I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... See more
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I went there I brought the parts asked them to replace for me . They give me quotes I accept it next day they called me sorry we make mistakes quote has to increase. Then again next day I pop in t... See more
Company replied
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... See more
Company replied
Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any q... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Colchester Rd, RM3 0GX, Romford, United Kingdom
- 01708 332900
4.2
Great
303 reviews
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Highly recommend
Superb service from Darren and Jes at Sytner Harold Wood from start to finish of purchasing my new Mini. Constantly updating me during the process, polite and efficient, nothing was ever too much trouble. Darren went above and beyond to ensure my car was delivered on time. Fantastic service, highly recommend.
September 7, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Merrill, I’m delighted to read your kind words about Harold Wood MINI with Darren and Jes. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Excellent Phil really looked after us.
August 5, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Ms Redknap, I’m delighted to read your kind words about Harold Wood MINI and Phil. He was delighted to receive this lovely feedback. Thank you for your feedback, could I request you review the star rating as it currently contradicts the comments. If there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Phil was very professional as always…
Phil was very professional as always and I love my new car
July 23, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Miss Davies, I’m delighted to read your kind words about Harold Wood MINI with Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Thank you Harvey at Sytner Harold Wood.
July 22, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Harvey. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Check your tyres
Saless staff were great but rather upset that I did not have the 4new tyres I was promised. Found this out when I went on my first long journey and the tyre gave out on the motorway
Some breakdown in communications ?????
July 17, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Dear Vivien, Thank you for taking the time to share your feedback with us. We appreciate your honesty and we are sorry to hear that you had a negative experience with our business. Although we understand that some time has passed since your experience, we want to assure you that we take all feedback seriously and we are constantly striving to improve our services. We value your input and would greatly appreciate the opportunity to review your concerns with you in more detail. If you would be willing to provide us with more specific details about your experience, please do not hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you again in the future. Sincerely, Sam Street Sytner Harold Wood samstreet@sytner.co.uk
The whole team at Syntner Harold Hill…
The whole team at Syntner Harold Hill were so welcoming and made me feel at ease
I am so happy with my new mini thank you to your team especially Phil
Thank you
July 14, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Brian, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
The whole experience from start to…
The whole experience from start to finish was fantastic From Sytner Harold Wood and I could not have asked for better and I’m loving my new cooper s
July 13, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Kelly, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Kept informed
Kept informed. Always contacting with updates. Answered all questions and was polite always.
July 13, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Pettifer, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
great service
I am super happy with the service I received at sytner mini. The staff were super friendly & answered any questions I had about my new car & explained all new features on the car & set up my apple play in the car.
The staff go the extra mile to make sure you are happy with absolutely everything.
June 26, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Kelly, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great customer service
We bought an approved used MINI. Customer service from Dior Amar was wonderful. From receiving a personalised video, flexibility in the appointments, clarity on the finance options. Very happy with the car and the customer service
June 18, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Jennifer, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic
Julie Anne dealt with my purchase which I done in jan 2022 but didn’t collect until June 2022 and she was amazing couldn’t of asked for someone better she was always happy to help and always just a phone call or email away. Harvey done my hand over who again was equally as fantastic this is my second mini from sytner and Harvey has been amazing both times. Thank you both for your brilliant customer service and all your help will defiantly be back in the future
June 16, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Chloe, I’m delighted to receive your great star rating, if there is anything further that I can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Excellent service
May 30, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Sandra, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
The guys at Sytner Harold Wood are…Fantastic customer service.
The guys at Sytner Harold Wood are great. Extremely helpful and friendly. The guys even know my first name! It’s very comforting when I’m much older ( a pensioner). It makes you feel very cherished. Great place to buy a car.
May 29, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Mrs Browne, I’m delighted to read your kind words about Harold Wood BMW. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
All went smoothly with my Mini…
All went smoothly with my Mini purchase. Thanks very much for the polite & friendly service. My family loved the final photo of the car with ribbon! Steve
May 27, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Steve, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Would NOT recommend!
Would NOT recommend!
I purchased my BMW M6 from Sytner Harold Wood on the 30th April 2022 and it went back to them for warranty work only a matter of days later. One, being a rattle/vibration from the steering area which I’m not convinced is fixed or has even been looked at. Secondly, removing excess wrap from the car as it was wrapped when they advertised the car but I wanted it removed and they did a very poor job with this, leaving excess wrap in tight areas. This was also not completed in the couple weeks my car was with them. Thirdly, they replaced the carbon front splitter which is great but upon receiving my car back today (24th May 2022) the front left corner has been heavily damaged whilst it was in their hands. Lastly, when my car went for warranty work I took it to where I take all my previous BMW’s which is dick.lovett Swindon as they couldn’t carry out the work which is why it went back to where I purchased the car (Sytner Harold Wood). The car was ready to be moved from dick.lovett Swindon on the 9th and they collected on the 13th !!! And Instead of getting it transported to them from Swindon they took it upon themselves to drive it all the way to them which is more miles than I have even done in the car myself during my ownership, instead of even asking for my permission or arranging transport. Not forgetting them supplying and fitting a non genuine wonky M6 badge for the boot.
Upon purchasing the car and the whole process leading up to it they were nothing but helpful. However, the after sales experience is appalling! I had to chase and I was kept updated, all and all just a horrible experience.
There has been numerous amounts of lies from Harold’s Wood and from my experience I’d never use them again as I am now left with things I’ll have to pay for and replace myself.
They let me without loan car from the 18th until today the 24th!!!
Received the car back and my front splitter it is damaged 😡
I will make the proper review from day one until today, after I heard back from bmw head office uk
May 24, 2022
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Nuno, We value all feedback to ensure that we continually improve our customer experience. Could I ask that you get in contact with us so we can understand your situation more please? We are concerned this survey relates to our BMW Business however your review has been left on our MINI Business. Please do get in touch with the management team via our General Sales Manager Lachlan Macdonald on lachlanmacdonald@sytner.co.uk. Kind Regards the Management Team at Sytner Harold Wood.
Have good price against p/x
Have good price against p/x, and deal was done at distance. Car was as described. Very pleasef
May 19, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Paul, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
A great company to do business with
I have been a long term customer of Sytner and always end the team to be superb.
Excellent service and support at all times.
April 20, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Jeremy, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Recently bought a nearly-new electric…
Recently bought a nearly-new electric mini from Sytner Harold Wood Mini. Absolutely delighted with it. Great fun to drive and very comfortable.
Friendly, helpful staff. Great service.
April 14, 2022
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Awful service poor communication
Awful service almost took 3 months to get my car after they mislaid V5 Sent wrong paperwork to DVLA Poor communication had to chase continually wouldn’t buy from them ever again or recommend them
April 11, 2022
Reply from Sytner Group - Sytner Harold Wood MINI
Hi Karen, really disappointed to read of your experience. We would love to put this right for you if there was any way of doing so? Please contact Lois Holmes our MINI Brand Manager on loisholmes@sytner.co.uk if there is anything we can do to help.
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Kelly, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
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