Very smooth process of buying a new car. Salespeople not pushy, even with extra insurance etc and answered all questions. Easy to communicate with and not left hanging around in sale rooms or on phone... See more
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I recently purchased my Mini Cooper S from this dealership and can honestly say I had a very positive experience there. The service I received from Sayhan R. was professional, friendly and helpful. I... See more
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Jackie Everett took out all the stress after having my accident. She is so fast and efficient, doesn’t waste any time and has the most amazing customer service. Also a lovely character who mak... See more
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Tammy was an amazing salesperson from start to finish. They found me a vehicle suiting my exact specifications within the hour and kept me informed throughout the purchase process. Tammy made me feel... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7601
4.7
Excellent
240 reviews
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Great Service and Easy to Deal With
I have dealt with this garage for many years and always found them to be attentive and professional in their approach, this is now my 9th Mini from them and i am extremally please with the level of service and the accuracy of the timing of my new car, even down to my number plate including my initials !
I have recommended them to 2 friends who were looking to trade in their minis and were successful in a new purchase with a part exchange.
Overall, very nice people to deal with and the young lady who operates the service part of the business is a pleasure to deal with when the time comes around for servicing or any issues.
September 27, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating Lorraine. I'm delighted to hear that you have been a loyal customer of Sytner Chigwell MINI for many years and that you have been pleased with the level of service you have received. It is great to hear that you have recommended us to two friends who were looking to trade in their MINIs and that they were successful in their purchase. We are also pleased to hear that you have been pleased with the service provided from our MINI Service team. We strive to provide the best customer service and we are glad that you have been satisfied with your experience. Thank you for your continued support. Kind regards, Peter Chadwick - Head of Business
Sales team were great
Sales team were great. Massimo made everything clear and straight forward
September 8, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your 5 star review! I'm delighted to hear that Massimo made your experience with us at Sytner Chigwell MINI a positive one. Our sales team strive to provide the best customer service and ensure that all our customers are happy with their purchase. We are glad that Massimo was able to make the process clear and straightforward for you. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Good Experience
Good experience with Sytner Chigwell especially with Massimo for great approach and enthuisiasm. Made a change not to get the hard sales approach. Thank You
September 5, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind review Sarah. I'm delighted to hear that you had a good experience with Sytner Chigwell and that Massimo provided you with a great approach and enthusiasm. We strive to provide our customers with a positive and enjoyable experience, and we are glad that you did not receive the hard sales approach. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Staff were really friendly
Staff were really friendly, helpful,
and professional. Fantastic customer service throughout the whole experience.
Would definitely recommend.
August 30, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your 5 star review of Sytner Chigwell MINI. We are delighted to hear that you had a great experience with us and that our staff provided you with fantastic customer service. We strive to ensure that all of our customers have a positive experience when visiting us and it is great to hear that we achieved this with you. We hope to see you again soon and thank you, thank you for your recommendation. Kind regards, Peter Chadwick - Head of Business
Jack was out salesman he was very…
Jack was out salesman he was very professional and made us feel at ease explaining things to our satisfaction he went above and beyond to assist us with our purchase
September 1, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Jane. I'm delighted to hear that Jack was able to provide you with an excellent service. At Sytner Chigwell MINI, we strive to ensure that all of our customers have a positive experience when purchasing a car. We are pleased that Jack was able to go above and beyond to assist you with your purchase. We hope to see you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
An efficient order and delivery…
An efficient order and delivery process. Kept informed throughout the process and a very smooth handover.
August 22, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Richard. I am delighted to hear that you had a smooth and efficient experience with our MINI team. We strive to ensure that our customers are kept informed throughout the entire process, from ordering to delivery, and we are pleased that we were able to meet your expectations. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us in the future. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your 5 star review of Sytner Chigwell MINI. I'm delighted to hear that Jazzmin and Ben were helpful and that you had a positive experience. We strive to provide the best customer service and we are pleased that our team was able to meet your expectations. We hope that you will continue to choose Sytner Chigwell MINI for all your MINI needs. Thank you again for your kind words and we look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Transaction was straightforward and I would use Sytner again.
August 20, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your 5 star rating and kind review Mr Lawless. I am delighted to hear that you had a positive experience with us at Sytner Chigwell MINI. Our friendly and knowledgeable staff are always on hand to help and we are pleased that your transaction was straightforward. We hope to see you again soon and thank you for choosing Sytner. Kind regards, Peter Chadwick - Head of Business
Very responsive
Very responsive. Focused on customer excellence and delivered. Love the car and had a really positive experience.
July 26, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Martin, thank you so much for your positive feedback and five star rating. I am delighted to hear that you had a positive experience with our MINI team. We strive to provide excellent customer service and are pleased that you felt we achieved this. We are also delighted that you love your car and that you found us to be very responsive. We hope you enjoy your car for many years to come and thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Good experience
Andrew was not a pushy salesman. He was honest, knowledgeable, friendly and helpful. He took the time to make sure I was happy with all my decisions.
July 12, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating Donna. I'm delighted to hear that Andrew was able to provide you with an excellent customer experience. We strive to ensure that all of our customers are happy with their decisions and that they feel supported throughout the process. I'm glad that Andrew was able to provide you with the service you deserved. We hope to see you again soon at Sytner Chigwell MINI. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Our salesman was Ben Ross.
Our salesman was Ben Ross.
He was very professional throughout the purchase of my new Mini which I am absolutely thrilled with.
The manager was also outstanding.
July 16, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Anne, thank you for your five star rating and positive review. I'm delighted to hear that you are thrilled with your new MINI and that you had a great experience with Ben Ross and our MINI manager. We strive to provide the best customer service and we are glad that we could meet your expectations. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Sytner BMW/MINI in Chigwell
Sytner BMW/MINI in Chigwell. I have to say dealing with them has made me never want to buy another BMW or MINI. The service is OK and staff try to be helpful but the Hourly rate of £190 is disgraceful. I get that all businesses are there to make money but you can be sure their mechanics are on no more than £20 per hour and it is just extortionate to charge £190 per hour.
BMW now design cars that a lot of things need to go to the main dealer. We have just had a part costing £350 fitted and been charged just under £2000.
My father in law had his BMW repaired there too. Replacing the handbrake cable cost £2800 again mostly labour.
I will not be buying another car made by BMW and certainly wont be ever going back to Sytner.
July 13, 2023
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
We are sorry to hear about your experience with Sytner Chigwell MINI. We understand your frustration with the hourly rate and the cost of the parts. We would like to invite you to contact our Service Manager, Richard Rock to discuss your experience further. We take customer feedback seriously and would like to ensure that you have the best possible experience with us. We hope to hear from you soon.
SYTNER MOHAMMED LOUGHTON disappointing and appalling EXPERIENCE
MOHAMMED LOUGHTON
Been a customer of Merc Benz for many a year sadly they sold the above unit to Sytner Group. I pay for a service contract and an extended warranty wow what terrible service from the above over 5weeks to wait for an appt and then dropped vehicle off yesterday morning at just after 9am they didn’t look at my Vehicle until after 3pm and asked for an additional day due to being 2 technicians down and the remaining 3 doing 3 vehicles at one time. I arrived to be given a estimate of £663 to replace an auxiliary battery costing £275 I was told despite this being the 3rd Auxillary battery needed in 8 years that it was no longer covered under the extended warranty where the previous were.Just had to chase Mohammed because he didn’t call by 2pm as promised again declined by Extended Warranty Both SERVICE CONTRACT and EXTENDED WARRANTY now CANCELLED avoid this dealership
July 10, 2023
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Trevor, we sincerely sorry to receive your review and star rating, If you would like to discuss the matter further then please be kind enough to contact our service team on 02081317549 at your earliest convenience. Please accept our sincere apologies once again. Kind regards, Mercedes-Benz of Loughton
Great Communication & alround service
Great Communication, with a fast and efficient service - thank you
(Especially to Jazzmin who was just great, and went the extra mile )
:-)
July 5, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words, We are delighted to hear that you had a great experience with us at Sytner Chigwell MINI. We strive to provide our customers with the best service possible and it is wonderful to hear that Jazzmin went the extra mile to ensure you had a positive experience. We appreciate your feedback and look forward to seeing you again soon.
Excellent service
Excellent service - very friendly and professional. The car I purchased was in excellent condition. We would recommend your company to our friends and family.
Our thanks to Andrew Koliardos at Chigwell who served us.
June 22, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating. We are delighted to hear that you had an excellent experience with us at Sytner Chigwell MINI. We strive to provide the highest level of customer service and it is great to hear that we have achieved this. We are also pleased to hear that you would recommend us to your friends and family. We would like to thank Andrew Koliardos for his hard work and dedication in providing you with a great service. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Amazing service & friendly staff
Everyone throughout the process were amazing and friendly. There was a small issue with the paintwork of the car and Rashid dealt with it amazingly, offering to come and collect my car (which was over an hour away) and give me a loan car whilst my car was being re-painted. Amazing customer service and I would happily buy a car from Sytner again.
May 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating, Georgie. I'm delighted to hear that you had such a positive experience with us at Sytner Chigwell MINI. We strive to provide the best customer service possible and are pleased that Rashid was able to resolve the issue with the paintwork of your car. We are glad that you would happily buy a car from us again and we look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Jazz and Jess were excellent in…
Jazz and Jess were excellent in understanding my needs and requirements and knew where my expectations were. Communication was great and handover was excellent. Thank you both
June 2, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating, Mr Rosenthal. I'm delighted to hear that Jazz and Jess were able to meet your needs and expectations. We strive to ensure that our customers have the best possible experience when they visit us here at Sytner Chigwell MINI, and it is wonderful to hear that our team have been able to deliver this. We hope to see you again soon. Kind regards, Peter Chadwick - Head of Business
Excellent customer service from Massimo…
Excellent customer service from Massimo and the team. Highly recommended Synter Chigwell
May 5, 2023
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words and five star rating Jackie. I'm delighted to hear that you had an excellent experience with Massimo and the team at Sytner Chigwell MINI. We strive to provide the best customer service possible and it's great to hear that we have achieved this. We are proud to be highly recommended and we look forward to welcoming you back soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Helpful & Friendly
Jack & Rashid were really helpful & super friendly, helped me source my mini. Nothing was too much trouble & was kept up to date with delivery & collection times. Would highly recommend them both. An asset to the dealership.
November 19, 2022
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Jen, than you so much for your kind review and five star rating. I'm delighted that Jack and Rashid were able to assist you in finding your perfect car and that you were kept informed throughout the process. Thank you also for your recommendation, it truly means a great deal to us. If there is anything else we can assist you with then please don't hesitate to ask. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
From the moment we rocked up here until…
From the moment we rocked up here until the moment we drove away, it was a positive experience. Kept informed of any delays and reversed delays, test drive was easy to book, car arrived same week it was originally planned for.
bonus points for Marcel Rogers for his work.
November 15, 2022
Reply from Sytner Group - Sytner Chigwell MINI
Thank you so much Chris for your kind review and five star rating. I'm delighted you were happy with everything that Marcel did for you and that everything went smoothly. I do hope you enjoy your lovely new car. Please don't hesitate to contact us if there is anything else we can assist you with. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
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