Sytner Group - Sytner Harold Wood MINI Reviews 

The service began very strong with an attentive salesman who was proactive in helping me get the best price and promised a smooth, low‑stress delivery to Scotland, something I needed as a busy healthcare professional.
However, once I reserved the car, the buying process became extremely difficult. I spent an entire day chasing updates just to arrange delivery and had to rearrange my working week to accommodate their schedule. I was also contacted repeatedly about finance and insurance despite clearly stating I wasn’t using dealership finance and lived in Scotland.
The car finally arrived in disappointing condition: not properly valeted, no handover, a three hour delay in ownership being transfered and only one key fob provided. I still cannot set up the digital key because I was not given the second fob or the setup card. After a week of badgering I was finally sent a set up card... for the wrong car!
I was then offered excuses and weak apologies before being told that Mini will send out a replacement card. No timescale on when.
Overall, the process has been stressful, time-consuming and deeply disappointing.
If I lived closer I would return the car in a heartbeat as this dealership has broken promises and made me doubt my car's quality. I have no faith in their professionalism should something else go wrong, so I am seriously considering the risk of keeping a car I initially loved but now resent!

Bought a brand new mini which I waited 4 months to collect only to drive it home and find out the car had body work damage they offered to repair the damage a month later after mini uk had inspected the car the service I received from Synter mini and mini uk was very poor not even any compensation for the inconvenience of having to take the car back 3 times and selling me a car that was not in new condition to be sold in the end I had to sell the car as the damage would happen again when I opened the bonnet I will not be using Synter Romford or Mini uk ever again

Absolutely thrilled with the level of service from Oliver Swan at this showroom! He was amazingly helpful, friendly and nothing was too much trouble. Oliver was extremely knowledgeable, engaging and a real asset to the company & Brand! Delighted with the Mini Countryman - Thank you *

Excellent service and very helpful staff. The car was ready to view when we arrived and Mark was very knowledgable, so able to answer all our questions.
We didn’t feel pressured to buy at any point but on deciding to purchase, Iain was happy to go through a number of finance options with us and happy for us to make a decision at leisure. I would; and have already, recommended Sytner Harold Wood. Many thanks.

Kaitlin made the whole process smooth and easy
She never made us feel rushed to make a decision on the purchase and went over and above to give us a great experience

Great experience at Sytner Harold Wood, made so by very helpful, knowledgable and polite staff.
All information and negotiation regarding the car and financing was explained clearly and the appointment felt completely unhurried which left me feeling confident about any decisions made and with no pressure to make any immediate commitment . Iain was particularly helpful regarding explanation of finance options and Mark was very personable and helpful regarding the sale.

The sales representative who dealt with my initial enquiry right through to purchase was very helpful and professional.

No pressure sales process, good communication from a friendly team.

The whole experience of purchasing my new mini was exceptional, mainly due to Oliver Swan. Nothing was too much trouble for Oliver, he was so professional and explained everything so well.

Vehicle exactly as described and charged as promised. Initially difficult to get through to sales, but once i did, everything went smoothly

Everyone at sytner sales and service were amazing

Oliver Swans service was as always helpful and polite.
Although contacting Sytner by phone was awful , in fact l gave a couple of times.

Buying a car from MINI was one of the best experiences I’ve had at a dealership. From the moment I walked in, I was treated with genuine respect and kindness. The team made me feel completely at ease – there was no pressure, no pushy sales tactics, just real people who genuinely wanted to help me find the right car.
What stood out the most was how comfortable the whole process felt. They took the time to listen to what I was looking for and answered all my questions without rushing or making me feel overwhelmed. Everything was transparent, relaxed, and surprisingly enjoyable.
Thank you to Oliver swan who was extremly helpful throughout.

I recently bought a new car at the Sytner Harold Wood dealership. A special mention must go to Harvey Page, who went above and beyond in every aspect of the sales process. Harvey’s attention to detail was outstanding—he kept me informed at every stage, ensuring I always knew what was happening and what to expect next.

This wasn’t just about selling a car; it was about providing a truly exceptional customer experience. Harvey’s professionalism, coupled with his caring and attentive approach, made the whole process stress-free and enjoyable. I left not only with a fantastic car, but also with the feeling that I’d been truly looked after from start to finish.

Highly recommend Harvey Page and the entire team for anyone looking for first-class service and a personal touch.

Martin went out of his way to accommodate us, kept my little boys entertained despite their long day coming from school.

Very helpful and polite staff.. would recommend to others 👍🏻

The sales person we dealt with, sorry can’t remember his name, was extremely helpful and we transferred a £500 refundable holding deposit on the car for 48 hours on the 14th February. Unfortunately we decided it wasn’t the car for us and requested a refund on the 16th which we were told would be back in our bank account within 3-5 working days. On the 25th February still no refund. I phoned Sytner Harold Wood seven times each time being told I would receive a call back but nothing happened. On my eighth call I spoke to Faye Pemberton who informed me that I would need to email them the account details to which the refund was to be made before a transaction could be completed, at no time were we told this. Had I not called this money would still be sitting in their account. Thank you Faye just wish everyone else had been more helpful.

I always return to sytner mini Harold Wood, always get great service. People are all helpful friendly and I never feel rushed or pressured. Always receive update calls and respond quickly if you email a question.
Special mention for Oliver who was great. Spent time showing me over car on collection and a follow up email also.

Great service and attention to detail from Oliver Swan at Sytner Harold Wood. Having found the Mini we wanted at the Coventry branch, we talked to Oliver about arranging a test drive in a similar (different colour) car at HW as it was nearest to us. He took time to talk us through all the details of the Mini type we were keen on, ensuring we were buying the right car for our needs and organised the test drive. Whilst waiting for 'our' car to go through all the necessary Mini approvals etc at Coventry Sytner, he proactively kept us informed and was always quick to respond to any enquiries. The handover a few days later was prompt and easy. Never pushy, always helpful, kind and courteous - Oliver was a pleasure to deal with and the Mini is fab!

We purchased a new Mini countryman ably assisted by Oliver Swan. He was courteous throughout the procedure and kept us informed of developments.
Thanks to him the whole experience was hassle free.
He also explained, to two technophobes, the new technology on the car and the set up of various applications. We actually understood the system very quickly thanks to his patience and understanding.
I would recommend Sytners and in particular Oliver Swan if you are intent on purchasing a Mini.