Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would... See more
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Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car r... See more
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It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was... See more
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
784 reviews
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Once again my experience with sytner…
Once again my experience with sytner Chigwell and Hayder was second to none this is the 4th time dealing with them and I can honestly say it’s just a breeze over the last few years I have become some what of a good friend with Hayder always super informative all the way and never fails to make the whole process just a walk in park although I live in wales 🏴 and could go closer to home to purchase my cars ,, the treatment I receive from Hayder an the team at Chigwell is just phenomenal I wouldn’t go anywhere else
October 28, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Good Morning Mikey, thank you so much for your five star review and for your positive comments regarding the service provided by Hayder and the team. Thank you also for your continued loyalty to Sytner Chigwell and the BMW brand, this truly means a great deal to us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Scratched the side of my car
Scratched the side of my car, driving too close to bushes. The Sytner Chigwell Bodyshop polished out the scratches, and now my 10 year old 740Le looks as good as new. Delighted with the result.
October 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Richard, thank you very much for your kind words. I'm delighted to hear that our Bodyshop team at Sytner Chigwell was able to make your 740Le look as good as new. It’s always rewarding to know our customers are pleased with the results, especially when it comes to maintaining the appearance of such a fine vehicle. We truly appreciate you taking the time to share your experience and hope to welcome you back in the future. Kind regards, Peter Chadwick - Head of Business
Extremely unhappy with the service I…
Extremely unhappy with the service I received at Sytner Chigwell by the sales team. I can describe it as a scam.
October 26, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Georgiev, I'm truly sorry to hear about your disappointing experience with our sales team at Sytner Chigwell. It is certainly not the standard of service we aim to provide, and we appreciate you bringing this to our attention. We would like to invite you to contact our New BMW Sales Manager, Hayder Zulfiqar, at hayderzulfiqar@sytner.co.uk, so that he may personally address your concerns and better understand your experience. Kind regards, Peter Chadwick - Head of Business
Great service
The salesperson, Asif, was very knowledgeable and professional throughout the whole process. From the first phone call Asif sent me an email containing photos and specifics of the car's details along with a personal video of the car running through its's features. The test drive was organised promptly and the sales process was very smooth. The additional services and benefits such as alloy wheel insurance and Gard X, which we purchased, were clearly explained.
October 22, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and detailed feedback. We are delighted to hear that Asif provided a knowledgeable and professional service throughout your experience. It’s wonderful that the personalised video and prompt test drive helped make the process smooth and enjoyable. We’re also pleased that the additional services, such as alloy wheel insurance and Gard X, were clearly explained and met your expectations. Your satisfaction is very important to us, and we truly appreciate you choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Very professional and very helpful
Very professional and very helpful
Could not ask for more
October 20, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your kind words Mr Watson. I'm delighted to hear that you had a positive experience. Our team takes great pride in providing professional and helpful service to all our customers. We are constantly striving to exceed expectations and it is wonderful to know that we have succeeded in your case. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Very professional
Very professional, friendly and swift service tailored towards my requirements.
October 9, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for taking the time to leave us a 5-star review Mr Patel. I'm delighted to hear that you had a positive experience during your recent visit. Our team takes great pride in providing professional, friendly, and efficient service that is tailored to each customer's specific needs. We are glad that we were able to meet your expectations and make your visit a pleasant one. Thank you for choosing us and we hope to see you again in the future. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for taking the time to leave us a 5-star review Mr Webb. I'm delighted to hear that you received excellent service during your recent visit to us. Our team takes great pride in providing top-notch customer service and ensuring that our customers have a positive experience. We are glad that we were able to meet your expectations and make your visit a memorable one. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Excellent experience buying my new car
Initially went in quite unsure about what I wanted, but met Erdem and he was so helpful and patient. He went through best options for buying with me, he was so professional but also very down to earth and easy going. I ended up buying a brand new car, initially looking for a used but new vehicle. Got to test drive the same model which was a nice touch as well. Erdem and his manager (I think?) Ed, were both great at explaining everything within a package that I brought. Went to collect my car last week and they did the whole surprise thing which was so nice, they really made the experience of buying a new car very special and I appreciate that so much, plus I’m absolutely in love with my car and couldn’t be more pleased. The communication was top, any question I had they answered. Erdem made sure I was fully set up before leaving with my new car, in terms of road tax, complimentary drive away insurance, a walk around of the car and what all the functions are for. Honestly, couldn’t rate these guys enough. Just to say the staff on reception are lovely, the showroom is clean and prior to this experience, I have taken my 1 series to have a service and MOT here and have always been looked after so I have no doubt that upon returning, I will be too. Thank you to Erdem and Ed and to the team at Sytner Chigwell!
September 24, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Good Afternoon Jay, thank you for taking the time to leave such a glowing review for Sytner Chigwell. I'm delighted to hear that both Erdem and Ed provided you with exceptional service and made your car buying experience special. Our team takes great pride in ensuring our customers are fully satisfied and it is wonderful to hear that you were impressed with our showroom and reception staff as well. We appreciate your loyalty and look forward to welcoming you back for any future needs. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Awful customer service
Awful customer service . They just babble . They can’t find my receipt to give me back my deposit .
🥴
October 1, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Good Morning Janine, I'm very sorry to hear about your negative experience. We apologise for any inconvenience caused and we would like to assure you that this is not the level of service we strive to provide. I'm please to confirm that your deposit refund has now been processed, however please do not hesitate us if there is anything else we can assist you with. Please accept our apologies once again. Kind regards, Peter Chadwick - Head of Business
A painless process
From the start to the finish of the buying process was painless and straightforward. You feel you are being looked after and all messages left with reception staff were passed to Tony Miller(my dealer) and answered quickly. I would highly recommend the Chigwell BMW dealership.
September 29, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your kind words Paul. I'm delighted to hear that your experience was painless and straightforward. Our team takes great pride in providing exceptional service and ensuring that our customers feel well taken care of. We are also pleased to hear that your messages were promptly passed on and answered by Tony. Thank you for recommending Sytner Chigwell, we look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
I have been going to Sytner Chigwell…
I have been going to Sytner Chigwell for many years and have always found their staff to be efficient, helpful and courteous. Whether carrying out a service, repairs or selling a car, they are thorough in their assessments and offering the options available.
September 11, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your kind words Pari. I'm delighted to hear that you have been a loyal customer at Sytner Chigwell for many years. Our team takes great pride in providing efficient, helpful, and courteous service to all our customers. We are glad that you have always found our staff to be thorough in their assessments and options offered. We appreciate your continued support and look forward to serving you in the future. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Alex and Hayder great team
Alex and Hayder were absolutely brilliant with my purchase of the car. Alex spent time to explain the functionality clearly and concisely. They both are a credit to Sytner Chigwell team. 10out of 10 to both .
September 2, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your glowing review Mr Rehinsi. I'm delighted to hear that Alex and Hayder provided you with exceptional service during your car purchase at Sytner Chigwell BMW. Our team takes great pride in ensuring our customers fully understand the functionality of their new vehicles, and we are pleased to hear that Alex took the time to explain everything clearly and concisely. We will be sure to pass on your kind words to both Alex and Hayder. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business.
the vehicle handover went very…
the vehicle handover went very smoothly. very pleased with the service
September 5, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your positive review Ray. I'm delighted to hear that your vehicle handover at Sytner Chigwell BMW went smoothly. Our team takes great pride in providing excellent service to our customers, and we are glad to hear that you were pleased with your experience. We strive to make the car buying process as seamless as possible, and we are happy to have met your expectations. Thank you for choosing Sytner Chigwell BMW. We look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
Awful customer experience
I have been a BMW customer for 16 years, and don't leave 1 star reviews lightly, but my experience with Sytner Chigwell is making me re-think my brand loyalty for the first time.
I booked my car in for an MOT today at 11am, and was planning to wait around in the local area (Costa Coffee) whilst it was worked on. However, I had some unexpected work commitments come out of the blue, and I needed to find a way to deal with these without a car.
Firstly - asked if there was an option for a courtesy car, but was told that I had to book this at least 4 weeks in advance. This seems strange, as I don't know anyone who arranges car work over 4 weeks in advance (but maybe that's just me).
Secondly - I asked if they had any timeframes for the MOT (e.g. expected finish time), so that I could plan around it. I was told that my car WASN'T EVEN GOING TO BE LOOKED AT until 5pm, which sounded great because I could deal with my work commitments and then bring the car in the afternoon. I suggested to bring the car in at 4pm (which is still an hour before they will look at it)...only to be told "I wouldn't do that if I was you".
The guy then proceeds to tell me that if they get today's jobs done fast enough, they "down tools and go home early", so there is unlikely to be anyone around if I come in at 4. This seems totally ridiculous, as it is apparent that they are just rushing through jobs so they can have an early finish.
The only option I was given was to bring it in before mid day, or he will cancel the appointment.
Seeing as there were apparently no other options, I begrudgingly agreed to bring the car in before mid day - however I logged a complaint with Sytner to advise of this poor customer experience.
This is where it gets interesting...I got a phone call around 30 mins later from the garage manager (can't remember his name), who launched into what can only be described as an attack for nearly 4 minutes. He didn't ask a single question or seek to clarify what had happened - he simply talked at me for 4 minutes, and proceeded to tell me know wrong I was!
I'm genuinely not one of these 'the customer is always right' people, because I know the customer isn't always right, but this managers approach was so aggressive and confrontational.
He said that he had listened to the call, and had reviewed what I had complained about, and focused on tiny details and nuances that he could argue against, rather than looking at the overall picture which is a pretty crap service.
I wasn't going to stand for this, so called him out on his behaviour, and asked if THIS call was being recorded - which he said yes. It's funny that his tone changed then, and somehow he managed to find multiple alternative solutions that included coming in a different times, even being able to use a meeting room on their site for my work calls etc - which is great, but it was too late for this.
We agreed to the new schedule, but after I got off the phone, I felt really anxious and uncomforatble with how I had been spoken to. I decided that I didn't even want to go to the garage any longer, so called back to cancel the appointment.
I will never step foot in that garage again, and from a lifetime value, they really are the ones losing out here.
Maybe it's time for a change from BMW to Audi.
August 28, 2025
Unprompted review
Excellent service with detailed…
Excellent service with detailed explanations with our queries. We recommend going to see Tony Miller for best possible procedure in buying a used car.
August 24, 2025
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your glowing 5-star review, Fess! We are delighted to hear that you had an excellent experience at Sytner Chigwell BMW. Our team takes great pride in providing detailed explanations and top-notch service to our customers. We are thrilled that Tony Miller was able to assist you in purchasing a used car and we appreciate your recommendation. We strive to maintain the highest standards and we are honoured to have earned your trust. Thank you for choosing Sytner Chigwell BMW.
Fisnik @ Chigwell
I didn’t receive a bmw survey, so thought I would come on here to share my great experience with Fisnik, at the Chigwell branch. He is personable, knowledgeable and was lovely to deal with, so much so my brother purchased a vehicle through him a month later. Would definitely recommend him.
July 12, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for taking the time to share your positive experience with Fisnik. I'm delighted to hear that he provided you with excellent service and that you would recommend him to others. We strive to provide our customers with knowledgeable and personable staff and we are glad that Fisnik met your expectations. We appreciate your support and look forward to serving you and your brother in the future. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
EXCELLENT CUSTOMER CARE
It's always service with a smile from Jackie Everett at Sytner Chigwell.
Her attention to detail and professionalism are second to none.
My vehicle was repaired in a timely manner and returned to me sparkling clean!
August 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your glowing 5-star review Maggie. I'm delighted to hear that you had a positive experience with Jackie and our Bodyshop team. We take great pride in providing exceptional service with a smile, and we are pleased to hear that Jackie's attention to detail and professionalism stood out to you. We are also glad that your vehicle was repaired promptly and returned to you in pristine condition. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Dealing with Jackie and Kevin is always…
Dealing with Jackie and Kevin is always a pleasure. I feel very valued at all times. They both have great customer service. They are alway my first point of contact when I need service and body work done.
August 8, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your kind words Brighton. I'm delighted to hear that you had a positive experience with Jackie and Kevin at Sytner Chigwell BMW. Our team takes great pride in providing exceptional customer service and we are honoured to have been your first point of contact for service and body work. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
How wonderfully I was treated by Sytner Chigwell
The very nice individual named Jackie Everett who had been the single point of contact throughout in having my car booked in, liaising with my insurance company and arranging for a decent loan car, kept me in constant loop on how repairs were progressing and being at hand to answer a myriad of queries by me. Her adherence in making sure I was happy is very much appreciated.
The professionalism of both Jordan Beer and (Charlotte) Charlie (bodywork technician) was superb,
I was simply astounded by the quality, attention to detail and care that was clearly undertaken by Charlie to ensure my level of contentment was met for the bodywork repairs that she undertook. Given how precious my BMW car is to me, then I can only say, I was taken so aback by the workmanship at the greatly skilled hands of Charlie, whose very friendly disposition adds to her ability to interact with a customer like me where I know I have meticulous demands.
For any of your BMW needs, from bodywork,. servicing and repairs, I would trust no other than BMW Sytner Chigwell who clearly are experts in their knowledge of any BMW
August 1, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for your glowing review, Mr Dhillon. I'm delighted to hear that you had a positive experience at Sytner Chigwell BMW. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Jackie, Jordan, and Charlie were able to meet your expectations. We understand the importance of your BMW and we are honoured to have earned your trust for all your BMW needs. Thank you for choosing Sytner Chigwell BMW. We look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
Great service by Jackie today
Great service by Jackie today. She managed to sort out my damaged wheels in record time and to perfect.
Great job!
July 23, 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you so much for your positive review. I'm delighted to hear that Jackie provided you with excellent service at Sytner Chigwell BMW. It is our goal to ensure that our customers receive top-notch care and we are pleased to know that Jackie was able to quickly and efficiently resolve your damaged wheels. We take great pride in our work and we are honoured to have met your expectations. Thank you for choosing Sytner Chigwell BMW and we look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
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