Very smooth process of buying a new car. Salespeople not pushy, even with extra insurance etc and answered all questions. Easy to communicate with and not left hanging around in sale rooms or on phone... See more
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See what reviewers are saying
I recently purchased my Mini Cooper S from this dealership and can honestly say I had a very positive experience there. The service I received from Sayhan R. was professional, friendly and helpful. I... See more
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Jackie Everett took out all the stress after having my accident. She is so fast and efficient, doesn’t waste any time and has the most amazing customer service. Also a lovely character who mak... See more
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Tammy was an amazing salesperson from start to finish. They found me a vehicle suiting my exact specifications within the hour and kept me informed throughout the purchase process. Tammy made me feel... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7601
4.7
Excellent
240 reviews
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Fantastic Experience
Jandra Lukaite has been brilliant not only on this occasion but also on my previous visit to Sytner Chigwell. She is thorough in her role and always puts the customer first and has kept me in the loop with the progress made on my car. Fantastic experience all around.
September 13, 2024
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for taking the time to leave such a positive review Usman. I'm delighted to hear that Jandra provided you with excellent service during your visit to Sytner Chigwell MINI. Our team always strives to put our customers first and keep them informed throughout the process. We appreciate your kind words and look forward to welcoming you back for your future car needs. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
I had such a great experience getting…
I had such a great experience getting my next Mini Cooper and that was down to the staff especially Tammy!
Very good people skills was very patient and most of all attention to detail was amazing. Tammy was extremely approachable and was willing to give that little extra for nervous questions to make you feel at ease and understand. I told all my family and friends and immediately showed photographs of myself, a happy customer next to my new car. Thank you Tammy!
July 31, 2024
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your glowing review Claire. I'm thrilled to hear that you had a great experience at Sytner Chigwell MINI and that Tammy provided exceptional service. We pride ourselves on our attention to detail and customer satisfaction, so it's wonderful to know that Tammy went above and beyond to make you feel comfortable and informed. We really do appreciate you recommending us to your friends and family and hope you enjoy your new MINI Cooper. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Great service by the sales team
Great service by the sales team - thank you Andrew Koliardis
August 13, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for taking the time to leave such a positive review Mr Robinson. I'm delighted to hear that you had a great experience with our sales team at Sytner Chigwell MINI. We will be sure to pass on your kind words to Andrew. It is our goal to provide exceptional service to all of our customers and we are thrilled that we were able to meet your expectations. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Excellent service
Excellent service, helpful and courteous. Andrew Koliardos was efficient and provided top level sales service
August 3, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Mr Olley. I'm delighted to hear that you had an excellent experience at Sytner Chigwell MINI. Our team takes great pride in providing top-notch service to our customers and we are glad that Andrew Koliardos was able to assist you efficiently and with a high level of professionalism. We appreciate your business and look forward to seeing you again in the future. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Mini cooper s dealership
Due to having anxiety and depression, It was overwhelming for me to attend my first meeting
When I arrived I met Antony who was really good, he welcomed me, we spoke about everyday things before we got down to building my dream mini cooper s.
Antony was patient aswell as giving excellent customer service.
Infact the whole team had good energy.
Overall my experience was great on both visit especially the hand over.
I have also told friends who's on mobility and are interested in leasing a car to check out your place due to they love my new mini.
All the best guys, thanks again Antony for a wonderful experience and see you soon.
Kind regards
Mr M Hamilton
August 1, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for taking the time to leave such a positive review Mr Hamilton. I'm delighted to hear that you had a great experience at Sytner Chigwell MINI. Our team takes pride in providing excellent customer service and we are glad that Antony was able to make you feel comfortable and help you build your dream MINI Cooper S. We appreciate you recommending us to your friends and we look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Ben Ross was our sales professional and…
Ben Ross was our sales professional and he was excellent. He helped us select the car we wanted and he made the whole process effortless. He was patient and nothing was too much trouble for him. Within an hour we had selected the car we wanted, dealt with the paperwork, dealt with the insurance and paid the deposit. The days later the car arrived and it even had a red ribbon. The car was immaculate as was Ben in the way he dealt with us. An extremely professional and friendly guy. A huge shout out and thank you to him!!
July 27, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your glowing review Ian. I'm delighted to hear that Ben provided you with excellent service and made the car buying process effortless for you. It's great to know that he was patient and went above and beyond to ensure your satisfaction. We will be sure to pass on your kind words to Ben and the rest of our team at Sytner Chigwell MINI. We hope you enjoy your new car and look forward to seeing you again in the future. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Excellent experience
I was apprehensive using a dealership away from home.
From the first point of contact, Sytner were professional, answered questions quickly but still retained a personal touch.
The purchase was concluded without hiccups, so much so, I was actually waiting for something to go wrong but nothing did.
From my experience I would thoroughly recommend this dealership,
July 14, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for taking the time to leave such a positive review. I'm delighted to hear that you had a great experience with us at Sytner Chigwell MINI. Our team takes pride in providing professional and personalized service to all our customers, no matter where they are from. We are glad that your purchase went smoothly and we appreciate your recommendation. We look forward to welcoming you back in the future. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
The salesman was extremely helpful and…
The salesman was extremely helpful and professional he was informative and not at all pushy. He went out of his way to find us a vehicle that meet our specifications and needs
July 6, 2024
Reply from Sytner Group - Sytner Chigwell MINI
I am delighted to hear about your positive experience at Sytner Chigwell MINI. It is always a pleasure to hear that our sales team is providing excellent service to our customers. We pride ourselves on being informative and not pushy, and it is great to know that this was your experience. Our team always goes above and beyond to find the perfect vehicle for our customers, and I am glad we were able to meet your specifications and needs. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Happy Purchase
I recently purchased a car from Sytner Chigwell, on the whole a very positive experience. Thanks to Jack Harris for his recommendation of the car I purchased, I am very happy with it. I would also like to mention Jessica and Rashid - very helpful. Jack was very thorough with sorting all of the transaction and apart from arranging insurance on the new vehicle, nothing to do. I have been a customer of Sytner Chigwell, with servicing of my two previous mini's since 2005, will be back with current mini
May 15, 2024
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words, Jill. We are delighted to hear that you had a positive experience with us here at Sytner Chigwell MINI. We are especially pleased to hear that Jack, Jessica and Rashid were able to help you with your purchase. We are also glad to hear that you have been a customer of ours since 2005 and we look forward to seeing you again soon with your current MINI. We hope you enjoy your new car and thank you for your continued support. Kind regards, Peter Chadwick - Head of Business
Great service from all involved
Great service from all involved. Car deal done in one day!!
June 7, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words, Alan. We are delighted to hear that you had a great experience with us at Sytner Chigwell MINI. We strive to provide the best service possible and are pleased that we were able to complete the car deal in one day. We hope you are enjoying your new car and that you will continue to choose us for all your motoring needs. Thank you for your support. Kind regards, Peter Chadwick - Head of Business
The best dealership ✨✨🧚♀️
I want to specifically thank Massimo as well as any of the team I've engaged with - they are warm, kind, helpful, knowledgeable and brilliant! I cannot fault my experience in any way whatsoever 👏🏼👏🏼👏🏼✨✨
June 4, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you so much for your kind words Charlotte. I'm delighted to hear that you had such a positive experience with us here at Sytner Chigwell MINI. We are especially pleased to hear that you found our team warm, kind, helpful, knowledgeable and brilliant. We strive to provide the best customer service possible and it's great to hear that we have achieved this. We hope to see you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Amazing Service!
The staff were extremely helpful and made the process of buying my new car extremely easy, they laid out all my options and were helpful in explaining everything to me.
May 7, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words, Mr Johns. We are delighted to hear that you had a positive experience with us at Sytner Chigwell MINI. Our team is committed to providing the best customer service and we are pleased that you found them helpful and knowledgeable. We understand that buying a car can be a daunting process and we are glad that we were able to make it easier for you. We hope you enjoy your new car and we look forward to seeing you again soon.
Friendly and professional service
Friendly and professional service. A great team to purchase from.
April 23, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Steph. I'm delighted to hear that you had a great experience with our team. We strive to provide the best customer service possible and it's wonderful to hear that we have achieved this. We hope that you are enjoying your new car and that you will continue to have a great experience with us in the future. Thank you for your support and we look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
MINI car but MAXI experience
HUGE thanks to Andrew Koliardos who made this a great experience and helped enormously every step of the way. I can 100% recommend MINI and Andrew who made sure every detail was perfectly in place. I would also like to thank Jess Storey who helped with all the paperwork and answering every question I had with the finance numbers and Tammy Ahmed who was very helpful despite me not being one of her direct customers!
April 3, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Simon. I'm delighted to hear that you had such a great experience with us here at Sytner Chigwell MINI. We are especially pleased to hear that Andrew, Jess and Tammy were able to help you every step of the way. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope you enjoy your new MINI and we look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Great service from Jack!
Jack provided great customer service and communication at all times!
March 23, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Miss Keizner. I'm delighted to hear that Jack provided you with great customer service and communication. At Sytner Chigwell MINI, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Jack was able to meet your expectations. We hope that you enjoyed your experience with us and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Highly Recommend
I dealt with a man called Jack Harris, who was very knowledgeable, very accommodating and made the whole buying experience as easy as it could be
March 8, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Mr Brooks. I'm delighted to hear that Jack was able to make your buying experience as easy as possible. At Sytner Chigwell MINI, we strive to provide the best customer service and ensure that our customers are satisfied with their purchase. We are glad that Jack was able to meet your expectations and we hope to see you again soon. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Tammy made us feel valued customers from start to finish.
Tammy was an amazing salesperson from start to finish. They found me a vehicle suiting my exact specifications within the hour and kept me informed throughout the purchase process. Tammy made me feel like a valued customer so much so that, despite living 4 hours away, I would consider buying my next vehicle from her in future. It’s refreshing to find such a decent sales team. Thank you.
March 16, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating Sim. I'm delighted to hear that Tammy was able to find you a vehicle that suited your exact specifications and that you felt valued as a customer. We strive to provide the best customer service possible and it is great to hear that you would consider buying your next vehicle from us in the future. We hope you enjoy your new car and thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Andrew Kollardos and Chigwell Team
Andrew Kollardos made the whole buying of the mini countryman a joyous experience making sure the car was in tip top condition on collection and explained all about the car before we drove it. The whole team at Chigwell were all very helpful and thankyou for the beautiful flowers presented to me upon collection of the car, very nice touch.
Geraldine
March 8, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Geraldine. I'm delighted to hear that Andrew and our MINI team made your experience of buying a MINI Countryman a joyous one. We are also pleased that you were happy with the condition of the car and that Andrew was able to explain all about it before you drove it away. We are glad that you appreciated the flowers presented to you on collection and we hope you enjoy your new car. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Jack and Jess were extremely helpful…
Jack and Jess were extremely helpful and very easy to deal with.
March 9, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you so much for your kind words Mrs C. I'm delighted to hear that Jack and Jess were able to provide you with such a great experience. At Sytner Chigwell MINI, we strive to ensure that all of our customers receive the highest level of service and we are thrilled that this was the case for you. Thank you again for your review and we look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Massimo Singh was my sales guy
Massimo Singh was my sales guy! Excellent customer service very helpful from begin to end! Very knowledgeable about my mini helped me set everything up made sure I was comfortable before driving away in my fantastic car! Couldn’t fault the service.
March 8, 2024
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your 5 star review Amber. I'm delighted to hear that Massimo Singh provided you with excellent customer service and was very knowledgeable about your MINI. We are glad that he was able to help you set everything up and make sure you were comfortable before driving away in your fantastic car. We strive to provide the best customer service and we are glad that we were able to meet your expectations. Thank you for your kind words and we look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
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