I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went there I brought the parts asked them to replace for me . They give me quotes I accept it next day they called me sorry we make mistakes quote has to increase. Then again next day I pop in t... See more
Company replied
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... See more
Company replied
Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any q... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Colchester Rd, RM3 0GX, Romford, United Kingdom
- 01708 332900
4.2
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and attention to detail…
Great service and attention to detail from Oliver Swan at Sytner Harold Wood. Having found the Mini we wanted at the Coventry branch, we talked to Oliver about arranging a test drive in a similar (different colour) car at HW as it was nearest to us. He took time to talk us through all the details of the Mini type we were keen on, ensuring we were buying the right car for our needs and organised the test drive. Whilst waiting for 'our' car to go through all the necessary Mini approvals etc at Coventry Sytner, he proactively kept us informed and was always quick to respond to any enquiries. The handover a few days later was prompt and easy. Never pushy, always helpful, kind and courteous - Oliver was a pleasure to deal with and the Mini is fab!
October 17, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your glowing review, Alison. We are delighted to hear that you had a great experience with Oliver Swan at Sytner Harold Wood MINI. Our team takes pride in providing excellent service and attention to detail, and it's wonderful to know that Oliver went above and beyond to ensure you found the perfect car for your needs. We appreciate your kind words and look forward to seeing you again in the future. Thank you for choosing Sytner Harold Wood MINI.
New car purchase. Sytners Harold Wood
We purchased a new Mini countryman ably assisted by Oliver Swan. He was courteous throughout the procedure and kept us informed of developments.
Thanks to him the whole experience was hassle free.
He also explained, to two technophobes, the new technology on the car and the set up of various applications. We actually understood the system very quickly thanks to his patience and understanding.
I would recommend Sytners and in particular Oliver Swan if you are intent on purchasing a Mini.
September 30, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your glowing review, David. We are delighted to hear that your experience at Sytner Harold Wood MINI was hassle-free and that Oliver Swan provided excellent service. We pride ourselves on our courteous and informative staff, and we are thrilled that Oliver was able to explain the new technology on your Mini Countryman in a way that was easy to understand. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Sytner Harold Wood MINI.
Sytner Head Office needs to improve
I bought a Mini Clubman from Sytner via their Harold Wood dealership. Katie was exemplary, and was very focussed on us, as customers.
Having paid the deposit and chased up the final invoice I paid the balance within hours, on a Friday, for the agreed collection on Saturday.
The Sytner Group financial system went down late Friday afternoon.
We were driving for two hours to collect the car - to be told, when we were nearly there, by the dealer that it wasn't going to happen. We continued as we had planned our whole day around collecting the car.
Sytner Group HQ (where the financial system is) finish work on Friday at 5pm - after the system had gone down. Not open on Saturday. So the sales team at Harold Wood could not check to see I had paid - no planning to cover this off by Sytner Group (somebody on standby to check their bank accounts for example).
We could not collect the car and had to drive all the way home again - revising our plans for the weekend. Promised a gesture of goodwill (still to happen) and the car was eventually delivered to us on Monday lunchtime.
Great service from the team at Harold Wood - totally unsupported by their Head Office.
September 21, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for taking the time to share your experience with us, Tony. We are sorry to hear that your collection of the Mini Clubman did not go as smoothly as expected due to technical issues with our financial system. We apologise for any inconvenience caused and we would like to assure you that we take your feedback seriously. We would like to invite you to contact our MINI Brand Manager, Lois Rogers, at loisrogers@sytner.co.uk to discuss this matter further. Thank you for choosing Sytner Harold Wood MINI and we hope to have the opportunity to make it up to you in the future.
New Mini
I received an excellent service during the ordering process and delivery from Oliver Swan at Mini Harold Wood, he is without doubt, the most professional car salesman, I have ever dealt with , I will certainly be recommending Oliver.
September 13, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your glowing review of our dealership and specifically, Oliver Swan. We are delighted to hear that you received excellent service during the ordering process and delivery. It is an honour to have such a professional car salesman on our team and we are proud to have him represent our dealership. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sytner Harold Wood MINI.
Mini Styner Harold wood (fab)
Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any questions or queries i had was answered and nothing was ever too much! Great great experience, super happy!!
August 26, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your glowing review, Kelly! We are delighted to hear that Katie provided you with exceptional service at our Sytner Harold Wood MINI dealership. It's wonderful to know that she was friendly, professional, and knowledgeable throughout your experience. We take pride in ensuring our customers feel at ease and are kept updated every step of the way. It's also great to hear that any questions or concerns you had were addressed promptly. We appreciate your kind words and are thrilled that you had a great experience with us. Thank you for choosing Sytner Harold Wood MINI.
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Julia! We are delighted to hear that you had a positive experience at Sytner Harold Wood MINI. Our team takes pride in providing professional and knowledgeable service to our customers. We are glad to know that our efforts were appreciated. Your satisfaction is our top priority and we are happy to have met your expectations. Thank you for choosing us and we look forward to serving you again in the future.
Katie Fitzwater was very helpful in…
Katie Fitzwater was very helpful in dealing with our queries on the new Mini Countryman JCW. Her service was exceptional & very knowledgeable on the car.
August 2, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your positive review, Iris! We are delighted to hear that Katie provided exceptional service and was knowledgeable about the new MINI Countryman JCW. We strive to provide our customers with the best experience possible and it is great to know that Katie was able to assist you with your queries. We appreciate your feedback and hope to see you again at Sytner Harold Wood MINI.
Oliver Swan - my sales person. Buyer Kim Grove
I found the sales person Oliver Swan to be extremely professional who was very informative about Mini. He was polite and gave me a wonderful customer service. He came across as friendly and likeable without being over bearing as a lot of sales people can be. He is a great asset to the Mini team.
July 28, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Mr Grove. We are delighted to hear that you had a positive experience with our salesperson, Oliver Swan. We pride ourselves on providing excellent customer service and it is wonderful to hear that Oliver was able to provide you with all the information you needed about MINI. We will be sure to pass on your compliments to him and we agree that he is a valuable member of our team. Thank you for choosing Sytner Harold Wood MINI.
New Mini
Katie contacted me about replacing my existing Mini with a new one. From the first contact she was friendly, personable and efficient. She made the process so straightforward and her communication was great. Nothing was too much trouble and she made the handover of my new Mini really efficient and special. I would recommend Mini and especially Katie to anyone looking for a new car. Fantastic service and Katie is an asset to Mini!! Thank you for making it so straightforward and painless!!
June 24, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for taking the time to leave such a glowing review, Sarah! We are delighted to hear that Katie provided you with excellent service and made the process of replacing your MINI seamless and enjoyable. We will be sure to pass along your kind words to Katie and the rest of our team. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sytner Harold Wood MINI!
An unforgettable memory created
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from start to finish. The small things made this a memory I’ll never forget. The bow, the welcome sign, the thought non alcoholic champagne to celebrate. Honestly thank you so much.
June 20, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your glowing review, S.K! We are delighted to hear that our team at Sytner Harold Wood MINI went above and beyond to make your car purchase a memorable experience. We are proud to have Katie and Rebecca on our team, and we will be sure to pass along your kind words to them. We are glad that the small details, such as the bow, welcome sign, and non-alcoholic champagne, made a difference for you. Thank you for choosing Sytner MINI!
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your fantastic review, David! We are delighted to hear that you had a great experience at Sytner Harold Wood MINI. Our team, especially Katie and Rebecca, take great pride in providing exceptional customer service. We will make sure to pass on your kind words to them. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Harold Wood MINI.
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you so much for your kind words, Kim! We are delighted to hear that you had a great experience with Oliver Swan at Sytner Harold Wood MINI. We strive to provide the best service possible and it's wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Harold Wood MINI.
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Miss Hyde. We are delighted to hear that you had an excellent experience with us at Sytner Harold Wood MINI. Our team strives to provide the best customer service possible and we are pleased that you felt this was the case. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Harold Wood MINI.
very good customer service
May 4, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind review, Ann. We are delighted to hear that you had a great experience with us here at Sytner Harold Wood MINI. Our team strives to provide the best customer service possible, and we are glad that you felt that we achieved this. We hope to see you again soon and that you continue to enjoy your MINI. Thank you for your support.
Lou JCW review
Recently collected my mini JCW and I am very happy with it. I dealt with Oliver Swan and he answered all my questions quickly. When ever I called and left a message he always got back to me Asap. He was knowledgeable about the product putting my mind at ease. Wouldn't hesitate to deal with him again in the future.
April 18, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Lou. We are delighted to hear that you are happy with your new MINI JCW and that Oliver Swan was able to answer all your questions and put your mind at ease. We strive to provide the best customer service and it is great to hear that Oliver was able to do this for you. We hope to see you again in the future and thank you for choosing Sytner Harold Wood MINI.
Mini purchase
I have recently purchased a mini from Sytner in Harold Wood. I cannot speak more highly of the customer sales and service I received.
I bought the car online and dealt with Katie Fitzwater who was extremely efficient, supportive and made the transaction very smooth.
Thank you
April 19, 2024
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Sara. We are delighted to hear that you had a great experience with Katie Fitzwater. At Sytner Harold Wood MINI, we strive to provide the best customer service and we are glad that we could make your car buying experience a smooth one. We hope you enjoy your new car and we look forward to seeing you again soon.
Great non-pressure assistance
Great, non-pressure salesperson Katie really went the extra mile to get what we needed in a vehicle against tight deadlines and high customer demands 🤣
April 1, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Nick! We are delighted to hear that Katie was able to meet your needs and provide you with a great experience. At Sytner Harold Wood MINI, we strive to provide our customers with the best service possible and it's great to hear that Katie was able to do just that. We hope you enjoy your new vehicle and we look forward to seeing you again soon. Thank you for choosing Sytner Harold Wood MINI!
I have bought Mini's from Sytner for…
I have bought Mini's from Sytner for some years now & just bought a new Mini Cooper s & I absolutely love , my best one so far, Faye was the person I felt with & she was great😊👌🏼
March 30, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words, Lee! We are delighted to hear that you have been a loyal customer of Sytner Harold Wood MINI for many years and that you are loving your new MINI Cooper S. We are also pleased to hear that Faye was able to provide you with an excellent service. We strive to ensure that all of our customers have a positive experience when they visit us and it is great to hear that we have achieved this with you. We look forward to seeing you again soon.
Great customer service 10/10
Our experience was great due to Faye pemberton giving us outstanding customer service.she kept us in the loop at all times which for me means alot..she really is an asset to yr company and by far it's been the best experience from a main dealer.
March 23, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your kind words about Faye Pemberton. We are delighted to hear that she provided you with outstanding customer service and kept you in the loop throughout the process. We are proud to have her as part of our team and we are glad that you had the best experience from a main dealer. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to seeing you again soon.
A great experience
Really good customer services, clear and transparent communication, fine print explained, helped secure finance and the exchange of paperwork was fluid.
The staff were all friendly, helpful and knowledgeable with regards to the cars.
March 16, 2024
Reply from Sytner Group - Sytner Harold Wood MINI
Thank you for your 5 star review, Asma! We are delighted to hear that you had a great experience with us at Sytner Harold Wood MINI. We strive to provide our customers with the best customer service, clear communication and helpful staff. We are glad that we were able to help you secure finance and that the exchange of paperwork was smooth. We appreciate your kind words and hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.