Sytner Group - Sytner Coventry MINI Reviews 

I had an excellent service from Omari Brown. He gave me an online video tour of the car I wanted to buy, and enabled me to buy it remotely with confidence seeing the car twice on video.
He also organised for the car to be driven down to me and the pick up of my part exchange. The man who picked up my car and did the handover was also excellent.

Fantastic service from start to finish, many thanks to Alana, who kept us informed the whole way through. She was professional and polite and couldn’t do enough for us. On each visit the team looked after us. Thanks to all involved.

Chris was brilliant in all our dealings with prgressing our new Electric Mini

Matthew has been amazing. From our first meeting to collecting the car he has been informative, knowledgeable, professional and a pleasure to work with . If MiNI do a salesman award he should be nominated. Excellent service . I now have a beautiful new car- thanks

The sales guy I dealt with was very helpful and friendly. He kept me updated on the status of my mini throughout and checked how I was getting on. He showed me everything in the mini set up my account and radio and even stayed after his shift was supposed to be over

Fantastic service by salesman Omari Brown.
Kept in contact and sorted any issues before they happened, wouldn't hesitate to recommend

Purchased a Mini Cooper S mid October. The sale went smoothly but the car was advertised as having 7,841 mileage. But when it was delivered had 10,650 which I fed-back was a considerable difference in mileage. Three weeks later and still waiting on a reply.

Just ordered a new Mini through the guys at Sytner Coventry. Absolutely fantastic service from start to finish. Everything well explained in a friendly manner and a great deal for my trade-in and new car. Would definitely recommend dealership especially Alana and Steven who I dealt with today. Can’t wait to get my new car.

We were very pleased with the professional and efficient service when buying our new Mini Countryman. We were kept informed regarding delivery dates and extremely pleased with the overall experience.

So friendly and helpful but most important for me, zero sales pressure !

Excellent customer service from start to finish with knowledgeable advice and assistance every step of the way. I would like to pick out Omari Brown in particular for his attention to detail and invaluable help

I recently bought a new Mini from this dealer and part-exchanged my old one.
The whole transaction was excellent in every respect.
Alana was very friendly, straight-forward and efficient in helping me to choose my new car and kept me fully informed of its progress leading up to the handover - which was very smoothly carried out by Ellianna. I am very pleased with the whole experience of buying from Sytner Coventry and would definitely recommend this dealership. Thanks to all the team there.

The sales representative was lovely and very helpful at point of sale. The post sales service however was substandard and felt very rushed. There was scratches to the car I wanted looked at and they are still present On the car even after I was told the body shop had taken care of them. I was called late on a Friday afternoon to collect and there wasn’t time to inspect as the car was already out by the barriers. I was told a full valet would be undertaken, I subsequently had to take it for my own independent valet as the valet carried out at sytner was less than satisfactory. There are also a few details of the car that are missing/damaged that were not bought to my attention at point of sale. I understand that the car is ultimately second hand but as Iv paid over £18000 for the vehicle I would have expected it to have been in the highest spec it could have been and feel unfortunately that it wasn’t and this could have been avoidable if more care/attention had been put in.

Dan Knight is superb
By far the most helpful and punctual member of the team and always sticks to his word, keeps me updated and delivers what he says.
10/10

My husband and I were very impressed with Christopher Norman who dealt with us in a very down to earth and friendly manner, he was very knowledgeable and explained in detail everything we wanted to know about the different models so we could make a better choice of the Mini that suited us

The staff at this site go over and above to help and are so friendly. Couldnt fault them fantatsic service.

From start to finish the service was quick, the communication from Alana excellent and I was very happy. The whole buying process was gone through in detail and different finance options discussed. I was lucky that the car I wanted was already in the building process - the only hiccup was getting the registration from the DVLA!! Thank you for a smooth and efficient service.