and tell lies.

Today, 15th February, I finally have a full functioning car.

Avoid this dealership at all costs. I’ve had far better service experiences elsewhere.

I've bought a used approved car from Chigwell Sytner this month.

Credit due to the team and in particular the salesman Fisnik. Found him utterly professional, engaging and accommodating.

Usually when speaking to a salesman, you know it's a confidence game but Fisnik didn't approach me like that. Yes. He is there to sell but then you want to go away with confidence in the car and the company you buy from. Great asset to sytner.

Made my purchase very smooth. Did all the paperwork for me. All I had to do was sort my insurance out once the driveaway insurance expired.

Five star service from Sytner Chigwell team. Excellent customer service (as usual)
Just had MOT Test and car came back fully valeted - thank you

Great service

Having seen a very nice BMW 750iX for sale on AutoTrader at Sytner Chigwell, I contacted the branch and spoke to the Used Cars Sale Manager, James Rudge.
He couldn’t have been more helpful and from there on the transaction went very smoothly, making the whole purchase process a pleasure.

They had an appointment available which suited my availability which was great. My car went in to diagnose a steering noise. The service advisor Kevin asked if I could go for a drive with one of the technicians so I could show them the problem and noise I was referring to, which was great as it would have been tricky to explain without showing it. Got a call back later to say they have found the issue and that once parts arrive it will be repaired and taken for a test drive. Car was then ready to be picked up the next day evening. The service adviser who called the next day was Amy and she assured me that the same technician has road tested it and the problem and noise are gone. Picked up the car and no more problems or noises. Overall very happy with the service. Kevin and Amy were very professional and put my mind at ease, and the rest of the beach staff were a pleasure to deal with as usual. I always feel looked after at Syner Chigwell.

I book my IX for service because door some times can’t open, drop car in the morning and call for update 2 times always they said Some one will call you no one call me back
I call third time around 4 pm and they said car will be ready in 30 minutes,
After 30 minutes I go there and they still not check nothing, after I wait 1 hour there they said everything is okay with the car. When I go to check still have same problem
I think his name Regie said will call me back in 1 week to rebook for diagnostics he never call back
I have to call back to rebook because now door works worse
Very poor service from Regie

Phoned about a car on Wednesday 4th of December which i wanted to purchase. Was promised a call back from the financial department. Nobody ever bothered calling me back. Since bought a car from my local Dealer who called me back within five minutes. Very disappointing service

Jackie took over the repairs to my car like a real pro. She arranged a loan car for me which was excellent. When my car was returned it looked like brand new and drove the same. I was very pleased with the whole experience because it took all the worry and anxiety off my shoulders.