Sytner Group - Sytner High Wycombe BMW Reviews 

874
TrustScore 4.5 out of 5

4.6

575-647 London Rd, HP11 1EZ High Wycombe, GB


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Rated 5 out of 5 stars

An absolutely amazing experience from top to bottom. Purchasing a car can sometimes be stressful, but Dan Bushby made the entire process seamless, going above and beyond at every step. Sharing the day... See more

Rated 5 out of 5 stars

I recently sold my Mini JCW to Chris Buss of Sytner group, a car I also bought from Sytner 2 years ago. The process was very smooth, Chris kept me up to date throughout the sale, arrange collection o... See more

Rated 5 out of 5 stars

Sold my X3 M40i to James Courtney. He offered me a great price, better than other dealers offered for trade in. James was professional and throughly nice to deal with throughout - great experience

Rated 1 out of 5 stars

Awful dealership, lies and miss selling of a vehicle i purchased for my parents. Tim bush and his manager Narsim were not honest, emailed me several times acknowledging their mistake and nothing was d... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 575-647 London Rd, HP11 1EZ, High Wycombe, United Kingdom

  • 01494 455100

4.6

Excellent

TrustScore 4.5 out of 5

874 reviews

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4.6

All reviews

(874)

12,786 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

My windscreen washers had stopped working -on an 18m old expensive car. BMW wanted my car all day to run a £150 diagnostic! And no dealer would give me a ‘while you wait’ appointment. However, both the guy on Service Reception & Navasha, Service Adviser at Sytner High Wycombe, were both appreciative of my frustrations and disruption to my working day. I arrived at 8am as requested. By 11am I was out of there with my car not just sorted, but washed and vacuumed. Huge thanks to both of them for making this happen. They went above and beyond! Thank you.

February 3, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Pamela, Thank you very much for your kind words. We are delighted to hear that Navasha and the team at Sytner High Wycombe were able to resolve your windscreen washer issue promptly and with care. It’s wonderful to know they made your visit as smooth and convenient as possible, especially given the disruption to your day. Your appreciation means a great deal to us, and we’re grateful you took the time to share your positive experience. Kind regards, Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Great service from Neil on Service…

Great service from Neil on Service reception- exceptionally helpful and friendly. Communication throughout the day on the car’s progress much appreciated. Definitely recommend and will using for my Mini’s service going forwards.

February 3, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Gemma, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Neil provided you with exceptional service and that the communication throughout the day was appreciated. It’s wonderful to know you feel confident in recommending us and that you will be returning for your MINI’s service. We truly value your support and look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Sytner High Wycombe Great Service

Sytner High Wycombe are always helpful and caring to their customers, never fail to please

January 20, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Tony, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner High Wycombe BMW. We are delighted to hear that our team have been helpful and caring throughout your visits. It is always our aim to ensure every customer feels valued and pleased with the service provided. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

James Courtney - Sytner High Wycombe

James Courtney assisted me with selling my BMW back to the dealership, and he was excellent throughout. He was helpful, attentive, and friendly at every stage, and his customer service was consistently professional and courteous. We agreed on a fair price that worked well for both sides. I wouldn’t hesitate to recommend James and Sytner High Wycombe to anyone looking to sell their vehicle.

January 21, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Thank you, Michael, for your kind words and for taking the time to share your experience. We are delighted to hear that James provided you with excellent service throughout the process of selling your BMW. It’s wonderful to know that you found the price fair and the customer service professional and courteous. Your recommendation means a great deal to us, and we truly appreciate your support. We wish you all the best with your future motoring.

Rated 5 out of 5 stars

Thank you to all the staff at Sytner…

Thank you to all the staff at Sytner BMW High Wycombe branch for making the sale of my BMW so
easy and stress free and a extra big thank you to the Group Buyer James Courtney who nursed me through the process always keeping me up to date on how things were progressing the money was in my account in three working days.🤗

January 19, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Antoni, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that James Courtney and the team at Sytner BMW High Wycombe made the sale of your BMW straightforward and stress-free. It’s wonderful to know that you felt well supported throughout the process and that everything progressed smoothly. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner BMW High Wycombe Team

Rated 5 out of 5 stars

Excellent BMW dealership

This is the second BMW I have purchased from Sytner in High Wycombe. Each time Chris Bennet has been brilliant. His product knowledge is invaluable, and he definitely goes the extra mile in making the process easy and enjoyable. All round an excellent dealership

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Gail, Thank you very much for your kind words and for choosing Sytner High Wycombe for your second BMW purchase. We are delighted to hear that Chris Bennet’s product knowledge and dedication made your experience both easy and enjoyable. It’s wonderful to know that our team’s efforts to go the extra mile have been appreciated. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team

Rated 3 out of 5 stars

Had taken car for brake oil service and…

Had taken car for brake oil service and MOT, dealer unable to remove tyres, charged for additional work. Informed from outset issue with opening bonnet, was assured that it was sorted, on arrival and trying could not open the same. dissapointed with service received. got car back after a week.

January 8, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Zivio, thank you for sharing your feedback. We apologise for the inconvenience caused regarding the brake oil service, MOT, and the issue with the bonnet. We understand your disappointment and appreciate you bringing this to our attention. We would like to invite you to contact our Head of Aftersales, Paul Bennett at paulbennett@sytner.co.uk, to discuss your experience further. Your satisfaction is important to us, and we hope to address your concerns directly.

Rated 5 out of 5 stars

Exceptional service provided by Neil in…

Exceptional service provided by Neil in Mini Servicing as always when my Mini has an issue or requires servicing.

January 14, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Victoria, Thank you ever so much for your kind words and continued trust in Neil and our MINI Servicing team at Sytner High Wycombe. It’s wonderful to hear that you consistently receive exceptional service whenever your MINI requires attention. We truly appreciate your loyalty and are delighted to know that Neil’s expertise and care make a positive difference. Your feedback means a great deal to us, and we look forward to supporting you and your MINI for many years to come. Warm regards, The Sytner High Wycombe Team

Rated 5 out of 5 stars

Efficient friendly staff

Efficient friendly staff

January 8, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Mr Greenwood, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our staff both efficient and friendly. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner High Wycombe BMW. We look forward to welcoming you back in the future. Kind regards, Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Professional Team

Polite and helpful service team. The mechanic who looked at my car really new his stuff. Quickly identified the fix needed. Sent through a clear video talking through his findings (and went through a general end to end check of the car). The parts were ordered in and my car fixed the next day under warranty (and returned washed!)!

January 7, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Mr Challenor, Thank you very much for your kind words and positive feedback. We are delighted to hear that our service team provided polite and helpful assistance, and that the mechanic was able to quickly identify the issue with your car. It’s great to know the clear video explanation and thorough check were appreciated. We’re also pleased your car was repaired promptly under warranty and returned to you washed. Your satisfaction means a great deal to us. Kind regards, Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Great Service and communication from…

Great Service and communication from the arrival to the collection. No surprises and everything done as promised. Kate went the extra mile and was superb throughout.

January 8, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Greg, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our service and communication met your expectations from arrival to collection. It’s wonderful to know that Kate’s efforts made a positive impression and that everything was carried out as promised. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back in the future. Best wishes, Sytner High Wycombe BMW

Rated 5 out of 5 stars

Passenger Airbag Repair

Nice greeting from staff on arrival and work was carried out promptly. Very happy with service.

January 5, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Anthony, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you received a warm greeting upon arrival and that the work was carried out promptly to your satisfaction. It is always our aim to provide excellent service, and your positive feedback is greatly appreciated. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best regards, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Great team and good experience

Great team and good experience. Bought a car that’s fits my needs.

January 1, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided a great service and that you found a car perfectly suited to your needs. It’s always our aim to ensure every customer feels valued and satisfied. We truly appreciate your support and hope you continue to enjoy your new vehicle for many miles to come. Best wishes from all of us at Sytner High Wycombe BMW.

Rated 5 out of 5 stars

Very professional job

Very professional job - as usual. You performed MOT, then investigated a potential gearbox oil leak. The latter turned out to be a false alarm, and found to be a historical spillage rather than a leak. Your service advisor kindly discounted the usual fee as a result. I also appreciated the use of a loan car for the day.

January 7, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Thank you very much for your kind words, Alastair. We’re delighted to hear that you found our service professional and thorough. It’s always our aim to provide clear and honest advice, so we’re pleased the gearbox oil concern was resolved without issue. We’re also glad the loan car was helpful during your visit. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to Sytner High Wycombe BMW in the future.

Rated 5 out of 5 stars

Very professional and efficient

Very professional and efficient. Our vehicle was recovered to the dealership and we were very Impressed with the whole experience. Per is an excellent member of your team.

January 2, 2026
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the service professional and efficient, and that Per made such a positive impression. It is always our aim to provide a seamless and reassuring experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best regards, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

bmw 1 series M sport

great effecient deal done all remotely and when it came to collection even picked me up from station.

December 31, 2025
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Ahmer, Thank you very much for your kind words and for taking the time to share your experience with Sytner High Wycombe BMW. We are delighted to hear that the entire process was efficient and convenient for you, especially with the remote arrangements. It’s wonderful to know that our team could assist with your collection by picking you up from the station. Your feedback is greatly appreciated, and we hope you continue to enjoy your new BMW. Best wishes from all of us.

Rated 5 out of 5 stars

Outstanding service and communication

Outstanding service and communication. 10/10

December 23, 2025
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear SLH, Thank you ever so much for your fantastic 5-star review. We are absolutely delighted to hear that you found our service and communication outstanding. It is always our aim to provide a seamless and enjoyable experience for all our customers, and your kind words truly mean a great deal to the entire team here at Sytner High Wycombe BMW. We look forward to welcoming you back in the future. Warm regards, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Great customer service

Great customer service, the best dealership i have ever come across

December 22, 2025
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Ajay, Thank you ever so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear that you found our customer service to be the best you have ever come across. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner High Wycombe BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Great service

The staff were incredibly friendly and couldn't have done enough to be helpful, providing great service. Repeat customer, that speaks volumes :-)

December 18, 2025
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Dan, Thank you ever so much for your kind words and for being a loyal customer. We’re delighted to hear that our team provided friendly and helpful service during your visits. It truly means a great deal to us that you continue to choose Sytner High Wycombe BMW. Your support and positive feedback inspire us to maintain the highest standards. We look forward to welcoming you back again soon. Warm regards, The Sytner High Wycombe BMW Team

Rated 5 out of 5 stars

Very satisfied

December 8, 2025
Unprompted review
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Reply from Sytner Group - Sytner High Wycombe BMW

Dear Francisc, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner High Wycombe BMW. We are delighted to hear that you are very satisfied with our service. It is always our aim to provide the highest standard of care and attention to every customer. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team

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